Comfortable working independently in a remote environment * Proficiency with Microsoft Office (Outlook, Excel, Word) What Sets You Apart * You take ownership-you don't drop the ball * You communicate ...
Comfortable working independently in a remote environment * Proficiency with Microsoft Office (Outlook, Excel, Word) What Sets You Apart * You take ownership-you don't drop the ball * You communicate ...
Représentant.e service à la clientèle Temps plein - Customer Service Representative Full time
Montreal, QC · On-site +1
Remote work possible up to 9 days out of 10, with equipment provided to work from home. The schedule consists of 4 daytime shifts per week, from Monday to Friday. Competitive compensation : Defined ...
Représentant.e service à la clientèle Temps plein - Customer Service Representative Full time
Montreal, QC · On-site +1
Remote work possible up to 9 days out of 10, with equipment provided to work from home. The schedule consists of 4 daytime shifts per week, from Monday to Friday. Competitive compensation : Defined ...
Représentant(e) du service clientèle (Saisonnier - Temps partiel)/Customer Care Representative (Seas
Montreal, QC · Remote
Remote Browns is looking for a highly motivated Seasonal Part-Time Customer Care Representative to join our team from October through January . We are looking for someone who is not afraid of ...
New
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Représentant(e) du service clientèle (Saisonnier - Temps partiel)/Customer Care Representative (Seas
Montreal, QC · Remote
Remote Browns is looking for a highly motivated Seasonal Part-Time Customer Care Representative to join our team from October through January . We are looking for someone who is not afraid of ...
New
Remote Virtual Receptionist information
What is a remote virtual receptionist?
A remote virtual receptionist is a professional who manages calls, schedules appointments, and performs administrative tasks for businesses from a remote location, rather than working on-site. They typically handle tasks such as answering phones, taking messages, forwarding calls, and providing customer service. This role enables businesses to have reliable front desk support without the need for a physical receptionist in the office. Virtual receptionists often use specialized software and communication tools to perform their duties efficiently. They are commonly hired by small businesses, medical practices, law firms, and other organizations seeking flexible and cost-effective administrative support.
What are some common challenges faced by remote virtual receptionists and how can they be addressed?
Remote virtual receptionists often face challenges such as managing multiple clients' expectations, handling high call volumes, and maintaining clear communication without in-person cues. Staying organized with digital tools, following detailed scripts or guidelines, and regularly coordinating with client teams can help overcome these obstacles. Additionally, establishing a quiet and professional home workspace and participating in ongoing training ensures consistent, high-quality service.
What are the key skills and qualifications needed to thrive as a remote virtual receptionist?
To thrive as a Remote Virtual Receptionist, you need excellent communication skills, attention to detail, and experience with administrative tasks, often supported by a high school diploma or equivalent. Familiarity with phone systems, scheduling software, and CRM tools is typically required. Outstanding organizational skills, professionalism, and the ability to multitask set top performers apart in this role. These skills ensure efficient client interactions, accurate information handling, and smooth daily operations in a remote environment.
What is the difference between Remote Virtual Receptionist vs Remote Customer Service Representative?
| Aspect | Remote Virtual Receptionist | Remote Customer Service Representative |
|---|---|---|
| Credentials | Basic computer skills, communication skills | Customer service training, communication skills |
| Work Environment | Home office, client offices | Home office, call centers |
| Industry Usage | Administrative support, front desk duties | Customer support, sales, technical support |
| Common Search Intent | Scheduling, answering calls, front desk tasks | Handling customer inquiries, troubleshooting |
The Remote Virtual Receptionist primarily handles front desk tasks like answering calls and scheduling, while the Remote Customer Service Representative focuses on assisting customers with inquiries and support. Both roles require strong communication skills and can be performed remotely, but they serve different functions within a business.
What are popular job titles related to Remote Virtual Receptionist jobs in Quebec? For Remote Virtual Receptionist jobs in Quebec, the most frequently searched job titles are:
What job categories do people searching Remote Virtual Receptionist jobs in Quebec look for? The top searched job categories for Remote Virtual Receptionist jobs in Quebec are:
Full-time
Re-posted 29 days ago
Job description
Waste Logic Inc.
At Waste Logic, we're not just managing waste-we're helping businesses across Canada transform how they approach sustainability. With 30+ years of experience and a network of 150+ service partners, we deliver data-driven solutions that drive real environmental impact.
We're growing-and we're looking for a bilingual, solutions-oriented Customer Experience Representativewho thrives in a fast-paced environment and takes pride in delivering exceptional service.
As a Customer Experience Representative, you'll be the critical link between our clients, vendors, and internal teams. You'll own customer interactions from start to finish-ensuring issues are resolved efficiently and clients feel supported every step of the way.
This is an ideal role for someone who is resourceful, organized, and customer-obsessed, and who enjoys solving problems in a dynamic, service-driven environment.
What You'll Do
- Serve as the primary point of contactfor client inquiries via phone, email, and ticketing systems
- Diagnose and resolve service issues, coordinating with vendors when required
- Manage and prioritize multiple service requests in a high-volume environment
- Investigate and resolve service complaintswith urgency and professionalism
- Maintain accurate records of client interactions, service schedules, and equipment details
- Proactively follow up on open tickets and outstanding service requests
- Collaborate cross-functionally to ensure seamless service delivery
What You Bring (Must-Haves)
- Fluent in both French and English (spoken and written)
- Minimum 2 years of customer service or dispatch experience
- Proven ability to manage competing priorities and stay organized under pressure
- Strong problem-solving and critical thinking skills
- High attention to detail and commitment to accuracy and follow-through
- Comfortable working independently in a remote environment
- Proficiency with Microsoft Office (Outlook, Excel, Word)
What Sets You Apart
- You take ownership-you don't drop the ball
- You communicate clearly and confidently with diverse stakeholders
- You stay calm and solutions-focused under pressure
- You care about delivering an exceptional customer experience, every time
Work Environment
- 100% remote (Quebec-based candidates only)
- Monday-Friday, 40 hours/week
- Rotating weekend shiftsrequired
- Dedicated home office/workspace required
Ready to Apply?
If you're bilingual, detail-oriented, and passionate about delivering outstanding service while contributing to a more sustainable future-we'd love to hear from you.