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Remote Customer Representative Jobs in Rochester, NY

Paychex

Client Service Representative

West Henrietta, NY · Remote

$20 - $22/hr

Uses prescribed guidelines to ensure good customer relations are maintained and customer claims and complaints are resolved fairly, effectively, and in accordance with Paychex policies and procedures.

Brite

Public Safety Account Manager - Federal

Victor, NY · Remote

$70K - $95K/yr

Build and maintain strong customer relationships through regular engagement, strategic planning ... Represent Brite at federal industry events, conferences, trade shows, and agency technology ...

Stabilus

Area Sales Manager

Rochester, NY · Remote

$90K - $100K/yr

... of customers in various industries - from the automotive and solar industry to furniture, medical ... The Area Sales Manager will represent and promote Stabilus in a professional and responsible manner.

LATICRETE International

Director, Legal

Hilton, NY · On-site +1

... customers, partners, and communities. Benefits * Medical * Dental * Vision * 401k * Tuition ... S. and international teams and is remote, requiring global travel. Essential Duties and ...

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All JobsCustomer Representative JobsRemote Customer Representative JobsRemote Customer Representative Jobs in Rochester, NY

Remote Customer Representative information

See Rochester, NY salary details

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How much do remote customer representative jobs pay per hour?

As of Jul 14, 2026, the average hourly pay for remote customer representative in Rochester, NY is $18.55, according to ZipRecruiter salary data. Most workers in this role earn between $15.19 and $20.62 per hour, depending on experience, location, and employer.

How to make $1000 a week remotely?

A remote customer representative can earn $1000 a week by working full-time hours, typically 40 hours, and earning an hourly wage of around $25 or more. Increasing income may involve gaining specialized skills, certifications, or taking on higher-paying roles within customer service, such as technical support or sales, and utilizing tools like CRM software to improve efficiency.

What are the key skills and qualifications needed to thrive as a Remote Customer Representative, and why are they important?

To thrive as a Remote Customer Representative, you need excellent communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, live chat tools, and ticketing systems is typically required. Strong soft skills such as empathy, patience, and self-motivation help you connect with customers and work independently. These qualities are essential for delivering effective customer support, resolving issues efficiently, and maintaining customer satisfaction from a remote setting.

How do I become a remote customer service representative?

To become a remote customer service representative, you typically need a high school diploma or equivalent, strong communication skills, and experience with customer support or related tools like CRM software. Many employers also require a quiet workspace and reliable internet connection, and some roles may prefer prior experience or certifications in customer service. Training is often provided by the employer to familiarize new hires with company-specific procedures and systems.

What is the difference between Remote Customer Representative vs Remote Customer Service Agent?

AspectRemote Customer RepresentativeRemote Customer Service Agent
CredentialsHigh school diploma or equivalent; sometimes additional certifications in customer serviceHigh school diploma or equivalent; customer service certifications often preferred
Work EnvironmentHome office or remote call centersHome office or remote call centers
Industry UsageCommonly used across retail, telecom, banking, and tech sectorsWidely used in retail, telecom, and service industries
Job FocusHandling customer inquiries, providing product info, resolving issuesAssisting customers, troubleshooting, and resolving complaints

Both roles involve remote work handling customer interactions, but 'Remote Customer Representative' often emphasizes sales and product information, while 'Remote Customer Service Agent' focuses more on troubleshooting and support. They share similar credentials and work environments, making them closely related roles in the customer service industry.

How much does Amazon pay for remote customer service?

Remote customer service representatives at Amazon typically earn between $15 and $20 per hour, depending on experience and location. The role often requires strong communication skills and familiarity with customer service tools, with some positions offering additional benefits or performance-based bonuses.

What jobs pay 4000 a week without a degree?

Remote Customer Representative roles can pay up to $4,000 per week for experienced agents, especially those handling high-volume accounts or specialized industries. Success in such roles often depends on strong communication skills, product knowledge, and the ability to work independently, with some positions offering performance-based bonuses or commissions.

What are some common challenges faced by remote customer representatives, and how can they be managed effectively?

Remote customer representatives often face challenges such as maintaining consistent communication with team members, managing time effectively without direct supervision, and handling customer inquiries across multiple digital channels. To manage these challenges, it's important to establish a structured daily routine, utilize collaboration tools like Slack or Microsoft Teams for regular check-ins, and prioritize clear, empathetic communication with customers. Employers may also provide ongoing training and virtual support to help representatives stay connected and continuously improve their skills.

What are remote customer representatives?

