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Remote Customer Success Jobs in Rochester, MI (NOW HIRING)

Hourly, Inc.

Sales Representative Mid-West (New)

Warren, MI · Remote

$60K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Field-based / Remote (U.S.) Employment Type: W-2, Base Salary + Commission Compensation : $60,000 ... You own your pipeline and territory, backed by sales enablement, Customer Success, and modern tools.

Hourly, Inc.

Sales Representative Mid-West (New)

Warren, MI · Remote

$60K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Field-based / Remote (U.S.) Employment Type: W-2, Base Salary + Commission Compensation : $60,000 ... You own your pipeline and territory, backed by sales enablement, Customer Success, and modern tools.

Airspace Link, Inc.

General Applicants

Detroit, MI · On-site +1

Hello! Airspace Link, Inc. is growing and looking for talent in BD - Sales, Customer Success ... In short, the right remote candidates are considered, though preference may be given to local ...

Everlight Solar

Human Resources Assistant

Detroit, MI · Remote

$30K - $40K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • PTO

This is a FULLY REMOTE, full-time, entry level position. Must own a Mac computer and be fluent with ... We value teamwork, quality, innovation, and customer success. Our ideal candidate is self-motivated ...

DentalMonitoring

Integration Consultant-Michigan

Detroit, MI · Remote

$70K - $80K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

DentalMonitoring is a leader in orthodontics, offering the industry's first AI-powered remote ... Collaborate and communicate with regional sales managers, customer success, inside sales, and sales ...

Autodesk

Senior Program Manager, GTM PMO

Novi, MI · On-site +1

$108K - $109K/yr

This position is hybrid/remote and reports to the Senior Manager of GTM PMO. Responsibilities ... Partner with Sales, Customer Success, Enablement, Operations, Product, Technology, and Data ...

Everlight Solar

Salesforce Administrator

Detroit, MI · Remote

$80K - $100K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • PTO

This will be a full-time, work-from-home "remote" position. Must own a Mac computer and be fluent ... We value teamwork, quality, innovation, and customer success. Our ideal candidate is self-motivated ...

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Showing results 21-40

All JobsCustomer Success JobsRemote Customer Success JobsRemote Customer Success Jobs in Rochester, MI

Remote Customer Success information

See Rochester, MI salary details

$29.9K

$76.5K

$128.9K

How much do remote customer success jobs pay per year?

As of Aug 15, 2026, the average yearly pay for remote customer success in Rochester, MI is $76,457.00, according to ZipRecruiter salary data. Most workers in this role earn between $54,800.00 and $91,100.00 per year, depending on experience, location, and employer.

What is a remote customer success?

A Remote Customer Success job involves helping customers achieve their goals while using a company's product or service, all while working remotely. Professionals in this role focus on customer satisfaction, retention, and engagement by providing support, guidance, and strategic recommendations. They often communicate via email, chat, or video calls to address customer needs, troubleshoot issues, and ensure a positive experience. Strong communication skills, problem-solving abilities, and a customer-first mindset are essential for success in this role.

What are typical challenges faced by remote customer success professionals, and how can they be managed?

Remote Customer Success professionals often encounter challenges such as building customer trust without face-to-face interaction, managing communication across different time zones, and staying aligned with internal teams. These challenges can be managed by leveraging clear, proactive communication, setting regular check-ins with clients, and utilizing collaboration platforms to stay in sync with colleagues. Developing strong organizational skills and maintaining detailed records in CRM systems can also help track customer issues and ensure follow-through. Many companies provide structured onboarding, ongoing training, and regular team meetings to support remote staff in overcoming these hurdles.

What skills and qualifications are needed for a remote customer success?

To succeed as a Remote Customer Success professional, you need strong communication and problem-solving skills, a customer-oriented mindset, and relevant experience or education, often in business or communications. Familiarity with customer relationship management (CRM) platforms like Salesforce or Zendesk, and proficiency in digital communication tools such as email, chat, and video conferencing software is typically required. Outstanding empathy, adaptability, and the ability to build rapport remotely set top performers apart. These skills ensure you can efficiently address customer needs, build lasting relationships, and contribute positively to customer retention and satisfaction from a remote environment.

What are the most commonly searched types of Customer Success jobs in Rochester, MI?

The most popular types of Customer Success jobs in Rochester, MI are:

What job categories do people searching Remote Customer Success jobs in Rochester, MI look for?

The top searched job categories for Remote Customer Success jobs in Rochester, MI are:

What cities near Rochester, MI are hiring for Remote Customer Success jobs?

Cities near Rochester, MI with the most Remote Customer Success job openings:

Remote Customer Success jobs near you
Infographic showing various Remote Customer Success job openings in Rochester, MI as of August 2026, with employment types broken down into 77% Full Time, 20% Part Time, 2% Contract, and 1% Nights. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $76,457 per year, or $36.8 per hour.

Customer Benefits Specialist (Remote)

S&A Group

Detroit, MI • On-site, Remote

$50K - $65K/yr

Full-time

Re-posted 21 days ago

Job description

S&A Group | Michigan
S&A Group is growing its team and seeking qualified professionals for the Client Telesales Specialist role. This is a fully remote opportunity supporting prospective and existing clients through phone-based communication and account assistance. This role involves speaking with individuals who have requested information about our services, answering questions, explaining available options, and ensuring a professional client experience throughout the process.
This is a fully remote opportunity offering structured systems, performance-based compensation, and opportunities for professional growth.
Compensation
  • $50,000-$65,000 annually (performance-based)
  • Additional bonus opportunities available

Key Responsibilities
  • Communicate with prospective and current clients by phone
  • Explain service and benefit options clearly and professionally
  • Assist clients with account-related inquiries, updates, and billing concerns
  • Recommend suitable solutions based on client needs
  • Accurately document client interactions and maintain records
  • Follow company procedures, workflows, and communication standards

Qualifications
  • Experience in telesales, customer service, account management, or client support preferred
  • Strong communication, interpersonal, and phone skills
  • Ability to work independently in a remote environment
  • Organized, dependable, and detail-oriented
  • Must have access to a laptop/computer, reliable internet connection, and a quiet workspace
  • High school diploma or GED required

About S&A Group
S&A Group is committed to providing a professional and supportive environment where team members are equipped with the resources, structure, and leadership needed for long-term success. We value accountability, consistency, and professional development while creating opportunities for both personal and career growth.
Why Join Our Team?
At S&A Group, we believe strong teams are built through support, professionalism, and shared success. We are dedicated to fostering a positive work environment that encourages growth, recognizes performance, and values the contributions of every team member.

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