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Remote Collection Jobs in Tennessee (NOW HIRING)

This is a remote / work-from-home role. You must reside in one of the following states: Arizona ... For information about our collection, use, and disclosure of applicants' personal information as ...

Customer Service Reps | CSRs | REMOTE

Nashville, TN · Remote

$15.50 - $21/hr

Remote Human Resources Customer Service Representative Pay: Competitive Hourly Pay Location: Remote, Nashville, TN Area Work From Home Opportunity Looking for a rewarding customer service career ...

Lead Operations Integration Remote-Centric Hybrid Company Overview: AMSURG is an independent leader ... Coordinate the collection and analysis of critical operational data in partnership with functional ...

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Lead Operations Integration Remote-Centric Hybrid Company Overview: AMSURG is an independent leader ... Coordinate the collection and analysis of critical operational data in partnership with functional ...

New

Lead Operations Integration Remote-Centric Hybrid Company Overview: AMSURG is an independent leader ... Coordinate the collection and analysis of critical operational data in partnership with functional ...

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Remote Collection information

See Tennessee salary details

$11

$19

$27

How much do remote collection jobs pay per hour?

As of Jun 28, 2026, the average hourly pay for remote collection in Tennessee is $19.48, according to ZipRecruiter salary data. Most workers in this role earn between $16.15 and $21.83 per hour, depending on experience, location, and employer.

What is a Remote Collection job?

A Remote Collection job involves contacting individuals or businesses to collect overdue payments, verify account information, and arrange payment solutions—all from a remote location. These roles typically require strong communication, negotiation, and problem-solving skills. Agents may work via phone, email, or online chat, following company guidelines and legal regulations. Effective time management and the ability to handle sensitive financial information are key to success in this role.

What are the key skills and qualifications needed to thrive in the Remote Collection position, and why are they important?

To thrive in a Remote Collection role, you need strong organizational skills, attention to detail, and experience in accounts receivable or debt collection, usually complemented by a high school diploma or equivalent. Familiarity with collection management software (like FICO Debt Manager or similar CRM tools), phone systems, and basic office software is typically required. Exceptional verbal communication, negotiation, and resilience are key soft skills that help you effectively engage with clients and resolve outstanding accounts. These abilities are crucial for meeting collection targets, maintaining positive client relations, and operating efficiently in a remote work environment.

What are some common challenges faced in a Remote Collection role, and how can they be managed?

One common challenge in a Remote Collection role is communicating effectively with individuals who may be stressed or reluctant to discuss payment issues. Working remotely can also make it more difficult to collaborate with team members, requiring strong self-motivation and proactive communication. Many companies provide comprehensive training and regular virtual team meetings to address these challenges, as well as access to digital tools that streamline the collection process. Success in this role often comes from balancing persistence and professionalism, ensuring payments are collected while maintaining positive client relationships.

What are the most commonly searched types of Collection jobs in Tennessee? The most popular types of Collection jobs in Tennessee are:
What cities in Tennessee are hiring for Remote Collection jobs? Cities in Tennessee with the most Remote Collection job openings:
Infographic showing various Remote Collection job openings in Tennessee as of June 2026, with employment types broken down into 40% Full Time, 40% Part Time, and 20% Contract. Highlights an 37% Physical, 4% Hybrid, and 59% Remote job distribution, with an average salary of $40,522 per year, or $19.5 per hour.
Commercial Lines AVP/Team Leader (Charlotte hybrid or remote)

Commercial Lines AVP/Team Leader (Charlotte hybrid or remote)

National Financial Partners

Franklin, TN • On-site, Remote

Full-time

Medical, Retirement, PTO

This job post has expired today. Applications are no longer accepted.


