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Remote Customer Success Jobs in Rochester Hills, MI

Everlight Solar

Salesforce Administrator

Detroit, MI · Remote

$80K - $100K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • PTO

This will be a full-time, work-from-home "remote" position. Must own a Mac computer and be fluent ... We value teamwork, quality, innovation, and customer success. Our ideal candidate is self-motivated ...

Insperity

Sales Support Manager

Detroit, MI · Remote

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... customer success. This position partners closely with Account Managers, suppliers, and OEM ... Paid time off, flexible schedule and remote schedule with frequent travel to clients in the Detroit ...

Sbdinc

Account Manager, Engineered Products

Detroit, MI · Remote

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... support customer success and business growth. The Person: * Bachelor's degree inEngineering ... Join us! #LI-Remote #LI-LG1 We Don't Just Build The World, We Build Innovative Technology Too.

Sbdinc

Account Manager, Engineered Products

Troy, MI · Remote

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... support customer success and business growth. The Person: * Bachelor's degree inEngineering ... Join us! #LI-Remote #LI-LG1 We Don't Just Build The World, We Build Innovative Technology Too.

SpotOn

Client Onboarding Specialist

Royal Oak, MI · Remote

$46K - $67K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Advanced proficiency in virtual training, remote onboarding, and implementation best practices ... Previous Experience * 2 - 5 years of professional experience in customer success or related roles.

Demand.com

Marketing Director (Remote)

Detroit, MI · Remote

... next customers. We run full-funnel programs across intent, ABM, content syndication, and ... Proven success in driving measurable pipeline and ROI * Experience building marketing functions ...

Pierre Strand

Remote Sales Person

Detroit, MI · On-site +1

Skillfully conveying the value proposition to potential customers. * Achieving the closure of sales ... fully prepared for success in your role. * Bid farewell to income restrictions; our uncapped ...

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Showing results 41-60

All JobsCustomer Success JobsRemote Customer Success JobsRemote Customer Success Jobs in Rochester Hills, MI

Remote Customer Success information

See Rochester Hills, MI salary details

$29.9K

$76.5K

$128.9K

How much do remote customer success jobs pay per year?

As of Aug 17, 2026, the average yearly pay for remote customer success in Rochester Hills, MI is $76,457.00, according to ZipRecruiter salary data. Most workers in this role earn between $54,800.00 and $91,100.00 per year, depending on experience, location, and employer.

What is a remote customer success?

A Remote Customer Success job involves helping customers achieve their goals while using a company's product or service, all while working remotely. Professionals in this role focus on customer satisfaction, retention, and engagement by providing support, guidance, and strategic recommendations. They often communicate via email, chat, or video calls to address customer needs, troubleshoot issues, and ensure a positive experience. Strong communication skills, problem-solving abilities, and a customer-first mindset are essential for success in this role.

What are typical challenges faced by remote customer success professionals, and how can they be managed?

Remote Customer Success professionals often encounter challenges such as building customer trust without face-to-face interaction, managing communication across different time zones, and staying aligned with internal teams. These challenges can be managed by leveraging clear, proactive communication, setting regular check-ins with clients, and utilizing collaboration platforms to stay in sync with colleagues. Developing strong organizational skills and maintaining detailed records in CRM systems can also help track customer issues and ensure follow-through. Many companies provide structured onboarding, ongoing training, and regular team meetings to support remote staff in overcoming these hurdles.

What skills and qualifications are needed for a remote customer success?

To succeed as a Remote Customer Success professional, you need strong communication and problem-solving skills, a customer-oriented mindset, and relevant experience or education, often in business or communications. Familiarity with customer relationship management (CRM) platforms like Salesforce or Zendesk, and proficiency in digital communication tools such as email, chat, and video conferencing software is typically required. Outstanding empathy, adaptability, and the ability to build rapport remotely set top performers apart. These skills ensure you can efficiently address customer needs, build lasting relationships, and contribute positively to customer retention and satisfaction from a remote environment.

What are the most commonly searched types of Customer Success jobs in Rochester Hills, MI?

The most popular types of Customer Success jobs in Rochester Hills, MI are:

What job categories do people searching Remote Customer Success jobs in Rochester Hills, MI look for?

