Remote Customer Support Engineer Jobs in Augusta, GA

Location: Remote
Compensation:  $90,000 - $110,000 DOE (exempt/annual salary)

For over 50 years, Transworld Systems, Inc. has been a leader in providing business process outsourcing services, including accounts receivable management, customer relationship management, and back-office services to a diverse customer base. Our 60,000 clients benefit from our ability to help them address immediate business needs while fostering long-term growth throughout the customer lifecycle.

Why should you consider TSI (part of TSI family of companies)?

• Team-oriented work environment
• Growth opportunity
• Comprehensive benefits package available: including medical, dental and vision, 401k retirement plan with employer matching, paid time off and paid holidays!

FACS Cache Developer – Healthcare Revenue Cycle Management

The Cache Developer designs, develops, implements, enhances, and supports the Finvi FACS platform using InterSystems Caché technologies. The role develops custom functionality, API interfaces, automation solutions, and application enhancements that improve operational efficiency and support business objectives. Working closely with Operations, Business Analysts, Infrastructure, and IT teams, the Cache Developer ensures reliable, scalable, and maintainable solutions while following TSI development standards, change management practices, and the software development lifecycle.

• Design, develop, test, and maintain InterSystems Caché ObjectScript applications supporting the Finvi FACS platform.
• Develop and maintain Caché macro routines, Caché Server Pages (CSP), and Caché Classes.
• Develop API interfaces and web-based functionality using CSP and related web technologies.
• Develop PowerShell scripts to automate operational processes using ActiveBatch.
• Analyze, troubleshoot, and resolve production issues by reviewing and debugging FACS code.
• Develop and maintain FACS Tactics, Logic Blocks, Enable formats, Letters, System Options, Client Options, and Night Jobs.
• Participate in code reviews to ensure quality, maintainability, and adherence to development standards.
• Perform unit testing, support user acceptance testing, and validate production deployments.
• Manage code promotion through development, test, and production environments using established change management procedures.
• Prepare and maintain technical documentation for enhancements and system changes.
• Provide production support and collaborate with business and IT teams to resolve issues and implement enhancements.
• Mentor junior developers and share technical knowledge with team members.

Minimum Qualifications

• Bachelor's degree in Computer Science, Information Systems, or a related field, or equivalent combination of education and experience.
• Three (3) or more years of application development experience.
• Experience with InterSystems Caché ObjectScript, including macro routines, CSP, and Caché Classes.
• Knowledge of HTML, CSS, JSON, and PowerShell scripting.
• Understanding of the Finvi FACS database structure and application functionality.
• Experience with SDLC processes, testing, deployment, and change management.
• Strong analytical, troubleshooting, organizational, and communication skills.

Preferred Qualifications

• Experience with Finvi FACS in the accounts receivable or collections industry.
• Experience with ActiveBatch or enterprise job schedulers.
• Experience developing RESTful integrations and APIs.
• Experience with source control and Agile development methodologies.

Core Competencies

• Problem Solving
• Customer Focus
• Collaboration
• Communication
• Quality & Accountability
• Continuous Learning
• Adaptability

Work conditions:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. You are acknowledging that you can perform the essential functions with or without a reasonable accommodation. The noise level in the work environment is usually moderately quiet. This position primarily operates in an office or remote work environment and requires prolonged periods of sitting and working at a computer. Occasional after-hours support may be required to support production implementations or critical system issues.

This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform. Duties and responsibilities can be changed, expanded, reduced, or delegated by management to meet the business needs of the company.

We provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, status as a protected veteran, genetic information, status as a qualified individual with a disability and any other basis protected by federal, state or local laws.

Minimum Qualifications

• Bachelor's degree in Computer Science, Information Systems, or a related field, or equivalent combination of education and experience.
• Three (3) or more years of application development experience.
• Experience with InterSystems Caché ObjectScript, including macro routines, CSP, and Caché Classes.
• Knowledge of HTML, CSS, JSON, and PowerShell scripting.
• Understanding of the Finvi FACS database structure and application functionality.
• Experience with SDLC processes, testing, deployment, and change management.
• Strong analytical, troubleshooting, organizational, and communication skills.

Preferred Qualifications

• Experience with Finvi FACS in the accounts receivable or collections industry.
• Experience with ActiveBatch or enterprise job schedulers.
• Experience developing RESTful integrations and APIs.
• Experience with source control and Agile development methodologies.

Core Competencies

• Problem Solving
• Customer Focus
• Collaboration
• Communication
• Quality & Accountability
• Continuous Learning
• Adaptability

Work conditions:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. You are acknowledging that you can perform the essential functions with or without a reasonable accommodation. The noise level in the work environment is usually moderately quiet. This position primarily operates in an office or remote work environment and requires prolonged periods of sitting and working at a computer. Occasional after-hours support may be required to support production implementations or critical system issues.

This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform. Duties and responsibilities can be changed, expanded, reduced, or delegated by management to meet the business needs of the company.

We provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, status as a protected veteran, genetic information, status as a qualified individual with a disability and any other basis protected by federal, state or local laws.