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Remote Claims Representative Jobs in Iowa (NOW HIRING)

MCI Careers

Remote Call Center Representative

Iowa, IA · Remote

$14.50 - $18.75/hr

... Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital ... We are hiring Remote Call Center Representatives to join our customer support team. This role is ...

MCI Careers

Remote Call CenterSales Representative

Iowa, IA · Remote

$14.50 - $18.75/hr

... Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital ... We are looking for motivated Remote Call Center Sales Representatives to join our growing team. If ...

MCI Careers

Remote Call Center Representative

Iowa, IA · Remote

$14.50 - $18.75/hr

... Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital ... We are hiring Remote Call Center Representatives to join our customer support team. This role is ...

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All JobsClaims Representative JobsRemote Claims Representative JobsRemote Claims Representative Jobs in Iowa

Remote Claims Representative information

What is a remote claims representative?

A Remote Claims Representative is responsible for reviewing, processing, and resolving insurance claims while working from a remote location. They assess claim details, verify coverage, and communicate with policyholders, medical providers, or other relevant parties to ensure accurate and timely claim settlements. Strong analytical skills, attention to detail, and knowledge of insurance policies are essential for this role. The job often involves using digital tools to document claims and provide customer support.

What are the key skills and qualifications needed to thrive as a remote claims representative?

To thrive as a Remote Claims Representative, you need strong analytical abilities, attention to detail, and a solid understanding of insurance policies and claim processes, often supported by a relevant associate's or bachelor's degree. Familiarity with claims management software, CRM systems, and occasionally industry certifications like AIC (Associate in Claims) is highly beneficial. Excellent communication, problem-solving skills, and the ability to work independently are important soft skills for success in this remote role. These competencies ensure accurate evaluation and efficient resolution of claims while maintaining high customer satisfaction and adherence to regulatory standards.

What are some common challenges faced by remote claims representatives, and how can they be managed?

Remote Claims Representatives often encounter challenges such as managing high caseloads, communicating complex decisions effectively with clients, and staying organized without direct in-person supervision. Successfully navigating these challenges typically involves developing strong time management, self-motivation, and clear digital communication skills. Many companies provide robust training, digital collaboration tools, and regular virtual meetings to support remote staff and maintain team cohesion. Proactively seeking feedback and utilizing available resources can help you stay on track and excel in this dynamic remote environment.

Do you need a license to be a remote claims representative?

In most cases, remote claims representatives do not need a specific license to perform their duties, but licensing requirements can vary depending on the industry and state regulations. Some roles may require a general insurance license or certification, especially if handling sensitive claims or working directly with insurance policies. It is important to check the specific employer's requirements and local regulations for the role.

What are the most commonly searched types of Claims Representative jobs in Iowa?

The most popular types of Claims Representative jobs in Iowa are:

What are popular job titles related to Remote Claims Representative jobs in Iowa?

For Remote Claims Representative jobs in Iowa, the most frequently searched job titles are:

What job categories do people searching Remote Claims Representative jobs in Iowa look for?

The top searched job categories for Remote Claims Representative jobs in Iowa are:

What cities in Iowa are hiring for Remote Claims Representative jobs?

Cities in Iowa with the most Remote Claims Representative job openings:

Remote Claims Representative jobs near you
Infographic showing various Remote Claims Representative job openings in Iowa as of August 2026, with employment types broken down into 2% As Needed, 82% Full Time, 14% Part Time, and 2% Contract. Highlights an 65% Physical, 1% Hybrid, and 34% Remote job distribution.

Property & Casualty Insurance - Casualty Claims Adjuster

Midwest Family Mutual Insurance Company

Urbandale, IA • On-site, Remote

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 29 days ago

Job description

Job Type
Full-time
Description
Midwest Family Mutual Insurance Company (MFM), headquartered in Urbandale, IA, has been a trusted insurance provider since 1891. As a super-regional mutual insurer, we deliver top-tier personal and commercial coverage across multiple states. We prioritize financial stability, customer service excellence, and innovation, fostering a collaborative and forward-thinking work environment.
We're looking for an experienced Property & Casualty General Liability Claims Adjuster to join our remote-first team. If you have a strong background investigating and resolving complex liability claims-and experience with construction liability claims-we'd love to hear from you.
This is a full-time, work-from-home position, providing employees with the flexibility and support to thrive remotely.
Our Core Values
At MFM, our company culture is built on these guiding principles:
  • Focus on Agents & Customers - We are committed to Independent Agents as our exclusive distribution channel. Our mission is to serve our Agents first so they can best serve our policyholders, ensuring competitive pricing, proper coverage, and fair claims service.
  • Innovate - We embrace change and encourage employees to share innovative ideas that enhance productivity, product offerings, cost containment, and customer experience.
  • Think Like an Owner - Every employee should bring an "owner mindset" to their work, making decisions that support company growth, sound underwriting, and responsible claims service.
  • Treat Each Other Like Family - We value a close-knit company culture, where employees are known by name, not by number. Even in a remote setting, we strive to build meaningful connections across teams.
  • Enjoy What You Do - With over 2,000 hours dedicated to work each year, we foster an environment where employees find purpose and satisfaction in their roles, whether through assisting policyholders or contributing to strategic growth.
  • Do Things the Right Way - Ethical integrity is paramount. We emphasize best practices, responsible decision-making, and doing what is right, even when no one is watching.

