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Remote Customer Support Engineer Jobs in Augusta, GA

Sr. Application Engineer

Aiken, SC · On-site +1

$100K - $162K/yr

... supported, and empowered to do their best work. We foster a welcoming and innovative work ... Job Posting Date 26 Aug 2026; 00:08 Pay Range Pay ranges for remote employees are based on the ...

... support equipment. Textron Specialized Vehicles markets products under several different brands ... Employees who are working in remote roles will work primarily offsite (from home)

... support equipment. Textron Specialized Vehicles markets products under several different brands ... Employees who are working in remote roles will work primarily offsite (from home)

Logistics Material Flow Engineer

Aiken, SC · On-site +1

$84K - $137K/yr

Implement and enhance IT-supported logistics planning tools, considering new and modified planning ... These technologically advanced solutions serve our customers in the marine and infrastructure ...

Logistics Material Flow Engineer

Aiken, SC · On-site +1

$84K - $137K/yr

Implement and enhance IT-supported logistics planning tools, considering new and modified planning ... These technologically advanced solutions serve our customers in the marine and infrastructure ...

Showing results 41-60

Remote Customer Support Engineer information

See Augusta, GA salary details

$36.7K

$73.9K

$102K

How much do remote customer support engineer jobs pay per year?

As of Sep 7, 2026, the average yearly pay for remote customer support engineer in Augusta, GA is $73,855.00, according to ZipRecruiter salary data. Most workers in this role earn between $65,800.00 and $84,600.00 per year, depending on experience, location, and employer.

What is a remote customer support engineer?

A Remote Customer Support Engineer is a technical professional who assists customers in troubleshooting, diagnosing, and resolving issues with a company's products or services, all while working from a remote location. They typically provide support via email, chat, or phone, and may use remote desktop tools to access customers' systems. Their role combines technical expertise with strong communication and problem-solving skills to ensure customer satisfaction. Remote Customer Support Engineers often collaborate with other technical teams to escalate complex problems and help improve products based on customer feedback.

What are the key skills and qualifications needed to thrive as a remote customer support engineer?

To thrive as a Remote Customer Support Engineer, you need a solid understanding of technical troubleshooting, product knowledge, and a relevant degree or experience in IT or engineering. Familiarity with ticketing systems like Zendesk, remote desktop tools, and CRM platforms is typically required, and certifications such as CompTIA A+ or similar can be beneficial. Outstanding communication, patience, and problem-solving abilities help build trust with clients and efficiently resolve issues. These skills ensure timely, effective support and high customer satisfaction in a remote work environment.

How does a remote customer support engineer typically collaborate with other technical teams while working off-site?

As a Remote Customer Support Engineer, collaboration with other technical teams, such as development and product engineering, is often facilitated through digital communication tools like Slack, email, and video conferencing. You’ll regularly participate in virtual meetings to discuss complex customer issues, share feedback, and escalate bugs or feature requests. Building strong relationships and maintaining clear, proactive communication is key to ensuring customer issues are resolved efficiently. Many companies also utilize ticketing systems and shared documentation platforms to streamline workflows and keep all team members aligned.

What is the difference between Remote Customer Support Engineer vs Remote Technical Support Specialist?

AspectRemote Customer Support EngineerRemote Technical Support Specialist
CredentialsTechnical certifications, customer service skillsTechnical certifications, troubleshooting skills
Work EnvironmentCustomer service platforms, remote communication toolsHelpdesk software, remote troubleshooting tools
Employer & IndustryTech companies, SaaS providersIT service providers, hardware/software vendors
Search & Comparison IntentUnderstanding roles, job requirementsJob differences, skills needed

The Remote Customer Support Engineer and Remote Technical Support Specialist roles share similar technical skills and work environments, often within tech or SaaS companies. However, the Support Engineer typically focuses more on customer relationship management and proactive support, while the Technical Support Specialist emphasizes troubleshooting and resolving technical issues. Both roles require technical certifications and excellent communication skills, but their primary focus and daily tasks differ slightly.

What are popular job titles related to Remote Customer Support Engineer jobs in Augusta, GA?

For Remote Customer Support Engineer jobs in Augusta, GA, the most frequently searched job titles are:

What job categories do people searching Remote Customer Support Engineer jobs in Augusta, GA look for?

The top searched job categories for Remote Customer Support Engineer jobs in Augusta, GA are:

What cities near Augusta, GA are hiring for Remote Customer Support Engineer jobs?

