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Remote Customer Service Supervisor Jobs in Quebec

National Bank

Customer Service Agent

Laval, QC · On-site +1

You'll be supported by a remote trainer who will help you learn about your role, our products, and ... Customer service experience * Promote the values of partnership, empowerment and agility

New

National Bank

Customer Service Agent

Montreal, QC · On-site +1

You'll be supported by a remote trainer who will help you learn about your role, our products, and ... Customer service experience * Promote the values of partnership, empowerment and agility

New

National Bank

Customer Service Agent

Montreal, QC · On-site +1

As a Customer Service Agent for our call centres, you'll support clients with their banking needs ... You'll be supported by a remote trainer who will help you learn about your role, our products, and ...

National Bank

As a Customer Service Agent for our call centres, you'll support clients with their banking needs ... You'll be supported by a remote trainer who will help you learn about your role, our products, and ...

National Bank

Customer Service Agent

Longueuil, QC · On-site +1

You'll be supported by a remote trainer who will help you learn about your role, our products, and ... Customer service experience * Promote the values of partnership, empowerment and agility

New

National Bank

Customer Service Agent

Sherbrooke, QC · On-site +1

You'll be supported by a remote trainer who will help you learn about your role, our products, and ... Customer service experience * Promote the values of partnership, empowerment and agility

Grainger Businesses

CA$90K - CA$150K/yr

Position Details The Customer Service Centre Improvement Manager is responsible for leading and supporting continuous improvement initiatives across Customer Service Centres to enhance customer ...

Lifeworks

Client Service Analyst II

Montreal, QC · On-site +1

... or fully remote Enjoying a flexible schedule and a comprehensive benefits program Vos ... Highly developed customer service skills * Excellent spoken and written French; bilingualism an ...

New

MCKESSON

... centre, or customer service role. * Fluency in English and French (verbal and written ... Fully remote - candidates may work from anywhere in Canada. * Must be legally eligible to work in ...

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Remote Customer Service Supervisor information

See Quebec salary details

$9

$23

$38

How much do remote customer service supervisor jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for remote customer service supervisor in Quebec is $23.30, according to ZipRecruiter salary data. Most workers in this role earn between $15.87 and $29.09 per hour, depending on experience, location, and employer.

What is a remote customer service supervisor?

A Remote Customer Service Supervisor oversees a team of customer service representatives who work from various locations. They ensure team productivity, monitor performance, resolve customer issues, and implement policies to improve service quality. This role involves coaching employees, analyzing support metrics, and facilitating communication between teams. Strong leadership, problem-solving skills, and familiarity with customer service software are essential for success in this position.

What does a remote customer service supervisor do?

A typical day as a Remote Customer Service Supervisor involves monitoring team performance, providing coaching and feedback, resolving escalated customer issues, and ensuring service standards are met. You'll spend significant time in virtual meetings with your team, analyzing service metrics, and collaborating with other departments such as IT or Quality Assurance. Most supervisors also oversee scheduling, handle process improvements, and contribute to training initiatives. The role is dynamic, combining hands-on support with strategy, and requires strong organization and communication to keep a dispersed team engaged and productive.

What are the key skills and qualifications needed to thrive in the remote customer service supervisor position?

To excel as a Remote Customer Service Supervisor, you need experience in customer service leadership, strong problem-solving abilities, and a relevant educational background such as a bachelor's degree in business or a related field. Familiarity with CRM platforms (like Zendesk or Salesforce), remote communication tools (such as Slack or Zoom), and workforce management software is often required. Outstanding interpersonal skills, motivation, and the ability to lead and support remote teams are essential soft skills. These competencies ensure effective team management, high-quality service, and the ability to handle the unique challenges of supervising in a remote environment.

What are popular job titles related to Remote Customer Service Supervisor jobs in Quebec? For Remote Customer Service Supervisor jobs in Quebec, the most frequently searched job titles are:
What job categories do people searching Remote Customer Service Supervisor jobs in Quebec look for? The top searched job categories for Remote Customer Service Supervisor jobs in Quebec are:
Remote Customer Service Supervisor jobs near you
Infographic showing various Remote Customer Service Supervisor job openings in Quebec as of August 2026, with employment types broken down into 58% Full Time, and 42% Part Time. Highlights an 100% Remote job distribution, with an average salary of $48,457 per year, or $23.3 per hour.

