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Remote Virtual Receptionist Jobs in Quebec (NOW HIRING)

Exfo

Customer Service Representative

Quebec, QC · On-site +1

Sommaire du role Base a Quebec, et faisant partie de notre equipe Experience Client pour les solutions RFTM (Remote Fiber Test Monitoring), votre principale responsabilite est de saisir et de gerer ...

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Remote Virtual Receptionist information

How can I make $2000 a week working from home?

A remote virtual receptionist can increase earnings by working multiple shifts, gaining specialized skills, or handling high-volume client accounts. Earning $2000 weekly typically requires consistent full-time hours, excellent communication skills, and experience with scheduling or customer management tools.

How to make 1000 a week remotely?

A remote virtual receptionist can earn $1,000 a week by working multiple clients or shifts, often requiring strong communication skills and familiarity with phone systems or scheduling software. Increasing income may involve gaining experience, offering specialized services, or working longer hours, but consistent high earnings depend on client demand and hourly rates typically ranging from $10 to $25 per hour. Building a reputation and expanding your client base can help reach higher weekly earnings.

What is a remote virtual receptionist?

A remote virtual receptionist is a professional who manages calls, schedules appointments, and performs administrative tasks for businesses from a remote location, rather than working on-site. They typically handle tasks such as answering phones, taking messages, forwarding calls, and providing customer service. This role enables businesses to have reliable front desk support without the need for a physical receptionist in the office. Virtual receptionists often use specialized software and communication tools to perform their duties efficiently. They are commonly hired by small businesses, medical practices, law firms, and other organizations seeking flexible and cost-effective administrative support.

What are some common challenges faced by remote virtual receptionists and how can they be addressed?

Remote virtual receptionists often face challenges such as managing multiple clients' expectations, handling high call volumes, and maintaining clear communication without in-person cues. Staying organized with digital tools, following detailed scripts or guidelines, and regularly coordinating with client teams can help overcome these obstacles. Additionally, establishing a quiet and professional home workspace and participating in ongoing training ensures consistent, high-quality service.

What are the key skills and qualifications needed to thrive as a Remote Virtual Receptionist, and why are they important?

To thrive as a Remote Virtual Receptionist, you need excellent communication skills, attention to detail, and experience with administrative tasks, often supported by a high school diploma or equivalent. Familiarity with phone systems, scheduling software, and CRM tools is typically required. Outstanding organizational skills, professionalism, and the ability to multitask set top performers apart in this role. These skills ensure efficient client interactions, accurate information handling, and smooth daily operations in a remote environment.

What is the difference between Remote Virtual Receptionist vs Remote Customer Service Representative?

AspectRemote Virtual ReceptionistRemote Customer Service Representative
CredentialsBasic computer skills, communication skillsCustomer service training, communication skills
Work EnvironmentHome office, client officesHome office, call centers
Industry UsageAdministrative support, front desk dutiesCustomer support, sales, technical support
Common Search IntentScheduling, answering calls, front desk tasksHandling customer inquiries, troubleshooting

The Remote Virtual Receptionist primarily handles front desk tasks like answering calls and scheduling, while the Remote Customer Service Representative focuses on assisting customers with inquiries and support. Both roles require strong communication skills and can be performed remotely, but they serve different functions within a business.

Is AI replacing receptionists?

AI technology is increasingly used to automate certain receptionist tasks such as scheduling, answering common inquiries, and managing appointments. However, virtual receptionists still require human oversight for complex interactions, personalized service, and handling sensitive situations, making AI a complement rather than a complete replacement in many roles.

How to become a virtual receptionist?

To become a virtual receptionist, you typically need strong communication and organizational skills, proficiency with office software and communication tools, and a high school diploma or equivalent. Some employers may prefer prior customer service experience or familiarity with scheduling and phone systems. Training is often provided, and the role usually involves working remotely with flexible hours.
What are popular job titles related to Remote Virtual Receptionist jobs in Quebec? For Remote Virtual Receptionist jobs in Quebec, the most frequently searched job titles are:
What job categories do people searching Remote Virtual Receptionist jobs in Quebec look for? The top searched job categories for Remote Virtual Receptionist jobs in Quebec are:
Remote Virtual Receptionist jobs near you
Infographic showing various Remote Virtual Receptionist job openings in Quebec as of June 2026, with employment types broken down into 89% Full Time, 8% Part Time, and 3% Contract. Highlights an 46% Physical, 3% Hybrid, and 51% Remote job distribution.
Customer Service Representative

Customer Service Representative

Exfo

Quebec, QC • On-site, Remote

Full-time

Posted 21 days ago

Job description

Job Description:

Titre du poste : Representant(e) Service a la clientele

Lieu : Quebec, QC (mode hybride)

Type de poste : Permanent, temps plein

A propos d'EXFO

EXFO est un leader mondial en solutions de test, de surveillance et d'analyse pour les reseaux de telecommunications. Notre succes repose sur l'innovation, la collaboration et le talent de nos equipes a travers le monde.