The top searched job categories for Remote Customer Success jobs in Rochester Hills, MI are:

What cities near Rochester Hills, MI are hiring for Remote Customer Success jobs?

Cities near Rochester Hills, MI with the most Remote Customer Success job openings:

Remote Customer Success jobs near you
Infographic showing various Remote Customer Success job openings in Rochester Hills, MI as of August 2026, with employment types broken down into 73% Full Time, 25% Part Time, and 2% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $76,457 per year, or $36.8 per hour.

Senior Client Success Manager - Programmatic

Zeta Global

Detroit, MI • Remote

$95K/mo

Full-time

Medical, Dental, Vision, PTO

Posted 27 days ago

Job description

WHO WE ARE

Zeta Global (NYSE: ZETA) is the AI-Powered Marketing Cloud that leverages advanced artificial intelligence (AI) and trillions of consumer signals to make it easier for marketers to acquire, grow, and retain customers more efficiently. Through the Zeta Marketing Platform (ZMP), our vision is to make sophisticated marketing simple by unifying identity, intelligence, and omnichannel activation into a single platform – powered by one of the industry’s largest proprietary databases and AI. Our enterprise customers across multiple verticals are empowered to personalize experiences with consumers at an individual level across every channel, delivering better results for marketing programs. Zeta was founded in 2007 by David A. Steinberg and John Sculley and is headquartered in New York City with offices around the world. To learn more, go to www.zetaglobal.com.

THE ROLE

The Senior Client Success Manager - Programmatic is at the forefront of Zeta’s strategic client/agency partnerships. In this dynamic environment, you will ensure book of Zeta clients is meeting their campaign performance goals and work in tandem with the Client Success Director to drive account growth in highly targeted digital advertising programs. 

This role is remote out of Detroit, Michigan. 

Responsibilities:

  • Rapidly acquire a thorough knowledge of Zeta’s offerings, reporting analysis, competitive advantages, resources and processes and articulate them convincingly to prospects and customers
  • Launch and manage cross-channel, programmatic advertising campaigns in partnership with clients and internal teams to help clients connect with their customers
  • Lead weekly client status meetings while discussing campaign reporting, optimizations & insights
  • Collaborate with sales to provide strategic upsell recommendations when performance and/or offerings align with customer’s business needs
  • Prepare and conduct high impact reporting presentations in collaboration with analytics team
  • Ensure exemplary customer satisfaction levels with every customer interaction

Desired Skills and Experience:

  • 3+ years\' experience in programmatic advertising in Account Management, Client Success, or Media Planning
  • Hands-on experience activating, optimizing, and reporting on campaigns within leading DSPs
  • Demonstrated ability to develop and cultivate relationships and work effectively at all levels of the decision process
  • Strong analytic skills, including high level of comfort with Excel
  • Passion for digital media and thorough knowledge of the programmatic advertising industry
  • Exemplary written and verbal communication skills, with the ability to convey complex ideas clearly and convincingly.
  • Initiative-taking individual with strong work ethic, able to work autonomously while being receptive to guidance.
  • Intelligent, outgoing individual with interpersonal skills and work ethic
  • Comprehensive experience with MS Office, particularly Excel and PowerPoint
  • Ability to travel as needed

BENEFITS & PERKS

  • Unlimited PTO
  • Excellent medical, dental, and vision coverage
  • Employee Equity and Stock Purchase Plan
  • Employee Discounts, Virtual Wellness Classes, and Pet Insurance And more!!

SALARY RANGE

The salary range for this role is $80,000 - $95,000, depending on location and experience.

PEOPLE & CULTURE AT ZETA

Zeta considers applicants for employment without regard to, and does not discriminate on the basis of an individual’s sex, race, color, religion, age, disability, status as a veteran, or national or ethnic origin; nor does Zeta discriminate on the basis of sexual orientation, gender identity or expression.

We’re committed to building a workplace culture of trust and belonging, so everyone feels invited to bring their whole selves to work. We provide a forum for employees to celebrate, support and advocate for one another. Learn more about our commitment to diversity, equity and inclusion here: https://zetaglobal.com/blog/a-look-into-zetas-ergs/

ZETA IN THE NEWS!

https://zetaglobal.com/press/?cat=press-releases

#LI-MR1

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