Administrative skills * 3 to 5 years of experience in customer management; experience in a ... A flexible work program tailored to your needs (flexible hours, compressed workweek, remote work ...
Administrative skills * 3 to 5 years of experience in customer management; experience in a ... A flexible work program tailored to your needs (flexible hours, compressed workweek, remote work ...
Administrative skills * 3 to 5 years of experience in customer management; experience in a ... A flexible work program tailored to your needs (flexible hours, compressed workweek, remote work ...
Administrative skills * 3 to 5 years of experience in customer management; experience in a ... A flexible work program tailored to your needs (flexible hours, compressed workweek, remote work ...
Administrative skills 3 to 5 years of experience in customer management; experience in a ... A flexible work program tailored to your needs (flexible hours, compressed workweek, remote work ...
Administrative skills 3 to 5 years of experience in customer management; experience in a ... A flexible work program tailored to your needs (flexible hours, compressed workweek, remote work ...
The role is also involved in 1:1 customer engagements and community events, supporting Customer Experience Managers (CXMs) and Customer Success Managers (CSMs) in TAP and execution, while influencing ...
The role is also involved in 1:1 customer engagements and community events, supporting Customer Experience Managers (CXMs) and Customer Success Managers (CSMs) in TAP and execution, while influencing ...
Supervisor, Customer Advisory Service
Montreal, QC · On-site +1
Every day, we're proud to help our customers keep an eye on what truly matters to them by ... Experience managing remote or offshore teams (asset) * Experience in loyalty, retention, or ...
Quick apply
Supervisor, Customer Advisory Service
Montreal, QC · On-site +1
Every day, we're proud to help our customers keep an eye on what truly matters to them by ... Experience managing remote or offshore teams (asset) * Experience in loyalty, retention, or ...
Customer-centric mindset with the capability of translating that into the product development ... Experience managing and maintaining the product development lifecycle in platforms such as Jira or ...
Quick apply
Customer-centric mindset with the capability of translating that into the product development ... Experience managing and maintaining the product development lifecycle in platforms such as Jira or ...
Customer-centric mindset with the capability of translating that into the product development ... Experience managing and maintaining the product development lifecycle in platforms such as Jira or ...
Quick apply
Customer-centric mindset with the capability of translating that into the product development ... Experience managing and maintaining the product development lifecycle in platforms such as Jira or ...
Customer-centric mindset with the capability of translating that into the product development ... Experience managing and maintaining the product development lifecycle in platforms such as Jira or ...
Quick apply
Customer-centric mindset with the capability of translating that into the product development ... Experience managing and maintaining the product development lifecycle in platforms such as Jira or ...
Customer Service Representative
Quebec, QC · On-site +1
Position Summary Based in Quebec City and as part of our Customer Experience team for RFTM (Remote Fiber Test Monitoring) solutions, your primary responsibility is to enter and manage customer orders ...
Customer Service Representative
Quebec, QC · On-site +1
Position Summary Based in Quebec City and as part of our Customer Experience team for RFTM (Remote Fiber Test Monitoring) solutions, your primary responsibility is to enter and manage customer orders ...
Customer Service Representative
Quebec, QC · On-site +1
Position Summary Based in Quebec City and as part of our Customer Experience team for RFTM (Remote Fiber Test Monitoring) solutions, your primary responsibility is to enter and manage customer orders ...
Customer Service Representative
Quebec, QC · On-site +1
Position Summary Based in Quebec City and as part of our Customer Experience team for RFTM (Remote Fiber Test Monitoring) solutions, your primary responsibility is to enter and manage customer orders ...
Customer Service Representative
Quebec, QC · On-site +1
Position Summary Based in Quebec City and as part of our Customer Experience team for RFTM (Remote Fiber Test Monitoring) solutions, your primary responsibility is to enter and manage customer orders ...
Customer Service Representative
Quebec, QC · On-site +1
Position Summary Based in Quebec City and as part of our Customer Experience team for RFTM (Remote Fiber Test Monitoring) solutions, your primary responsibility is to enter and manage customer orders ...
Customer Service Representative
Quebec, QC · On-site +1
Position Summary Based in Quebec City and as part of our Customer Experience team for RFTM (Remote Fiber Test Monitoring) solutions, your primary responsibility is to enter and manage customer orders ...