Remote customer representatives are professionals who assist customers with their inquiries, issues, or requests from a location outside of a traditional office, often working from home. They use phone, email, chat, or other online platforms to provide support, answer questions, and resolve problems. This role requires strong communication skills, patience, and the ability to use various customer service tools and software. Employers value remote customer representatives for their ability to deliver quality service while reducing overhead costs.
What are popular job titles related to Remote Customer Representative jobs in Rochester, NY? For Remote Customer Representative jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Remote Customer Representative jobs in Rochester, NY look for? The top searched job categories for Remote Customer Representative jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Remote Customer Representative jobs? Cities near Rochester, NY with the most Remote Customer Representative job openings:
Remote Customer Representative jobs near you
Consultative Sales Representative - Cloud & IT Solutions

Consultative Sales Representative - Cloud & IT Solutions

CADimensions, Inc.

Rochester, NY • Remote

$65K - $120K/yr

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 3 days ago

Job description

At CADimensions, we believe great sales is about more than closing deals. It is about building trusted partnerships and helping customers solve real challenges. As a Consultative Sales Rep focused on Cloud & IT Solutions, you will help customers modernize infrastructure, improve security, enable collaboration, and support growth through technology solutions delivered through our partner, Advance2000.

This role is focused exclusively on Cloud & IT Solutions and is ideal for someone who enjoys consultative selling, building relationships, uncovering customer challenges, and translating technical solutions into business value.

WHAT YOU WILL DO
  • BUILD RELATIONSHIPS & GROW ACCOUNTS
    • Serve as a trusted advisor for existing CADimensions customers by identifying opportunities to improve infrastructure, security, collaboration, and IT operations
    • Build strong relationships with decision makers, IT leaders, engineering teams, operations leaders, and executives
    • Conduct regular customer outreach, account reviews, and follow-up meetings to uncover new opportunities
  • DRIVE NEW BUSINESS OPPORTUNITIES
    • Generate new opportunities through existing customer relationships, outbound prospecting, referrals, networking, marketing campaigns, and events
    • Prospect and develop new logo opportunities focused exclusively on Cloud & IT Solutions
    • Maintain a healthy sales pipeline and consistently move opportunities forward
  • LEAD A CONSULTATIVE SALES PROCESS
    • Conduct discovery meetings to understand customer workflows, operational challenges, infrastructure needs, and business objectives
    • Identify customer challenges related to cloud infrastructure, cybersecurity, remote collaboration, disaster recovery, CAD hosting, and managed IT services
    • Recommend tailored solutions aligned to customer goals and business outcomes
    • Educate customers on the operational and financial benefits of cloud infrastructure and managed services
  • OWN THE SALES PROCESS
    • Manage opportunities through the full sales cycle from prospecting through close
    • Develop proposals, pricing, presentations, and solution recommendations
    • Maintain accurate activity tracking, pipeline management, forecasting, and opportunity updates within HubSpot CRM
    • Partner closely with technical teams, marketing, and leadership to deliver a seamless customer experience
WHAT WE OFFER
  • Compensation: This position offers a guaranteed base salary plus a performance-driven bonus structure, with expected total annual compensation ranging from $65,000 to $120,000 annually based on experience, performance, and results.
  • Comprehensive Benefits: Health, dental, vision, 401k, life insurance and more.
  • Award-Winning Culture: A workplace culture that has been repeatedly recognized as a great place to work.
  • Training and Development: Access to training and development opportunities to help you grow and succeed.
  • Career Growth: Opportunities for advancement within a dynamic and innovative company.

ABOUT YOU
  • 2+ years of experience in B2B sales, consultative selling, or solution selling
  • Experience selling cloud services, managed IT services, infrastructure solutions, cybersecurity solutions, or SaaS products
  • Strong relationship-building, communication, and presentation skills
  • Ability to understand customer challenges and position technical solutions effectively
  • Comfortable learning new technologies and developing knowledge around cloud solutions, cybersecurity, and managed IT services
  • Experience managing pipelines, opportunities, and CRM activities
  • Self-motivated, organized, and comfortable managing multiple priorities
  • Ability to travel 25%-50% of the time for customer meetings, trade shows, and events
BONUS POINTS IF YOU HAVE
  • Familiarity with manufacturing, engineering, architecture, or industrial business environments
  • Experience with HubSpot or other CRM platforms

ABOUT US 
CADimensions, Inc. is the premier provider of innovative tools and solutions for the Engineering and Manufacturing community. We partner with industry leaders to offer state-of-the-art CAD software, 3D printing technologies, and comprehensive consulting services. Our mission is to empower our clients to bring their visions to life by enhancing efficiency and fostering creativity. Whether it's through advanced design services, cutting-edge additive manufacturing, or expert training and support, CADimensions is dedicated to driving success and innovation for our customers. Join us and be a part of a dynamic team that is shaping the future of engineering and manufacturing. 

Visit us at CADimensions to learn more about our products and services.

EQUAL OPPORTUNITY EMPLOYER
CADimensions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other legally protected characteristic.