ZipRecruiter

Log In

2

Remote Customer Experience Manager Jobs in Quebec

SofterWare, Inc

Senior UX Designer

Montreal, QC · Remote

Enjoy a remote-first, flexible work environment that supports your well-being and balance. * Be ... Strong ability to translate complex SaaS, CRM, reporting, data-entry, automation, or data-heavy ...

Flexspring, Inc

Customer Success Manager

Montreal, QC · Remote

Experience working with CRM platforms such as Salesforce * Strong negotiation, presentation, and stakeholder management skills * Data-driven mindset with the ability to articulate business outcomes ...

Targeted Talent

Lead UI/UX Designer

Montreal, QC · Remote

$90K - $100K/yr

This is a permanent position that is remote to start with later relocation to Winnipeg . Our client ... Experience with line management of 1-2 designers * Experience delivering a design vision or ...

Targeted Talent

Lead UI/UX Designer

Montreal, QC · Remote

$90K - $100K/yr

This is a permanent position that is remote to start with later relocation to Winnipeg . Our client ... Experience with line management of 1-2 designers * Experience delivering a design vision or ...

Forvis Mazars, Canada

Tax Manager

Montreal, QC · On-site +1

Ability to manage projects and deadlines while prioritizing the customer experience * Ability to ... Possibility of remote work depending on the role * Comprehensive group insurance plan * Retirement ...

previous page

Showing results 41-60

All JobsCustomer Experience JobsRemote Customer Experience Manager JobsRemote Customer Experience Manager Jobs in Quebec

Remote Customer Experience Manager information

How does a remote customer experience manager typically collaborate with cross-functional teams to enhance customer satisfaction?

As a Remote Customer Experience Manager, you'll regularly coordinate with teams such as product development, marketing, and support to identify customer pain points and implement solutions. Collaboration often happens via virtual meetings, shared project management tools, and data analytics platforms. You'll translate customer feedback into actionable insights, advocate for customer-centric changes, and ensure that all departments align on delivering a seamless experience. Effective communication and proactive relationship-building with remote colleagues are essential to drive initiatives and foster a customer-first culture.

What does a remote customer experience manager do?

A Remote Customer Experience Manager is responsible for overseeing and improving the interactions that customers have with a company, but does so while working from a remote location. Their duties typically include analyzing customer feedback, resolving escalated issues, developing strategies to enhance customer satisfaction, and leading remote customer service teams. They use digital tools to monitor customer journeys and ensure consistent, high-quality service across all channels. The ultimate goal is to foster customer loyalty and drive positive business outcomes by ensuring a seamless and satisfying experience.

What is the difference between Remote Customer Experience Manager vs Remote Customer Support Specialist?

AspectRemote Customer Experience ManagerRemote Customer Support Specialist
CredentialsExperience in customer service, leadership skills, possibly a degree in business or related fieldCustomer service training, basic technical knowledge, high school diploma or equivalent
Work EnvironmentOversees customer experience strategies, collaborates with teams, manages customer feedbackHandles customer inquiries, resolves issues, provides support via chat, email, or phone
Employer & Industry UsageUsed across retail, tech, finance, and service industries for improving customer satisfactionCommon in call centers, tech support, e-commerce, and service sectors

The Remote Customer Experience Manager focuses on overseeing and improving the overall customer journey, requiring leadership and strategic skills. In contrast, the Remote Customer Support Specialist handles direct customer interactions, providing support and resolving issues. Both roles are vital for customer satisfaction but differ in scope and responsibilities.

What are the key skills and qualifications needed to thrive as a remote customer experience manager, and why are they important?

To thrive as a Remote Customer Experience Manager, you need expertise in customer service strategy, data analysis, and leadership, often supported by a bachelor's degree and relevant experience in customer-facing roles. Familiarity with CRM platforms like Salesforce or Zendesk, as well as proficiency in communication and project management tools, is typically required. Exceptional communication, problem-solving, and empathy help you lead teams and resolve complex customer issues remotely. These skills and qualities are essential to deliver seamless customer experiences, drive team performance, and ensure customer satisfaction in a virtual environment.

