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Remote Chat Agent Jobs in Quebec (NOW HIRING)

National Bank

As a Customer Service Agent for our call centres, you'll support clients with their banking needs ... You'll be supported by a remote trainer who will help you learn about your role, our products, and ...

National Bank

As a Customer Service Agent for our call centres, you'll support clients with their banking needs ... You'll be supported by a remote trainer who will help you learn about your role, our products, and ...

National Bank

Customer Service Agent

Montreal, QC · On-site +1

As a Customer Service Agent for our call centres, you'll support clients with their banking needs ... You'll be supported by a remote trainer who will help you learn about your role, our products, and ...

EXFO inc

Customer Service Representative

Quebec, QC · On-site +1

Sommaire du rôle Basé à Québec, et faisant partie de notre équipe Expérience Client pour les solutions RFTM (Remote Fiber Test Monitoring), votre principale responsabilité est de saisir et de ...

Exfo

Customer Service Representative

Quebec, QC · On-site +1

Sommaire du role Base a Quebec, et faisant partie de notre equipe Experience Client pour les solutions RFTM (Remote Fiber Test Monitoring), votre principale responsabilite est de saisir et de gerer ...

EXFO inc

Customer Service Representative

Quebec, QC · On-site +1

Sommaire du rôle Basé à Québec, et faisant partie de notre équipe Expérience Client pour les solutions RFTM (Remote Fiber Test Monitoring), votre principale responsabilité est de saisir et de ...

All JobsChat Agent JobsRemote Chat Agent JobsRemote Chat Agent Jobs in Quebec

Remote Chat Agent information

How do I become an online chat agent?

To become a remote chat agent, you typically need good communication skills, basic computer literacy, and sometimes prior customer service experience. Many companies require applicants to pass a skills assessment and may prefer familiarity with chat platforms or CRM tools. Job opportunities are often posted on online job boards, and some roles may require flexible scheduling or specific certifications.

How much do online chat agents make?

Online chat agents typically earn between $10 and $20 per hour, with some earning higher based on experience, skills, and the company. Salaries can vary depending on the industry, location, and whether the role is freelance or full-time, and many roles require good communication skills and familiarity with chat platforms.

Are remote chat jobs legit?

Remote chat agent jobs are legitimate positions where employees provide customer support via online chat platforms. However, job seekers should verify the employer's credibility, avoid jobs that require upfront payments, and be cautious of scams promising high pay for minimal work.

How can I make 2000 a week working from home?

A remote chat agent can potentially earn $2000 a week by working multiple shifts, handling high-volume customer interactions, and developing specialized skills such as technical support or sales. Earning this level of income often requires consistent effort, experience, and possibly working for multiple companies or platforms that offer competitive pay rates. Building a strong reputation and efficiency with chat tools can also increase earning potential.

What are the key skills and qualifications needed to thrive as a Remote Chat Agent, and why are they important?

To thrive as a Remote Chat Agent, you need excellent written communication, strong typing skills, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, chat platforms, and ticketing software is typically required. Outstanding problem-solving abilities, patience, and attention to detail help agents deliver a positive customer experience. These skills are crucial for efficiently resolving customer inquiries and maintaining high satisfaction in a remote, fast-paced environment.

What Does a Remote Chat Agent Do?

A remote chat agent answers customer questions through an online chat platform. Your primary responsibilities are to assist customers and troubleshoot issues. You address minor problems and escalate complicated situations to the proper resources. You connect with clients quickly and provide live help. Your duties include using the chat platform, diagnosing the client's problem, communicating until full satisfaction, and assisting with resolutions. A remote chat agent can work in a call center, office environment, or from home.

What are remote chat agents?

Remote chat agents are customer service professionals who assist customers via online chat platforms, rather than over the phone or in person. They work from a remote location, such as their home, using computers and internet connections to communicate with clients or customers. Their main responsibilities include answering questions, resolving issues, providing product or service information, and ensuring customer satisfaction. Remote chat agents often work for various industries, including retail, technology, and financial services, offering support through live chat, messaging apps, or social media.

What are some common challenges faced by Remote Chat Agents, and how can they be managed effectively?