Bilingual Technical Customer Service Agent-Remote

OPENLANE

Montreal, QC • Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 3 days ago

Openlane rating

7.8

Company rating: 7.8 out of 10

Based on 16 frontline employees who took The Breakroom Quiz

2nd of 18 rated auctioneers

Job description

Who We Are:
At OPENLANE we make wholesale easy so our customers can be more successful.
We're a technology company building the world's most advanced-and uncomplicated-digital marketplace for used vehicles.
We're a data company helping customers buy and sell smarter with clear, actionable insights they can understand and use.
And we're an innovation company accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit.
Our Values:
Driven Waybuilders. We pursue challenges that inspire us to build, create, and innovate.
Relentless Curiosity. We seek to understand and improve our customers' experience.
Smart Risk-Taking. We transform risk into progress through data, experience, and intuition.
Fearless Ownership. We deliver what we promise and learn along the way.
What We Offer:

  • Competitive pay

  • Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)

  • Immediately vested 401K (US) or RRSP (Canada) with company match

  • Paid Vacation, Personal, and Sick Time

  • Paid maternity and paternity leave (US)

  • Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)

  • Robust Employee Assistance Program

  • Employer paid Leap into Service Day to volunteer

  • Tuition Reimbursement for eligible programs

  • Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization

  • Company culture of internal promotions, diverse career paths, and meaningful advancement

*This is a Remote position in Canada.

Business hours are Monday to Friday 7:00 am to 8:00 pm EST, Saturday 8:00 am to 6:00 PM EST. Agents work a 40-hour work week during business operations, scheduled in 8.5-hour shifts that include a 30-minute unpaid lunch break.

We're Looking For:

We are seeking a Bilingual Technical Customer Service Agent with experience providing exceptional customer service and troubleshooting. You will be part of a Global Customer Service team responsible for ensuring customer satisfaction and issue resolution. In this role, you will have the opportunity to use your experience in prioritizing customer needs, resolving issues efficiently, and maintaining a positive customer-centric approach. You must have the ability to navigate multiple systems and software to ensure you attempt to have a first-contact resolution. The ideal candidate will have 2+ years of experience in customer service or technical support with the ability to develop a strong understanding of our product offerings.

You Are:

  • Customer-Focused. Your primary focus is on understanding and meeting the needs of our customers. You go the extra mile to ensure their satisfaction and happiness.

  • Effective Communicator. You possess strong communication skills, both verbal and written, allowing you to articulate solutions clearly and concisely.

  • Adaptable. You are flexible and can easily adapt to changes in procedures, priorities, and technology. While on a call or chat, you will be required to navigate multiple systems and software.

  • Resolute. You strive for excellence to obtain First Contact Resolution by identifying issues, understanding requests, determining the root cause, and then selecting or explaining the solution clearly and effectively.

  • Technically Proficient. You have a solid understanding of technical troubleshooting, including site navigation, login issues, and application functionality, and can assist customers with these issues effectively.

You Will:

  • Handle inbound customer inquiries and provide timely and accurate responses.

  • Initiate outbound calls to address customer concerns and ensure they have a positive experience in a timely manner.

  • Work within multiple channels to include chat, case (written), and phone calls (verbal).

  • Collaborate with cross-functional teams to expedite issue resolution and enhance the overall customer experience.

  • Assist customers with technical troubleshooting including site navigation, login issues, permissions, and functionality across multiple platforms.

  • Use CRM software, specifically GDC Salesforce, and a Contact Center telephony system to track customer interactions and manage cases.

  • Handle approximately 60 - 100 interactions per day, including calls, chats, cases, and Slack channel requests, ensuring quality standards for all interactions are met.

Must Have's:

  • Bilingual in English & French.

  • 3+ Years of customer service or technical support experience.

  • Bachelor's degree in business or other related field. May have related experience in lieu of a degree.

  • Proficiency in handling customer inquiries, resolving issues, and managing customer expectations.

  • Strong organizational and time management skills.

  • The ability to troubleshoot within technical applications and proficiency in utilizing multiple applications at once.

  • Excellent oral and written communication skills.

  • Assist customers with technical troubleshooting including site navigation, login issues, permissions, and functionality across multiple platforms.

  • Use CRM software, specifically GDC Salesforce, and a Contact Center telephony system to track customer interactions and manage cases.

  • Experience with SalesForce or any CRM and Contact Center telephony system.

  • Technical troubleshooting experience in a SaaS environment.

Nice to Have's:

  • Experience using CRM software for tracking customer interactions.

  • Previous experience in the automotive industry.

  • Existing familiarity with our specific product offerings.

Sound like a match? Apply Now - We can't wait to hear from you!

Compensation Range of

Hourly: $20.00 - $25.00

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