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Remote Concierge Jobs (NOW HIRING)

Improvizations

UKG Concierge Lead - Remote (USA)

$15.75 - $20.50/hr

Monitor and Manage Concierge intake and resolution for assigned customers * Coordinate with non-Concierge resources and follow up internally to resolve gaps (missing estimates, missing owners ...

Innovative Network of Knowledge

Educational Concierge

$15.75 - $20.50/hr

Educational Concierge: Every family has access to a dedicated Educational Concierge to assist with ... Ability to work independently while collaborating effectively with a remote team. Familiarity with ...

NWR SERVICES LLC

Concierge- Charlotte Market

Charlotte, NC · On-site +1

$15.25 - $19.75/hr

Concierge - (Full Time and Part Time positions available) Schedule: Must be flexible for all shifts Behind Every Exceptional Community Is a Team That Runs It Flawlessly At Northwood Ravin, we're ...

Abax Health

Patient Access Concierge (Remote)

$17.75 - $22.50/hr

United States | Remote Summary The Patient Access Concierge independently manages a broader range of patient access activities, including patient registration, insurance verification, appointment ...

Pavago

Travel Concierge & Operations Specialist

Remote Working Hours: EST Position Type: Full-Time About the Role We're hiring for our client, a fast-paced luxury travel and aviation company, seeking a Travel Concierge & Operations Specialist to ...

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How much do remote concierge jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for remote concierge in the United States is $18.12, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.23 per hour, depending on experience, location, and employer.

What is a remote concierge?

A Remote Concierge assists clients with various requests, such as making reservations, arranging travel, providing recommendations, and handling other personal or business-related tasks—all from a remote location. They typically work for hotels, luxury services, or concierge companies. This role requires excellent communication, problem-solving skills, and knowledge of resources to meet client needs efficiently.

What are the typical daily responsibilities of a remote concierge?

As a Remote Concierge, your daily responsibilities often include responding to client requests via phone, chat, or email, making reservations or travel arrangements, and researching solutions to meet individual needs. You may also coordinate with vendors, provide recommendations, and handle last-minute changes or special requests. Strong organizational skills are essential, as you may be managing many tasks simultaneously for multiple clients. Collaboration with other team members or service providers is common, ensuring clients receive timely and high-quality assistance. This dynamic, service-focused role offers each day with a new set of challenges and opportunities to exceed client expectations.

What are the key skills and qualifications needed to thrive as a remote concierge?

To thrive as a Remote Concierge, you need strong customer service, problem-solving, and multitasking abilities, often supported by prior experience in hospitality or virtual assistance. Familiarity with customer relationship management (CRM) software, messaging platforms, and scheduling tools is commonly required. Exceptional communication, adaptability, and attention to detail help you stand out in this role. These skills ensure that clients receive prompt, personalized, and seamless support regardless of location.

How to be a remote concierge?

To become a remote concierge, you should develop strong customer service and communication skills, often through experience in hospitality or customer support roles. Familiarity with online booking systems, email management, and basic computer skills are essential, and some positions may require a high school diploma or equivalent. A professional attitude and the ability to work independently are important for success in this role.

Who is the best company to work for remotely?

The best company to work for remotely varies based on individual preferences, but many reputable organizations offer remote concierge roles, including large tech firms, customer service providers, and hospitality companies. Factors such as company culture, benefits, and flexibility are important considerations for remote job seekers in this field.
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Remote Concierge jobs near you
Infographic showing various Remote Concierge job openings in the United States as of August 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 75% Full Time, 15% Part Time, and 8% Contract. Highlights an 98% Physical, and 2% Remote job distribution, with an average salary of $37,689 per year, or $18.1 per hour.

