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Remote Customer Success Representative Jobs in Raleigh, NC

Afni, Inc.

Remote Customer Service Representative

Raleigh, NC · On-site +1

$15.50 - $21.25/hr

We believe in you and invest in your success! From the very beginning, our coaches and trainers ... This position is for wireless customer service, so you will be handling mainly inbound calls from ...

Liveops

Remote Customer Service Representative

Apex, NC · Remote

$20/hr

... success. Liveops is contracting seasonal Product Support Agents to provide remote support for a ... Handle customer calls, assess needs, and solve problems. Requirements * Experience taking inbound ...

Liveops

Remote Customer Service Representative

Durham, NC · Remote

$20/hr

... success. Liveops is contracting seasonal Product Support Agents to provide remote support for a ... Handle customer calls, assess needs, and solve problems. Requirements * Experience taking inbound ...

Liveops

Remote Customer Service Representative

Cary, NC · Remote

$20/hr

... success. Liveops is contracting seasonal Product Support Agents to provide remote support for a ... Handle customer calls, assess needs, and solve problems. Requirements * Experience taking inbound ...

Autodesk

AEC Customer Success Manager, US

Raleigh, NC · On-site +1

Position Overview As a Customer Success Manager within the Autodesk Education Experiences (AEX ... This is a hybrid role with a combination of remote and occasional onsite work. Responsibilities

Steer

Manager of Scaled Customer Success

Raleigh, NC · Remote

Reporting to the Director of Customer Success, you will be the bridge between personalized ... We Offer * 100% remote work environment * Medical, Dental and Vision insurance within 30 days * 100 ...

Afni, Inc.

Remote Customer Service Representative

Raleigh, NC · Remote

$15.50 - $21.25/hr

We believe in you and invest in your success! From the very beginning, our coaches and trainers ... This position is for wireless customer service, so you will be handling mainly inbound calls from ...

HireNetworks

VP of Customer Success

Morrisville, NC · On-site +1

$129.60K - $166K/yr

An onsite or hybrid work schedule is preferred, but remote candidates will be considered. W e're searching for a VP of Customer Success , responsible for delivering exceptional customer experiences ...

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All JobsRemote Customer Success Representative JobsRemote Customer Success Representative Jobs in Raleigh, NC

Remote Customer Success Representative information

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How much do remote customer success representative jobs pay per hour?

As of May 28, 2026, the average hourly pay for remote customer success representative in Raleigh, NC is $23.54, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $24.52 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote Customer Success Representative, and why are they important?

To thrive as a Remote Customer Success Representative, you need strong communication skills, problem-solving abilities, and experience with customer relationship management (CRM) platforms, often supported by a bachelor's degree or relevant work experience. Familiarity with tools such as Salesforce, Zendesk, and helpdesk software is typically expected in this role. Empathy, patience, and self-motivation are standout soft skills for building rapport with customers and working independently. These skills and qualifications are crucial for ensuring customer satisfaction, retention, and effective support in a remote environment.

What is a Remote Customer Success Representative?

A Remote Customer Success Representative is a professional who works from a remote location to help customers get the most value out of a company's products or services. Their main responsibilities include onboarding new clients, answering questions, resolving issues, and proactively ensuring customer satisfaction and retention. They communicate with customers through email, chat, video calls, or phone, acting as a bridge between the customer and the company. By building strong relationships and providing support, they help drive customer loyalty and business growth.

What is the difference between Remote Customer Success Representative vs Remote Account Manager?

AspectRemote Customer Success RepresentativeRemote Account Manager
CredentialsCustomer service experience, basic CRM knowledgeCustomer success or sales experience, CRM proficiency
Work EnvironmentRemote, customer support-focusedRemote, client relationship management
Employer & Industry UsageTech, SaaS, e-commerceTech, SaaS, enterprise solutions
Search & Comparison IntentUnderstanding customer support rolesManaging client accounts and renewals

The main difference is that a Remote Customer Success Representative primarily handles customer support and onboarding, focusing on ensuring customer satisfaction. In contrast, a Remote Account Manager manages ongoing client relationships, focusing on retention and upselling. Both roles are remote and common in SaaS and tech industries, but they serve different stages of the customer lifecycle.

