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Customer Success Manager Govtech Jobs in Rochester Hills, MI

A2Mac1

Customer Success Manager

Detroit, MI · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Develop and manage detailed project schedules while taking ownership of project execution and controlling responsibilities * Collaborate closely with Sales, Product Development, and Customer Success ...

A2MAC1

Customer Success Manager

Detroit, MI · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Develop and manage detailed project schedules while taking ownership of project execution and controlling responsibilities * Collaborate closely with Sales, Product Development, and Customer Success ...

Competitive Wedge

Customer Success Manager

Detroit, MI · On-site

Customer Success Manager Provide leadership to technical and office staff throughout the project management process while working closely with CEO to stay on target with client deliverables. The day ...

Competitive Wedge LLC

Customer Success Manager

Detroit, MI · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Customer Success Manager Department: NorCal & SoCal Office Supervisor: Local Specific Classification: Exempt Hours: Monday thru Friday (Occasional weekend work may be required) (Flexible ...

WedgeHR

Customer Success Manager

Detroit, MI · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Customer Success Manager Department: NorCal & SoCal Office Supervisor: Local Specific Classification: Exempt Hours: Monday thru Friday (Occasional weekend work may be required) (Flexible ...

Career Search

Senior Director of Customer Success

Troy, MI · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

This role will lead managers across functions and drive alignment with Product, Technology, Sales ... Experience leading Enterprise SaaS Customer Success functions across support, enablement, and ...

Entyre

Customer Success Specialist

Detroit, MI · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

We are seeking a detail-oriented and organized Customer Success Specialist to manage the day-to-day administrative operations of our customer success processes. In this role, you will ensure that our ...

Entyre Care

Customer Success Specialist

Detroit, MI · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

We are seeking a detail-oriented and organized Customer Success Specialist to manage the day-to-day administrative operations of our customer success processes. In this role, you will ensure that our ...

Entyre

Customer Success Specialist

Detroit, MI · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

We are seeking a detail-oriented and organized Customer Success Specialist to manage the day-to-day administrative operations of our customer success processes. In this role, you will ensure that our ...

Entyre Care

Customer Success Specialist

Detroit, MI · On-site

$65K - $70K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

We are seeking a detail-oriented and organized Customer Success Specialist to manage the day-to-day administrative operations of our customer success processes. In this role, you will ensure that our ...

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All JobsCustomer Success Govtech JobsCustomer Success Manager Govtech JobsCustomer Success Manager Govtech Jobs in Rochester Hills, MI

Customer Success Manager Govtech information

See Rochester Hills, MI salary details

$29.9K

$76.5K

$128.9K

How much do customer success manager govtech jobs pay per year?

As of Aug 16, 2026, the average yearly pay for customer success manager govtech in Rochester Hills, MI is $76,457.00, according to ZipRecruiter salary data. Most workers in this role earn between $54,800.00 and $91,100.00 per year, depending on experience, location, and employer.

What is a customer success manager in Govtech?

A Customer Success Manager (CSM) in Govtech is responsible for ensuring that government clients effectively adopt and benefit from technology solutions provided by their company. They act as the main point of contact between the tech provider and public sector clients, helping to onboard users, resolve issues, and maximize the value gained from the product or service. Their role is crucial in building long-term relationships, driving client satisfaction, and enabling digital transformation within government organizations.

How does a customer success manager in Govtech typically collaborate with government clients and internal teams to ensure project success?

As a Customer Success Manager in the Govtech sector, you will regularly liaise with government stakeholders to understand their unique needs, regulatory requirements, and project goals. You’ll serve as the main point of contact, coordinating with product, engineering, and support teams to tailor solutions, manage expectations, and resolve issues promptly. Success in this role often requires strong communication skills, patience, and the ability to navigate complex approval processes. Building trust with clients and fostering a collaborative internal environment are key to delivering value and ensuring long-term satisfaction.

What are the key skills and qualifications needed to thrive as a customer success manager in Govtech, and why are they important?

To thrive as a Customer Success Manager in Govtech, you need a strong understanding of government processes, client relationship management, and SaaS solutions, typically supported by a degree in business, public administration, or a related field. Familiarity with CRM software like Salesforce, customer analytics tools, and government procurement systems is highly valuable. Exceptional communication, problem-solving, and stakeholder management skills help build trust and ensure client satisfaction. These capabilities are crucial for driving product adoption, maximizing client retention, and navigating the unique challenges of government clients.

What is the difference between Customer Success Manager Govtech vs Customer Support Specialist Govtech?

