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Night Shift Remote Customer Success Jobs in Rochester, NY

Webbing

CSM Team Lead

York, NY · On-site +1

Description The Webbing Customer Success Manager Team Lead is responsible for managing the post ... Fully remote role * Medical benefits

Webbing

Sales Engineer - USA

York, NY · On-site +1

... customer success to ensure internal alignment. * Prepare and communicate weekly and quarterly ... Fully remote role. * Medical benefits. #LI-HT1

CaterTrax

Chief Technology Officer

Rochester, NY · On-site +1

The company is hybrid but qualified remote applicants are encouraged to apply. ESSENTIAL DUTIES AND ... Collaborate with Product and Customer Success to identify and prioritize high-impact AI use cases ...

Volaris Group

Chief Technology Officer

Rochester, NY · On-site +1

The company is hybrid but qualified remote applicants are encouraged to apply. ESSENTIAL DUTIES AND ... Collaborate with Product and Customer Success to identify and prioritize high-impact AI use cases ...

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All JobsCustomer Success JobsNight Shift Remote Customer Success JobsNight Shift Remote Customer Success Jobs in Rochester, NY

Night Shift Remote Customer Success information

See Rochester, NY salary details

$32.1K

$82K

$138.1K

How much do night shift remote customer success jobs pay per year?

As of Aug 24, 2026, the average yearly pay for night shift remote customer success in Rochester, NY is $81,957.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,700.00 and $97,700.00 per year, depending on experience, location, and employer.

What is the difference between Night Shift Remote Customer Success vs Night Shift Remote Technical Support?

AspectNight Shift Remote Customer SuccessNight Shift Remote Technical Support
Required CredentialsCustomer service experience, CRM familiarity, sometimes certifications in customer successTechnical certifications, troubleshooting skills, IT or product-specific certifications
Work EnvironmentRemote, customer-facing, communication-focusedRemote, technical troubleshooting, problem-solving
Employer & Industry UsageTech companies, SaaS providers, e-commerceIT firms, software companies, hardware providers
Common Search & ComparisonCustomer success roles, client managementTechnical support roles, troubleshooting jobs

Night Shift Remote Customer Success focuses on maintaining client relationships, onboarding, and ensuring customer satisfaction, often requiring communication and CRM skills. In contrast, Night Shift Remote Technical Support emphasizes resolving technical issues, troubleshooting, and technical knowledge. Both roles are remote, but they serve different functions within the customer service and technical support spectrum.

What are popular job titles related to Night Shift Remote Customer Success jobs in Rochester, NY?

For Night Shift Remote Customer Success jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching Night Shift Remote Customer Success jobs in Rochester, NY look for?

The top searched job categories for Night Shift Remote Customer Success jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Night Shift Remote Customer Success jobs?

Cities near Rochester, NY with the most Night Shift Remote Customer Success job openings:

Night Shift Remote Customer Success jobs near you

Customer Success Manager

Webbing

York, NY • On-site, Remote

Full-time

Re-posted 14 days ago

Job description

Description
The Customer Success Manager (CSM) manages a portfolio of strategic customers across the United States, ensuring they achieve measurable business value from Webbing's connectivity solutions while building long-term partnerships. The CSM serves as the trusted advisor throughout the customer lifecycle-from deployment and onboarding through adoption, growth, and renewal-working closely with Sales, Product, Engineering, Customer Operations, and Support.
Key Responsibilities:
Customer Success Management
  • Build trusted relationships with customer stakeholders and executive sponsors.
  • Develop and execute Customer Success Plans aligned with customer business objectives.
  • Drive customer adoption, retention, satisfaction, and long-term growth.
  • Monitor customer health, usage trends, and business outcomes.
  • Identify customer risks and proactively lead mitigation plans.
  • Act as the primary customer advocate within Webbing.

Customer Lifecycle Management
  • Coordinate customer onboarding and deployment activities.
  • Ensure successful implementation of Webbing products and services.
  • Conduct regular customer cadence meetings.
  • Lead Executive Business Reviews (EBRs) and strategic planning sessions.
  • Track commitments and ensure timely follow-up on action items.

Business Growth
  • Partner with Sales to identify expansion and cross-sell opportunities.
  • Support strategic account planning and customer growth initiatives.
  • Promote adoption of new products and platform capabilities.

Operational Excellence
  • Maintain accurate customer records and Salesforce account hygiene.
  • Document customer architecture, stakeholders, and success plans.
  • Monitor SIM usage, data consumption, and service trends.
  • Coordinate operational requests with Customer Operations and Support.
  • Ensure timely communication during incidents and major service events.

Customer Site Visits
  • Travel regularly to customer locations across the United States.
  • Conduct on-site Executive Business Reviews, workshops, deployment meetings, and relationship-building visits.
  • Strengthen executive relationships through face-to-face engagement.
  • Support strategic customer initiatives and key business milestones.

Requirements
  • 5+ years of experience in Customer Success, Account Management, Technical Account Management, Project Management, or similar customer-facing roles.
  • Experience managing enterprise or B2B customers.
  • Excellent communication, presentation, and relationship-building skills.
  • Strong organizational, analytical, and project management abilities.
  • Experience with Salesforce or similar CRM platforms.
  • Professional English (spoken and written).
  • Willingness to travel up to for customer meetings, Executive Business Reviews, deployments, and site visits.

Preferred Qualifications
  • Experience in IoT Connectivity, Telecommunications, Enterprise Mobility, SaaS, or Automotive Connectivity.
  • Experience managing strategic or global enterprise customers.
  • Knowledge of APIs, eSIM technologies, or connectivity platforms

About Webbing
Founded in early 2010, Webbing is a global data MVNO that delivers enterprise grade, global connectivity and IoT services across more than 200 countries and 600+ mobile carriers' networks. Webbing's secured network delivers network protection and web content intelligence.
Enterprise customers can manage, monitor, and optimize data usage in real-time with Webbing's powerful software platform. Gain visibility by application type and have the power to white list applications and limit non-business applications with the click of a button, saving money and improving compliance.
What we offer
  • The opportunity for professional development within a reputable international innovative and growing company.
  • The opportunity to join a team of highly professional specialists in an international environment.
  • Fully remote role
  • Medical benefits

Apply