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Remote Customer Success Jobs in Rochester, MI (NOW HIRING)

Autodesk

Senior Program Manager, GTM PMO

Novi, MI · On-site +1

$108K - $109K/yr

This position is hybrid/remote and reports to the Senior Manager of GTM PMO. Responsibilities ... Partner with Sales, Customer Success, Enablement, Operations, Product, Technology, and Data ...

Everlight Solar

Salesforce Administrator

Detroit, MI · Remote

$80K - $100K/yr

This will be a full-time, work-from-home "remote" position. Must own a Mac computer and be fluent ... We value teamwork, quality, innovation, and customer success. Our ideal candidate is self-motivated ...

Hitachi Careers

Sales Director - Life Sciences

MI · Remote

JR Automation, a Hitachi Group Company , is driven to deliver customer success worldwide. We ... The position is remote. How You'll Make an Impact: * Supervises regional sales managers.

Hitachi Careers

Sales Director - Energy

MI · Remote

JR Automation, a Hitachi Group Company , is driven to deliver customer success worldwide. We ... The position is remote. How You'll Make an Impact: * Supervises regional sales managers.

TEKsystems

Customer Service Representative

Warren, MI · Remote

$19 - $19.50/hr

Ability to work independently in a remote environment Preferred Qualifications * Associate degree or equivalent experience * Experience supporting customers through phone, email, and chat channels

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All JobsCustomer Success JobsRemote Customer Success JobsRemote Customer Success Jobs in Rochester, MI

Remote Customer Success information

See Rochester, MI salary details

$29.9K

$76.5K

$128.9K

How much do remote customer success jobs pay per year?

As of Sep 4, 2026, the average yearly pay for remote customer success in Rochester, MI is $76,457.00, according to ZipRecruiter salary data. Most workers in this role earn between $54,800.00 and $91,100.00 per year, depending on experience, location, and employer.

What is a remote customer success?

A Remote Customer Success job involves helping customers achieve their goals while using a company's product or service, all while working remotely. Professionals in this role focus on customer satisfaction, retention, and engagement by providing support, guidance, and strategic recommendations. They often communicate via email, chat, or video calls to address customer needs, troubleshoot issues, and ensure a positive experience. Strong communication skills, problem-solving abilities, and a customer-first mindset are essential for success in this role.

What skills and qualifications are needed for a remote customer success?

To succeed as a Remote Customer Success professional, you need strong communication and problem-solving skills, a customer-oriented mindset, and relevant experience or education, often in business or communications. Familiarity with customer relationship management (CRM) platforms like Salesforce or Zendesk, and proficiency in digital communication tools such as email, chat, and video conferencing software is typically required. Outstanding empathy, adaptability, and the ability to build rapport remotely set top performers apart. These skills ensure you can efficiently address customer needs, build lasting relationships, and contribute positively to customer retention and satisfaction from a remote environment.

What are typical challenges faced by remote customer success professionals, and how can they be managed?

Remote Customer Success professionals often encounter challenges such as building customer trust without face-to-face interaction, managing communication across different time zones, and staying aligned with internal teams. These challenges can be managed by leveraging clear, proactive communication, setting regular check-ins with clients, and utilizing collaboration platforms to stay in sync with colleagues. Developing strong organizational skills and maintaining detailed records in CRM systems can also help track customer issues and ensure follow-through. Many companies provide structured onboarding, ongoing training, and regular team meetings to support remote staff in overcoming these hurdles.

What are the most commonly searched types of Customer Success jobs in Rochester, MI?

The most popular types of Customer Success jobs in Rochester, MI are:

What job categories do people searching Remote Customer Success jobs in Rochester, MI look for?

The top searched job categories for Remote Customer Success jobs in Rochester, MI are:

What cities near Rochester, MI are hiring for Remote Customer Success jobs?

Cities near Rochester, MI with the most Remote Customer Success job openings:

Remote Customer Success jobs near you
Infographic showing various Remote Customer Success job openings in Rochester, MI as of August 2026, with employment types broken down into 79% Full Time, 19% Part Time, and 2% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $76,457 per year, or $36.8 per hour.

Remote Travel Customer Service Representative

Rudyb Travel

Livonia, MI • Remote

$15 - $20.25/hr

Full-time

Posted 10 days ago

Job description

About the job

About The Role

Rudyb Travel is seeking a Travel Customer Service Representative (Remote) to support clients throughout every stage of their travel journey. In this client-facing role, you will serve as a trusted point of contact—from initial booking through post-trip follow-up—ensuring a seamless, personalized, and high-quality experience.

This role is ideal for someone who is detail-oriented, service-driven, and passionate about travel, hospitality, and delivering exceptional customer experiences.

Key Responsibilities

  • Respond promptly and professionally to client inquiries via phone, email, and messaging platforms
  • Assist with luxury and leisure travel bookings, including changes, cancellations, and special requests
  • Provide accurate and timely information regarding destinations, travel requirements, and agency policies
  • Coordinate booking details and confirm itineraries to ensure accuracy and client satisfaction
  • Proactively follow up with clients before and after travel to ensure a positive experience
  • Address client concerns with empathy, professionalism, and solution-oriented thinking
  • Maintain accurate documentation and update booking systems as required

Qualifications & Skills

  • Excellent verbal and written communication skills
  • Customer service experience (travel, hospitality, or service-related experience preferred)
  • Strong organizational skills and attention to detail
  • Comfortable using technology and learning new systems and booking platforms
  • Reliable, proactive, and able to manage multiple client requests efficiently
  • Genuine interest in travel and helping clients plan memorable experiences

What We Offer

  • 100% remote work environment
  • Flexible scheduling options
  • Opportunities for professional growth within the company
  • Access to travel perks and industry-related discounts
  • Supportive team culture with ongoing training and development

Apply Today

Interested candidates are encouraged to apply today and join our remote travel support team.

Equal Opportunity Employer

Rudyb Travel is an equal opportunity employer committed to diversity and inclusion.

Apply