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Remote Customer Success Representative Jobs in Raleigh, NC

Channelscaler

Technical Account Manager

Raleigh, NC · Remote

Partner with the Customer Success Manager on account planning, adoption, customer health, risk ... Represent customer technical needs internally while communicating product capabilities, limitations ...

Channelscaler

Technical Account Manager

Raleigh, NC · Remote

Partner with the Customer Success Manager on account planning, adoption, customer health, risk ... Represent customer technical needs internally while communicating product capabilities, limitations ...

Dot Compliance

Customer Support Team Lead

Raleigh, NC · Remote

Collaborate with Regional Support, Customer Success, Professional Services, and Product to escalate ... Flexible PTO and remote-first work environment * Professional development and leadership training

ForgeFit

Remote Inside Sales Representative

Raleigh, NC · On-site +1

Job Title: Remote Inside Sales Representative Company: ForgeFit Location: Remote (U.S. Based ... Educate potential customers on ForgeFit's product offerings and value * Build and manage a pipeline ...

Dot Compliance

Customer Support Team Lead

Raleigh, NC · On-site +1

Collaborate with Regional Support, Customer Success, Professional Services, and Product to escalate ... Flexible PTO and remote-first work environment * Professional development and leadership training

Jaggaer

Strategic Account Manager (Remote)

Durham, NC · On-site +1

Own a portfolio of 5-8 strategic manufacturing customers, representing some of JAGGAER's largest ... Partner with Value Consulting, Customer Success, Product Management, Solution Engineering, and ...

Jaggaer

Strategic Account Manager (Remote)

Durham, NC · Remote

Own a portfolio of 5-8 strategic manufacturing customers, representing some of JAGGAER's largest ... Partner with Value Consulting, Customer Success, Product Management, Solution Engineering, and ...

Jaggaer

Strategic Account Manager (Remote)

Durham, NC · Remote

Own a portfolio of 5-8 strategic manufacturing customers, representing some of JAGGAER's largest ... Partner with Value Consulting, Customer Success, Product Management, Solution Engineering, and ...

HMG Careers

Sales Representative Remote

Cary, NC · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Sales Representative Remote

Raleigh, NC · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

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All JobsCustomer Success Representative JobsRemote Customer Success Representative JobsRemote Customer Success Representative Jobs in Raleigh, NC

Remote Customer Success Representative information

See Raleigh, NC salary details

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How much do remote customer success representative jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for remote customer success representative in Raleigh, NC is $23.54, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $24.52 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a remote customer success representative?

To thrive as a Remote Customer Success Representative, you need strong communication skills, problem-solving abilities, and experience with customer relationship management (CRM) platforms, often supported by a bachelor's degree or relevant work experience. Familiarity with tools such as Salesforce, Zendesk, and helpdesk software is typically expected in this role. Empathy, patience, and self-motivation are standout soft skills for building rapport with customers and working independently. These skills and qualifications are crucial for ensuring customer satisfaction, retention, and effective support in a remote environment.

What is a remote customer success representative?

A Remote Customer Success Representative is a professional who works from a remote location to help customers get the most value out of a company's products or services. Their main responsibilities include onboarding new clients, answering questions, resolving issues, and proactively ensuring customer satisfaction and retention. They communicate with customers through email, chat, video calls, or phone, acting as a bridge between the customer and the company. By building strong relationships and providing support, they help drive customer loyalty and business growth.

What is the difference between Remote Customer Success Representative vs Remote Account Manager?

AspectRemote Customer Success RepresentativeRemote Account Manager
CredentialsCustomer service experience, basic CRM knowledgeCustomer success or sales experience, CRM proficiency
Work EnvironmentRemote, customer support-focusedRemote, client relationship management
Employer & Industry UsageTech, SaaS, e-commerceTech, SaaS, enterprise solutions
Search & Comparison IntentUnderstanding customer support rolesManaging client accounts and renewals

The main difference is that a Remote Customer Success Representative primarily handles customer support and onboarding, focusing on ensuring customer satisfaction. In contrast, a Remote Account Manager manages ongoing client relationships, focusing on retention and upselling. Both roles are remote and common in SaaS and tech industries, but they serve different stages of the customer lifecycle.

What are popular job titles related to Remote Customer Success Representative jobs in Raleigh, NC? For Remote Customer Success Representative jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Remote Customer Success Representative jobs in Raleigh, NC look for? The top searched job categories for Remote Customer Success Representative jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Remote Customer Success Representative jobs? Cities near Raleigh, NC with the most Remote Customer Success Representative job openings:
Remote Customer Success Representative jobs near you
Infographic showing various Remote Customer Success Representative job openings in Raleigh, NC as of August 2026, with employment types broken down into 72% Full Time, 14% Part Time, and 14% Contract. Highlights an 100% Remote job distribution, with an average salary of $48,963 per year, or $23.5 per hour.

Government Success Manager North America

Go Vocal

Raleigh, NC • On-site, Remote

$95K - $120K/yr

Full-time

Posted 5 days ago

Job description

Do you want to join us on our mission to shape democracies for the digital age? You have come to the right place.
Go Vocal is a gov-tech SaaS scale-up reshaping digital democracy. Our platform has empowered 750,000+ people across 600+ cities in 20+ countries to participate in local decision-making. Our mission is to build stronger democracies by making public decision-making more inclusive, participatory, and responsive. Featured in The New York Times, Forbes, and TIME magazine, we're on track to reach 2.5 million active participants.
Government Success Manager North America at Go Vocal
We are looking for someone with a strong belief in the power of community engagement and the drive to put it into practice with local governments.
What will you do?
  • Manage a book of +45 North American clients - onboarding, increasing adoption, ensuring retention, and upselling, all while building strong client intimacy. You will work closely with a junior Government Success Manager to spot synergies and sharpen our approach to North American clients.
  • Be a thought leader on public participation for civil servants: in person (workshops, training), remotely (video calls), and through content (guides, articles).
  • Work closely with our North American Director and Head of Marketing to shape our GTM strategy and expand our client base by delivering expert input, presenting at webinars, and supporting sales.

What do we expect from you?
  • You have 5+ years of relevant experience demonstrating project and change management skills in a partner- or client-facing role.
  • You have 5+ years of experience working in the public sector; an existing network you can leverage is a plus.
  • You are an exceptional communicator in English, able to lead client group sessions as well as build one-to-one relationships with community engagement professionals and senior managers.
  • You are extremely organized and can create structure and processes in ambiguous situations.
  • You have a results-driven mentality, with a bias for speed and action.

An eagerness to learn, talent, and enthusiasm matter more than ticking every box. If you don't meet all of the listed requirements but are motivated and excited about the role, we want to hear from you!
What can you expect from us?
  • The opportunity to create social impact at scale by helping local governments engage their communities.
  • A key role in our growth from start-up to scale-up, and especially in our North American expansion.
  • A healthy, collaborative work culture with autonomy and ownership.
  • A diverse, international, and mission-driven team that values both purpose and fun.
  • Regular team events, inspiring lunches, quarterly town halls, and annual global retreats.
  • A competitive compensation and benefits package (between 95k and 120k USD OTE incl min 15% variable), including a yearly training budget, a collective bonus plan, unlimited access to mental well-being support (via OpenUp), full remote-work flexibility, and more.

Go Vocal is committed to being a diverse and inclusive workplace. We encourage applicants of different backgrounds, genders, experiences, abilities, and perspectives to apply.

Apply