Sommaire du role

Base a Quebec, et faisant partie de notre equipe Experience Client pour les solutions RFTM (Remote Fiber Test Monitoring), votre principale responsabilite est de saisir et de gerer les commandes des clients tout en fournissant un service exceptionnel a nos clients bases a l'international.

Responsabilites principales

  • Suivre les commandes de projets en cours (expeditions, livraisons internationales et jalons de facturation).
  • Coordonner les activites avec les departements Finance, Planification, Transport et Douanes, Reussite Client et Ventes.
  • Repondre rapidement et professionnellement aux demandes des clients.
  • Traiter, documenter et assurer le suivi des plaintes clients.
  • Maintenir et ameliorer les procedures du departement.
  • Tenir des dossiers precis et a jour.
  • Communiquer efficacement avec les clients internes et externes.
  • Contribuer a l'amelioration continue du service a la clientele.
  • Assurer un soutien essentiel pendant les vacances et les fins de trimestre.

Profil recherche

  • Minimum de trois (3) ans d'experience en service a la clientele ou dans un role similaire
  • Capacite a travailler de facon autonome et en equipe
  • Experience dans un environnement dynamique et en evolution rapide
  • Connaissance des principes de base du commerce international
  • Comprehension du marche mondial
  • Excellentes aptitudes en resolution de problemes et en analyse
  • Capacite a gerer plusieurs priorites et a respecter les echeances
  • Solides competences en organisation et en gestion des priorites
  • Maitrise de Microsoft Office (Word, Excel et Outlook)
  • Connaissance de SAP
  • Excellentes habiletes en communication et en relations interpersonnelles
  • Orientation client et souci de la qualite
  • Professionnalisme, rigueur et sens des responsabilites
  • Attitude positive, adaptabilite et esprit d'equipe
  • Capacite a travailler efficacement avec des personnes de cultures et d'horizons divers

Langues

  • Francais : avance
  • Anglais : avance (contexte international)

Pourquoi joindre EXFO ?

  • Entreprise technologique innovante et en croissance
  • Environnement collaboratif et stimulant
  • Projets a impact reel sur les decisions d'affaires
  • Flexibilite de travail (mode hybride)
  • Gamme complete d'avantages sociaux

--------------------------------------------------------------------------------------------------------------------------------

Job Title: Customer Service Representative

Location: Quebec City, QC (Hybrid)

Position Type: Permanent, Full-Time

About EXFO

EXFO is a global leader in test, monitoring, and analytics solutions for telecommunications networks. Our success is built on innovation, collaboration, and the talent of our teams around the world.

Position Summary

Based in Quebec City and as part of our Customer Experience team for RFTM (Remote Fiber Test Monitoring) solutions, your primary responsibility is to enter and manage customer orders while providing exceptional service to international customers.

Key Responsibilities

  • Monitor ongoing project orders, including shipments, international deliveries, and billing milestones.
  • Coordinate activities with Finance, Planning, Transportation & Customs, Customer Success, and Sales teams.
  • Respond promptly and professionally to customer inquiries.
  • Process, document, and follow up on customer complaints.
  • Maintain and improve departmental procedures.
  • Maintain accurate and up-to-date records.
  • Communicate effectively with internal and external customers.
  • Contribute to the continuous improvement of customer service quality.
  • Provide essential support during vacation periods and quarter-end activities.

Desired Profile

  • Minimum of three (3) years of experience in customer service or a similar role
  • Ability to work independently and collaboratively in a team environment
  • Experience in a fast-paced and evolving environment
  • Knowledge of basic international trade principles
  • Understanding of global markets
  • Strong problem-solving and analytical skills
  • Ability to manage multiple priorities and meet deadlines
  • Strong organizational and time management skills
  • Proficiency with Microsoft Office (Word, Excel, and Outlook)
  • Knowledge of SAP
  • Excellent communication and interpersonal skills
  • Customer-focused with a commitment to quality
  • Professionalism, accountability, and attention to detail
  • Positive attitude, adaptability, and team-oriented mindset
  • Ability to work effectively with people from diverse cultural backgrounds

Languages

  • French: Advanced
  • English: Advanced (international environment)

Why Join EXFO?

  • Innovative and growing technology company
  • Collaborative and stimulating environment
  • Projects with a real impact on business decisions
  • Flexible work arrangement (hybrid)
  • Comprehensive benefits package

EXFO is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

EXFO logo

About EXFO

Sourced by ZipRecruiter

Industry

Telecommunications

Company size

1,001 - 5,000 Employees

Headquarters location

Québec, QC, CA

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