Remote Customer Support Engineer Jobs in Everett, WA

Company Overview

Zeno Power is the leading developer of nuclear batteries - compact power systems that provide reliable, clean energy in frontier environments. By harnessing the heat from radioisotopes, Zeno's batteries power critical missions on Earth, in space, and at sea. To bring this technology to market by 2027, Zeno is seeking out purpose-driven and innovative professionals who are comfortable working in a startup environment. Team members will have a direct impact in enabling commercial and national security missions from the depths of our oceans, to the surface of the moon, and in austere environments here on Earth. Zeno is proud to be an Equal Opportunity Employer and is committed to attracting, retaining, and developing a highly qualified, diverse, and dedicated work force. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, or local law.

Atlassian Support Engineer

Zeno is seeking a highly motivated Atlassian Support Engineer with Data Center Edition experience to manage and maintain the Atlassian suite of tools, including Confluence, JIRA, JIRA Service Management and other related applications. You will ensure the availability, security, and optimal performance of these tools, as well as support and train users on their effective utilization. This role is onsite in Seattle, WA at least three times a week.

• Administer and maintain the Atlassian suite of tools, including JIRA, JSM and Confluence Data Center and associated plugins/add-ons - serving as Tier 1 and 2 support (access, workflows, screens, reporting/dashboarding, etc.)
• Manage complex workflows for syncing between Atlassian product instances as well as automatic workflows for Engineering and Development based tooling and infrastructure
• Monitor the performance, availability, and security of Atlassian applications, troubleshooting and resolving any issues that may arise
• Collaborate with engineering teams, project managers, operations and other stakeholders to understand their requirements and configure/customize the Atlassian tools accordingly
• Develop and implement best practices and guidelines for using Atlassian tools, and provide training and support to users to ensure their effective utilization

Key Qualifications and Skills

• Bachelor's degree in computer science, information technology, or a related field with 3+ years experience in Atlassian Data Center administration
• Experience working in a FedRAMP authorized environment
• Proficiency in SQL for data analysis, transformation, and visualization, including the ability to write complex queries and work with relational databases
• Experience with scripting languages (e.g. Python and Groovy) for automation and customization of Atlassian tools including integration with build and deployment infrastructure,
• Program/Project Management experience with enterprise-wide IT system transformations
• Experience with structuring, documenting, and implementing change management best practices (playbooks, design docs, trainings, etc.) for new products and features
• Atlassian certifications, such as Atlassian Certified Jira Administrator or Atlassian Certified Confluence Administrator

Job Functions

• Position requires in-office presence in Seattle (South Lake Union) on Tuesdays, Wednesdays, and Thursdays, remote work is optional on Mondays and Fridays.
• Travel: Travel is required, <10%.
• Motor Abilities: Sitting and/or standing for extended periods, bending/stooping, grasping/gripping, fine motor control (hands)
• Physical exertion and/or requirements: Minimal, with ability to safely lift up to 15 pounds
• Repetitive work: Prolonged
• Special Senses: Visual and audio focused work
• Work Conditions: Stairs, typing/keyboard, standard and/or sitting working environment of >8 hrs./day

Compensation and Benefits

The anticipated salary band for this position is $90,000-$130,000. The final job level and compensation will be determined by various factors such as a candidate's relevant work experience, years of relevant experience, skills, qualifications, certifications, and other business considerations.

In addition to competitive compensation, we also offer a generous benefits package, which includes:

• Stock options
• Flexible paid time off
• 401k plan with employer match
• 16 weeks of paid family leave
• 11 observed company holidays
• Employer HSA contributions
• Life insurance
• Transit benefits to put toward commuting expenses
• Medical, dental, and vision insurance
• Relocation assistance
• Professional development
• Employee recognition program
• Company-sponsored ClassPass benefit to support employee wellness
• Dog friendly office

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or hear. Specific vision abilities required by this position include close vision, distance vision, peripheral vision, and the ability to adjust focus. The noise level in the work environment is usually moderate.

Note

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an "at will" relationship.

Export Control

Applicants for employment at Zeno Power must be a U.S. person. The term "U.S. Person" means (i) a U.S citizen or U.S. national; or (ii) any natural person who is a U.S. Lawful Permanent Resident (i.e., holds a Green Card), as defined by 8 U.S.C. 1101(a)(20) or as a "protected individual" defined by 8 U.S.C. 1324b(a)(3) (i.e., admitted as a refugee or is granted asylum).