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Remote Customer Experience Manager Jobs in Quebec

Dealermine

CA$21.50/hr

This gig is only open to applicants with at least 1 year of Customer Service experience and. Applications with complete work history and answers to the Voice interview questions will be prioritized.

New

Dealermine

CA$21.50/hr

This gig is only open to applicants with at least 1 year of Customer Service experience and. Applications with complete work history and answers to the Voice interview questions will be prioritized.

New

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All JobsCustomer Experience JobsRemote Customer Experience Manager JobsRemote Customer Experience Manager Jobs in Quebec

Remote Customer Experience Manager information

What does a remote customer experience manager do?

A Remote Customer Experience Manager is responsible for overseeing and improving the interactions that customers have with a company, but does so while working from a remote location. Their duties typically include analyzing customer feedback, resolving escalated issues, developing strategies to enhance customer satisfaction, and leading remote customer service teams. They use digital tools to monitor customer journeys and ensure consistent, high-quality service across all channels. The ultimate goal is to foster customer loyalty and drive positive business outcomes by ensuring a seamless and satisfying experience.

How does a remote customer experience manager typically collaborate with cross-functional teams to enhance customer satisfaction?

As a Remote Customer Experience Manager, you'll regularly coordinate with teams such as product development, marketing, and support to identify customer pain points and implement solutions. Collaboration often happens via virtual meetings, shared project management tools, and data analytics platforms. You'll translate customer feedback into actionable insights, advocate for customer-centric changes, and ensure that all departments align on delivering a seamless experience. Effective communication and proactive relationship-building with remote colleagues are essential to drive initiatives and foster a customer-first culture.

What are the key skills and qualifications needed to thrive as a remote customer experience manager, and why are they important?

To thrive as a Remote Customer Experience Manager, you need expertise in customer service strategy, data analysis, and leadership, often supported by a bachelor's degree and relevant experience in customer-facing roles. Familiarity with CRM platforms like Salesforce or Zendesk, as well as proficiency in communication and project management tools, is typically required. Exceptional communication, problem-solving, and empathy help you lead teams and resolve complex customer issues remotely. These skills and qualities are essential to deliver seamless customer experiences, drive team performance, and ensure customer satisfaction in a virtual environment.

What is the difference between Remote Customer Experience Manager vs Remote Customer Support Specialist?

AspectRemote Customer Experience ManagerRemote Customer Support Specialist
CredentialsExperience in customer service, leadership skills, possibly a degree in business or related fieldCustomer service training, basic technical knowledge, high school diploma or equivalent
Work EnvironmentOversees customer experience strategies, collaborates with teams, manages customer feedbackHandles customer inquiries, resolves issues, provides support via chat, email, or phone
Employer & Industry UsageUsed across retail, tech, finance, and service industries for improving customer satisfactionCommon in call centers, tech support, e-commerce, and service sectors

The Remote Customer Experience Manager focuses on overseeing and improving the overall customer journey, requiring leadership and strategic skills. In contrast, the Remote Customer Support Specialist handles direct customer interactions, providing support and resolving issues. Both roles are vital for customer satisfaction but differ in scope and responsibilities.

What are popular job titles related to Remote Customer Experience Manager jobs in Quebec?

For Remote Customer Experience Manager jobs in Quebec, the most frequently searched job titles are:

What job categories do people searching Remote Customer Experience Manager jobs in Quebec look for?

The top searched job categories for Remote Customer Experience Manager jobs in Quebec are:

What cities in Quebec are hiring for Remote Customer Experience Manager jobs?

Cities in Quebec with the most Remote Customer Experience Manager job openings:

Remote Customer Experience Manager jobs near you
Infographic showing various Remote Customer Experience Manager job openings in Quebec as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution.

Customer Experience Representative (Remote from Quebec)

Waste Logic

Quebec, QC • Remote

Full-time

Re-posted 11 days ago

Job description

Waste Logic Inc.


At Waste Logic, we're not just managing waste-we're helping businesses across Canada transform how they approach sustainability. With 30+ years of experience and a network of 150+ service partners, we deliver data-driven solutions that drive real environmental impact.


We're growing-and we're looking for a bilingual, solutions-oriented Customer Experience Representativewho thrives in a fast-paced environment and takes pride in delivering exceptional service.


As a Customer Experience Representative, you'll be the critical link between our clients, vendors, and internal teams. You'll own customer interactions from start to finish-ensuring issues are resolved efficiently and clients feel supported every step of the way.


This is an ideal role for someone who is resourceful, organized, and customer-obsessed, and who enjoys solving problems in a dynamic, service-driven environment.


What You'll Do

  • Serve as the primary point of contactfor client inquiries via phone, email, and ticketing systems
  • Diagnose and resolve service issues, coordinating with vendors when required
  • Manage and prioritize multiple service requests in a high-volume environment
  • Investigate and resolve service complaintswith urgency and professionalism
  • Maintain accurate records of client interactions, service schedules, and equipment details
  • Proactively follow up on open tickets and outstanding service requests
  • Collaborate cross-functionally to ensure seamless service delivery


What You Bring (Must-Haves)

  • Fluent in both French and English (spoken and written)
  • Minimum 2 years of customer service or dispatch experience
  • Proven ability to manage competing priorities and stay organized under pressure
  • Strong problem-solving and critical thinking skills
  • High attention to detail and commitment to accuracy and follow-through
  • Comfortable working independently in a remote environment
  • Proficiency with Microsoft Office (Outlook, Excel, Word)


What Sets You Apart

  • You take ownership-you don't drop the ball
  • You communicate clearly and confidently with diverse stakeholders
  • You stay calm and solutions-focused under pressure
  • You care about delivering an exceptional customer experience, every time


Work Environment

  • 100% remote (Quebec-based candidates only)
  • Monday-Friday, 40 hours/week
  • Rotating weekend shiftsrequired
  • Dedicated home office/workspace required


Ready to Apply?

If you're bilingual, detail-oriented, and passionate about delivering outstanding service while contributing to a more sustainable future-we'd love to hear from you.

Apply