Remote Chat Agents often encounter challenges such as handling multiple conversations simultaneously, maintaining a consistent and friendly tone, and resolving customer issues efficiently without face-to-face interaction. Effective time management, clear written communication skills, and familiarity with the company’s resources and support tools are essential for success. Many organizations provide training, knowledge bases, and regular team check-ins to help agents stay informed and supported while working remotely.
More about Remote Chat Agent jobs
What are popular job titles related to Remote Chat Agent jobs in Quebec? For Remote Chat Agent jobs in Quebec, the most frequently searched job titles are:
What job categories do people searching Remote Chat Agent jobs in Quebec look for? The top searched job categories for Remote Chat Agent jobs in Quebec are:
What cities in Quebec are hiring for Remote Chat Agent jobs? Cities in Quebec with the most Remote Chat Agent job openings:
Remote Chat Agent jobs near you
Infographic showing various Remote Chat Agent job openings in Quebec as of July 2026, with employment types broken down into 86% Full Time, and 14% Contract. Highlights an 100% Remote job distribution.
Universal Fraud Agent, Overnight, Remote - Bilingual

Universal Fraud Agent, Overnight, Remote - Bilingual

CIBC

Montreal, QC • On-site, Remote

Full-time

Retirement

Re-posted 2 days ago

Job description

We're building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what's right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What you'll be doing

As a member of the Fraud Contact Centre team, a Fraud Agent will be responsible for ensuring the delivery of service to both external and internal customers consistent with CIBC's vision of winning customer loyalty through service excellence. You will identify, analyze and conduct investigations of client transactions through credit cards and debit cards. You will use other banking channels to determine possible fraud or unusual activity while mitigating fraud losses to CIBC clients. You'll use extensive analytical ability, resolve all complex or difficult problems relating to Fraud Applications, Account Takeovers, Convenience Cheques, and Payments referred by other areas of CIBC or other external sources as well as from our monitoring systems.

Please note that the start date is August 17th, 2026 and it is a full time Overnight permanent position. A quick note on your availability -our Contact Centre is open Monday to Sunday, midnight to 8:00 am. We'd like for you to be flexible between these hours.

At CIBC we enable the work environment most optimal for you to thrive in your role. You can effectively perform all work activities remotely, and will only be required to be on-site on an occasional basis.

We have embarked on an Agent@Home remote work program. All employees are required to meet the Agent@Home program requirements and be able to attend your primary work location within two hours' notice for any business-related purposes.

Agent@Home Program Requirements:

  • Ability to work independently as an Agent@Home with a secure workspace, in a room or office with a door that closes it off from noises and distractions.

  • Wired Internet connection, capable of continuously supporting excellent call quality and high-speed response rate(Internet connection can be connected to modem through hard cable (not wireless) with a minimum download speed of 15mbpsand upload speed of 10mbps)

  • Satellite internet providers are prohibited and cannot be used due to the impact on call quality and the stability of service

How you'll succeed

  • Investigation- Identify suspected fraudulent activities using knowledge of risk management principles, policies and procedures to mitigate fraud and minimize losses to CIBC & in an efficient and timely manner to meet productivity goals.

  • Analysis - Use sound decision making skills to react quickly to incoming calls/referrals and make sound decisions in situations where limited information/ambiguity exists including reviewing customer's profiles, transactions and banking history to minimize exposure to loss, and protect CIBC and our clients privacy

  • Collaboration - Identify, refer and escalate different types of fraud to relevant areas within the Identity Theft Response Fraud Contact Center to, Fraud Strategy, Corporate Security, Loss Management, Client Care, Ombudsman Office, VISA, and Intria) to be effectively investigated and resolved.

Who you are

  • You can demonstrate experience in COINS/ECIF, PRM, TSYS and CRS is an asset.

  • You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it's the right thing to do.

  • You understand that success is in the details. You notice things that others don't. Your critical thinking skills help to inform your decision making

  • You act like an owner. You thrive when you're empowered to take the lead, go above and beyond and deliver results

  • Values matter to you. You bring your real self to work and you live our values - trust, teamwork and accountability

  • You're fluent in French and English to serve our clients in the community.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

  • We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

  • Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

  • We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

  • CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com

  • CIBC is committed to clarity in our hiring process. All roles posted are opportunities we're actively recruiting for, unless stated otherwise.

  • You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

  • We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).

  • We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Mont-1155 Rene Levesque,18th

Employment Type

Regular

Weekly Hours

37.5

Skills

Call Center, Communication, Customer Experience (CX), Teamwork

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