Remote Customer Support Engineer Jobs in Augusta, GA

Remote Member Benefits Advisor
Company: AO (American Income Division)
Location: Virginia Beach, VA 23452
Work Arrangement: 100% Remote (U.S. Residents Only)
Build Your Future While Helping Working Families
Are you looking for a career that offers flexibility, professional growth, and the opportunity to make a meaningful impact?
AO is seeking motivated, service-oriented professionals to join our team as Remote Member Benefits Advisors. This opportunity is ideal for individuals who enjoy helping others, building lasting relationships, and developing valuable communication and leadership skills while working from home.
Whether you're beginning a new career or bringing experience from customer service, healthcare, retail, hospitality, sales, education, banking, or client support, we provide the comprehensive training, mentorship, and ongoing coaching needed to help you succeed.
If you're dependable, coachable, and motivated to build a long-term career instead of simply finding another job, we'd love to meet you.
No prior insurance experience is required.
About AO
For more than 70 years, AO has proudly served working families by providing supplemental life, accident, and health benefits to members of labor unions, credit unions, associations, and their families.
As part of the Globe Life family of companies, AO combines the stability of an established organization with the flexibility of a modern remote workplace. Since 2020, our team has operated in a fully virtual environment, allowing representatives to build rewarding careers from home while receiving ongoing support from experienced leaders.
We believe in developing people-not just filling positions. Through structured mentorship, leadership development, and performance-based advancement, our goal is to help every representative reach their full potential.
Position Overview
As a Remote Member Benefits Advisor, you'll work with individuals and families who have requested information regarding their available benefits and coverage options.
This role blends customer service, relationship building, education, and professional communication. You'll guide clients through their available options, answer questions, assist with enrollment, and continue supporting them throughout their experience.
Every interaction is centered on providing exceptional service while helping clients make informed decisions about protecting themselves and their families.
What You'll Do
Client Service Responsibilities

• Meet with clients virtually through Zoom and scheduled phone appointments.
• Build long-term relationships through professionalism and exceptional service.
• Answer questions regarding supplemental benefits and available coverage.
• Explain products and services clearly and accurately.
• Assist clients with applications, enrollments, and policy updates.
• Maintain organized client records and documentation.
• Follow up with clients to ensure satisfaction and answer additional questions.
• Resolve concerns promptly while maintaining a positive client experience.
• Collaborate with teammates to provide consistent, high-quality service.

Professional Development
Success at AO begins with continuous learning.
You'll receive structured onboarding and ongoing coaching to strengthen your communication, customer service, leadership, and professional development skills.
Development opportunities include:

• Weekly virtual coaching
• Live mentorship sessions
• Leadership development workshops
• Product knowledge training
• Communication and presentation coaching
• Career planning with experienced leaders

Many of our current leaders began in entry-level positions and advanced through consistent performance, coachability, and professional development.
What We Offer
100% Remote Work
Enjoy the flexibility of working from anywhere within the United States.
Benefits include:

• Flexible scheduling
• No commuting
• Modern virtual work environment
• Improved work-life balance
• Independence with ongoing support

Weekly Pay & Performance Incentives
Your performance is recognized and rewarded.
You'll have access to:

• Weekly compensation
• Performance-based bonuses
• Leadership incentives
• Recognition programs
• Advancement opportunities

Comprehensive Training & Mentorship
No insurance background?
No problem.
We provide:

• Structured onboarding
• Step-by-step training
• Weekly coaching
• Individual mentorship
• Leadership guidance
• Ongoing professional development

Our goal is to give every representative the knowledge and confidence needed for long-term success.
Career Advancement
We believe promotions should be earned through performance-not tenure.
Qualified representatives have opportunities to pursue:

• Leadership development
• Team mentoring
• Management opportunities
• Performance-based promotions
• Long-term career growth

Additional Benefits
Eligible representatives may have access to:

• Qualified client leads
• Medical reimbursement program
• Company-supported life insurance
• Residual income opportunities through renewals
• Union-supported work environment
• Leadership conferences
• Recognition events
• Incentive travel opportunities
• Industry-leading virtual technology

Qualifications
Successful candidates typically demonstrate:

• Excellent written and verbal communication skills
• Strong customer service abilities
• Professionalism and integrity
• Positive attitude
• Strong work ethic
• Accountability
• Organization and attention to detail
• Ability to work independently
• Coachable mindset
• Desire to continuously learn and improve

Helpful Experience (Not Required)
Experience in any of the following areas is beneficial:

• Customer Service
• Client Relations
• Sales
• Retail
• Hospitality
• Healthcare
• Banking
• Administrative Support
• Education
• Call Center Operations
• Account Management

No insurance experience is required. We provide comprehensive training and mentorship for motivated individuals who are eager to build a rewarding long-term career.
Why Join AO?
At AO, we believe a career should offer more than a paycheck-it should provide purpose, opportunity, flexibility, and room to grow.
Our culture is built around:

• Professional mentorship
• Leadership development
• Team collaboration
• Continuous learning
• Work-life flexibility
• Performance-based advancement
• Helping working families protect their financial future

When you join AO, you'll become part of a supportive team that values growth, recognizes achievement, and invests in your long-term success.
Minimum Requirements
Applicants must:

• Be at least 18 years of age
• Be legally authorized to work in the United States
• Be physically located within the United States
• Have access to a computer or laptop
• Maintain reliable high-speed internet
• Have webcam and microphone capability
• Maintain a quiet, professional workspace

Interview Process
Qualified candidates begin by completing a brief career overview before scheduling a live Zoom interview with a member of our hiring team.
The interview provides an opportunity to learn more about the position, ask questions, and determine whether AO is the right fit for your career goals.
All interviews are conducted virtually through Zoom for convenience and accessibility.
Ready to Build Your Future?
If you're ready to build a flexible remote career where you can help working families, develop valuable professional skills, and create long-term success, we'd love to hear from you.
Apply today and discover how AO can help you build a meaningful career filled with purpose, opportunity, and growth.Work From Home. Help Families. Build a Career That Matters. 🚀