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Remote Cobra Insurance information

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$23.5K

$59.1K

$97.5K

How much do remote cobra insurance jobs pay per year?

As of Jun 12, 2026, the average yearly pay for remote cobra insurance in the United States is $59,095.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,500.00 and $77,500.00 per year, depending on experience, location, and employer.

What is the difference between Remote Cobra Insurance vs Remote Health Insurance Specialist?

AspectRemote Cobra InsuranceRemote Health Insurance Specialist
CredentialsTypically requires knowledge of COBRA regulations, insurance policies, and sometimes certifications in insurance or benefits administrationRequires knowledge of health insurance plans, customer service skills, and often certifications like AHIP or health insurance licenses
Work EnvironmentRemote, customer service or benefits administration setting, often within insurance companies or HR departmentsRemote, customer support or sales environment within insurance agencies or health plan providers
Industry UsageCommonly used in employee benefits and insurance administration sectorsUsed in health insurance sales, support, and benefits consulting sectors

Remote Cobra Insurance focuses on managing COBRA benefits and compliance, while Remote Health Insurance Specialist handles broader health insurance plans and customer support. Both roles are remote and require insurance knowledge, but they serve different aspects of health benefits administration.

What is a Remote COBRA Insurance Specialist?

A Remote COBRA Insurance Specialist is a professional who manages COBRA health insurance administration and compliance tasks from a remote location. Their main responsibilities include processing COBRA enrollments, communicating with employees about their rights and options, and ensuring that all legal requirements related to COBRA are met. They may work for third-party administrators, insurance companies, or directly for employers. This role is ideal for individuals with strong organizational and communication skills, as well as experience in benefits administration. Working remotely allows them to perform these duties from home or another location outside of a traditional office.

What are some common challenges faced by Remote COBRA Insurance Specialists and how can they be managed?

Remote COBRA Insurance Specialists often face challenges such as keeping up-to-date with frequently changing regulations, managing sensitive client data securely, and ensuring clear communication with clients and employers across different time zones. To manage these challenges, it's important to stay current with industry updates through regular training, use secure digital tools for managing confidential information, and establish consistent communication protocols with your team and clients. Effective time management and a strong understanding of compliance requirements are also essential to succeed in this remote role.

What are the key skills and qualifications needed to thrive as a Remote COBRA Insurance Specialist, and why are they important?

To thrive as a Remote COBRA Insurance Specialist, you need a solid understanding of COBRA regulations, benefits administration, and compliance requirements, often supported by experience in health insurance or HR. Familiarity with benefits administration platforms, CRM systems, and regulatory compliance software is typically required. Strong attention to detail, customer service skills, and effective communication are crucial for managing sensitive data and assisting clients remotely. These competencies ensure accurate administration, regulatory compliance, and high-quality service for clients navigating complex insurance processes.
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Remote Cobra Insurance jobs near you
COBRA & Direct Billing Support Specialist (Remote)

COBRA & Direct Billing Support Specialist (Remote)

