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Remote Customer Success Jobs in Rochester, MI (NOW HIRING)

Curbee

Dealer Success Manager

Detroit, MI · On-site +1

$90K - $115K/yr

S. (Mobile and Remote Service). With Curbee., it's simple: dealerships send the right van to the ... Identify Gaps: Evaluate the customer experience, observe workflows, and pinpoint breakdowns ...

Curbee

Senior Dealer Success Manager

Detroit, MI · On-site +1

$110K - $135K/yr

S. (Mobile and Remote Service). With Curbee., it's simple: dealerships send the right van to the ... Background in dealership operations, dealer success, or customer success * Deep understanding of ...

micro1 AI

Revenue Operations Manager - Remote

Warren, MI · Remote

$130K - $180K/yr

Remote Job Summary: Join our team as a Revenue & Accounts Receivable Manager and play a pivotal ... Partner cross-functionally with Sales, Legal, and Customer Success to resolve billing disputes ...

micro1 AI

Accounts Receivable Manager - Remote

Warren, MI · Remote

$130K - $180K/yr

Remote Job Summary: Join our team as a Revenue & Accounts Receivable Manager and play a pivotal ... Partner cross-functionally with Sales, Legal, and Customer Success to resolve billing disputes ...

micro1 AI

Accounts Receivable Manager - Remote

Detroit, MI · Remote

$130K - $180K/yr

Remote Job Summary: Join our team as a Revenue & Accounts Receivable Manager and play a pivotal ... Partner cross-functionally with Sales, Legal, and Customer Success to resolve billing disputes ...

micro1 AI

Revenue Operations Manager - Remote

Detroit, MI · Remote

$130K - $180K/yr

Remote Job Summary: Join our team as a Revenue & Accounts Receivable Manager and play a pivotal ... Partner cross-functionally with Sales, Legal, and Customer Success to resolve billing disputes ...

Everlight Solar

Project Data Assistant (Remote)

Detroit, MI · Remote

$30K - $40K/yr

This is a FULLY REMOTE, full-time, entry level position. Must own a Mac computer and be fluent with ... We value teamwork, quality, innovation, and customer success. Our ideal candidate is self-motivated ...

Airspace Link, Inc.

General Applicants

Detroit, MI · On-site +1

Hello! Airspace Link, Inc. is growing and looking for talent in BD - Sales, Customer Success ... In short, the right remote candidates are considered, though preference may be given to local ...

Everlight Solar

Human Resources Assistant

Detroit, MI · Remote

$30K - $40K/yr

This is a FULLY REMOTE, full-time, entry level position. Must own a Mac computer and be fluent with ... We value teamwork, quality, innovation, and customer success. Our ideal candidate is self-motivated ...

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Showing results 1-20

All JobsCustomer Success JobsRemote Customer Success JobsRemote Customer Success Jobs in Rochester, MI

Remote Customer Success information

See Rochester, MI salary details

$29.9K

$76.5K

$128.9K

How much do remote customer success jobs pay per year?

As of Jul 12, 2026, the average yearly pay for remote customer success in Rochester, MI is $76,457.00, according to ZipRecruiter salary data. Most workers in this role earn between $54,800.00 and $91,100.00 per year, depending on experience, location, and employer.

What is a Remote Customer Success job?

A Remote Customer Success job involves helping customers achieve their goals while using a company's product or service, all while working remotely. Professionals in this role focus on customer satisfaction, retention, and engagement by providing support, guidance, and strategic recommendations. They often communicate via email, chat, or video calls to address customer needs, troubleshoot issues, and ensure a positive experience. Strong communication skills, problem-solving abilities, and a customer-first mindset are essential for success in this role.

What are some typical challenges faced by Remote Customer Success professionals, and how can they be managed?

Remote Customer Success professionals often encounter challenges such as building customer trust without face-to-face interaction, managing communication across different time zones, and staying aligned with internal teams. These challenges can be managed by leveraging clear, proactive communication, setting regular check-ins with clients, and utilizing collaboration platforms to stay in sync with colleagues. Developing strong organizational skills and maintaining detailed records in CRM systems can also help track customer issues and ensure follow-through. Many companies provide structured onboarding, ongoing training, and regular team meetings to support remote staff in overcoming these hurdles.

What are the key skills and qualifications needed to thrive in the Remote Customer Success position, and why are they important?

To succeed as a Remote Customer Success professional, you need strong communication and problem-solving skills, a customer-oriented mindset, and relevant experience or education, often in business or communications. Familiarity with customer relationship management (CRM) platforms like Salesforce or Zendesk, and proficiency in digital communication tools such as email, chat, and video conferencing software is typically required. Outstanding empathy, adaptability, and the ability to build rapport remotely set top performers apart. These skills ensure you can efficiently address customer needs, build lasting relationships, and contribute positively to customer retention and satisfaction from a remote environment.