What are popular job titles related to Remote Customer Success Representative jobs in Raleigh, NC? For Remote Customer Success Representative jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Remote Customer Success Representative jobs in Raleigh, NC look for? The top searched job categories for Remote Customer Success Representative jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Remote Customer Success Representative jobs? Cities near Raleigh, NC with the most Remote Customer Success Representative job openings:
Remote Customer Success Representative jobs near you
Infographic showing various Remote Customer Success Representative job openings in Raleigh, NC as of May 2026, with employment types broken down into 78% Full Time, 18% Part Time, and 4% Contract. Highlights an 71% Physical, 2% Hybrid, and 27% Remote job distribution, with an average salary of $48,963 per year, or $23.5 per hour.
Director of Technical Account Management, Customer Success, Cybersecurity / DLP

Director of Technical Account Management, Customer Success, Cybersecurity / DLP

Planet Green Search

Raleigh, NC • On-site, Remote

Other

Medical, PTO

Posted 28 days ago

Job description

Director of Technical Account Management, Customer Success Director of Technical Account Management, Customer Success

Leading DLP AI Cybersecurity Provider | Remote (US) | Full-Time

The Mission

You're the cybersecurity co-pilot every enterprise trusts when their crown-jewel data is on the line. As the leader of Technical Account Management & Customer Success for a pioneering DLP AI platform, you'll turn complex cybersecurity challenges into seamless wins-onboarding global teams, preventing data leaks before they happen, and proving ROI that makes CISOs sleep better at night.

When a Fortune 500 security team panics at 2 a.m. over an exfiltration alert, you're the voice that turns chaos into control. When a "nice-to-have" becomes a "must-have" DLP policy, you're the one translating real-world cyber risk into product reality. Their cybersecurity victories become your adrenaline rush.

What You'll Actually Do (and why it's next-level)
  • Master the DLP AI Engine Speak fluent regex, ML classification, and behavioral analytics. Debug policy false-positives while briefing the CISO in the same breath.
  • Orchestrate Zero-Friction Onboarding at Cyber Speed Build launch sequences-live fire drills, policy simulators, executive playbooks-that get DLP AI live and enforcing in under 30 days.
  • Run Customer Cyber Health Like a SOC Dashboard Instrument real-time signals (policy adoption, leak attempts blocked, user friction spikes) to predict and prevent churn before the customer feels pain.
  • Fuel the DLP AI Roadmap with Frontline Intel Funnel raw cybersecurity feedback-"this endpoint is blind," "we need USB control yesterday"-straight into sprint zero. Watch your insights ship as zero-day DLP defenses.
  • Scale a World-Class Cyber Success Empire Player-coach today, general tomorrow: hire, train, and arm a team that turns every support ticket into a cybersecurity success story.
  • Triage Like a Cyber Incident Commander Partner with Engineering to reproduce, prioritize, and neutralize DLP gaps before they trend on Dark Web forums.
  • Travel Like a Cyber Road Warrior (30%) Boots-on-ground for red-team workshops, CISO dinners, and turning pilot POCs into multi-year, seven-figure DLP AI deployments.
You, in Bullet-Proof Cyber ArmorSuperpowerProof You Have ItCyber Empathy at ScaleYou read the SOC and the boardroom.DLP AI NinjaCan tune a policy in Postman while calming a frantic GC.Relationship FortifierTurn one DLP champion into an internal cybersecurity sales force.Threat Data BloodhoundSpot exfil patterns like Neo sees code.Cyber StorytellerMake "here's your PII leak map" feel like a TED Talk on steroids.Bonus: Cybersecurity Scar TissueYou've lived through a breach postmortem-or stopped one cold.
The Fine Print (but make it epic)
  • 70% Remote, 30% Cyber Field Ops - Quarterly "DLP War Rooms" in Austin + fly-to-customer breach simulations.
  • Arsenal: Our DLP AI platform, Gainsight, Notion, Loom, Linear, and your unbreakable cyber charisma.
Why You'll Never Look Back

This isn't a job. It's command of the post-sale cybersecurity universe at the company redefining DLP with AI.

You'll report to the CRO, shape product with Engineering, and hold equity that moves when data leaks stop.

Plus, the perks? We secure what matters-including you. Benefits built for balance, growth, and peace of mind in a hybrid world (may vary by country):

  • Health Benefits - Full armor for you and your family.
  • Hybrid Work - Flex between home base and cyber HQ.
  • Unlimited PTO - Recharge to stay sharp on the front lines.
  • Company Swag - Rep the shield. Look cyber sharp.
  • Lunch & Happy Hours - Free fuel for late-night DLP policy jams.
  • Snacks & Drinks - Endless caffeine-some say the best coffee in cybersecurity.

Ready to lead the DLP AI revolution and own customer success like a cyber startup founder with Series B firepower? Drop your resume + a 3-bullet "here's how I 10x'd a cybersecurity outcome" story.

Let's make our DLP AI the platform CISOs swear by in Slack

Director of Technical Account Management, Customer Success

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