Remote Credit Card Customer Service Jobs (NOW HIRING)

Position Overview
At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a(n) [position title] within PNC's [name of division] organization, you will be based in [city/state location of position].
Job Profile
Position OverviewAt PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Solution Architect within PNC's Lending Tech organization, you will be based in Dallas, TX, Pittsburgh, PA, Strongsville, OH or Birmingham, AL.
We are seeking a highly skilled Solution Architect to provide architectural oversight and technical leadership across our Credit Card Servicing Applications and Customer Journeys ecosystem and its vendor and distributed data landscape. This role will bridge mainframe and distributed platforms, driving end-to-end solution design, integration, and data governance across the FDR, CCH, NCS, CSH, CSE, REW, and ATZ mnemonics. Coordinating Architectural solutions with Credit Card Customer Channel platforms such as online banking, DSP, and Mobile is also a key component.
The ideal candidate will bring deep expertise in data architecture, API/distributed systems, and enterprise integrations, with the ability to coordinate cross-platform initiatives and ensure alignment with enterprise data strategies.
Architecture & Solution Design
• Serve as the primary architect and technical lead for the Credit Card Servicing team, participating in Customer Journey crew solutions/planning
Design and implement scalable, integrated solutions across all mnemonics as needed
Architect data flows and integrations between:
• Mainframe systems (as integrates with distributed systems)
• Distributed platforms (Oracle, MS SQL Server, APIs, etc.)
Integration & Platform Alignment
• Lead integration efforts across:
o Distributed Oracle databases (CCH & CSH)
o Ensure seamless data interoperability and consistency between legacy (mainframe) and modern (distributed) platforms.
o Collaborate with engineering, data, and business teams to align system interfaces and data models.
Data Governance & Documentation
• Drive comprehensive data documentation and lineage tracking as appropriate:
• Assist in ensuring all relevant data assets are fully documented within Alation/BDH.
• Establish and enforce standards for data governance, metadata management, and data quality.
Technical Leadership & Coordination
• Provide architectural guidance for new initiatives, enhancements, and system modernization efforts.
• Facilitate cross-team collaboration to ensure efficient execution of integration and data initiatives.
• Partner with stakeholders to prioritize, plan, and deliver solutions aligned with business objectives.
Modernization & Continuous Improvement
• Identify opportunities to modernize legacy processes and expand distributed capabilities within Credit Card Servicing applications.
Promote best practices in:
• Data architecture
• System integration
• Performance optimization
• Drive adoption of enterprise data platforms and tools.
Required Qualifications
• 8+ years of experience in solution architecture, data architecture, or related roles
Strong experience with:
• Strong API experience
• Oracle databases (distributed environments)
• Proven expertise in system integration and enterprise architecture design
• Strong understanding of data modeling, ETL processes, and data flows
• Ability to lead cross-functional initiatives and influence stakeholders
Preferred Qualifications
• Mainframe systems and data environments would be a plus
• Distributed data platforms (Hadoop ecosystem) would be a plus
• Experience working with financial or enterprise data repositories (FDR-like environments) would be a plus
• Familiarity with CCH/CSH ecosystems or similar data platforms would be a plus
• Knowledge of BDH (Big Data Hub) environments would be a plus
• Strong background in hybrid architecture (mainframe + distributed systems)
• Experience documenting complex data ecosystems and lineage
Key Competencies
• Strategic thinking and end-to-end architectural vision
• Strong communication and stakeholder management
• Ability to bridge legacy and modern technologies
• Leadership in cross-team coordination and execution
• Detail-oriented with a focus on data governance and documentation
Summary
This role is critical in leading architecture for Credit Card Modernization, working to understand legacy processes, business outcomes, and benefits of when/how much to move into modernization in appropriate phases. The Solution Architect will ensure cohesive system design, robust data governance, and seamless collaboration across platforms and teams.PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals.PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.Job Description

• Participates in defining functional designs and application systems architecture across all technologies and platforms.
• Designs an application's technical infrastructure, such as specific databases, programming languages, utilities, and testing approaches.
• Participates in the assessment of software defects discovered during the quality assurance process.
• Participates in addressing enterprise-wide platform and technology requirements for applications.
• Develops detailed programming instructions to solve business problems through automation support.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Preferred SkillsCompetitive Advantages, Customer Solutions, Data Architecture Development, Design, Enterprise Architecture Framework, Machine Learning (ML), Microsoft SQL Server, Oracle, Risk Assessments, Solution Architecture, Technical KnowledgeCompetenciesAnalytical Thinking, Application Development Tools, Industry Knowledge, IT Architecture, Platform Architecture, Products and Services, Service Oriented Architecture Technologies, Software Process Improvement (SPI)Work ExperienceRoles at this level typically require a university / college degree, with 5+ years of industry-relevant experience. Specific certifications are often required. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.EducationBachelorsCertificationsNo Required Certification(s)LicensesNo Required License(s)Pay TransparencyBase Salary: $36,000.00 – $194,350.00Salaries may vary based on geographic location, market data and on individual skills, experience, and education. This role is incentive eligible with the payment based upon company, business and/or individual performance.Application WindowGenerally, this opening is expected to be posted for two business days from 05/27/2026, although it may be longer with business discretion.BenefitsPNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.

To learn more about these and other programs, including benefits for full time and part-time employees, visit pncthrive.com.

Disability Accommodations Statement

If an accommodation is required to participate in the application process, please contact us via email at AccommodationRequest@pnc.com. Please include “accommodation request” in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses.  Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

At PNC we foster an inclusive and accessible workplace.  We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

Equal Employment Opportunity (EEO)

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.

California Residents

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