National Financial Partners

Chester Springs, PA • On-site, Remote

$18.25 - $24.75/hr

Full-time

Medical, Retirement, PTO

Posted 5 days ago

Job description

Who We Are:
NFP, an Aon company, is a multiple Best Places to Work award winner in Business Insurance. We are an organization of consultative advisors and problem solvers. We help companies and individuals around the globe address their most significant risk, workforce, wealth management and retirement challenges through custom solutions and a people-first approach. To learn more, please visit: https://www.NFP.com.
American Benefits Group (ABG) is one of the nation's leading employee benefit solution providers for Consumer Directed Health accounts, COBRA and Direct Billing services. Over the course of the past 30 years we have grown considerably and we are looking to grow our team even further. We are transforming the benefits administration industry with empowering technology and a world class customer service experience. Come join us and be a part of a team of outstanding individuals working towards building benefit solutions and creating great futures.
Every employee at ABG maintains a laser focus to exceed client expectations every day. Our people are what make us successful and we are looking for qualified candidates to join our team as a COBRA Support Specialist. The COBRA Support Specialist plays a key role as the first point of contact with ABG for many of our clients, brokers and participants.
Summary:
The COBRA Specialist supports and services COBRA & Direct Billing participants, as well as clients and brokers by providing COBRA Administration in accordance with federal COBRA regulations. This position is perfect for you if you enjoy helping others. We're looking for someone who loves solving problems and creating long term customer relationships. This is a great opportunity if you care deeply, genuinely and passionately about customer support and about the role it plays in making a customer-centric team successful.
This is a full-time opportunity working a fully remote schedule. The work schedule is M-F from 8:30am-5pm (EST preferred).
Essential Duties and Responsibilities:
Customer Support
  • Punctually logs in at their assigned phone shift and maintains available status outside of breaks and lunches.
  • Promptly answers incoming calls and e-mails to provide support to clients, brokers, and participants
  • Accurately & confidently explains COBRA to clients, brokers and participants, including COBRA notices, timelines, payments, reporting and coverage.
  • Assist clients, brokers and participants with navigating the COBRA & Direct Billing Portal and Mobile App
  • Remains familiar with reporting functionality and assists clients and brokers with running and interpreting reports in the COBRA & Direct Billing Portal.
  • Document all interactions in the phone system & COBRA & Direct Billing Portal immediately after calls & emails
  • Keeps organized notes of calls requiring follow-up and takes ownership until resolution is reached
  • Maintain a strong working knowledge of COBRA and stay current with law and regulation changes
  • Confidently handles complex issues and collaborates with other team members to come to the best resolution
  • Tactfully addresses sensitive participant matters.
  • Documents urgent reinstatement requests according to department procedure and timely follows up on requests as stated until completed.
  • Consistently follows-through and follows-up on requests until resolved
  • Take initiative to use available resources to problem-solve and escalate when appropriate
  • Appropriately redirect calls and emails to other departments as needed
  • Assumes other duties as assigned by Manager
  • Ensure privacy by following all security and HIPAA guidelines
Processing Changes
  • Timely process requests from participants according to department procedures in the COBRA & Direct Billing Portal, including
    • COBRA elections
    • Removing Dependents
    • Dropping Coverage
    • Life Events
    • Updating direct billing accounts
  • Timely process requests from clients and brokers according to department procedures in the WEX Health COBRA, including:
    • Contact changes
    • Adding/removing subsidies
    • Reporting requests
  • Make good use of available templates and resources to efficiently handle incoming requests.
  • Engage productively with other team members to encourage and maintain an up building environment
  • Ability to work effectively with various individuals and multi-task
  • Ability to make decisions utilizing sound judgment
  • Assumes other duties as assigned by Manager
Some of the core behaviors our ideal candidate will demonstrate are:
  • Communicating complex issues clearly and simply
  • Proactive follow-up
  • Delivering legendary customer service
  • Relentless about improvement
The core competencies of this position are:
  • Customer Support
  • Membership Changes
CORE VALUES
ABG is passionate about maintaining a strong team environment that allows us to have a supportive internal community of support and achievement. Some of our non-negotiable core values are:
  • Display a positive attitude
  • Team-player
  • Flexible and adaptable
  • Problem-solver
  • Attention to detail
  • Takes ownership & pride in assigned tasks
Qualifications and Experience
  • 6-12 months of direct COBRA Administration experience
  • Experience with Direct Billing preferred
  • Experience with WealthCare COBRA Platform strongly preferred
  • Experience with RingCentral preferred
  • Track record as an enthusiastic team player with proven ability to prioritize, multi-task
  • A passion to make customers and coworkers feel important and valued
  • Must be able to cope in fast-paced environment managing sensitive, confidential issues
  • Proficient PC Skills including Microsoft Suite (Microsoft Office, Excel, Outlook, Sharepoint, Teams)
Preferred Skills Not a requirement
  • Bilingual, Spanish
What We Offer: We're proud to offer a competitive salary, PTO & paid holidays, 401(k) with match, exclusive discount programs, health & wellness programs, and more. Our PeopleFirst culture focuses on building and nurturing lifelong relationships with our employees because, at the end of the day, we exist to be there for others. The base salary range for this position is $40,000.00 $50,000.00. The base salary offered will be determined by factors including, but not limited to, experience, credentials, education, certifications, skill level required for the position, the scope of the position, and geographic location. Actual base salary offered will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.

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