ZipRecruiter

Log In

2

Remote Customer Support Engineer Jobs in Seattle, WA

Aquent

Systems Support Engineer

Tacoma, WA · On-site +1

$55 - $58/hr

Initially, focus on helping customers resolve issues connecting to remote development environments ... Prior experience in a developer support, DevOps support, or IT/platform support role. * Familiarity ...

Zeno Power

Atlassian Support Engineer

Seattle, WA · On-site +1

$90K - $130K/yr

Atlassian Support Engineer Zeno is seeking a highly motivated Atlassian Support Engineer with Data ... remote work is optional on Mondays and Fridays. * Travel: Travel is required, * Motor Abilities:

Buildkite

Sr. DevOps Support Engineer

Pacific, WA · Remote

$143K - $183K/yr

You'll support Buildkite's enterprise customers by independently troubleshooting and resolving ... This role is remote and requires someone to be located in the US, Pacific Standard Time. What You ...

ForgeFit

Remote Customer Service Specialist

Kent, WA · On-site +1

$19.25 - $25.50/hr

Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium ... Comfortable using CRM or support tools * A positive attitude and genuine desire to help others

ForgeFit

Remote Customer Service Specialist

Seattle, WA · On-site +1

$19.25 - $25.50/hr

Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium ... Comfortable using CRM or support tools * A positive attitude and genuine desire to help others

Nexora Talent

Remote- Customer Experience Service

Seattle, WA · Remote

$18.25 - $24.75/hr

Customer Experience Service (Remote) We are seeking a detail-oriented Customer Experience Service to support clients throughout their journey. In this role, you will assist with coordinating client ...

Nexora Talent

Remote- Customer Experience Service

Seattle, WA · Remote

$18.25 - $24.75/hr

Customer Experience Service (Remote) We are seeking a detail-oriented Customer Experience Service to support clients throughout their journey. In this role, you will assist with coordinating client ...

Outreach

Manager, Technical Support

Seattle, WA · On-site +1

$90K - $160K/yr

Develop and lead a team of Technical Support Engineers, providing enterprise-level, world-class customer support, servicing customers and internal teams * People management responsibilities ...

next page

Showing results 1-20

All JobsCustomer Support Engineer JobsRemote Customer Support Engineer JobsRemote Customer Support Engineer Jobs in Seattle, WA

Remote Customer Support Engineer information

See Seattle, WA salary details

$44.4K

$89.4K

$123.5K

How much do remote customer support engineer jobs pay per year?

As of Aug 6, 2026, the average yearly pay for remote customer support engineer in Seattle, WA is $89,413.00, according to ZipRecruiter salary data. Most workers in this role earn between $79,700.00 and $102,400.00 per year, depending on experience, location, and employer.

How does a remote customer support engineer typically collaborate with other technical teams while working off-site?

As a Remote Customer Support Engineer, collaboration with other technical teams, such as development and product engineering, is often facilitated through digital communication tools like Slack, email, and video conferencing. You’ll regularly participate in virtual meetings to discuss complex customer issues, share feedback, and escalate bugs or feature requests. Building strong relationships and maintaining clear, proactive communication is key to ensuring customer issues are resolved efficiently. Many companies also utilize ticketing systems and shared documentation platforms to streamline workflows and keep all team members aligned.

What are the key skills and qualifications needed to thrive as a remote customer support engineer?

To thrive as a Remote Customer Support Engineer, you need a solid understanding of technical troubleshooting, product knowledge, and a relevant degree or experience in IT or engineering. Familiarity with ticketing systems like Zendesk, remote desktop tools, and CRM platforms is typically required, and certifications such as CompTIA A+ or similar can be beneficial. Outstanding communication, patience, and problem-solving abilities help build trust with clients and efficiently resolve issues. These skills ensure timely, effective support and high customer satisfaction in a remote work environment.

What is a remote customer support engineer?

A Remote Customer Support Engineer is a technical professional who assists customers in troubleshooting, diagnosing, and resolving issues with a company's products or services, all while working from a remote location. They typically provide support via email, chat, or phone, and may use remote desktop tools to access customers' systems. Their role combines technical expertise with strong communication and problem-solving skills to ensure customer satisfaction. Remote Customer Support Engineers often collaborate with other technical teams to escalate complex problems and help improve products based on customer feedback.

What is the difference between Remote Customer Support Engineer vs Remote Technical Support Specialist?

AspectRemote Customer Support EngineerRemote Technical Support Specialist
CredentialsTechnical certifications, customer service skillsTechnical certifications, troubleshooting skills
Work EnvironmentCustomer service platforms, remote communication toolsHelpdesk software, remote troubleshooting tools
Employer & IndustryTech companies, SaaS providersIT service providers, hardware/software vendors
Search & Comparison IntentUnderstanding roles, job requirementsJob differences, skills needed

The Remote Customer Support Engineer and Remote Technical Support Specialist roles share similar technical skills and work environments, often within tech or SaaS companies. However, the Support Engineer typically focuses more on customer relationship management and proactive support, while the Technical Support Specialist emphasizes troubleshooting and resolving technical issues. Both roles require technical certifications and excellent communication skills, but their primary focus and daily tasks differ slightly.

