ZipRecruiter

Log In

2

Remote Chat Support Assistant Jobs in Boston, MA

Destination Careers

Remote Travel Coordinator

Boston, MA · On-site +1

$40K - $70K/yr

In this role, you will assist clients with planning and coordinating travel arrangements while ... and training necessary to support travelers with organizing and coordinating their trips.

FocusKPI Inc.

Junior AI/ML Engineer (Remote)

Boston, MA · Remote

Immediate Role Overview We are seeking a Junior AI/ML Engineer to support the development of an ... Connect chat interfaces to SQL/enterprise databases and internal APIs * Build and integrate machine ...

FoodTec Solutions

Service & Support Technician

Needham, MA · Remote

$22 - $30.25/hr

... remote maintenance projects tasks for customers information systems * Assist with new customers go ... support * Work with new customers on the initial and continuous training of new and existing ...

Growcer Inc.

Horticulture Support Manager

Boston, MA · Remote

Horticulture Support Manager Full Time, Salaried Remote, United States of America About Growcer ... Travel nationally and potentially internationally to assist with the installation of company ...

Growcer Inc.

Horticulture Support Manager

Boston, MA · Remote

Horticulture Support Manager Full Time, Salaried Remote, United States of America About Growcer ... Travel nationally and potentially internationally to assist with the installation of company ...

Nexora Talent

Remote Customer Experience Coordinator

Boston, MA · Remote

$19.50 - $25.50/hr

In this role, you will support clients by coordinating services, answering questions, and ensuring ... As a Customer Experience Coordinator, you will communicate with clients, assist with scheduling and ...

previous page

Showing results 41-60

All JobsChat Support JobsRemote Chat Support Assistant JobsRemote Chat Support Assistant Jobs in Boston, MA

Remote Chat Support Assistant information

See Boston, MA salary details

$12

$20

$28

How much do remote chat support assistant jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for remote chat support assistant in Boston, MA is $20.20, according to ZipRecruiter salary data. Most workers in this role earn between $16.73 and $22.21 per hour, depending on experience, location, and employer.

What is the difference between Remote Chat Support Assistant vs Remote Customer Service Representative?

AspectRemote Chat Support AssistantRemote Customer Service Representative
CredentialsBasic computer skills, communication skillsSimilar credentials, often with additional customer service training
Work EnvironmentOnline, from home or remote locationsOnline or call center, remote or on-site
Industry UsageCustomer support via live chat platformsCustomer support via phone, email, or chat
Search & Comparison IntentFocus on chat-based roles, remote support jobsBroader customer service roles, including phone support

The Remote Chat Support Assistant primarily handles customer inquiries through live chat, focusing on quick, written communication. In contrast, the Remote Customer Service Representative may handle inquiries via chat, phone, or email, often requiring more diverse communication skills. Both roles are remote, require similar credentials, but differ in communication channels and scope of interaction.

What are the key skills and qualifications needed to thrive as a remote chat support assistant, and why are they important?

To thrive as a Remote Chat Support Assistant, you need excellent written communication, problem-solving abilities, and a basic understanding of customer service principles, often supported by a high school diploma or equivalent. Familiarity with live chat platforms, CRM systems, and ticketing tools like Zendesk or Freshdesk is typically required. Strong soft skills include patience, active listening, and the ability to multitask efficiently in a fast-paced virtual environment. These skills ensure prompt, accurate, and empathetic support, leading to higher customer satisfaction and effective issue resolution.

What is a remote chat support assistant?

Remote Chat Support Assistants are professionals who provide customer service or technical support through online chat platforms, typically from a work-from-home or remote location. They assist customers by answering questions, resolving issues, and offering guidance using chat tools on websites, apps, or social media. This role requires strong written communication skills, the ability to multitask, and proficiency with digital tools. Remote Chat Support Assistants help businesses deliver efficient, real-time support to customers without needing to speak over the phone.

How does a remote chat support assistant typically collaborate with other team members while working remotely?

As a Remote Chat Support Assistant, collaboration with your team is often facilitated through digital communication tools such as Slack, Microsoft Teams, or internal ticketing systems. You’ll regularly participate in virtual meetings, share updates on customer issues, and escalate complex cases to supervisors or technical teams when needed. While most of your work is independent, staying connected and communicating clearly with colleagues is crucial for consistent customer service and knowledge sharing. Adapting to various time zones and maintaining proactive communication helps ensure smooth team operations in a remote environment.
What are the most commonly searched types of Remote Chat Support jobs in Boston, MA? The most popular types of Remote Chat Support jobs in Boston, MA are:
What are popular job titles related to Remote Chat Support Assistant jobs in Boston, MA? For Remote Chat Support Assistant jobs in Boston, MA, the most frequently searched job titles are:
What job categories do people searching Remote Chat Support Assistant jobs in Boston, MA look for? The top searched job categories for Remote Chat Support Assistant jobs in Boston, MA are:
What cities near Boston, MA are hiring for Remote Chat Support Assistant jobs? Cities near Boston, MA with the most Remote Chat Support Assistant job openings:
Remote Chat Support Assistant jobs near you

Remote Travel Coordinator

Destination Careers

Boston, MA • Remote

$40K - $70K/yr

Other

Re-posted 3 days ago

Job description

About the Opportunity

We are seeking organized and motivated individuals to join our team as Remote Travel Coordinators. In this role, you will assist clients with planning and coordinating travel arrangements while ensuring a smooth and enjoyable travel experience from start to finish.

This opportunity is ideal for individuals who enjoy travel, organization, and helping others plan memorable trips. Remote Travel Coordinators use established booking platforms and travel resources to assist with reservations, itineraries, and overall travel logistics.

Key Responsibilities

  • Coordinate travel arrangements including flights, hotels, cruises, transportation, and vacation packages

  • Assist clients with travel planning and destination recommendations based on their preferences

  • Organize and maintain detailed travel itineraries and reservation confirmations

  • Communicate with travel suppliers and partners to confirm bookings and availability

  • Provide guidance on travel schedules, documentation requirements, and trip details

  • Maintain accurate records of bookings, payments, and client communications

  • Assist travelers with questions or itinerary adjustments when needed

  • Stay informed about travel promotions, supplier updates, and destination information

Qualifications

  • Strong organizational and communication skills

  • Ability to manage multiple travel requests and details simultaneously

  • Customer-service mindset with attention to detail

  • Comfortable working independently in a remote environment

  • Basic computer skills and familiarity with online systems

  • Interest in travel, tourism, hospitality, or logistics

  • Previous experience in customer service, travel planning, hospitality, or coordination is helpful but not required

What You'll Gain

  • Flexible remote work environment

  • Access to professional training and travel industry resources

  • Opportunities to develop skills in travel planning and coordination

  • Supportive team environment focused on professional growth

  • Potential travel-related incentives and industry perks

Additional Information

This role offers a flexible work structure and provides the tools and training necessary to support travelers with organizing and coordinating their trips.

Applicants should be comfortable communicating with clients and travel partners through digital platforms while working in a remote environment.

$40,000 - $70,000 a year
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
apply for this job

Apply