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Remote Customer Success Jobs in Rochester Hills, MI

TechCollect

HOA Client Success Manager

Rochester, MI · Remote

... Success Manager at TechCollect.ai, you will guide customers through the Hello to Hero journey ... Your focus will be helping customers successfully implement the solution during the trial period ...

SpotOn

Client Success Partner

Royal Oak, MI · Remote

$55K - $79K/yr

Previous Experience * 2 - 5 years of professional experience in customer success or related roles. * Experience in fintech or SaaS environments preferred. Education / Professional Training * Bachelor ...

Airspace Link, Inc.

General Applicants

Detroit, MI · On-site +1

Hello! Airspace Link, Inc. is growing and looking for talent in BD - Sales, Customer Success ... In short, the right remote candidates are considered, though preference may be given to local ...

Everlight Solar

Human Resources Assistant

Detroit, MI · Remote

$30K - $40K/yr

This is a FULLY REMOTE, full-time, entry level position. Must own a Mac computer and be fluent with ... We value teamwork, quality, innovation, and customer success. Our ideal candidate is self-motivated ...

Autodesk

Senior Program Manager, GTM PMO

Novi, MI · On-site +1

$108K - $109K/yr

This position is hybrid/remote and reports to the Senior Manager of GTM PMO. Responsibilities ... Partner with Sales, Customer Success, Enablement, Operations, Product, Technology, and Data ...

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Remote Customer Success information

See Rochester Hills, MI salary details

$29.9K

$76.5K

$128.9K

How much do remote customer success jobs pay per year?

As of Aug 7, 2026, the average yearly pay for remote customer success in Rochester Hills, MI is $76,457.00, according to ZipRecruiter salary data. Most workers in this role earn between $54,800.00 and $91,100.00 per year, depending on experience, location, and employer.

What is a remote customer success?

A Remote Customer Success job involves helping customers achieve their goals while using a company's product or service, all while working remotely. Professionals in this role focus on customer satisfaction, retention, and engagement by providing support, guidance, and strategic recommendations. They often communicate via email, chat, or video calls to address customer needs, troubleshoot issues, and ensure a positive experience. Strong communication skills, problem-solving abilities, and a customer-first mindset are essential for success in this role.

What are typical challenges faced by remote customer success professionals, and how can they be managed?

Remote Customer Success professionals often encounter challenges such as building customer trust without face-to-face interaction, managing communication across different time zones, and staying aligned with internal teams. These challenges can be managed by leveraging clear, proactive communication, setting regular check-ins with clients, and utilizing collaboration platforms to stay in sync with colleagues. Developing strong organizational skills and maintaining detailed records in CRM systems can also help track customer issues and ensure follow-through. Many companies provide structured onboarding, ongoing training, and regular team meetings to support remote staff in overcoming these hurdles.

What skills and qualifications are needed for a remote customer success?

To succeed as a Remote Customer Success professional, you need strong communication and problem-solving skills, a customer-oriented mindset, and relevant experience or education, often in business or communications. Familiarity with customer relationship management (CRM) platforms like Salesforce or Zendesk, and proficiency in digital communication tools such as email, chat, and video conferencing software is typically required. Outstanding empathy, adaptability, and the ability to build rapport remotely set top performers apart. These skills ensure you can efficiently address customer needs, build lasting relationships, and contribute positively to customer retention and satisfaction from a remote environment.

What are the most commonly searched types of Customer Success jobs in Rochester Hills, MI? The most popular types of Customer Success jobs in Rochester Hills, MI are:
What job categories do people searching Remote Customer Success jobs in Rochester Hills, MI look for? The top searched job categories for Remote Customer Success jobs in Rochester Hills, MI are:
What cities near Rochester Hills, MI are hiring for Remote Customer Success jobs? Cities near Rochester Hills, MI with the most Remote Customer Success job openings:
Remote Customer Success jobs near you
Infographic showing various Remote Customer Success job openings in Rochester Hills, MI as of July 2026, with employment types broken down into 84% Full Time, 14% Part Time, and 2% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $76,457 per year, or $36.8 per hour.

HOA Client Success Manager

TechCollect

Rochester, MI • Remote

Full-time

Medical, Retirement, PTO

Re-posted 7 days ago

Job description

Techcollect.ai is a high-growth tech startup revolutionizing how the Homeowner Association Industry (HOA) operates. We empower HOA organizations to streamline their Accounts Receivable workflows and maximize their potential. At Techcollect.ai, we value entrepreneurial spirit, a proactive approach to challenges, and adaptability to play multiple roles as the business evolves.

Our office is located in the heart of downtown Rochester, MI, providing convenient access to vibrant downtown amenities and paint creek riverwalk, perfect for lunchtime, brain-breaks, or post-work relaxation.


Benefits

Paid Time Off (PTO)

Hands on Training

Career Growth Opportunities

Retirement Plan

Health Insurance

Work from Home


Responsibilities

As the HOA Client Success Manager at TechCollect.ai, you will guide customers through the Hello to Hero journey, helping them move from their first interaction and free trial to becoming confident, successful champions of our platform. TechCollect.ai operates as an AI-powered plugin integrated within our software partner ecosystems, and you will play a critical role in onboarding mutual customers, ensuring they quickly understand how to activate and use TechCollect.ai within their existing systems. Your focus will be helping customers successfully implement the solution during the trial period, guiding them to early wins and measurable results that naturally lead to conversion from free trial to paid adoption. In this role, you will work closely with both customers and our software partners, serving as the bridge that ensures smooth onboarding, clear communication, and strong collaboration across all parties. By helping customers quickly experience the value of the AI automation within their workflows, you will turn initial interest (hello) into real operational impact (hero), creating long-term Client success and strong partner relationships in the process.

Responsibilities:

  • Customer Engagement: Build relationships with prospective HOA Clients during their free trial, demonstrate the value of our platform, and convert them to paid subscription customers.
  • Onboarding: Guide new HOA Clients through the onboarding process to ensure a smooth transition and quick adoption of our solution.
  • Customer Support: Provide exceptional support to live customers by addressing inquiries, troubleshooting technical issues, and ensuring customer satisfaction.
  • Adoption & Retention: Collaborate with HOA Clients to drive platform adoption, expand usage, and maximize retention.
  • Cross-functional Collaboration: Partner with sales, marketing, and product teams to ensure a unified customer experience and provide feedback for continuous improvement.
  • Problem-solving: Handle challenges creatively, from jumping into sales calls to resolving technical questions, with a focus on delivering solutions.

Requirements
  • 5+ years of experience working with Homeowner Associations or SaaS customer success.
  • Proven track record of converting trials to paying customers and driving customer retention.
  • Strong interpersonal and communication skills, with the ability to build relationships and influence stakeholders.
  • Entrepreneurial mindset with the flexibility to adapt to changing priorities and wear multiple hats.
  • Problem-solving skills with a proactive approach to overcoming challenges.
  • Familiarity with CRM tools, customer support platforms, and SaaS product onboarding processes.
  • A self-starter attitude and the ability to thrive in a fast-paced startup environment.