Remote Customer Success Jobs in Rochester, MI (NOW HIRING)

We are seeking customer-focused professionals to join our team as EV Concierge Representatives. In this role, you will support current and prospective vehicle owners by delivering exceptional customer service and providing accurate information about EV products, services, and ownership experiences.

As an EV Concierge Representative, you will serve as a trusted resource for customers, helping them navigate vehicle features, charging options, reservations, orders, dealership appointments, and service-related inquiries. This position requires strong communication skills, problem-solving abilities, and a passion for creating positive customer experiences.

• Serve as a product expert for current and future EV product offerings and related services.
• Assist customers via phone, chat, and email with:
  • Product information and specifications
  • Vehicle reservations and ordering processes
  • Charging solutions and home charging options
  • Dealership and service inquiries
  • Recall-related questions
• Take ownership of each customer interaction and ensure concerns are fully resolved.
• Build positive relationships with customers through personalized and solution-oriented service.
• Navigate multiple internal systems and tools to document customer interactions accurately.
• Identify customer needs and provide appropriate recommendations and guidance.
• Maintain detailed case documentation and follow-up communications.
• Continuously contribute ideas to improve customer satisfaction and overall experience.

• Approximately 80% phone support
• Approximately 20% chat, email support, and case documentation
• High-volume contact center environment

• 1-2 years of customer service experience in a call center, customer support, help desk, or related environment.
• Experience handling a high volume of customer calls.
• Strong computer navigation and typing skills.
• Excellent reading comprehension, verbal communication, and written communication skills.
• Strong attention to detail and organizational skills.
• Ability to multitask and work effectively in a fast-paced environment.
• Positive attitude with a strong work ethic and customer-first mindset.
• Ability to learn and retain technical product information quickly.

• Associate degree preferred (not required).
• Basic understanding of electric vehicles and charging solutions.
• Experience supporting customers through phone, chat, and email channels.
• Experience troubleshooting customer concerns and providing solutions.

• Customer Service
• Customer Support
• Call Center Support
• Help Desk Support
• Troubleshooting
• Windows Applications
• Communication Skills
• Problem Solving
• Time Management
• Relationship Building

• Strong strategic thinking and customer focus.
• Ability to quickly understand customer perspectives and adapt communication accordingly.
• Comfortable learning technical product information and explaining it clearly.
• Ability to transfer learnings from one interaction to the next and continuously improve performance.
• Passion for delivering exceptional customer experiences and exceeding expectations.

Intermediate Level

Apply today if you're passionate about customer service, technology, and helping customers navigate the future of electric vehicles.

This is a Contract position based out of Warren, MI.

The pay range for this position is $19.00 - $19.50/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully remote position.

This position is anticipated to close on Sep 4, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.