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Entry Level Remote Live Chat Agent Jobs in Boston, MA

Vault Roofing

Inside Sales Specialist

Boston, MA · Remote

$40K - $200K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

... and live chat, primarily following up on previous estimates, existing inquiries, and homeowners who may need additional support before moving forward. This is a remote position supporting Vault ...

Vault Roofing

Inside Sales Specialist

Framingham, MA · Remote

$40K - $200K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

... and live chat, primarily following up on previous estimates, existing inquiries, and homeowners who may need additional support before moving forward. This is a remote position supporting Vault ...

Vault Roofing

Inside Sales Specialist

Cumberland, RI · Remote

$40K - $200K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

... and live chat, primarily following up on previous estimates, existing inquiries, and homeowners who may need additional support before moving forward. This is a remote position supporting Vault ...

Vault Roofing

Inside Sales Specialist

Lowell, MA · Remote

$40K - $200K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

... and live chat, primarily following up on previous estimates, existing inquiries, and homeowners who may need additional support before moving forward. This is a remote position supporting Vault ...

Loyal Benefit Group

Be Seen First

Life Insurance Agent | Free Fresh Leads, Live Transfers | Remote

Boston, MA · Remote

$65K - $125K/yr

  • PTO

Loyal Insurance Remote &/or Field Sales · Full-time or Part-time · Commission Looking for a ... access to live transfer leads -- prospects connected straight to your phone * ✅ A quick start ...

Symmetry

Remote Work Sales Agent

Boston, MA · Remote

$180K/yr

  • Life

  • Retirement

Remote Work Sales Agent Must be authorized to work in the US, no work visas offered at this time ... We are currently looking for representatives ranging from entry level to experienced professionals ...

Camesi Agency

Remote Insurance Agent

Boston, MA · Remote

$80K - $120K/yr

  • Medical

  • Dental

  • Vision

  • Life

Prior sales, leadership, or customer service experience is beneficial but not required; entry-level ... What We Offer * 100% remote work with a flexible schedule. * Commission income and performance ...

Integrityfex

Entry Level Sales Agent

Boston, MA · Remote

What You'll Do As an Entry-Level Insurance Sales Representative, you will: * Meet with prospective ... Remote work environment * Opportunities for professional growth and leadership Qualifications ...

DataRobot

Agentic AI Intern

Boston, MA · Remote

  • Medical

  • Dental

  • Vision

This is a fully remote position. The program runs approximately 6 months. WHAT YOU'LL DO: * Build ... Agent evaluation frameworks, tool-use reliability, and safety guardrails for autonomous agents

DataRobot

Agentic AI Intern

Boston, MA · Remote

  • Medical

  • Dental

  • Vision

This is a fully remote position. The program runs approximately 6 months. WHAT YOU'LL DO: * Build ... Agent evaluation frameworks, tool-use reliability, and safety guardrails for autonomous agents

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All JobsLive Chat Agent JobsEntry Level Remote Live Chat Agent JobsEntry Level Remote Live Chat Agent Jobs in Boston, MA

Entry Level Remote Live Chat Agent information

What is an entry level remote live chat agent?

Entry Level Remote Live Chat Agents are customer service professionals who assist customers through online chat platforms. They typically answer questions, resolve issues, and provide information about products or services, all from a remote location. This role does not require prior experience and is ideal for individuals looking to start a career in customer support. Strong communication skills, typing proficiency, and the ability to multitask are important for success in this position.

What are some common challenges faced by entry level remote live chat agents, and how can they be managed?

Entry level remote live chat agents often encounter challenges such as handling multiple chat conversations simultaneously, interpreting customer inquiries without tone or visual cues, and maintaining high response accuracy under time pressure. To manage these challenges, agents can utilize templates for common questions, keep organized notes, and leverage internal knowledge bases for quick information retrieval. Regular communication with supervisors and peers through virtual meetings can also provide support and guidance, helping agents improve their problem-solving skills and confidence in the role.

How much do entry level remote live chat agents get paid?

Entry-level remote live chat agents typically earn between $10 and $15 per hour, depending on the company and location. Some roles may offer additional incentives or flexible schedules, and basic computer skills and good communication are often required.

How do you become an entry level remote live chat agent?

To become an entry-level remote live chat agent, candidates typically need a high school diploma or equivalent, strong written communication skills, and basic computer proficiency. Some employers may require familiarity with customer service software or chat platforms and prefer candidates with previous customer service experience, though training is often provided for new hires.

What are the key skills and qualifications needed to thrive as an entry level remote live chat agent?

To thrive as an Entry Level Remote Live Chat Agent, you need strong written communication abilities, fast and accurate typing skills, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, live chat platforms, and basic troubleshooting tools is typically expected. Attention to detail, patience, and the ability to multitask help agents deliver excellent customer service and resolve issues efficiently. These skills and qualities are crucial for maintaining customer satisfaction and representing the company professionally in a remote environment.