Customer Service Representative
Quebec, QC · On-site +1
Position Summary Based in Quebec City and as part of our Customer Experience team for RFTM (Remote Fiber Test Monitoring) solutions, your primary responsibility is to enter and manage customer orders ...
Customer Success Manager
Brossard, QC · On-site +1
Experience in B2B SaaS or technology environments * Proven track record of managing customer ... Hybrid work model with flexible remote culture * Health & insurance benefits * Health, Fitness ...
Customer Success Manager
Brossard, QC · On-site +1
Experience in B2B SaaS or technology environments * Proven track record of managing customer ... Hybrid work model with flexible remote culture * Health & insurance benefits * Health, Fitness ...
Following Management Disciplines as outline to support our Customer Experience Model (CEM): a ... a remote location (as required). 2. Actively promote the delivery and achievement of industry ...
Following Management Disciplines as outline to support our Customer Experience Model (CEM): a ... a remote location (as required). 2. Actively promote the delivery and achievement of industry ...
This is a remote position, with a company based in Vancouver. Our client is a rapidly growing ... You Have: * 2+ years of Customer Success Management, Consulting or Project delivery for a global B2 ...
Quick apply
This is a remote position, with a company based in Vancouver. Our client is a rapidly growing ... You Have: * 2+ years of Customer Success Management, Consulting or Project delivery for a global B2 ...
Customer Success Manager - Renewals
Quebec, QC · Remote
CA$81K - CA$122K/yr
Your work will be remote, with some travel to customers sites. Your Responsibilities: * Support ... Experience working with CRM tools (Salesforce, Gainsight) * Ability to manage multiple workflows ...
Customer Success Manager - Renewals
Quebec, QC · Remote
CA$81K - CA$122K/yr
Your work will be remote, with some travel to customers sites. Your Responsibilities: * Support ... Experience working with CRM tools (Salesforce, Gainsight) * Ability to manage multiple workflows ...
Customer Success Manager - Renewals
Montreal, QC · Remote
CA$81K - CA$122K/yr
Your work will be remote, with some travel to customers sites. Your Responsibilities: * Support ... Experience working with CRM tools (Salesforce, Gainsight) * Ability to manage multiple workflows ...
Customer Success Manager - Renewals
Montreal, QC · Remote
CA$81K - CA$122K/yr
Your work will be remote, with some travel to customers sites. Your Responsibilities: * Support ... Experience working with CRM tools (Salesforce, Gainsight) * Ability to manage multiple workflows ...
This is a remote position, with a company based in Vancouver. Our client is a rapidly growing ... You Have: * 2+ years of Customer Success Management, Consulting or Project delivery for a global B2 ...
Quick apply
This is a remote position, with a company based in Vancouver. Our client is a rapidly growing ... You Have: * 2+ years of Customer Success Management, Consulting or Project delivery for a global B2 ...
... to remote candidates based in Canada. Responsibilities * Become a domain expert on customer ... Management, Marketing and Engineering * Advance the discipline of user research within Autodesk ...
... to remote candidates based in Canada. Responsibilities * Become a domain expert on customer ... Management, Marketing and Engineering * Advance the discipline of user research within Autodesk ...
You'll collaborate with Product Managers, developers, and sales teams to create functional ... A bit about us We're a people-focused, customer-first, purpose-driven team who works together every ...
You'll collaborate with Product Managers, developers, and sales teams to create functional ... A bit about us We're a people-focused, customer-first, purpose-driven team who works together every ...
Remote Customer Experience Manager information
How does a Remote Customer Experience Manager typically collaborate with cross-functional teams to enhance customer satisfaction?
As a Remote Customer Experience Manager, you'll regularly coordinate with teams such as product development, marketing, and support to identify customer pain points and implement solutions. Collaboration often happens via virtual meetings, shared project management tools, and data analytics platforms. You'll translate customer feedback into actionable insights, advocate for customer-centric changes, and ensure that all departments align on delivering a seamless experience. Effective communication and proactive relationship-building with remote colleagues are essential to drive initiatives and foster a customer-first culture.
What does a Remote Customer Experience Manager do?
