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Remote Non Phone Customer Service Jobs in Quebec

Exfo

Customer Service Representative

Quebec, QC · On-site +1

... Remote Fiber Test Monitoring), votre principale responsabilite est de saisir et de gerer les ... Customer Service Representative Location: Quebec City, QC (Hybrid) Position Type: Permanent ...

MCKESSON

... centre, or customer service role. * Fluency in English and French (verbal and written ... Fully remote - candidates may work from anywhere in Canada. * Must be legally eligible to work in ...

Danaher

Field Service Representative

Montreal, QC · On-site +1

... remote. In this role, you will have the opportunity to: * Serving assigned customers, under minimal supervision, you will be required to complete troubleshooting, installation, validation ...

Vosker

Specialist, CRM

Montreal, QC · On-site +1

Company Description VOSKER is a North American leader in remote area surveillance. Every day, we're ... A dynamic, non-routine daily life every day is different, and that's what makes it exciting! * A ...

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Remote Non Phone Customer Service information

What is a Remote Non Phone Customer Service job?

A Remote Non Phone Customer Service job involves assisting customers through digital channels like email, live chat, or social media instead of phone calls. Responsibilities may include answering inquiries, resolving issues, and providing support using written communication. This role is ideal for those who prefer text-based interactions and require flexibility in their work environment. It typically requires strong writing skills, attention to detail, and proficiency in using customer service software.

What are the key skills and qualifications needed to thrive in the Remote Non Phone Customer Service position, and why are they important?

To thrive as a Remote Non Phone Customer Service representative, you need strong written communication, problem-solving abilities, and proficiency in using computers, often with a high school diploma or equivalent as a minimum qualification. Familiarity with ticketing systems, live chat platforms, email management tools, and CRM software such as Zendesk or Freshdesk is typically required. Attention to detail, patience, and the ability to multitask effectively in a remote environment are valuable soft skills. These qualifications ensure efficient, high-quality support to customers through written or digital channels, helping companies maintain excellent service standards without phone communication.

What are some common challenges faced in Remote Non Phone Customer Service positions?

One common challenge in Remote Non Phone Customer Service roles is managing multiple chat or email conversations simultaneously while maintaining accuracy and a consistent, friendly tone. Employees may also need to quickly adapt to new software tools or updates to customer service platforms. Another challenge is resolving customer issues without the benefit of verbal clarification, which requires careful reading and clear written responses. Developing strong time management and prioritization skills can help overcome these challenges and ensure a positive customer experience.

What are popular job titles related to Remote Non Phone Customer Service jobs in Quebec? For Remote Non Phone Customer Service jobs in Quebec, the most frequently searched job titles are:
What job categories do people searching Remote Non Phone Customer Service jobs in Quebec look for? The top searched job categories for Remote Non Phone Customer Service jobs in Quebec are:
What cities in Quebec are hiring for Remote Non Phone Customer Service jobs? Cities in Quebec with the most Remote Non Phone Customer Service job openings:
Remote Non Phone Customer Service jobs near you

Bilingual Technical Customer Service Agent-Remote

OPENLANE

Montreal, QC • Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 26 days ago

Openlane rating

7.8

Company rating: 7.8 out of 10

Based on 16 frontline employees who took The Breakroom Quiz

2nd of 17 rated auctioneers

Job description

Who We Are:
At OPENLANE we make wholesale easy so our customers can be more successful.
We're a technology company building the world's most advanced-and uncomplicated-digital marketplace for used vehicles.
We're a data company helping customers buy and sell smarter with clear, actionable insights they can understand and use.
And we're an innovation company accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit.
Our Values:
Driven Waybuilders. We pursue challenges that inspire us to build, create, and innovate.
Relentless Curiosity. We seek to understand and improve our customers' experience.
Smart Risk-Taking. We transform risk into progress through data, experience, and intuition.
Fearless Ownership. We deliver what we promise and learn along the way.
What We Offer:

  • Competitive pay

  • Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)

  • Immediately vested 401K (US) or RRSP (Canada) with company match

  • Paid Vacation, Personal, and Sick Time

  • Paid maternity and paternity leave (US)

  • Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)

  • Robust Employee Assistance Program

  • Employer paid Leap into Service Day to volunteer

  • Tuition Reimbursement for eligible programs

  • Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization

  • Company culture of internal promotions, diverse career paths, and meaningful advancement

*This is a Remote position in Canada.