What is the difference between Entry Level Remote Live Chat Agent vs Customer Service Representative?

AspectEntry Level Remote Live Chat AgentCustomer Service Representative
Work EnvironmentRemote, online chat platformIn-office or remote, phone and in-person
Required SkillsCommunication, typing, basic tech knowledgeCommunication, problem-solving, interpersonal skills
Common CertificationsNone typically requiredCustomer service or communication certifications optional
Industry UsageCustomer support, tech, retailBroadly across industries including retail, healthcare, finance

Entry Level Remote Live Chat Agents primarily handle online customer inquiries via chat platforms, focusing on quick, written communication. Customer Service Representatives may work via chat, phone, or in person, often handling more complex issues. While both roles require strong communication skills, live chat agents typically need less formal certification and work exclusively remotely, making them ideal for those seeking flexible, online customer support roles.

What are popular job titles related to Entry Level Remote Live Chat Agent jobs in Boston, MA?

For Entry Level Remote Live Chat Agent jobs in Boston, MA, the most frequently searched job titles are:

What job categories do people searching Entry Level Remote Live Chat Agent jobs in Boston, MA look for?

The top searched job categories for Entry Level Remote Live Chat Agent jobs in Boston, MA are:

What cities near Boston, MA are hiring for Entry Level Remote Live Chat Agent jobs?

Cities near Boston, MA with the most Entry Level Remote Live Chat Agent job openings:

Entry Level Remote Live Chat Agent jobs near you
Infographic showing various Entry Level Remote Live Chat Agent job openings in Boston, MA as of August 2026, with employment types broken down into 56% Full Time, and 44% Part Time. Highlights an 100% Remote job distribution.

Inside Sales Representative

Hayes Handpiece Franchises, Inc.

Boston, MA • Remote

$45K - $65K/yr

Full-time

Re-posted 9 days ago

Job description

Location: US Remote

JOB OVERVIEW:

This position is responsible for making outbound telephone calls and receiving and handling telephone calls and live chats from customers contacting Hayes/Henry Schein to place repair shipments (EMRs/Mailer Kits) and product orders, inquire about products, and assist with related issues. This position suggests products to our customers to purchase and emphasizes promotional items. In addition, handling customer complaints, and coordinating with Customer Service on product returns, re-orders, and credit issues. This position consults with managers to obtain approval on overriding product pricing, and to review restrictions on product shortages.

KEY RESPONSIBILITIES:

  • Receives and handles telephone calls from customers calling to place repair orders & product orders, inquire about products, and assists with other related questions
  • Engages with customers and responds to inquiries via live chat
  • Suggests related products (cross-selling) or upgraded products (up-selling) to the customer to purchase.
  • Informs customers of promotional items and manufacturer's specials, utilizing consultative sales techniques.
  • Engaging with non-active customers in attempt to regain business
  • Forwards elevated calls to management, including competitor price matching issues, which fall below guidelines.
  • Attends monthly team meetings and completes all compliance training.
  • Remains current in product knowledge, selling best practices, and industry trends.
  • Assists internal and external customers, navigate Hayes / Henry Schein and find solutions to various problems.
  • Participates in special projects and performs other duties as required.

In addition to the essential duties and responsibilities listed above, all positions are also responsible for:

  • Meeting company standards pertaining to quantity and quality of work performed on an ongoing basis, performing all work-related tasks in a manner that is in compliance with all Company policies and procedures including Worldwide Business Standards.
  • Adhering to Company policies, procedures, and directives regarding standards of workplace behavior in completing job duties and assignments.

SPECIFIC KNOWLEDGE & SKILLS:

  • Ability to work with and establish relationships and negotiate
  • Ability to answer a high volume of incoming calls
  • Ability to make a high volume of outbound telephone calls
  • Able to learn applicable computer systems (NetSuite, AS-400, live chat platform, Salesforce, Siebel, Workday etc.)
  • Work independently with limited supervision
  • Communicates effectively with management.

GENERAL SKILLS & COMPETENCIES:

  • Very good time management skills and the ability to prioritize work and meet deadlines
  • Very good attention to detail and accuracy
  • Customer service oriented and ability to work with complex issues
  • Ability to plan and arrange activities
  • Very good interpersonal communication skills
  • Very good written and verbal communication skills
  • Ability to maintain confidential and highly sensitive information
  • Ability to work in a team environment
  • Ability to multi-task
  • Establish productive working relationships at multiple levels within the organization

MINIMUM WORK EXPERIENCE:

Typically, 0-2 years of related experience

PREFERRED EDUCATION:

Typicaly High School education, vocational training and/or on-the-job training. Bachelor’s degree preferred.

TRAVEL / PHYSICAL DEMANDS:

Travel typically less than 10%. Office environment. No special physical demands required.


Hayes Handpiece Franchises Inc. is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.