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Remote Customer Experience Manager Jobs in Quebec

Vosker

Specialist, CRM

Montreal, QC · On-site +1

  • Dental

  • Vision

  • PTO

Company Description VOSKER is a North American leader in remote area surveillance. Every day, we're ... Vacation based on your total years of professional experience * Develop, deploy, and manage ...

Grainger Businesses

CA$90K - CA$150K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Experience in Customer Service, process optimization, operations, or business management ... Excellent analytical skills with the ability to solve complex problems in a timely manner, while ...

Nordia Inc.

  • Medical

  • Dental

  • Life

Every day, our thousands of customer experience (CX) professionals help Canadians engage with the ... Adapt and multitask - Manage multiple requests efficiently while maintaining strong attention to ...

New

Nordia Inc.

  • Medical

  • Dental

  • Life

Every day, our thousands of customer experience (CX) professionals help Canadians engage with the ... Adapt and multitask - Manage multiple requests efficiently while maintaining strong attention to ...

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All JobsCustomer Experience JobsRemote Customer Experience Manager JobsRemote Customer Experience Manager Jobs in Quebec

Remote Customer Experience Manager information

How does a remote customer experience manager typically collaborate with cross-functional teams to enhance customer satisfaction?

As a Remote Customer Experience Manager, you'll regularly coordinate with teams such as product development, marketing, and support to identify customer pain points and implement solutions. Collaboration often happens via virtual meetings, shared project management tools, and data analytics platforms. You'll translate customer feedback into actionable insights, advocate for customer-centric changes, and ensure that all departments align on delivering a seamless experience. Effective communication and proactive relationship-building with remote colleagues are essential to drive initiatives and foster a customer-first culture.

What does a remote customer experience manager do?

A Remote Customer Experience Manager is responsible for overseeing and improving the interactions that customers have with a company, but does so while working from a remote location. Their duties typically include analyzing customer feedback, resolving escalated issues, developing strategies to enhance customer satisfaction, and leading remote customer service teams. They use digital tools to monitor customer journeys and ensure consistent, high-quality service across all channels. The ultimate goal is to foster customer loyalty and drive positive business outcomes by ensuring a seamless and satisfying experience.

What is the difference between Remote Customer Experience Manager vs Remote Customer Support Specialist?

AspectRemote Customer Experience ManagerRemote Customer Support Specialist
CredentialsExperience in customer service, leadership skills, possibly a degree in business or related fieldCustomer service training, basic technical knowledge, high school diploma or equivalent
Work EnvironmentOversees customer experience strategies, collaborates with teams, manages customer feedbackHandles customer inquiries, resolves issues, provides support via chat, email, or phone
Employer & Industry UsageUsed across retail, tech, finance, and service industries for improving customer satisfactionCommon in call centers, tech support, e-commerce, and service sectors

The Remote Customer Experience Manager focuses on overseeing and improving the overall customer journey, requiring leadership and strategic skills. In contrast, the Remote Customer Support Specialist handles direct customer interactions, providing support and resolving issues. Both roles are vital for customer satisfaction but differ in scope and responsibilities.

What are the key skills and qualifications needed to thrive as a remote customer experience manager, and why are they important?

To thrive as a Remote Customer Experience Manager, you need expertise in customer service strategy, data analysis, and leadership, often supported by a bachelor's degree and relevant experience in customer-facing roles. Familiarity with CRM platforms like Salesforce or Zendesk, as well as proficiency in communication and project management tools, is typically required. Exceptional communication, problem-solving, and empathy help you lead teams and resolve complex customer issues remotely. These skills and qualities are essential to deliver seamless customer experiences, drive team performance, and ensure customer satisfaction in a virtual environment.

What are popular job titles related to Remote Customer Experience Manager jobs in Quebec?

For Remote Customer Experience Manager jobs in Quebec, the most frequently searched job titles are:

What job categories do people searching Remote Customer Experience Manager jobs in Quebec look for?

The top searched job categories for Remote Customer Experience Manager jobs in Quebec are:

What cities in Quebec are hiring for Remote Customer Experience Manager jobs?

Cities in Quebec with the most Remote Customer Experience Manager job openings:

Remote Customer Experience Manager jobs near you
Infographic showing various Remote Customer Experience Manager job openings in Quebec as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution.

Customer Experience Account Manager

Soucy

Saint-jerome, QC • Remote

Full-time

Re-posted 24 days ago

Job description

Mission

The art of customer service: your area of expertise! As the primary point of contact for our customers, you’ll play a key role within our team. With your organizational skills and communication abilities, you’ll be essential to understanding and anticipating the needs of our B2B clients. This role will allow you not only to contribute to our clients’ satisfaction but also to support sales growth and boost Soucy’s brand awareness. It’s a strategic opportunity that makes you a key player in our collective success!


In this role, you will have the opportunity to:

  • Serve as the primary point of contact for our international clients
  • Oversee the entire customer journey, from initial contact to completion, with seamless and efficient follow-up
  • Serve as the key liaison internally and across all teams to ensure every project is delivered to meet client expectations
  • Manage client orders, ensure they are entered into our systems, and rigorously track them to deliver a customer experience that goes above and beyond
  • Anticipate and resolve logistics and supply chain issues to ensure efficient execution
  • Track KPIs (key performance indicators) related to your clients
  • Build strong relationships with clients on a daily basis
  • Propose concrete solutions that simplify their experience
  • Communicate clearly to build trust and loyalty
  • Add value to every interaction

Are you passionate about customer satisfaction? We want to get to know you! Send us your application today.

Profile

With the following skills and qualities, you will thrive in this role:

  • Administrative skills
  • 3 to 5 years of experience in customer management; experience in a manufacturing environment is a plus (B2B)
  • Bilingual in French and English to communicate with our English-speaking clients.
  • Interpersonal Skills
  • Known for being self-reliant, organized, and skilled with computer systems/software (knowledge of Salesforce, EDI, and Syteline is a plus)

Benefits designed to help you go far!

  • A flexible work program tailored to your needs (flexible hours, compressed workweek, remote work, and more)
  • Group insurance plans that fit your lifestyle
  • An RRSP with employer contributions for financial stability
  • An Employee and Family Assistance Program (EFAP) and access to telemedicine services for a helping hand when needed
  • A $2,000 referral bonus to help you find colleagues who are as dedicated to their work as you are!

And even more!

  • Social activities to connect with your colleagues

Apply