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Remote Customer Success Representative Jobs in Raleigh, NC

Nexora Talent

Remote- Customer Experience Service

Raleigh, NC · Remote

$15.50 - $21.25/hr

Customer Experience Service (Remote) We are seeking a detail-oriented Customer Experience Service to support clients throughout their journey. In this role, you will assist with coordinating client ...

FMI

Client Success Manager

Raleigh, NC · On-site +1

This position is ideally based in our Raleigh, NC headquarters; however, we will consider remote ... CRM tools * Represent FMI and the Training Institute at conferences, trade shows, and other ...

Jaggaer

Partner Success Director

Durham, NC · On-site +1

Our 1,300+ global employees are obsessed with ensuring customers get full value from our products ... Delivery & Success Framework * Create and maintain delivery assets, methodologies, and best ...

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How much do remote customer success representative jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for remote customer success representative in Raleigh, NC is $23.54, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $24.52 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a remote customer success representative?

To thrive as a Remote Customer Success Representative, you need strong communication skills, problem-solving abilities, and experience with customer relationship management (CRM) platforms, often supported by a bachelor's degree or relevant work experience. Familiarity with tools such as Salesforce, Zendesk, and helpdesk software is typically expected in this role. Empathy, patience, and self-motivation are standout soft skills for building rapport with customers and working independently. These skills and qualifications are crucial for ensuring customer satisfaction, retention, and effective support in a remote environment.

What is a remote customer success representative?

A Remote Customer Success Representative is a professional who works from a remote location to help customers get the most value out of a company's products or services. Their main responsibilities include onboarding new clients, answering questions, resolving issues, and proactively ensuring customer satisfaction and retention. They communicate with customers through email, chat, video calls, or phone, acting as a bridge between the customer and the company. By building strong relationships and providing support, they help drive customer loyalty and business growth.

What is the difference between Remote Customer Success Representative vs Remote Account Manager?

AspectRemote Customer Success RepresentativeRemote Account Manager
CredentialsCustomer service experience, basic CRM knowledgeCustomer success or sales experience, CRM proficiency
Work EnvironmentRemote, customer support-focusedRemote, client relationship management
Employer & Industry UsageTech, SaaS, e-commerceTech, SaaS, enterprise solutions
Search & Comparison IntentUnderstanding customer support rolesManaging client accounts and renewals

The main difference is that a Remote Customer Success Representative primarily handles customer support and onboarding, focusing on ensuring customer satisfaction. In contrast, a Remote Account Manager manages ongoing client relationships, focusing on retention and upselling. Both roles are remote and common in SaaS and tech industries, but they serve different stages of the customer lifecycle.

What are popular job titles related to Remote Customer Success Representative jobs in Raleigh, NC? For Remote Customer Success Representative jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Remote Customer Success Representative jobs in Raleigh, NC look for? The top searched job categories for Remote Customer Success Representative jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Remote Customer Success Representative jobs? Cities near Raleigh, NC with the most Remote Customer Success Representative job openings:
Remote Customer Success Representative jobs near you
Infographic showing various Remote Customer Success Representative job openings in Raleigh, NC as of August 2026, with employment types broken down into 72% Full Time, 14% Part Time, and 14% Contract. Highlights an 100% Remote job distribution, with an average salary of $48,963 per year, or $23.5 per hour.

Senior Customer Success Manager / Architect

Instruqt

Raleigh, NC • On-site, Remote

Full-time

Re-posted 29 days ago

Job description

About Instruqt
At Instruqt, we believe the future of enterprise growth will be built on experience, not explanation.
We power hands-on product experiences for developer-first software companies like Elastic, MongoDB, Datadog, and HashiCorp. Our platform helps marketing, sales, and education teams turn product adoption into revenue acceleration.
We are a fast-growing SaaS company (~$8M ARR in 2025, 122% NRR, 94% logo retention) building the category-defining platform for hands-on product adoption.
Location:
Remote (US, Canada) - East Coast Preferred
We are now hiring a Senior Customer Success Manager / Architect to help drive expansion, retention, and measurable ROI across our strategic customer base.
The Role
This is not a traditional "check-in and QBR" CSM role.
This is a revenue-impacting, expansion-focused, value-driven role responsible for:
  • Protecting and growing $50K-$500K+ ARR accounts
  • Driving measurable adoption across GTM teams (Marketing, Sales, Education)
  • Own the customer journey from Onboarding to Expansion
  • Proving ROI in business terms
  • Turning champions into advocates

You will manage a portfolio of developer-first software companies and serve as a strategic advisor to Marketing, Sales Engineering, and Customer Education leaders.
What You'll Own:
  1. Retention & Health
  • Maintain >95% gross retention across your book
  • Identify churn risk early (budget, adoption gaps, technical blockers)
  • Drive executive alignment and renewal strategy 120+ days in advance

2. Expansion Revenue
  • Drive land → expand motion across GTM departments
  • Identify upsell opportunities tied to:
    • Increased usage
    • New use cases (Marketing → Sales → Education)
    • Strategic initiatives
  • Partner with AEs to close expansion deals ($50K-$500K+ ARR)

3. Adoption & Time-to-Value
  • Own onboarding for strategic accounts
  • Ensure successful adoption and utilization of new product and feature releases.
  • Reduce friction in content creation and scaling

4. ROI & Executive Alignment
  • Quantify value with your customers in terms of:
    • Reduced churn
    • Increased pipeline
    • Higher win rates
    • Faster onboarding
  • Run executive QBRs tied to measurable business impact

5. Advocacy & Champions
  • Develop multi-threaded relationships
  • Cultivate referenceable customers
  • Contribute to case studies and referrals

What "Great" Looks Like:
In your first 12 months, you will:
  • Maintain 95%+ logo retention
  • Contribute meaningfully to 120%+ NRR
  • Drive at least 2-4 expansion motions across your portfolio
  • Elevate conversations from "lab usage" to "revenue impact"
  • Build trusted advisor relationships with Director+ level stakeholders

Who You Are:
Experience
  • 5+ years in Customer Success, Account Management, or Strategic Consulting
  • Experience managing $100K+ ARR SaaS accounts
  • Experience selling or supporting technical products (DevOps, Data, Security, Cloud Infra preferred)
  • Comfortable working with Sales Engineers and technical stakeholders

Skills
  • Strong business acumen, can tie product usage to revenue impact
  • Confident in executive conversations
  • Data-driven and analytical
  • Expansion-oriented mindset
  • Clear, structured communicator

Bonus
  • Experience supporting Marketing or DevRel teams
  • Familiarity with developer tools
  • Background in technical education or enablement
  • Sales or Sales Engineering experience

Why This Role Matters
Instruqt's growth depends on:
  • Expansion inside existing accounts
  • Increased product adoption across GTM teams
  • Clear ROI storytelling
  • Strong champions who bring us into new companies

Customer-centricity is central to our growth strategy. This role is critical to unlocking the next stage of expansion.
Compensation
  • Competitive base salary
  • Performance-based variable tied to retention and expansion
  • Equity participation
  • Remote-first culture
  • High-impact, high-visibility role

If you want to build category-defining customer relationships at a company shaping the future of product adoption, we'd love to talk.

Apply