Cities near Augusta, GA with the most Remote Customer Support Engineer job openings:

Infographic showing various Remote Customer Support Engineer job openings in Augusta, GA as of June 2026, with employment types broken down into 80% Full Time, 13% Part Time, and 7% Contract. Highlights an 100% Remote job distribution, with an average salary of $73,855 per year, or $35.5 per hour.

Sr. Application Engineer

Rolls-Royce

Aiken, SC • On-site, Remote

$100K - $162K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 12 days ago


Rolls-Royce rating

9.0

Company rating: 9.0 out of 10

Based on 14 frontline employees who took The Breakroom Quiz

29th of 499 rated machine equipment manufacturers


Job description


Job Description

Title: Sr. Applications Engineer

Pioneer the next generation of innovation. Join us and you'll develop your skills and expertise to the very highest levels, working in an international environment for a company known the world over for its brilliance.

Position Summary:

This position performs engineering work related to researching, designing, and developing products, components, or portion of major projects. This position is crucial in interpreting and calculating equations efficiently and effectively.

Key Accountabilities:

  • Manage product design and development for new or existing products
  • Specify, size, and select subsystem components for power systems designs according to Engineering Guidelines
  • Selects correct design concepts and fundamental technology used for new products or improvement for existing products
  • Test and validate top level power systems as well as sub-level power system components
  • Review and verify product performance via testing
  • Assess reliability performance of product versus requirement
  • Analyzes proposals submitted to determine if benefit derived and possible applications justify expenditures
  • Completes work according to standard engineering principles and practices
  • Responsible to follow the company ERP procedures and maintenance as documented
  • Responsible to follow the company quality management procedures as documented
  • Promote a compliance culture in area of responsibility and live the letter and the spirit of the Rolls Royce Code of Conduct.
  • Perform special projects as required

Basic Requirements:

  • Applicants must be authorized to work for any employer in the U.S without sponsorship. We are unable to sponsor or take over sponsorship of an employment Visa at this time
  • Bachelor's Degree in the Automotive, Mechanical or Electrical Engineering plus 5 years' experience in Automotive, Mechanical or Electrical engineering or 9 years Automotive, Mechanical, or Electrical engineering experience

Preferred Qualifications:

  • Experience with any of the following systems: automotive, power generation, energy storage
  • Excellent analytical and problem-solving abilities
  • Excellent organizational, planning and follow-up skills
  • Strong project management experience
  • Strong interpersonal skills
  • Strong oral and written communication skills
  • Strong presentation skills
  • Proficient with PC and MS Office Suite

Rolls-Royce is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to any protected characteristics.

At Rolls-Royce, we are committed to creating a workplace where all employees feel respected, supported, and empowered to do their best work. We foster a welcoming and innovative work environment that invests in you, giving you access to an incredible breadth and depth of opportunities where you can grow your career and make a difference.


Job Posting Date
26 Aug 2026; 00:08
Pay Range

Pay ranges for remote employees are based on the state where the employee resides and may vary from the posted range.


$100,083 - $162,635-Annually


Location:

Novi, MI

Benefits

Rolls-Royce provides a comprehensive and competitive Total Rewards package that includes base pay and a discretionary bonus plan. Eligible employees may have the opportunity to enroll in other benefits, including health, dental, vision, disability, life and accidental death & dismemberment insurance; a flexible spending account; a health savings account; a 401(k) retirement savings plan with a company match; Employee Assistance Program; Paid Time Off; certain paid holidays; paid parental and family care leave; tuition reimbursement; and a long-term incentive plan. The options available to an employee may vary depending on eligibility factors such as date of hire, and employment type.

The Business Unit Power Systems of Rolls-Royce provides world-class power solutions and complete life-cycle support under our product and solution brandmtu. Through digitalization and electrification, we strive to develop drive and power generation solutions that are even cleaner and smarter and thus provide answers to the challenges posed by the rapidly growing societal demands for energy and mobility.

We deliver and service comprehensive, powerful and reliable systems, based on both gas and diesel engines, as well as electrified hybrid systems. These clean and technologically-advanced solutions serve our customers in the marine and infrastructure sectors worldwide.


What Rolls-Royce employees say

Pay

Benefits

Hours and flexibility

Workplace

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About Rolls-Royce

Sourced by ZipRecruiter

Industry

Aerospace product and parts manufacturing and engine, turbine, and power transmission equipment manufacturing

Company size

10,000+ Employees

Headquarters location

London, ENG, GB