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Remote Customer Support Engineer Jobs in Kennewick, WA

As a Field Service Support Engineer 2, you will have the opportunity to work closely with our valued customers, providing technical expertise, resolving issues, and delivering outstanding support.

While this is a full remote position, there is preference for candidates located in the Northern ... support to project teams, management, partners, and customers. * Ensure adherence to safety ...

Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ... Remote Flexibility : Enjoy the freedom to work from home on your schedule. * Work-Life Balance

Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ... Remote Flexibility : Enjoy the freedom to work from home on your schedule. * Work-Life Balance

BMS Estimator (Remote)

Umatilla, OR · On-site +1

$125K - $155K/yr

Experience commissioning, integrating, programming, troubleshooting, or supporting controls systems ... customer needs. Note: Employees are held accountable for all duties of this job. This is not ...

BMS Estimator (Remote)

Umatilla, OR · On-site +1

$125K - $155K/yr

Prepare customer-facing proposals, scope documents, exclusions, assumptions, qualifications, and ... Experience commissioning, integrating, programming, troubleshooting, or supporting controls systems.

Senior Project Engineer

WA · Remote

$101K - $132K/yr

The work model for this role is: Remote {#LI-Remote} This role is contributing to the ... witness tests (FWT), and FAT support with customers to ensure compliance with project ...

Sales Support Manager __ Your role and responsibilities In this role, you will focus on the ... This is a remote position. #Li-Remote This role is contributing to the Electrification Smart ...

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Remote Customer Support Engineer information

See Kennewick, WA salary details

$39.5K

$79.6K

$110K

How much do remote customer support engineer jobs pay per year?

As of Sep 6, 2026, the average yearly pay for remote customer support engineer in Kennewick, WA is $79,628.00, according to ZipRecruiter salary data. Most workers in this role earn between $70,900.00 and $91,200.00 per year, depending on experience, location, and employer.

What is a remote customer support engineer?

A Remote Customer Support Engineer is a technical professional who assists customers in troubleshooting, diagnosing, and resolving issues with a company's products or services, all while working from a remote location. They typically provide support via email, chat, or phone, and may use remote desktop tools to access customers' systems. Their role combines technical expertise with strong communication and problem-solving skills to ensure customer satisfaction. Remote Customer Support Engineers often collaborate with other technical teams to escalate complex problems and help improve products based on customer feedback.

What are the key skills and qualifications needed to thrive as a remote customer support engineer?

To thrive as a Remote Customer Support Engineer, you need a solid understanding of technical troubleshooting, product knowledge, and a relevant degree or experience in IT or engineering. Familiarity with ticketing systems like Zendesk, remote desktop tools, and CRM platforms is typically required, and certifications such as CompTIA A+ or similar can be beneficial. Outstanding communication, patience, and problem-solving abilities help build trust with clients and efficiently resolve issues. These skills ensure timely, effective support and high customer satisfaction in a remote work environment.

How does a remote customer support engineer typically collaborate with other technical teams while working off-site?

As a Remote Customer Support Engineer, collaboration with other technical teams, such as development and product engineering, is often facilitated through digital communication tools like Slack, email, and video conferencing. You’ll regularly participate in virtual meetings to discuss complex customer issues, share feedback, and escalate bugs or feature requests. Building strong relationships and maintaining clear, proactive communication is key to ensuring customer issues are resolved efficiently. Many companies also utilize ticketing systems and shared documentation platforms to streamline workflows and keep all team members aligned.

What is the difference between Remote Customer Support Engineer vs Remote Technical Support Specialist?

AspectRemote Customer Support EngineerRemote Technical Support Specialist
CredentialsTechnical certifications, customer service skillsTechnical certifications, troubleshooting skills
Work EnvironmentCustomer service platforms, remote communication toolsHelpdesk software, remote troubleshooting tools
Employer & IndustryTech companies, SaaS providersIT service providers, hardware/software vendors
Search & Comparison IntentUnderstanding roles, job requirementsJob differences, skills needed

The Remote Customer Support Engineer and Remote Technical Support Specialist roles share similar technical skills and work environments, often within tech or SaaS companies. However, the Support Engineer typically focuses more on customer relationship management and proactive support, while the Technical Support Specialist emphasizes troubleshooting and resolving technical issues. Both roles require technical certifications and excellent communication skills, but their primary focus and daily tasks differ slightly.

What are popular job titles related to Remote Customer Support Engineer jobs in Kennewick, WA?

For Remote Customer Support Engineer jobs in Kennewick, WA, the most frequently searched job titles are:

What job categories do people searching Remote Customer Support Engineer jobs in Kennewick, WA look for?