Position Overview
Join our team as a General Liability Claims Adjuster, where your expertise, problem-solving skills, and dedication to fair claim resolution will make a real impact. This role demands strong analytical abilities, sound judgment, and top-tier customer service to support agents and policyholders.
Key Responsibilities
  • Investigate & Evaluate - Conduct in-depth claim investigations, gather recorded statements, and determine coverage
  • Reserve Management - Timely & Adequate reserving.
  • Document Management - Maintain organized, professional claim files, reports, and communications
  • Negotiate & Resolve - Strategically negotiate settlements to achieve fair, timely resolutions.
  • Stay Current - Keep up with evolving legal statutes, policy conditions, and industry trends.
  • Navigate Technology - Operate seamlessly within a paperless Claims Management System.
  • Engage in Legal Proceedings - Travel as needed for depositions, mediations, and trials.

Work Conditions
  • Remote Work Environment - This position is primarily remote and requires a dedicated, professional home office workspace that provides a safe, secure, and distraction-limited work environment.
  • Work Schedule - Standard 40-hour workweek with flexibility within established business hours. Core business hours are 8:00 a.m. - 5:00 p.m. CST. Due to the nature of claims operations, occasional early morning, evening, or extended hours may be necessary during periods of high claim volume, catastrophic events, or other business demands.
  • High-Speed Internet - Reliable, high-speed internet service is required to support video conferencing, cloud-based applications, and efficient communication throughout the workday.
  • Technology-Driven Environment - Frequent use of a computer, multiple monitors, keyboard, mouse, telephone, and virtual meeting platforms. Ability to accurately and efficiently use technology for extended periods is essential.
  • Manual Dexterity - Requires fine motor skills and manual dexterity sufficient to operate a computer keyboard, mouse, telephone, and other standard office equipment with precision and accuracy.
  • Visual Requirements - Frequent viewing of computer monitors, electronic documents, and claim files requiring close visual attention and the ability to distinguish details.
  • Communication - Frequent verbal and written communication with policyholders, agents, attorneys, contractors, vendors, and internal business partners via phone, email, and virtual meetings.
  • Work Schedule - Primarily sedentary work requiring prolonged periods of sitting while maintaining the ability to occasionally stand, walk, stretch, or move throughout the workday.
  • Travel - Occasional travel may be required for claim investigations, training, meetings, or company events..

Requirements
Qualifications & Experience
  • 2+ years handling Commercial Liability claims, inclusive of litigation experience.
  • Experience with construction liability claims a plus.
  • Strong negotiation, analytical, and problem-solving skills.
  • Excellent written and verbal communication abilities.
  • Proficiency in Microsoft Word and Excel.
  • Highly organized with keen attention to detail.
  • Ability to work independently in a fully remote setting.
  • Experience with mediations, arbitrations, and settlement negotiations.
  • Strong collaboration with legal counsel and claims teams.

Why Join MFM?
  • Comprehensive Benefits Package - Enjoy competitive health, dental, and vision insurance.
  • Retirement Planning - 401(k) with company match and a Defined Benefit Pension Plan to help secure your financial future.
  • Work-Life Balance - Work from home with generous paid time off and company holidays.
  • Professional Development - Opportunities for ongoing training and career growth, including education reimbursement.
  • Wellness Support - Employee assistance programs and wellness initiatives.
  • Technology Stipends - Support for home office setup and remote work tools.
  • Autonomy & Flexibility - Thrive in a fully remote, supportive work culture.
  • Growth & Development - Expand your skills in a dynamic claims environment.
  • Impactful Work - Make a real difference by ensuring fair and timely claim resolutions.
  • Innovative Culture - Be part of a company that values forward-thinking and continuous improvement.

Ready to take your career to the next level? Apply today and become part of a team that values expertise, collaboration, and innovation!

Apply