ZipRecruiter

Log In

2

Freelance Remote Email Customer Service Jobs in Rochester, NY

next page

Showing results 1-20

All JobsEmail Customer Service JobsFreelance Remote Email Customer Service JobsFreelance Remote Email Customer Service Jobs in Rochester, NY

Freelance Remote Email Customer Service information

See Rochester, NY salary details

$9

$22

$68

How much do freelance remote email customer service jobs pay per hour?

As of Aug 4, 2026, the average hourly pay for freelance remote email customer service in Rochester, NY is $22.66, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $18.51 per hour, depending on experience, location, and employer.

What is the difference between Freelance Remote Email Customer Service vs Freelance Remote Live Chat Customer Support?

AspectFreelance Remote Email Customer ServiceFreelance Remote Live Chat Customer Support
CredentialsBasic customer service skills, communication skillsSimilar credentials, often requiring quick typing skills
Work EnvironmentResponding to emails asynchronouslyReal-time chat interactions
Industry UsageCommon in e-commerce, tech support, SaaSPopular in tech, retail, and service industries
Search & Comparison IntentOften searched for as a flexible, freelance customer support roleCompared for real-time support capabilities

Both roles involve assisting customers remotely, but email customer service focuses on asynchronous communication via email, while live chat customer support provides real-time assistance through chat. The skills and credentials are similar, but the work environment and interaction speed differ, catering to different customer support needs.

What are popular job titles related to Freelance Remote Email Customer Service jobs in Rochester, NY? For Freelance Remote Email Customer Service jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Freelance Remote Email Customer Service jobs in Rochester, NY look for? The top searched job categories for Freelance Remote Email Customer Service jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Freelance Remote Email Customer Service jobs? Cities near Rochester, NY with the most Freelance Remote Email Customer Service job openings:
Freelance Remote Email Customer Service jobs near you
Infographic showing various Freelance Remote Email Customer Service job openings in Rochester, NY as of July 2026, with employment types broken down into 77% Full Time, 19% Part Time, and 4% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $47,135 per year, or $22.7 per hour.

Remote Customer Service Representative

Viajemos Solas pero en Grupo

Rochester, NY โ€ข Remote

$15.75 - $21.50/hr

Part-time

Re-posted yesterday

Job description

We are seeking motivated and customer-focused individuals to join our remote team as Customer Service Representatives. In this role, you will assist clients with inquiries, coordinate reservations and scheduling requests, provide support throughout the customer experience, and help ensure exceptional service standards are maintained.

The ideal candidate is organized, professional, detail-oriented, and enjoys helping others.

Responsibilities
  • Respond to customer inquiries via phone, email, chat, and online platforms
  • Provide accurate information regarding services, options, and availability
  • Assist with reservations, scheduling, and customer coordination
  • Maintain customer records and documentation
  • Follow up with customers regarding requests and appointments
  • Address concerns and escalate issues when appropriate
  • Deliver exceptional customer service and support
  • Participate in ongoing training and team meetings
Qualifications
  • Strong communication and interpersonal skills
  • Excellent customer service mindset
  • Ability to multitask and manage priorities effectively
  • Strong organizational and problem-solving skills
  • Comfortable using online systems, email, and web-based tools
  • Previous customer service, hospitality, administrative, or support experience is a plus
  • High school diploma or equivalent preferred
Benefits
  • Remote work environment
  • Flexible scheduling options
  • Ongoing training and development
  • Supportive team atmosphere
  • Opportunities for professional growth
  • Recognition and performance-based advancement opportunities
Ideal Candidate

You enjoy working with people, have strong attention to detail, communicate professionally, and take pride in providing excellent customer experiences from initial inquiry through completion of services.

Apply