Business hours are Monday to Friday 7:00 am to 8:00 pm EST, Saturday 8:00 am to 6:00 PM EST. Agents work a 40-hour work week during business operations, scheduled in 8.5-hour shifts that include a 30-minute unpaid lunch break.

We're Looking For:

We are seeking a Bilingual Technical Customer Service Agent with experience providing exceptional customer service and troubleshooting. You will be part of a Global Customer Service team responsible for ensuring customer satisfaction and issue resolution. In this role, you will have the opportunity to use your experience in prioritizing customer needs, resolving issues efficiently, and maintaining a positive customer-centric approach. You must have the ability to navigate multiple systems and software to ensure you attempt to have a first-contact resolution. The ideal candidate will have 2+ years of experience in customer service or technical support with the ability to develop a strong understanding of our product offerings.

You Are:

  • Customer-Focused. Your primary focus is on understanding and meeting the needs of our customers. You go the extra mile to ensure their satisfaction and happiness.

  • Effective Communicator. You possess strong communication skills, both verbal and written, allowing you to articulate solutions clearly and concisely.

  • Adaptable. You are flexible and can easily adapt to changes in procedures, priorities, and technology. While on a call or chat, you will be required to navigate multiple systems and software.

  • Resolute. You strive for excellence to obtain First Contact Resolution by identifying issues, understanding requests, determining the root cause, and then selecting or explaining the solution clearly and effectively.

  • Technically Proficient. You have a solid understanding of technical troubleshooting, including site navigation, login issues, and application functionality, and can assist customers with these issues effectively.

You Will:

  • Handle inbound customer inquiries and provide timely and accurate responses.

  • Initiate outbound calls to address customer concerns and ensure they have a positive experience in a timely manner.

  • Work within multiple channels to include chat, case (written), and phone calls (verbal).

  • Collaborate with cross-functional teams to expedite issue resolution and enhance the overall customer experience.

  • Assist customers with technical troubleshooting including site navigation, login issues, permissions, and functionality across multiple platforms.

  • Use CRM software, specifically GDC Salesforce, and a Contact Center telephony system to track customer interactions and manage cases.

  • Handle approximately 60 - 100 interactions per day, including calls, chats, cases, and Slack channel requests, ensuring quality standards for all interactions are met.

Must Have's:

  • Bilingual in English & French.

  • 3+ Years of customer service or technical support experience.

  • Bachelor's degree in business or other related field. May have related experience in lieu of a degree.

  • Proficiency in handling customer inquiries, resolving issues, and managing customer expectations.

  • Strong organizational and time management skills.

  • The ability to troubleshoot within technical applications and proficiency in utilizing multiple applications at once.

  • Excellent oral and written communication skills.

  • Assist customers with technical troubleshooting including site navigation, login issues, permissions, and functionality across multiple platforms.

  • Use CRM software, specifically GDC Salesforce, and a Contact Center telephony system to track customer interactions and manage cases.

  • Experience with SalesForce or any CRM and Contact Center telephony system.

  • Technical troubleshooting experience in a SaaS environment.

Nice to Have's:

  • Experience using CRM software for tracking customer interactions.

  • Previous experience in the automotive industry.

  • Existing familiarity with our specific product offerings.

Sound like a match? Apply Now - We can't wait to hear from you!

Compensation Range of

Hourly: $20.00 - $25.00

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