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Remote Customer Support Jobs in Massachusetts (NOW HIRING)

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Remote Customer Support information

See Massachusetts salary details

$11

$25

$62

How much do remote customer support jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for remote customer support in Massachusetts is $25.31, according to ZipRecruiter salary data. Most workers in this role earn between $13.12 and $28.89 per hour, depending on experience, location, and employer.

What is a remote customer support?

A Remote Customer Support job involves assisting customers with their inquiries, issues, and requests from a location outside of a traditional office, usually from home. This role typically uses communication channels like email, chat, or phone to resolve problems, provide product information, and ensure customer satisfaction. Remote Customer Support representatives need strong communication skills, patience, and the ability to troubleshoot issues efficiently. The flexibility of remote work allows employees to work from various locations, but it also requires self-discipline and a reliable internet connection.

What are the key skills and qualifications needed to thrive as a remote customer support?

To thrive as a Remote Customer Support professional, you need excellent communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and chat platforms is typically required. Patience, active listening, and the ability to work independently are standout soft skills in this role. These qualities ensure efficient resolution of customer issues, high satisfaction rates, and effective remote collaboration.

How does working as a remote customer support differ from an in-office support role in terms of communication and collaboration?

Working remotely as a customer support representative often requires stronger written communication skills and proactive engagement, as most interactions with teammates and supervisors occur through digital channels like chat or video calls. You'll likely use various collaboration tools to stay connected, participate in virtual team meetings, and share updates. While you may have more flexibility, it's important to be self-motivated and organized to maintain productivity and ensure customers receive timely assistance. Building rapport with both customers and colleagues remotely can be a challenge, but many companies offer training and resources to help remote support teams succeed.

What is the difference between Remote Customer Support vs Remote Technical Support?

AspectRemote Customer SupportRemote Technical Support
Required CredentialsHigh school diploma or equivalent; customer service skillsTechnical certifications or knowledge; troubleshooting skills
Work EnvironmentCall centers, help desks, online chatHelp desks, technical support centers, online platforms
Employer & Industry UsageRetail, telecom, e-commerce, service providersIT, software, hardware companies, tech services
Common Search & ComparisonCustomer service roles, remote support jobsTechnical support roles, IT support jobs

Remote Customer Support focuses on assisting customers with general inquiries, billing, and product issues, requiring strong communication skills. Remote Technical Support involves troubleshooting technical problems, often requiring technical certifications or knowledge. While both roles are remote and customer-facing, technical support demands more technical expertise, whereas customer support emphasizes customer service skills.

What are the most commonly searched types of Customer Support jobs in Massachusetts?

The most popular types of Customer Support jobs in Massachusetts are:

What are popular job titles related to Remote Customer Support jobs in Massachusetts?

For Remote Customer Support jobs in Massachusetts, the most frequently searched job titles are:

What job categories do people searching Remote Customer Support jobs in Massachusetts look for?

The top searched job categories for Remote Customer Support jobs in Massachusetts are:

What cities in Massachusetts are hiring for Remote Customer Support jobs?

Cities in Massachusetts with the most Remote Customer Support job openings:

Remote Customer Support jobs near you
Infographic showing various Remote Customer Support job openings in Massachusetts as of August 2026, with employment types broken down into 83% Full Time, and 17% Contract. Highlights an 24% In-person, and 76% Remote job distribution, with an average salary of $52,636 per year, or $25.3 per hour.

*Remote* Customer Experience & Operations Assistant

At Leisure Contractor Licensing

MA • On-site, Remote

$18/hr

Full-time

Re-posted 21 days ago

Job description

Company Description
We are a small, growing company that fosters remote, independent work while maintaining a "tight knit" environment. We are looking for the right person to fit into our team and grow with us.
An innovative online contractor training company, we have a solid reputation in the industry for offering state of the art training solutions and quickly adapting to changes in industry training needs.
Job Description
Innovative online contractor training company is seeking a motivated self-starter to join our small, friendly, and fun team! Enjoy the work-from-home life with this dynamic opportunity. In this role, you'll be ensuring every aspect of the customer experience is a positive one - from phone calls, to email inquiries, to the learning experience itself. Additionally, you'll be assisting with day-to-day operations, including administrative support, processing reports, and some light accounts receivable/payable work.
The right person for this position is an intelligent professional who thrives in a fast-paced, dynamic work environment. Someone who craves the excitement of multitasking and learning new things will flourish in this role. We are a very small, tight-knit company that believes in giving each employee the opportunity to work independently and manage his or her own responsibilities.
*Ideal candidate resides in Massachusetts and is available to proctor an in-person classroom training approx. one Saturday per month.*
Qualifications
Requirements:
  • Reliable strong internet connection
  • Quiet work environment suitable for talking on the phone with customers
  • Functional office setup with working, up-to-date computer. We may be able to provide a computer if needed.
  • We will provide you with a phone, which can connect directly to your modem/router. Phone line not necessary.

Experience/Skills:
  • Customer service experience
  • Proficiency with Excel/Google Sheets and Word/Google Docs.
  • Excellent writing skills
  • Attention to detail and ability to multitask. Ability to juggle multiple projects with consistent accuracy.
  • Reliable
  • Organized
  • Self-starter
  • Motivated
  • Independent worker
  • Excellent phone and people skills, including listening, problem solving, and conflict resolution
  • Ability to prioritize projects

Additional Information
Job Responsibilities:
  • Answer all incoming calls. Provide exceptional customer service to callers by answering questions about services/products, and offering basic technical support
  • Process orders and collect customer information over the phone and update their online accounts
  • Respond to email inquiries in a timely manner
  • Administrative support
  • Process Excel files / Google Sheets files in accordance with specific weekly, monthly, or quarterly tasks. These include generating reports related to course completions, sales, payments received, and licensee data.
  • Conduct a handful of outgoing calls each week to customers who are missing information from their profiles
  • Complete updates to curriculum, including formatting and adding images/audio to slides. Review course content to check for grammatical/spelling errors, and general room for improvement.
  • Light Accounts Receivable and Accounts Payable tasks, including emailing invoices, approving check orders, following up on outstanding invoices, and applying checks.
  • Availability for an occasional Saturday (approx. 1/month) in-person to help facilitate a classroom training (taking attendance and answering questions). *Additional pay for these days: $250 for roughly 6 hrs.*
  • Additional tasks or projects as identified.

Hours:
Monday through Friday, 8:00a-5:00p. Work from home in your home office.
The ideal candidate will be available in-person for an occasional Saturday classroom session (approx. once per month). *Additional pay, including travel expenses, for these days.* Locations may vary, but will primarily be in Taunton, MA.
Pay:
$18/hr. plus quarterly performance bonuses totaling up to $1,000.00
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