What are popular job titles related to Remote Customer Experience Manager jobs in Quebec?

For Remote Customer Experience Manager jobs in Quebec, the most frequently searched job titles are:

What job categories do people searching Remote Customer Experience Manager jobs in Quebec look for?

The top searched job categories for Remote Customer Experience Manager jobs in Quebec are:

What cities in Quebec are hiring for Remote Customer Experience Manager jobs?

Cities in Quebec with the most Remote Customer Experience Manager job openings:

Remote Customer Experience Manager jobs near you
Infographic showing various Remote Customer Experience Manager job openings in Quebec as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution.

Senior Manager, Market, Customer & Category Insights

Agropur Cooperative

Quebec, QC • On-site, Remote

CA$147/hr

Full-time

Retirement

Re-posted 22 days ago

Job description

Job Type:Regular

People are at the heart of our success. Our culture encourages collaboration, transparency, and accountability to generate value and achieve sustainable results. Being part of the team means committing to an environment where everyone's impact truly matters.

At Agropur, every role directly contributes to key outcomes. Performance is measured by impact and value created-not by the number of actions taken.

As a Senior Manager, Market, Customer & Category Insights, you will participate in cross-functional meetings to discuss challenges, opportunities, and action plans for our categories, brands, and customers. You will present insights and recommendations to cross-functional teams and senior leadership.

An environment that enables you to focus on what truly matters:

  • Recognition of years of service for vacation calculation;
  • Flexible remote work options;
  • Flexible group insurance plan including telemedicine services;
  • Employee assistance program;
  • Opportunities to invest in yourself (career development, etc.);
  • Annual bonus;
  • Pension plan with company contributions;
  • Salary scale 005: $118 000$ to $147 500 (Base salary will be determined based on your academic background, experience, training, and skills related to the position.)

Your role in achieving results:


  • Extract, integrate, and communicate relevant information from various data sources to support cross-functional teams in their business decisions. Support their analytical development and autonomy.
  • Ensure the maintenance of best business practices across the organization regarding the planning and deployment of market, customer, and category insights.
  • Develop and support the team's continuous training. Guide project prioritization.
  • Ensure the integrity and continuous improvement of business tools and solutions across the organization.
  • Support the Senior Director in the annual budgeting process, vendor relationships, and contract renewals.
  • Plan, monitor, and optimize the management of the budget related to data purchases and investments.
  • Manage relationships with data suppliers and ensure value is generated from these partnerships.

What we are looking for to deliver these results:


  • Bachelor's degree in Business Administration or a related field. An MBA is an asset;
  • Minimum of five (5) years of experience as a customer and category insights specialist;
  • Experience managing staff;
  • Strong proficiency with tools: Microsoft Office Suite, JDA Space Planning, Workstation Plus, as well as retailer data systems (loyalty/POS) and consumer research;
  • Excellent command of both French and English, spoken and written;
  • Strong analytical mindset and ability to work effectively in a team;
  • Availability for occasional travel;
  • Strong knowledge of tools: Office Suite, JDA Space Planning, Nielsen IQ, retailer data systems (loyalty/POS), and consumer research.

A role for those who want to make a real impact and contribute to measurable and sustainable results.

#LI-PB1

#SALARIE


Agropur welcomes people from all backgrounds and origins. We are proud to be an employer with a diverse community and are committed to providing a respectful and inclusive experience for all employees and applicants. We will work with candidates who request accommodation. Please note that an adequate knowledge of French is required for positions in Quebec.Agropur uses artificial intelligence technology to assist our recruiters in screening, assessing, or selecting applicants for this position.

In this text, the use of the masculine gender to designate persons is intended only to lighten the text.

Apply