A Remote Customer Experience Manager is responsible for overseeing and improving the interactions that customers have with a company, but does so while working from a remote location. Their duties typically include analyzing customer feedback, resolving escalated issues, developing strategies to enhance customer satisfaction, and leading remote customer service teams. They use digital tools to monitor customer journeys and ensure consistent, high-quality service across all channels. The ultimate goal is to foster customer loyalty and drive positive business outcomes by ensuring a seamless and satisfying experience.
What is the difference between Remote Customer Experience Manager vs Remote Customer Support Specialist?
| Aspect | Remote Customer Experience Manager | Remote Customer Support Specialist |
|---|---|---|
| Credentials | Experience in customer service, leadership skills, possibly a degree in business or related field | Customer service training, basic technical knowledge, high school diploma or equivalent |
| Work Environment | Oversees customer experience strategies, collaborates with teams, manages customer feedback | Handles customer inquiries, resolves issues, provides support via chat, email, or phone |
| Employer & Industry Usage | Used across retail, tech, finance, and service industries for improving customer satisfaction | Common in call centers, tech support, e-commerce, and service sectors |
The Remote Customer Experience Manager focuses on overseeing and improving the overall customer journey, requiring leadership and strategic skills. In contrast, the Remote Customer Support Specialist handles direct customer interactions, providing support and resolving issues. Both roles are vital for customer satisfaction but differ in scope and responsibilities.
What are the key skills and qualifications needed to thrive as a Remote Customer Experience Manager, and why are they important?
To thrive as a Remote Customer Experience Manager, you need expertise in customer service strategy, data analysis, and leadership, often supported by a bachelor's degree and relevant experience in customer-facing roles. Familiarity with CRM platforms like Salesforce or Zendesk, as well as proficiency in communication and project management tools, is typically required. Exceptional communication, problem-solving, and empathy help you lead teams and resolve complex customer issues remotely. These skills and qualities are essential to deliver seamless customer experiences, drive team performance, and ensure customer satisfaction in a virtual environment.
What job categories do people searching Remote Customer Experience Manager jobs in Quebec look for? The top searched job categories for Remote Customer Experience Manager jobs in Quebec are:
What cities in Quebec are hiring for Remote Customer Experience Manager jobs? Cities in Quebec with the most Remote Customer Experience Manager job openings:
Other
Posted 22 days ago
Job description
Mission
The art of customer service: your area of expertise! As the primary point of contact for our customers, you’ll play a key role within our team. With your organizational skills and communication abilities, you’ll be essential to understanding and anticipating the needs of our B2B clients. This role will allow you not only to contribute to our clients’ satisfaction but also to support sales growth and boost Soucy’s brand awareness. It’s a strategic opportunity that makes you a key player in our collective success!
In this role, you will have the opportunity to:
- Serve as the primary point of contact for our international clients
- Oversee the entire customer journey, from initial contact to completion, with seamless and efficient follow-up
- Serve as the key liaison internally and across all teams to ensure every project is delivered to meet client expectations
- Manage client orders, ensure they are entered into our systems, and rigorously track them to deliver a customer experience that goes above and beyond
- Anticipate and resolve logistics and supply chain issues to ensure efficient execution
- Track KPIs (key performance indicators) related to your clients
- Build strong relationships with clients on a daily basis
- Propose concrete solutions that simplify their experience
- Communicate clearly to build trust and loyalty
- Add value to every interaction
Are you passionate about customer satisfaction? We want to get to know you! Send us your application today.
Profile
With the following skills and qualities, you will thrive in this role:
- Administrative skills
- 3 to 5 years of experience in customer management; experience in a manufacturing environment is a plus (B2B)
- Bilingual in French and English to communicate with our English-speaking clients.
- Interpersonal Skills
- Known for being self-reliant, organized, and skilled with computer systems/software (knowledge of Salesforce, EDI, and Syteline is a plus)
Benefits designed to help you go far!
- A flexible work program tailored to your needs (flexible hours, compressed workweek, remote work, and more)
- Group insurance plans that fit your lifestyle
- An RRSP with employer contributions for financial stability
- An Employee and Family Assistance Program (EFAP) and access to telemedicine services for a helping hand when needed
- A $2,000 referral bonus to help you find colleagues who are as dedicated to their work as you are!
And even more!
- Social activities to connect with your colleagues