What are the most commonly searched types of Customer Success jobs in Rochester, MI? The most popular types of Customer Success jobs in Rochester, MI are:
What are popular job titles related to Remote Customer Success jobs in Rochester, MI? For Remote Customer Success jobs in Rochester, MI, the most frequently searched job titles are:
What job categories do people searching Remote Customer Success jobs in Rochester, MI look for? The top searched job categories for Remote Customer Success jobs in Rochester, MI are:
What cities near Rochester, MI are hiring for Remote Customer Success jobs? Cities near Rochester, MI with the most Remote Customer Success job openings:
Remote Customer Success jobs near you
Infographic showing various Remote Customer Success job openings in Rochester, MI as of July 2026, with employment types broken down into 76% Full Time, 22% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $76,457 per year, or $36.8 per hour.
Dealer Success Manager

Dealer Success Manager

Curbee

Detroit, MI • On-site, Remote

$90K - $115K/yr

Full-time

PTO

Posted 29 days ago

Job description

Dealer Success Manager
Detroit, MI (60-70% regional travel)
$90,000 - 115,000 Base Salary + Bonus
Who We Are
Curbee is the fastest-growing mobile service technology provider. Curbee enables dealerships to offer mobile service with its platform called M.A.R.S. (Mobile and Remote Service). With Curbee., it's simple: dealerships send the right van to the right job, using the right route with the right parts, at the right time.
We're a scrappy, curious, resourceful team that's united by a "work hard, play hard" mentality. We connect in person often, transferring knowledge, building our culture and learning firsthand in market with our Dealer Partners. We've also been known to seek out the most killer chocolate chip cookies during our travels. At Curbee, everyone's an owner, with equity on the table for all. We also offer unlimited PTO, excellent insurance benefits, and a culture built on fun, innovation, and collaboration.
The Role
We're looking for a hands-on Dealer Success Manager to partner closely with dealership teams and drive performance on the Curbee platform. In this role, you'll work directly in the field to ensure dealers aren't just live-but actively engaged and seeing real results. This isn't a passive account management position; you'll take ownership of adoption, utilization, and overall success.
Your focus is simple: increase usage, strengthen engagement, and deliver measurable impact across your dealer portfolio.
What You'll Do
  • Own Dealer Performance: Manage a portfolio of dealership partners, ensuring Curbee is fully implemented, consistently adopted, and delivering measurable results.
  • Launch Dealers: Lead in-person launches across dealers to ensure teams are trained, aligned, and ready to execute
  • Partner with Leadership: Work directly with Service Managers, BDC Managers, and GMs to align priorities and drive outcomes
  • Drive Adoption: Support dealers post-launch, turning go-live into consistent usage across BDC and service teams
  • Identify Gaps: Evaluate the customer experience, observe workflows, and pinpoint breakdowns impacting performance
  • Manage Performance: Perform MBRs and QBRs, track key metrics like appointments, utilization, and review results on a regular cadence
  • Drive Execution: Deliver clear, actionable recommendations and follow through to ensure adoption
  • Support Growth: Expand mobile service adoption by increasing awareness, improving utilization, and unlocking growth opportunities

What We're Looking For
  • Automotive experience (2+ years): Background in dealership operations, customer success, or dealer-facing roles
  • Understanding of fixed ops: Familiarity with BDC, service workflows, and dealership operations
  • Execution-focused: Ability to identify issues and drive follow-through to resolution
  • Field-ready: Comfortable working onsite with dealership teams
  • Strong communicator: Able to work across frontline staff and leadership effectively
  • High ownership: Takes responsibility for outcomes and steps in where needed
  • Adaptable: Comfortable operating in a fast-moving environment with ambiguity

Your Superpowers
  • Driving engagement and adoption
  • Simplifying complex problems into clear actions
  • Building strong relationships with dealership teams
  • Accountability internally on our team and with our clients
  • Operating with urgency and focusing on results

What You'll Get
  • $90,000 - 115,000 Salary (depending on experience)
  • Performance Bonuses (quarterly and annually)
  • Equity ownership (because we're all in this together)
  • Comprehensive benefits with unlimited PTO
  • Referral incentives for new clients and internal employee hires
  • The chance to make a massive impact on a small, fast-moving team

If you're highly motivated, love tackling big challenges, and want to build a future you can be proud of (while sneaking in a cookie or two), we'd love to chat.
More About Us
Our street credit is backed by a team of experts from industry giants like Tesla, Lyft, Toyota, and Roadster. With our software, solutions and success team, dealers can scale mobile service quickly, delivering a game-changing customer experience while driving revenue growth. Our innovative technology supports AI-powered scheduling & analytics, ensuring dealers efficiently "go mobile."

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