AspectCustomer Success Manager GovtechCustomer Support Specialist Govtech
Primary FocusBuilding long-term client relationships and ensuring product adoptionProviding technical support and resolving user issues
Required SkillsCustomer relationship management, communication, strategic planningTechnical troubleshooting, product knowledge, problem-solving
Work EnvironmentProactive engagement with clients, account managementReactive support, helpdesk or support center
Industry UsageUsed in government technology projects to retain clientsUsed to assist users with technical problems in govtech products

The main difference is that Customer Success Managers Govtech focus on fostering ongoing relationships and ensuring clients derive value from products, while Customer Support Specialists Govtech handle immediate technical issues. Both roles are essential in the govtech industry but serve different functions in client engagement and support.

What job categories do people searching Customer Success Manager Govtech jobs in Rochester Hills, MI look for?

The top searched job categories for Customer Success Manager Govtech jobs in Rochester Hills, MI are:

What cities near Rochester Hills, MI are hiring for Customer Success Manager Govtech jobs?

Cities near Rochester Hills, MI with the most Customer Success Manager Govtech job openings:

Customer Success Manager Govtech jobs near you

Customer Success Manager

A2Mac1

Detroit, MI • On-site

Other

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Presales & Solution Consulting
  • Support the sales process with manufacturing and solution expertise
  • Lead customer discovery sessions and needs analyses focused on product costing and carbon footprint assessment across different manufacturing processes and use cases
  • Translate customer requirements into tailored solution concepts, including value propositions, scope definitions, and configuration/customization approaches
  • Deliver product demonstrations and presentations to both technical and business stakeholders
  • Answer functional and technical customer questions related to manufacturing costing logic, software capabilities, feasibility, and data flows
  • Support RFP/RFQ processes and contribute to proposal creation with clear assumptions, scope boundaries, and solution definitions
  • Capture customer and market feedback and identify gaps, opportunities, and future improvements
Customer Success & Implementation
  • Become part of the team responsible for rolling out B2B enterprise software solutions to customers in the automotive and manufacturing industries, primarily within German-speaking markets
  • Develop expert-level knowledge of the Tset software, including its features, functionalities, and user perspective
  • Identify customer business needs and use cases, and design and implement suitable solutions within Tset
  • Use software APIs for intermediate configuration and customization tasks, such as data imports and report creation
  • Lead and facilitate customer workshops and discussions to ensure optimal solution design and proactive expectation management
  • Build and maintain strong customer relationships, serving as the main point of contact for concerns, escalations, and ongoing communication
  • Collaborate cross-functionally to ensure customer issues and tickets are tracked and resolved efficiently
  • Analyze customer usage data to identify improvement opportunities and enhance the customer experience
Project Management & Cross-Functional Collaboration
  • Define project scope, objectives, timelines, and resource requirements
  • Develop and manage detailed project schedules while taking ownership of project execution and controlling responsibilities
  • Collaborate closely with Sales, Product Development, and Customer Success teams to ensure strong internal alignment and smooth project handovers
  • Ensure clear communication and coordination between internal teams and customers throughout project delivery and implementation phases
Requirements
Technical & Professional Qualifications
  • Bachelor's degree or higher in Engineering (Automotive, Mechanical, Industrial), Information Systems, Computer Science, Data Analytics, or a closely related field
    • Equivalent combinations of specialized training and progressive responsible professional experience may be accepted in lieu of a formal degree
    • Preferred: Master's degree in Business Administration, Engineering Management, Data Analytics, or Marketing
  • Knowledge of manufacturing and production technologies, such as machining, forming, casting, injection molding, or assembly
  • Technical background in mechanical engineering, manufacturing engineering, or comparable hands-on experience in manufacturing environments
  • Experience in at least one of the following preferred- SaaS, Enterprise Software, Automotive or Manufacturing, Product Costing, Product Sustainability
  • Experience in project management and ideally in customer success, customer service, or customer-facing operations
  • Familiarity with project management tools such as Asana, Jira, Confluence, Zendesk, Slack, G-Suite, and MS Office
  • Experience in customer-facing roles is a plus, such as presales, consulting, application engineering, or process engineering with customer interaction
Skills and Abilities
  • Excellent communication and comprehension skills
  • German proficiency nice to have
  • Ability to explain complex technical topics clearly and understand customer needs effectively
  • Strong analytical and structured problem-solving skills with a hands-on mindset
  • High level of ownership and ability to work independently
  • Strong attention to detail and proactive attitude in identifying and escalating critical issues
  • Confident handling of data and analytical tools, especially Excel; experience with costing tools is a plus
  • Willingness to travel occasionally within Europe and internationally/intercontinentally (approximately 10 trips per year)
Benefits
  • PTO
  • PAID COMPANY HOLIDAYS
  • 401(K) + EMPLOYER MATCH
  • MEDICAL, DENTAL, VISION INSURANCE
  • LIFE INSURANCE
  • DISABILITY INSURANCE
  • TUITION REIMBURSEMENT
  • FSA

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