What are popular job titles related to Remote Customer Support Engineer jobs in Seattle, WA? For Remote Customer Support Engineer jobs in Seattle, WA, the most frequently searched job titles are:
What job categories do people searching Remote Customer Support Engineer jobs in Seattle, WA look for? The top searched job categories for Remote Customer Support Engineer jobs in Seattle, WA are:
What cities near Seattle, WA are hiring for Remote Customer Support Engineer jobs? Cities near Seattle, WA with the most Remote Customer Support Engineer job openings:
Remote Customer Support Engineer jobs near you
Infographic showing various Remote Customer Support Engineer job openings in Seattle, WA as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $89,413 per year, or $43 per hour.

Systems Support Engineer

Aquent

Tacoma, WA • On-site, Remote

$55 - $58/hr

Temporary

Medical, Dental, Vision, Retirement

Posted 16 days ago

Job description

Placement Type:
Temporary
Salary:
$55-58 Hourly
Start Date:
Aug 3, 2026
Aquent is partnering with a leading innovator in advanced vehicle technology, a company dedicated to pushing the boundaries of automotive engineering. This organization is at the forefront of developing the essential systems that power the next generation of vehicles, fostering an environment where cutting-edge technology meets real-world application. Join a team where your contributions directly enhance the productivity of engineers shaping the future of transportation, making a tangible impact on the future of mobility.
Are you ready to be the hero for software engineers developing groundbreaking autonomous vehicle technology? In this pivotal role, you won't just be solving problems; you'll be directly enabling the progress of an entire organization. As a key contributor, you will be the crucial first point of contact, diving deep into complex technical challenges, and ensuring our developers have seamless access to the tools and environments they need to innovate. Your expertise will accelerate development cycles, enhance system reliability, and directly contribute to the creation of advanced vehicle systems. If you thrive on unraveling technical mysteries and empowering others, this is your opportunity to make a significant impact.
What You'll Do
  • Own the initial response to incoming requests, actively monitoring customer support channels, promptly acknowledging issues, and setting a professional tone for a rapid support experience.
  • Triage issues by meticulously reproducing them, categorizing their nature, assigning appropriate severity, and either resolving them directly or routing them to the correct team with a clear, well-documented hand-off.
  • Resolve a wide array of niche environment or configuration issues, including connectivity problems, setup challenges, and client-side misconfigurations, often without requiring escalation.
  • Effectively escalate complex issues to the owning engineering team, providing precise reproductions and all necessary context for immediate action.
  • Continuously improve support documentation by transforming recurring issues into valuable runbooks, FAQ entries, and updated documentation, fostering future self-service for customers.
  • Participate in a shared on-call rotation for high-severity (P0/P1) escalations, complementing standard US business hours coverage.
  • Initially, focus on helping customers resolve issues connecting to remote development environments, particularly addressing client setup, authentication, and networking problems.
  • Potentially expand your role to cover other services and scenarios, including Continuous Integration, build systems, and various development tools.

What We're Looking For (Must-Have Qualifications)
  • A Bachelor's Degree in an Engineering field (e.g., Mechanical, Computer, Aerospace).
  • 2-4 years of relevant experience.
  • Basic networking literacy, including familiarity with SSH (key authentication, ssh-agent, port forwarding), DNS resolution, VPNs, HTTP(S) proxies, and the ability to diagnose connectivity or latency problems between a client and a remote host.
  • Cross-platform comfort with macOS, Windows (including WSL), and Linux, sufficient to follow setup processes and identify system differences.
  • Command-line fluency, comfortable navigating a shell, reading logs, running diagnostic commands, and editing configuration files in a terminal environment.
  • Proficiency in version control basics, including cloning repositories, branching, performing diffs, and reviewing pull requests.
  • A strong debugging instinct, capable of taking vague problem descriptions, reproducing issues, narrowing down their scope, and describing them precisely.
  • Exceptional customer-facing communication skills, demonstrating clear, calm, and professional written interaction with engineers, alongside excellent ticket hygiene (status updates, severity, reproduction steps, resolution details).
  • A personality that enjoys solving complex problems.

What Will Set You Apart (Nice-to-Have Qualifications)
  • Prior experience in a developer support, DevOps support, or IT/platform support role.
  • Familiarity with build and Continuous Integration systems, including remote build execution or comparable tooling.
  • Exposure to programming language ecosystems (e.g., Python, C++).
  • Experience with code editors and remote or cloud-based development environments.
  • Comfort with public cloud platforms (e.g., a specific leading cloud provider) and light scripting for diagnostics and automation (e.g., Bash, Python).

Why This Role is Exciting
This is a unique opportunity to contribute to the cutting edge of advanced vehicle technology. You will join a team with a great culture and friendly, collaborative colleagues, all while maintaining a healthy work-life balance. This role offers significant growth potential, allowing you to gain extensive experience across a wide range of technologies and systems. There is a high likelihood of extension, with the potential for a direct hire opportunity.
About Aquent Talent:
Aquent Talent connects the best talent in marketing, creative, and design with the world's biggest brands.
Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. We also offer free online training through Aquent Gymnasium. More information on our awesome benefits!
Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We're about creating an inclusive environment-one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.

Apply