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Remote Customer Experience Manager Jobs in Quebec

Vosker

Specialist, CRM

Montreal, QC · On-site +1

Company Description VOSKER is a North American leader in remote area surveillance. Every day, we're ... Vacation based on your total years of professional experience * Develop, deploy, and manage ...

Grainger Businesses

CA$90K - CA$150K/yr

Experience in Customer Service, process optimization, operations, or business management ... Excellent analytical skills with the ability to solve complex problems in a timely manner, while ...

Rivalry

Product Manager, Payments (Remote)

Montreal, QC · On-site +1

Experience working with payments in a regulated environment. * Customer-centric mindset with the ... Experience managing and maintaining the product development lifecycle in platforms such as Jira or ...

SofterWare, Inc

Senior UX Designer

Montreal, QC · Remote

Enjoy a remote-first, flexible work environment that supports your well-being and balance. * Be ... Strong ability to translate complex SaaS, CRM, reporting, data-entry, automation, or data-heavy ...

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All JobsCustomer Experience JobsRemote Customer Experience Manager JobsRemote Customer Experience Manager Jobs in Quebec

Remote Customer Experience Manager information

How does a remote customer experience manager typically collaborate with cross-functional teams to enhance customer satisfaction?

As a Remote Customer Experience Manager, you'll regularly coordinate with teams such as product development, marketing, and support to identify customer pain points and implement solutions. Collaboration often happens via virtual meetings, shared project management tools, and data analytics platforms. You'll translate customer feedback into actionable insights, advocate for customer-centric changes, and ensure that all departments align on delivering a seamless experience. Effective communication and proactive relationship-building with remote colleagues are essential to drive initiatives and foster a customer-first culture.

What does a remote customer experience manager do?

A Remote Customer Experience Manager is responsible for overseeing and improving the interactions that customers have with a company, but does so while working from a remote location. Their duties typically include analyzing customer feedback, resolving escalated issues, developing strategies to enhance customer satisfaction, and leading remote customer service teams. They use digital tools to monitor customer journeys and ensure consistent, high-quality service across all channels. The ultimate goal is to foster customer loyalty and drive positive business outcomes by ensuring a seamless and satisfying experience.

What is the difference between Remote Customer Experience Manager vs Remote Customer Support Specialist?

AspectRemote Customer Experience ManagerRemote Customer Support Specialist
CredentialsExperience in customer service, leadership skills, possibly a degree in business or related fieldCustomer service training, basic technical knowledge, high school diploma or equivalent
Work EnvironmentOversees customer experience strategies, collaborates with teams, manages customer feedbackHandles customer inquiries, resolves issues, provides support via chat, email, or phone
Employer & Industry UsageUsed across retail, tech, finance, and service industries for improving customer satisfactionCommon in call centers, tech support, e-commerce, and service sectors

The Remote Customer Experience Manager focuses on overseeing and improving the overall customer journey, requiring leadership and strategic skills. In contrast, the Remote Customer Support Specialist handles direct customer interactions, providing support and resolving issues. Both roles are vital for customer satisfaction but differ in scope and responsibilities.

What are the key skills and qualifications needed to thrive as a remote customer experience manager, and why are they important?

To thrive as a Remote Customer Experience Manager, you need expertise in customer service strategy, data analysis, and leadership, often supported by a bachelor's degree and relevant experience in customer-facing roles. Familiarity with CRM platforms like Salesforce or Zendesk, as well as proficiency in communication and project management tools, is typically required. Exceptional communication, problem-solving, and empathy help you lead teams and resolve complex customer issues remotely. These skills and qualities are essential to deliver seamless customer experiences, drive team performance, and ensure customer satisfaction in a virtual environment.
What are popular job titles related to Remote Customer Experience Manager jobs in Quebec? For Remote Customer Experience Manager jobs in Quebec, the most frequently searched job titles are:
What job categories do people searching Remote Customer Experience Manager jobs in Quebec look for? The top searched job categories for Remote Customer Experience Manager jobs in Quebec are:
What cities in Quebec are hiring for Remote Customer Experience Manager jobs? Cities in Quebec with the most Remote Customer Experience Manager job openings:
Remote Customer Experience Manager jobs near you
Infographic showing various Remote Customer Experience Manager job openings in Quebec as of July 2026, with employment types broken down into 95% Full Time, and 5% Contract. Highlights an 2% In-person, and 98% Remote job distribution.

Product Manager, Mobile Experience (Remote)

Rivalry

Montreal, QC • On-site, Remote

Full-time

PTO

Re-posted 17 days ago

Job description

Description
TL/DR:
Rivalry is focused on building the most engaging next gen sports betting and entertainment brand globally and we’re looking for a solid Product Manager to join us on our next phase of growth. 

As a Product Manager, you will be responsible for product management aligned to core areas of the Rivalry product, leading the roadmap, design and development. You will collaborate closely with fellow product managers, developers, designers, marketing, compliance, retention, payments and customer support teams to successfully deliver Rivalry’s product experience.

The nitty-gritty:
  • Lead product planning, design and solution definition for core areas of Rivalry’s product including mobile 
  • Lead a cross functional product team of designers, developers & QA 
  • Lead, define and roadmap, features and requirements aligned to business goals
  • Responsible for establishing and analyzing success metrics for features released to track uptake and identify opportunities for improvement 
  • Represent and communicate strategy and progress updates to key stakeholders
  • Assess product development sprints and enhancement opportunities. Monitor product sprints and evaluate results
  • Prioritize and maintain the sprint backlog balancing requirements of all stakeholders
  • Leverage team members and resources to execute a product roadmap as quickly as possible; iterating on timelines that make sense
  • Execute and support improvement of Agile processes
  • Lead by example and empower others to be effective, process-driven, accountable, and autonomous
  • Be responsible for tracking team velocity
  • Foster a safe environment for your team where transparency and candid communication is encouraged
  • Support QA processes to ensure the product meets goals and quality standards

Your stats:
  • 2-5 years of digital product management / ownership experience
  • Experience building and optimizing mobile apps for iOS and Android
  • Experience collaborating with other product managers and teams building web and mobile products simultaneously
  • Customer-centric mindset with the capability of translating that into the product development process, user experience and design
  • Experience working with agile development teams
  • Experience managing and maintaining the product development lifecycle in platforms such as Jira or other similar software
  • Experience building and launching products with engineering teams
  • Experience and interest in diving deep into data analysis to analyze impact of product changes and support product decision making
  • Strong investigation, prioritization, negotiation and organization skills
  • Strong and comfortable in working with others remotely
  • English fluency

Our Stats
  • We offer a competitive salary and total rewards package.
  • A chance to work in one of the most exciting and rapidly growing industries
  • Work with an extremely talented team who share a love for video games and esports on truly innovative projects.
  • See your performance in real time, be part of a supportive team with a focus on training, coaching and continual improvement, and benefit from yearly salary reviews
  • Remote and flexible working arrangements.
  • Open Paid Vacation. 
  • Free video games! Every Rivalry employee gets a monthly stipend.
  • + more!