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Remote Chat Support Jobs in Edmonds, WA (NOW HIRING)

Nexora Talent

Remote- Customer Experience Service

Seattle, WA · Remote

$18.25 - $24.75/hr

Customer Experience Service (Remote) We are seeking a detail-oriented Customer Experience Service to support clients throughout their journey. In this role, you will assist with coordinating client ...

Nexora Talent

Remote- Customer Experience Service

Seattle, WA · Remote

$18.25 - $24.75/hr

Customer Experience Service (Remote) We are seeking a detail-oriented Customer Experience Service to support clients throughout their journey. In this role, you will assist with coordinating client ...

The AES Group

Solutions Architect - Amazon Connect

Bellevue, WA · Remote

$64.50 - $85/hr

Remote (US-based preferred) Employment Type: Full-time / Contract / Consulting (flexible) About the ... About Us AES is a 22-year-old niche boutique consulting firm with a strong track record supporting ...

The AES Group

Solutions Architect - Amazon Connect

Bellevue, WA · Remote

$64.50 - $85/hr

Remote (US-based preferred) Employment Type: Full-time / Contract / Consulting (flexible) About the ... About Us AES is a 22-year-old niche boutique consulting firm with a strong track record supporting ...

Bicycle Health

Recovery Coach

Seattle, WA · Remote

$23 - $25/hr

Remote Schedule: Sunday-1:30pm-10pm EST/Monday-Thursday 3:30pm-12am EST (Full time - 40 hours/week ... Offer peer-based support through one-on-one coaching and facilitation of peer support groups.

New

Bicycle Health

Recovery Coach

Seattle, WA · Remote

$23 - $25/hr

Remote Schedule: Sunday-1:30pm-10pm EST/Monday-Thursday 3:30pm-12am EST (Full time - 40 hours/week ... Offer peer-based support through one-on-one coaching and facilitation of peer support groups.

New

Stripe

Technical Solutions Engineer

Seattle, WA · Remote

The Technical Solutions Engineering (TSE) team is the glue that supports our developer-users and ... This role is remote but requires candidates to be located in the Mountain or Pacific time zones.

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Showing results 21-40

All JobsChat Support JobsRemote Chat Support JobsRemote Chat Support Jobs in Edmonds, WA

Remote Chat Support information

See Edmonds, WA salary details

$15

$28

$49

How much do remote chat support jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for remote chat support in Edmonds, WA is $28.60, according to ZipRecruiter salary data. Most workers in this role earn between $21.11 and $31.15 per hour, depending on experience, location, and employer.

What is a remote chat support?

A Remote Chat Support job involves assisting customers via online chat, answering inquiries, resolving issues, and providing information about products or services. It requires strong typing skills, effective communication, and the ability to multitask. This role often involves working from home and may require specific software or tools provided by the employer.

What does a typical workday look like for someone in remote chat support?

A typical day in Remote Chat Support involves managing multiple chat conversations, addressing customer questions, troubleshooting problems, and providing accurate information about products or services. You’ll often collaborate with other support agents or escalate complex issues to specialized teams when necessary. Most work is done independently, but there are regular team meetings, performance reviews, and ongoing training sessions to keep your knowledge up to date. Successfully managing a steady flow of inquiries while maintaining efficiency and professionalism is a key part of the role.

What are the key skills and qualifications needed to thrive in remote chat support, and why are they important?

To thrive as a Remote Chat Support professional, you need excellent written communication skills, fast and accurate typing abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) platforms, live chat software, and ticketing systems is often required. Strong problem-solving skills, patience, and the ability to multitask help individuals stand out in this role. These capabilities are crucial for efficiently resolving customer inquiries and maintaining high customer satisfaction in a remote environment.

What are popular job titles related to Remote Chat Support jobs in Edmonds, WA? For Remote Chat Support jobs in Edmonds, WA, the most frequently searched job titles are:
What job categories do people searching Remote Chat Support jobs in Edmonds, WA look for? The top searched job categories for Remote Chat Support jobs in Edmonds, WA are:
What cities near Edmonds, WA are hiring for Remote Chat Support jobs? Cities near Edmonds, WA with the most Remote Chat Support job openings:
Remote Chat Support jobs near you
Infographic showing various Remote Chat Support job openings in Edmonds, WA as of August 2026, with employment types broken down into 74% Full Time, 8% Temporary, and 18% Contract. Highlights an 100% Remote job distribution, with an average salary of $59,496 per year, or $28.6 per hour.

