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Remote Customer Service Jobs in Quebec (NOW HIRING)

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Remote Customer Service information

See Quebec salary details

$8

$17

$32

How much do remote customer service jobs pay per hour?

As of Jun 17, 2026, the average hourly pay for remote customer service in Quebec is $17.22, according to ZipRecruiter salary data. Most workers in this role earn between $13.70 and $18.03 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote Customer Service representative, and why are they important?

To thrive as a Remote Customer Service representative, you need strong communication skills, problem-solving abilities, and typically at least a high school diploma or equivalent. Familiarity with CRM software, help desk platforms, and online communication tools is essential for handling customer inquiries efficiently. Standout professionals demonstrate empathy, patience, and self-motivation to maintain high service standards without direct supervision. These skills and qualities ensure customer satisfaction, effective issue resolution, and seamless remote team collaboration.

What is a remote customer service job?

A remote customer service job involves assisting customers with their inquiries, complaints, or support needs through phone, email, chat, or other online platforms while working from a location outside of a traditional office, usually from home. Remote customer service representatives use digital tools and communication software to resolve issues, provide information, and ensure customer satisfaction. This role requires strong communication skills, problem-solving abilities, and comfort with technology, as all interactions are managed virtually.

What are some common challenges remote customer service representatives face, and how can they overcome them?

Remote customer service representatives often encounter challenges such as managing time effectively, staying motivated without direct supervision, and maintaining clear communication with both customers and team members. Overcoming these challenges involves setting a structured daily routine, utilizing collaboration tools to stay connected with colleagues, and creating a dedicated workspace to minimize distractions. Proactively seeking feedback and participating in regular team meetings can also help remote representatives stay engaged and aligned with company goals.

What is the difference between Remote Customer Service vs Remote Technical Support?

AspectRemote Customer ServiceRemote Technical Support
Required CredentialsHigh school diploma or equivalent; customer service experienceTechnical certifications or knowledge; troubleshooting skills
Work EnvironmentCall centers, online chat, email supportRemote troubleshooting, software, hardware support
Employer & Industry UsageRetail, telecom, service providersIT, software, electronics companies
Common Search & ComparisonCustomer service rolesTechnical support roles

Remote Customer Service focuses on assisting customers with general inquiries, billing, and product information, often requiring strong communication skills. Remote Technical Support involves diagnosing and resolving technical issues, requiring technical knowledge and troubleshooting skills. While both roles are remote and customer-focused, they differ in technical complexity and required credentials.

What are the most commonly searched types of Customer Service jobs in Quebec? The most popular types of Customer Service jobs in Quebec are:
What are popular job titles related to Remote Customer Service jobs in Quebec? For Remote Customer Service jobs in Quebec, the most frequently searched job titles are:
What job categories do people searching Remote Customer Service jobs in Quebec look for? The top searched job categories for Remote Customer Service jobs in Quebec are:
What cities in Quebec are hiring for Remote Customer Service jobs? Cities in Quebec with the most Remote Customer Service job openings:
Infographic showing various Remote Customer Service job openings in Quebec as of June 2026, with employment types broken down into 67% Full Time, and 33% Contract. Highlights an 100% Remote job distribution, with an average salary of $35,811 per year, or $17.2 per hour.

Bilingual Account Consultant, Print Services - EN/FR (Remote)

Staples Canada ULC

Laval, QC โ€ข Remote

Full-time

Medical, Dental

Posted 4 days ago


Job description

Some of what you will do:

The Account Consultant is charged with providing holistic Print sales service to customers. The Account Consultantย will respond to referrals from multiple sales channels and respond to new business opportunities with a sense of urgency and with the goal of maximizing sales opportunities. The Account Consultantย will manage a portfolio of customers that is aligned to an outside sales territory or alternate sales channel. Periodically, the Account Consultantย may transition high value/high potential customers to Account Manager's or Senior Account Manager's in order to drive overall customer productivity. Likewise, the Account Consultantย will help transition moderate spenders from the outside sales channel and assume day-to-day management of those accounts in order to maintain continuity for our customers.

Specifically, You Will:

  • Directly interact with customers to provide suggestions on products and services to turn the customers goals into reality.
  • Advise & promote customers (new/returning) of other offers and new lines of business & business services.
  • Partnering with variety of vendors, customers, and retail stores for updates, follow-ups, and questions regarding projects.
  • Reconnect and follow up with customers to solicit feedback on sales; promote additional products and services that create value.ย 
  • Identify new sales opportunities with clients and work to grow share of wallet with assigned customers.
  • Partners with a Account Specialist, Account Manager, and Senior Account Manager teams (or other functional sellers to maximize sales opportunities.
  • Respond to referrals within a Service Level Agreement goals to maximize sales opportunities for the business.
  • Maximize account retention by providing service support that exceed customer expectations.
  • Expand share of wallet with customers by supporting business strategies that enable print & promo sales.
  • Execute Customer Relationship Management activities in salesforce.com.

Some of what you need:

  • Post Secondary education in related field (Sales, Marketing or Business Administration).
  • Proficiency in French language is required.
  • Inside Sales /Account Management background.
  • Financial acumen to deliver on business goals.
  • 2-5 years sales experience and extensive customer service experience required.
  • 1 + years of print sales experience preferred.

Physical demands/working conditions:

Remote

Some of what you will get:

  • Base salary plus commissionย 
  • Associate discount
  • Health and Dental benefits
  • RRSP/DPSP
  • Performance bonuses
  • Learning & Development programs
  • And more...
We value transparency in our hiring processes. Please note, artificial intelligence may be used in certain stages to screen, assess, or select applicants, however, a human reviewer makes all final decisions. This posting is for an existing vacancy.
About the Team
At Staples Canada we are dynamic, inspiring partners to our customers and the communities in which we live. As The Working and Learning Company, we inspire people to work smarter, learn more and grow every day. We're looking for curious, approachable, and passionate individuals who love finding solutions. If that's you, let's work, learn, and grow together.

We are building an inclusive and diverse team
Staples Canada is continuously working towards creating an inclusive and diverse work environment. We welcome, value and thrive on perspectives and contributions from backgrounds that vary by race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion or physical ability. If you have a disability or special need that requires accommodation, please let us know.