The top searched job categories for Remote Customer Support Engineer jobs in Kennewick, WA are:

What cities near Kennewick, WA are hiring for Remote Customer Support Engineer jobs?

Cities near Kennewick, WA with the most Remote Customer Support Engineer job openings:

Mechanical Engineer, Remote

Frontline Source Group

Kennewick, WA • On-site, Remote

Contractor

Re-posted 7 hours ago


Key responsibilities

  • Review, validate, and finalize mechanical designs created in CAD platforms, including weldments, sheet metal, and assemblies.

  • Perform structural and lifting analysis of fabricated weldments and supporting systems, including load calculations and compliance verification.

  • Conduct heating, cooling, and ventilation load calculations and verify HVAC system sizing and ventilation arrangements.


Job description

Mechanical Engineer
Our client is looking for a 100% remote Mechanical Engineer for a 4-6 week project. This is a great opportunity for someone who is in between jobs or has the flexiblity to work both during business hours and evening or weekends.
Company Profile:
Engineering Firm
Mechanical Engineer Role:
We are seeking an experienced Mechanical Engineer to support engineering and design efforts for federal projects. This contract position will focus on reviewing, validating, and finalizing mechanical designs for custom fabricated equipment, on the structural and lifting analysis for that equipment, and on the heating, cooling, and ventilation load calculation for the containerized system those items are installed in.
The engineer will work remotely alongside designers, drafters, and electrical engineers to ensure engineering calculations, fabrication documentation, and project deliverables meet applicable codes, client specifications, and Quality Level 3 (QL-3) commercial grade requirements.
Mechanical Design and Fabrication
Review and validate existing mechanical designs created in SolidWorks, Inventor, and similar CAD platforms, including weldments, sheet metal, and multi-body assemblies.
Provide engineering oversight and technical direction to drafters and designers.
Review and produce fabrication drawings, weld schedules, inspection requirements, and general engineering notes suitable for release to a fabricator.
Review bills of material, fabrication packages, and engineering documentation prior to client submission.
Support engineering deliverables for custom fabricated laboratory equipment, shielding systems, glove boxes, and related mechanical assemblies.
Structural and Lifting Systems
Perform and validate structural analysis of fabricated weldments carrying high-density shielding, reporting maximum allowable distributed and point load, governing limit state, deflection, member and weld utilization, and anchorage reactions at each support.
Analyze the overhead hoist runway beam and its supporting framing for vertical, lateral, and longitudinal loads, including the complete load path from trolley through beam clamp into the container structure.
Confirm hoist, trolley, and runway compatibility, including rated capacity, flange range, impact allowance, and deflection limits.
Verify lifting attachments and hoist rings on equipment lifted as a complete unit, applying applicable ASME and AISC 360, AWS D1 standards in the analysis and resulting fabrication documentation.
HVAC, Cooling and Ventilation
Perform heating and cooling load calculations, accounting for the insulated envelope, solar gain on the container shell, and internal heat gains from equipment, lighting, and personnel.
Verify sizing of the portable, self contained air conditioning unit, including capacity derating at the actual condenser inlet temperature, condenser heat rejection path, room pressure effects, and condensate collection and removal.
Verify the ventilation arrangement against required air change rates and containment pressure differentials, including the wall mounted exhaust fan.
Update the mechanical specification to reflect calculation results.
Documentation and Review
Ensure engineering documentation complies with applicable codes, client specifications, and QL-3 commercial grade requirements.
Document assumptions, design conditions, references, and calculation basis suitable for QL-3 submittal and independent review.
Collaborate with electrical engineers throughout the design process and with an external structural engineer on shared load paths.
Participate in engineering reviews, issue formal comment logs, and resolve technical design questions.
Mechanical Engineer Background Profile:
Required
Bachelor's Degree in Mechanical Engineering from an ABET accredited program.
8+ years of mechanical engineering experience, including 3+ years supporting custom fabricated equipment, weldments, or heavy fabrication.
Demonstrated experience performing, documenting, and defending structural and load calculations for fabricated equipment and lifting systems.
Demonstrated HVAC load calculation experience, including packaged or portable direct expansion cooling equipment.
Knowledge of SolidWorks, including Simulation, and comfortable working with STEP geometry.
U.S. citizenship and the ability to work independently in a fully remote engagement.
Preferred
Professional Engineer (PE) license.
Experience with overhead hoists or crane runway design.
Experience with below the hook and structural lifting devices.
Experience with containment ventilation, pressure cascade design, or negative pressure enclosures.
Experience with modular, containerized, or transportable facility systems.
Experience with commercial grade dedication and graded quality levels, ideally QL-3.
Experience reviewing and approving the work of CAD designers and drafters.