Job description

Who We Are:
NFP, an Aon company, is a multiple Best Places to Work award winner in Business Insurance who has also earned the WORK180 employer endorsement. We are an organization of consultative advisors and problem solvers. We help companies and individuals around the globe address their most significant risk, workforce, wealth management and retirement challenges through custom solutions and a people-first approach. To learn more, please visit: https://www.NFP.com.
Job Summary:
The AVP/Team Leader is a strategic leader responsible for managing and contributing to the growth of a portfolio of high-value Commercial Lines Property & Casualty clients. You will lead a team of client service members who drive business outcomes through proactive market engagement, data-driven decision-making, and innovative prospecting and client solutions. You will leverage your deep industry and technical knowledge, utilize technology for operational excellence, and serve as a trusted advisor to internal and external clients, positioning NFP as a market leader.
This is a full-time position with a hybrid schedule from our Charlotte, North Carolina office. We will consider a remote option at our discretion, and for well-qualified candidates demonstrating a high level of product fluency and leadership. Candidates should be in the mid-Atlantic or East Coast for the ability and feasibility to travel to the Charlotte office when required.
Essential Duties and Responsibilities:
Core Responsibilities
  • Own and strategically grow your own book of high-value Property/Casualty clients, driving retention and expansion through internal collaboration, proactive relationship management, and innovative solutions, while also providing support, guidance and leadership for your team members and their BOB.
  • Lead and support organizational and individual producers' new business growth objectives through the development of comprehensive marketing strategies and submissions, leveraging data analytics and market trends to anticipate client needs.
  • Proactively identify and address coverage gaps, recommending enhancements to maximize client protection and business opportunities.
  • Drive renewal and new business processes by designing efficient workflows, automating data collection, and mentoring team members.
  • Serve as a market strategist, continuously monitoring carrier appetites and industry trends to formulate best innovative solutions.
  • Build and leverage deep carrier relationships to negotiate optimal terms and create competitive advantage.
  • Lead cross-functional teams with a focus on empowerment and accountability, delegating strategically to maximize team strengths.
  • Champion data-driven decision-making by leveraging technology platforms to generate actionable insights and streamline operations.
  • Act as a trusted advisor, proactively educating prospects and clients on emerging risks, regulatory changes, and strategic coverage options.
  • Participate in the creation of prospect and client proposals and presentations that reflect accurate coverage terms, pricing, and strategic recommendations.
  • Continuously seek professional development opportunities and represent NFP as a thought leader at industry events.
  • Build and maintain strong relationships with carriers and clients through regular contact and client visits. Keep clients apprised of appropriate industry trends and events, including all state and federal regulatory issues.
  • Reviews client contracts to ensure compliance with insurance requirements.
  • Provide support to staff on answering coverage questions and service excellence.
Knowledge, Skills, and/or Abilities:
  • Staff management and Leadership experience including performance management, training, budgeting and operations.
  • Excellent written communication skills writes clearly; edits work for spelling and grammar; varies writing style to meet needs; presents numeric data effectively; able to read and interpret written information.
  • Demonstrate strong leadership skills.
  • Possess technical expertise plus good analytical and problem-solving skills.
  • Advanced analytical and strategic thinking skills.
  • Attention to detail and follow-through while maintaining a sense of urgency.
  • Overall demonstration of leadership, customer service, ethical behavior, sound judgment and professionalism.
  • When working from home, you must maintain a private workspace to secure company equipment and correspondence; maintain high-speed internet, be present and responsive online and minimize personal interruptions during your work shift.
Desired Qualifications
  • Bachelor's degree desired. High school diploma or equivalent is required with additional training or education
  • Typically, more than 10 years of Commercial Lines Insurance experience
  • Experience as a Manager, Team Lead/Supervisor or other leadership role required
  • Must be computer literate with proficiency in Word and Excel
  • Agency Management system experience required. EPIC experience is highly desired
Certificates, Licenses, Registration:
  • P&C Insurance License required upon hire
  • Professional insurance designation required. (CIC, CISR, CPCU, CRM, AAI, etc.) preferred
What We Offer:
We're proud to offer a competitive salary, PTO & paid holidays, 401(k) with match, exclusive discount programs, health & wellness programs, and more. Our PeopleFirst culture focuses on building and nurturing lifelong relationships with our employees because, at the end of the day, we exist to be there for others. The base salary range for this position is $120,000 $150,000. The base salary offered will be determined by factors including, but not limited to, experience, credentials, education, certifications, skill level required for the position, the scope of the position, and geographic location. Actual base salary offered will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.
NFP and You... Better Together!
NFP is an inclusive Equal Employment Opportunity employer.