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Remote Live Chat Jobs in Edmonds, WA (NOW HIRING)

ForgeFit

Remote Customer Service Specialist

Seattle, WA · On-site +1

$19.25 - $25.50/hr

Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium ... Respond to customer inquiries via phone, email, and chat with professionalism and care * Help ...

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What is a remote live chat?

A Remote Live Chat job involves providing customer support, answering inquiries, and assisting users through an online chat platform. Agents typically help customers with troubleshooting, product details, or general support in real time. This role requires strong communication skills, the ability to multitask, and a fast typing speed. It allows employees to work from home while ensuring customers receive prompt and helpful responses. Many industries, including e-commerce and tech support, hire remote chat agents.

What does a remote live chat do in a typical workday?

A typical day as a Remote Live Chat agent involves promptly responding to customer inquiries via a chat interface, resolving issues, and escalating complex cases as needed. You’ll likely manage multiple chat conversations simultaneously while maintaining accurate records in customer management systems. Most roles require collaboration with other departments, such as technical support or sales, to ensure customers receive accurate and timely assistance. While the work is fast-paced, it offers flexibility, opportunities to develop strong customer service skills, and a supportive virtual team environment.

What are the key skills and qualifications needed to thrive in remote live chat?

To excel as a Remote Live Chat agent, you need strong written communication skills, customer service experience, and basic computer proficiency, often supported by a high school diploma or equivalent. Familiarity with live chat platforms, CRM systems, and ticketing software is typically required, though formal certifications are not always necessary. Excellent problem-solving abilities, empathy, and the ability to multitask under pressure help individuals stand out in this role. These skills ensure efficient, positive customer interactions and contribute to overall client satisfaction in a virtual environment.

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Remote Licensed Therapist, Part-Time

Meru Health

Seattle, WA • Remote

Part-time

Re-posted 11 days ago

Key responsibilities

  • Facilitate intake calls and brief program calls via Zoom with participants.

  • Connect with participants through the online dashboard via clinical chat throughout the 12-week program and track their progress.

  • Collaborate with the care team, other therapists, and healthcare professionals to foster engagement and effectiveness.

Job description

Working with Meru Health as a Remote Therapist fully licensed in the USA, you will be part of a mission to make mental health care more holistic, effective, accessible and outcome-driven. Watch this brief animation  to learn more. We are currently adding providers to our Standby Network, with a goal to onboard into our network as demand increases.
 
A few reasons WHY therapists are joining our company:
  1. Opportunity to reach new client's using innovated technology
  2. To be part of a great community of like-minded therapists who take a holistic approach to treating the whole person
  3. The opportunity to join a growing company that is innovative and tech-based and offers people another option for therapy when talk therapy might not be the right fit.
  4. They want to be part of something greater that is not only challenging our current system but also creating a whole new, non-traditional, and highly effective, research-backed solution
Your responsibilities will include:
  • 70% of the role consists of facilitating 30-40 minute intake calls via Zoom video and brief 30 min in program calls
  • 30% of the role consists of connecting with your participants through our online dashboard via clinical chat throughout the duration of the 12 week program
  • Track participant progress in our care program by reaching out to them M-F via our chat dashboard, spending no more than 10-15 minutes total per participant per week
  • Work collaboratively with our care team, other therapists, founders, and health care professionals to foster effectiveness, high levels of engagement, growth, and global change
  • Keep appropriate records as dictated by ethical and legal standards
  • Provide feedback to the product team to improve our solution. Working with an app product team developing and improving our treatment modality.
  • Add value to the team by modeling transparency, mindfulness, integrity, courage and passion

What you will need to be successful as a Remote Therapist:

  • Doctoral or Master's Degree in Psychology, Counseling, Marriage and Family Therapy, Social Work or another relevant field
  • Fully licensed (Licensed Psychologist, LCSW, LMFT, LPC) in any USA state
  • 3+ years of independently licensed clinical experience working directly with the teen / adult population inclusive of diagnosing and helping them navigate moderate to severe depression, anxiety, burnout and stress
  • A computer that meets the system requirements to run Venn
  • Mindfulness & CBT training
  • 10h/week minimum time commitment to start with the desire to grow
  • Cultural competence when it comes to diversity and inclusion
  • Clinical Competence in actively practicing evidence-based care 
  • Compassion and an approach rooted in mindfulness
  • A desire to use the power of latest technologies to improve your care
  • Tech-savviness: familiarity with latest remote working tools and a 'can-do' attitude when it comes to learning new technologies
  • Adaptability, flexibility, solutions-oriented and resourcefulness when it comes to navigating change and/or uncertainty 
Other Perks:
  • Flexible working schedule: work anywhere in the US and whenever you have pockets of time
  • Ability to expand your reach as a therapist and be part of the foundation building of our Therapist team
  • An opportunity to learn and grow extremely fast with a world-class team & partners
  • A multi-cultural, inclusive, and passionate team
  • Access to a community of brilliant, kind, compassionate, driven, and humble clinicians
  • Monthly free continuing education live webinars
  • Support with cross state licensing as needed

More About Meru Health
Meru Health is growing fast to meet the rapidly increasing demand for mental health services. We partner with healthcare organizations, large employers and insurance companies who understand the need to offer comprehensive mental healthcare to members or employees, and to meet challenges so many people face with trying to access mental health care services.

As one of our Remote Therapists, you will be empowering people with a scalable and effective treatment solution. Our solution is a comprehensive tool for participants (the name we use for patients) to manage their symptoms of burnout, depression, and anxiety. Our 12-week mobile treatment program includes mindfulness and CBT practices, Biofeedback, sleep medicine, nutritional psychiatry, and daily remote therapist support on weekdays. We've proven the efficacy of our approach in 4 peer-reviewed studies and we have two additional papers in peer-review.

From an organizational perspective, Meru Health is a flat and non-hierarchical company with Scandinavian/Nordic roots and with a high degree of independence and trust. This means that we look for people to join the company who are highly self-driven and act like entrepreneurs. This also means we expect a lot and also give a lot of freedom and room for creativity.

At Meru Health, we don't just accept differences — we celebrate, support, and thrive on them as a source of human creativity and richness of life, for the benefit of our employees, our customers, and our community. Meru Health is proud to be an equal opportunity workplace and an affirmative action employer.