UKG Concierge Lead - Remote (USA)

Improvizations

Remote

$15.75 - $20.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 22 days ago

Job description

About Us: At Improv, we are committed to transforming the Human Capital Management (HCM) and Workforce Management (WFM) industry through a strategic focus on Strategy, Process, and People. Our goal is to deliver solutions that truly meet our clients' needs, not just the latest trend. By partnering with the best in the industry, we broaden our capabilities and consistently achieve our clients' business outcomes.
Improv empowers our team with a culture of innovation, trust, and open communication, ensuring our people bring their best every day. Our work impacts millions of lives around the globe. We don't take this lightly. It's a big job - and we are all-in. We're always looking for great teammates who share our passion for doing meaningful work that makes a real difference.
We are seeking for unique and experienced UKG Concierge Lead to join our team
What You Will Do:
  • Monitor and Manage Concierge intake and resolution for assigned customers
  • Coordinate with non-Concierge resources and follow up internally to resolve gaps (missing estimates, missing owners, pending access/onboarding, aging tickets)
  • Review dashboards regularly to track completed work, in-progress items, blockers, and risks
  • Ensure customer meetings and deliverables are prepared for and executed to expected quality standards
  • Watch for delivery risk, scope changes, capacity conflicts, and client dissatisfaction; escalate to leadership when required
  • Discover and analyze client business requirements and business processes
  • Create usable documentation including audit findings, business requirements, and product design documents
  • Translate findings and product design documentation into properly configured applications (Timekeeping, Scheduler, etc.)
  • Actively participate, and as needed lead, testing, and quality assurance activities for the projects.
  • Assist with change management and user acceptance testing
  • Maintain the internal project management system up to date with all-time worked, task status, and related documentation
  • Lead impactful meetings that bring customers and team members together, creating alignment and driving progress
  • Craft and communicate project blueprints, defining work plans, scope, timelines, and resourcing to keep everyone on track
  • Drive efficiency and continuous improvement by managing projects with our proven methodology while suggesting improvements to boost speed and consistency
  • Maintain current in-depth technical, functional, and operational knowledge of UKG PRO WFM (Dimensions), and/or Ready
  • Experience with UKG Workforce Central and understanding of Workforce Central vs. PRO WFM differences is helpful but not required

Your knowledge, skills, and abilities:
  • Minimum 5 years' UKG experience with completing full implementations of UKG Pro WFM and/or Ready - participated in at least 3 project end to end through go live.
  • End-to-end experience with the following Dimensions modules:
    • Timekeeping
    • Absence (Attendance and Leave)
    • Scheduler
  • End-to-end experience with the following Ready modules:
    • HR - Performance, Recruiting, Compensation, Succession Planning, Learning, Benefits, COBRA, ACA
    • Payroll - Payroll Services
    • Time - Accruals, Attestation, LOA/Leave
    • Scheduler
    • People Insights
  • Hold active certifications:
    • UKG Pro WFM Timekeeping and/or
    • UKG Ready Implementation Time
  • Strong operational organization and attention to detail (ticket hygiene, follow-through)
  • Clear written and verbal communication with clients and internal stakeholders
  • Ability to manage a weekly cadence and deadlines consistently
  • Comfort coordinating across multiple resources, ensuring ownership and accountability
  • Risk awareness and sound judgment on when and how to escalate
  • Exemplary customer service skills with demonstrated ability to effectively develop and maintain client relationships. Client service mindset with a focus on trust, transparency, and responsiveness
  • Experience managing projects and developing relationships virtually
  • Bachelor's Degree or equivalent in Computer Science or related field (or equivalent experience)
  • Applicants must have authorization to work in USA without current or future visa sponsorship

What would make you an outstanding candidate:
  • PMP Certification - Preferred
  • Experience with ADP Workforce Management optional.
  • Understanding of UKG Navigator, Paragon, and Launch methodology/tools.

Why join the Improvizations team?
We are committed to creating an inclusive environment for our team. If you have a special need that requires accommodation, please let your recruiter know.
We currently offer the following benefits:
  • Access to medical, dental, and vision insurance through Cigna, with the majority of the employee cost covered by the employer
  • Employer funding to HSA accounts and FSA access
  • Access to a 401(k) through Vanguard with a guaranteed employer contribution
  • Flexible vacation policy that allows you to manage your schedule and rest and recharge when you need to
  • Ten (10) holidays with flexibility based on what is important for you and those you love
  • Family-friendly benefits, extended parental leave for when you need to spend critical time with new family members, employer-paid short-term and long-term disability, employer-paid life insurance, and access to additional life insurance, hospital coverage, accidental coverage, discounted mental health support, and more
  • Support on individual development through certifications, continued learning, conferences, and more

We value a diverse workforce and a culture of inclusivity and belonging. All employment decisions shall be made without regard to age, race, creed, color, religion, gender, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Improvizations is an Equal Opportunity Employer.

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