988 Crisis Call Specialist Swing & Grave yard Shift

Crisis Connections

Seattle, WA • On-site, Remote

$26.79/hr

Full-time

Re-posted 2 days ago

Job description

Job Type
Full-time, Part-time
Description
Make a Difference When It Matters Most
988 Crisis Call Specialist - Swing & Graveyard Shifts
Location: Fully Remote (Must reside in Washington State, Arizona, Ohio, or Texas)
Pay: $26.79 per hour + $2.00 shift differential.
Union Representation: OPEIU
Employment Type: Full-time & Part-time Opportunities Available
Shift: Swing & Graveyard Shifts (Evenings, Overnights, Weekends)
Why Swing & Graveyard Specialists Are Essential
Crisis doesn't follow a 9-5 schedule - and neither do we. During evening and overnight hours, people experiencing emotional distress are often at their most vulnerable. As a 988 Crisis Call Specialist on Swing or Graveyard shifts, you play a critical role in providing calm, compassionate, life-saving support when other resources may be limited.
If you're someone who:
  • Thrives during evening or overnight hours
  • Stays grounded in high-stress, high-impact moments
  • Finds purpose in being there when others can't

This role was built for you.
About the Role
The 988 Crisis Call Specialist provides high-quality crisis intervention and emotional support to individuals contacting the 988 Suicide & Crisis Lifeline via phone, online chat, and SMS text. This fully remote role requires strong communication skills, sound judgment, and the ability to work independently while remaining connected to a supportive clinical team.
Swing and Graveyard shifts are ideal for professionals who are confident, focused, and compassionate during quieter but often more intense hours.
Shift Information
  • Swing Shifts: Late afternoon through evening
  • Graveyard Shifts: Overnight, including weekends and holidays

These shifts offer consistent scheduling and are well-suited for candidates who prefer non-traditional hours and fewer daytime distractions.
What You'll Do
  • Respond to 988 calls, or chats and texts, with empathy and professionalism
  • Conduct suicide and behavioral health risk assessments
  • De-escalate high-intensity situations using evidence-based practices
  • Collaborate with on-shift clinicians when elevated risk is identified
  • Create safety and action plans with callers
  • Provide referrals and connections to community resources
  • Complete accurate and timely documentation
  • Maintain confidentiality and adhere to all program and organizational protocols

Requirements
Qualifications & Experience
Required:
  • High School Diploma or GED plus four (4) years of full-time behavioral health experience OR an equivalent combination of education and experience
  • Strong verbal and written communication skills
  • Ability to multitask across multiple software platforms
  • Comfort working independently during evening or overnight hours
  • Agency Affiliated Counselor (AAC) credential required by the end of the probationary period. Applications must be submitted within 30 days of hire. Crisis Connections will reimburse the cost of obtaining the credential.

Preferred:
  • Crisis intervention or contact center experience
  • Experience in suicide prevention, mental health, or substance use services
  • Knowledge of local or state public mental health systems

Remote Work Requirements
  • High-speed wired internet connection (no hotspots or cellular)
  • Smartphone capable of Microsoft Multi-Factor Authentication (MFA)
  • Quiet, confidential workspace
  • Ability to remain seated/standing and focused for extended periods while managing multiple systems

Commitment to Inclusion
We are committed to fostering a diverse, equitable, and inclusive workplace. We value lived experience and believe it strengthens the care we provide. BIPOC individuals, people with disabilities, and members of the LGBTQ+ community are strongly encouraged to apply.
Why This Role Matters
  • Meaningful, mission-driven work during critical hours
  • Union-represented position with stability and support
  • Comprehensive training and clinical supervision
  • Fully remote work environment
  • Be part of a team that supports one another - day and night

Salary Description
$26.79 + Shift Differential of up to $2 per hour

Apply