ZipRecruiter

Log In

2

Remote Customer Success Jobs in Rochester Hills, MI

Liveops

Remote Customer Service Representative

Utica, MI · Remote

$20/hr

... success. Liveops is contracting seasonal Product Support Agents to provide remote support for a ... Handle customer calls, assess needs, and solve problems. Requirements * Experience taking inbound ...

Liveops

Remote Customer Service Representative

Troy, MI · Remote

$20/hr

... success. Liveops is contracting seasonal Product Support Agents to provide remote support for a ... Handle customer calls, assess needs, and solve problems. Requirements * Experience taking inbound ...

Liveops

Remote Customer Service Representative

Macomb, MI · Remote

$20/hr

... success. Liveops is contracting seasonal Product Support Agents to provide remote support for a ... Handle customer calls, assess needs, and solve problems. Requirements * Experience taking inbound ...

Liveops

Remote Customer Service Representative

Warren, MI · Remote

$20/hr

... success. Liveops is contracting seasonal Product Support Agents to provide remote support for a ... Handle customer calls, assess needs, and solve problems. Requirements * Experience taking inbound ...

TechCollect

HOA Client Success Manager

Rochester, MI · Remote

... Success Manager at TechCollect.ai, you will guide customers through the Hello to Hero journey ... Your focus will be helping customers successfully implement the solution during the trial period ...

SpotOn

Client Success Partner

Royal Oak, MI · Remote

$55K - $79K/yr

Previous Experience * 2 - 5 years of professional experience in customer success or related roles. * Experience in fintech or SaaS environments preferred. Education / Professional Training * Bachelor ...

next page

Showing results 1-20

All JobsCustomer Success JobsRemote Customer Success JobsRemote Customer Success Jobs in Rochester Hills, MI

Remote Customer Success information

See Rochester Hills, MI salary details

$29.9K

$76.5K

$128.9K

How much do remote customer success jobs pay per year?

As of Aug 2, 2026, the average yearly pay for remote customer success in Rochester Hills, MI is $76,457.00, according to ZipRecruiter salary data. Most workers in this role earn between $54,800.00 and $91,100.00 per year, depending on experience, location, and employer.

What is a Remote Customer Success job?

A Remote Customer Success job involves helping customers achieve their goals while using a company's product or service, all while working remotely. Professionals in this role focus on customer satisfaction, retention, and engagement by providing support, guidance, and strategic recommendations. They often communicate via email, chat, or video calls to address customer needs, troubleshoot issues, and ensure a positive experience. Strong communication skills, problem-solving abilities, and a customer-first mindset are essential for success in this role.

What are some typical challenges faced by Remote Customer Success professionals, and how can they be managed?

Remote Customer Success professionals often encounter challenges such as building customer trust without face-to-face interaction, managing communication across different time zones, and staying aligned with internal teams. These challenges can be managed by leveraging clear, proactive communication, setting regular check-ins with clients, and utilizing collaboration platforms to stay in sync with colleagues. Developing strong organizational skills and maintaining detailed records in CRM systems can also help track customer issues and ensure follow-through. Many companies provide structured onboarding, ongoing training, and regular team meetings to support remote staff in overcoming these hurdles.

What are the key skills and qualifications needed to thrive in the Remote Customer Success position, and why are they important?

To succeed as a Remote Customer Success professional, you need strong communication and problem-solving skills, a customer-oriented mindset, and relevant experience or education, often in business or communications. Familiarity with customer relationship management (CRM) platforms like Salesforce or Zendesk, and proficiency in digital communication tools such as email, chat, and video conferencing software is typically required. Outstanding empathy, adaptability, and the ability to build rapport remotely set top performers apart. These skills ensure you can efficiently address customer needs, build lasting relationships, and contribute positively to customer retention and satisfaction from a remote environment.

What are the most commonly searched types of Customer Success jobs in Rochester Hills, MI? The most popular types of Customer Success jobs in Rochester Hills, MI are:
What job categories do people searching Remote Customer Success jobs in Rochester Hills, MI look for? The top searched job categories for Remote Customer Success jobs in Rochester Hills, MI are:
What cities near Rochester Hills, MI are hiring for Remote Customer Success jobs? Cities near Rochester Hills, MI with the most Remote Customer Success job openings:
Remote Customer Success jobs near you
Infographic showing various Remote Customer Success job openings in Rochester Hills, MI as of July 2026, with employment types broken down into 83% Full Time, 15% Part Time, and 2% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $76,457 per year, or $36.8 per hour.

Customer Success Specialist - Detroit, MI

Seegrid

Detroit, MI • Remote

Full-time

Posted 29 days ago

Job description

Why join Seegrid?

Seegrid is the leading provider of Physical AI for material handling. Our solution includes autonomous mobile robots (AMRs), fleet management software, actionable analytics, and best-in-class services and support. Our technology is proven. Our AMRs have safely driven millions of autonomous miles in real-world production facilities. We are seeking energetic, bright, and friendly people to help achieve our vision: to fortify global supply chains and create profitable economies with safe, seamless, and smart mobile robotics solutions.

About The Role

As a Customer Success Specialist under the Customer Success team at Seegrid, you will be instrumental in implementing AMR solutions to enhance operational efficiency and productivity at customer sites. You will drive customer adoption by ensuring end users and site leaders are properly trained, involved, and invested in the product and application. The heart of Seegrid is our customers, so the ability to build rapport and provide world-class support is crucial.

The Customer Success Specialist role is based out of Detroit, MI and may require up to 80% travel.

Responsibilities Include:

  • Possess a unique combination of hands-on problem solving, analytical thinking and a customer-service spirit
  • Manage and conduct all on-site training and adoption support activities
  • Partner with Seegrid Support, Engineering and Field Service teams to provide the best possible resolution to customer concerns
  • Work with a collaborative attitude and team spirit in an ever-changing dynamic environment
  • Coach customer staff on safety, operation and application details
  • Maintain detailed daily record keeping and reporting, including resolutions implemented, records of time, expenses and materials
  • Prepare for implementations by reviewing drawings and specifications
  • Take ownership on-going skill development by engaging in regular product and software trainings

Required Qualifications:

  • Bachelor's or Associate's degree in business, communications, or a related field; a background in a technical discipline (electrical/mechanical technology, engineering) is a plus but not required
  • Genuine enthusiasm for building customer relationships and a demonstrated commitment to customer satisfaction
  • Excellent written and verbal communication skills, with the confidence to present to and interface with clients at all levels
  • Comfortable working on-site in active industrial or warehouse environments (noise, activity, and being on your feet)
  • Ability to lift up to 50 pounds, as needed
  • Comfortable with Windows and proficient in Microsoft Office; aptitude and eagerness to learn technical products quickly
  • Strong work ethic, self-motivation, and a genuine willingness to learn on the job - ideal for a recent graduate looking to grow
  • Ability to travel extensively (approximately 80%), both domestically and internationally (Canada/Mexico); valid passport and clean driving record required
  • Highly responsible and able to work independently with minimal supervision
  • Must be a highly responsible individual who can work independently and with minimal supervision

Desirable Qualifications:

  • Experience with Linux

Seegrid has been recognized nationally as a Best-Place-to-Work. We'd love to have you join us!

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status. Seegrid is an equal opportunity employer Minorities/Females/People with Disabilities/Protected Veterans/Sexual Orientation/Gender Identity.