The role serves as the central commercial leader connecting Product, CRM, VIP, Casino Operations ... A hybrid / remote working environment * Startup culture backed by a secure, global brand Roster of ...
The role serves as the central commercial leader connecting Product, CRM, VIP, Casino Operations ... A hybrid / remote working environment * Startup culture backed by a secure, global brand Roster of ...
Local Partner - Casino or Sportsbook Brand
Kew Gardens, NY · On-site +1
$122K/yr
Local Partner - Casino or Sportsbook Brand Location : 100% Remote Are you ready to take the next ... Are eager to take the lead in building a brand, with financial and operational support from an ...
Local Partner - Casino or Sportsbook Brand
Kew Gardens, NY · On-site +1
$122K/yr
Local Partner - Casino or Sportsbook Brand Location : 100% Remote Are you ready to take the next ... Are eager to take the lead in building a brand, with financial and operational support from an ...
Remote Outlet Shift Mgr - Blues
Niagara Falls, NY · On-site +1
The Remote Outlet Shift Manager administers, directs and controls the effective and efficient ... operation. 13. Communicate regularly with associates and keep them informed on all Casino ...
Remote Outlet Shift Mgr - Blues
Niagara Falls, NY · On-site +1
The Remote Outlet Shift Manager administers, directs and controls the effective and efficient ... operation. 13. Communicate regularly with associates and keep them informed on all Casino ...
Location: US-based / Remote Responsibilities: As a CMO & Operational Lead , your broad ... Strong industry experience within prediction markets, iGaming (sports betting and online casino ...
Location: US-based / Remote Responsibilities: As a CMO & Operational Lead , your broad ... Strong industry experience within prediction markets, iGaming (sports betting and online casino ...
Accounting Operations Analyst
Chicago, IL · On-site +1
$61K - $80K/yr
Casino industry experience is a plus! * Strong understanding of accounting principles, including US ... REMOTE
Accounting Operations Analyst
Chicago, IL · On-site +1
$61K - $80K/yr
Casino industry experience is a plus! * Strong understanding of accounting principles, including US ... REMOTE
Create strong collaborative partnerships with property operations that work to accomplish their ... We are the largest casino-entertainment company in the U.S. and one of the world's most diversified ...
New
Create strong collaborative partnerships with property operations that work to accomplish their ... We are the largest casino-entertainment company in the U.S. and one of the world's most diversified ...
New
Project Manager - Flooring (Remote)
Tulsa, OK · Remote
$80K - $100K/yr
Partner closely with estimating, operations, purchasing, and installation teams to ensure ... Hospitality, casino, hotel, or convention center construction experience * Experience with Bluebeam ...
Quick apply
Project Manager - Flooring (Remote)
Tulsa, OK · Remote
$80K - $100K/yr
Partner closely with estimating, operations, purchasing, and installation teams to ensure ... Hospitality, casino, hotel, or convention center construction experience * Experience with Bluebeam ...
Experience in gaming, streaming, or social casino industries. * Background with high growth ... Remote-first company with hybrid offices in NYC & Miami * Equity * 401K * Comprehensive insurance ...
Experience in gaming, streaming, or social casino industries. * Background with high growth ... Remote-first company with hybrid offices in NYC & Miami * Equity * 401K * Comprehensive insurance ...
Accounting Operations Analyst
Chicago, IL · On-site +1
$70K - $90K/yr
RSI) is a market leader in online casino and sports betting, currently operating real-money gaming ... REMOTE This role spans a wide breadth of experience at Rush Street Interactive, welcoming ...
Quick apply
Accounting Operations Analyst
Chicago, IL · On-site +1
$70K - $90K/yr
RSI) is a market leader in online casino and sports betting, currently operating real-money gaming ... REMOTE This role spans a wide breadth of experience at Rush Street Interactive, welcoming ...
Director of Field Services is responsible for all field service operations for Valicy's Casino ... remote software deployments and updates, reporting and escalating any issues to the proper internal ...
New
Director of Field Services is responsible for all field service operations for Valicy's Casino ... remote software deployments and updates, reporting and escalating any issues to the proper internal ...
New
Head Cook - Remote Work
Anchorage, AK · On-site +1
Works under direction of Field Supervisors and AC&SS Operations Management Team performing in ... site, hotel, casino, buffet or volume and scratch baking experience • Experience with an ...
Head Cook - Remote Work
Anchorage, AK · On-site +1
Works under direction of Field Supervisors and AC&SS Operations Management Team performing in ... site, hotel, casino, buffet or volume and scratch baking experience • Experience with an ...
Project Manager - Omni
Hollywood, FL · On-site +1
Hard Rock Digital is a team focused on becoming the best online sportsbook, casino, and social ... We are seeking a Project Manager to join the Omni team and support the daily operational health of ...
New
Project Manager - Omni
Hollywood, FL · On-site +1
Hard Rock Digital is a team focused on becoming the best online sportsbook, casino, and social ... We are seeking a Project Manager to join the Omni team and support the daily operational health of ...
New
Director, CRM
Philadelphia, PA · Remote
... Casino) and online Sportsbook (theScore Bet) * Owner of Promo, CRM & Retention Strategy: Lead the ... REMOTE
Director, CRM
Philadelphia, PA · Remote
... Casino) and online Sportsbook (theScore Bet) * Owner of Promo, CRM & Retention Strategy: Lead the ... REMOTE
Lead Game Server Developer, iGaming
Jersey City, NJ · Remote
$96K - $130K/yr
... operations. The ideal candidate brings strong Java backend expertise and experience building ... Fully remote, work-from-home role * Must be comfortable working across distributed teams and time ...
Lead Game Server Developer, iGaming
Jersey City, NJ · Remote
$96K - $130K/yr
... operations. The ideal candidate brings strong Java backend expertise and experience building ... Fully remote, work-from-home role * Must be comfortable working across distributed teams and time ...
Lead Game Server Developer, iGaming
Las Vegas, NV · Remote
$96K - $130K/yr
... operations. The ideal candidate brings strong Java backend expertise and experience building ... Fully remote, work-from-home role * Must be comfortable working across distributed teams and time ...
Lead Game Server Developer, iGaming
Las Vegas, NV · Remote
$96K - $130K/yr
... operations. The ideal candidate brings strong Java backend expertise and experience building ... Fully remote, work-from-home role * Must be comfortable working across distributed teams and time ...
Senior Data Engineer
$140K - $160K/yr
... to help casino resorts and online gaming companies offer a more robust, customer-centric ... This M-F, full-time position is remote (work from home) and requires after-hours support when ...
Senior Data Engineer
$140K - $160K/yr
... to help casino resorts and online gaming companies offer a more robust, customer-centric ... This M-F, full-time position is remote (work from home) and requires after-hours support when ...
Project Manager - Flooring
Tulsa, OK · On-site +1
$80K - $100K/yr
This role can be based in the Tulsa, OK area or remote/hybrid, for the right remote candidate, with ... Partner closely with estimating, operations, purchasing, and installation teams to ensure ...
Project Manager - Flooring
Tulsa, OK · On-site +1
$80K - $100K/yr
This role can be based in the Tulsa, OK area or remote/hybrid, for the right remote candidate, with ... Partner closely with estimating, operations, purchasing, and installation teams to ensure ...
Senior Database Engineer
$150K - $190K/yr
From casinos and racetracks to online gaming, sports betting and entertainment content, we deliver ... Using DevOps principles and orchestration with a focus on availability, reliability and durability.
Senior Database Engineer
$150K - $190K/yr
From casinos and racetracks to online gaming, sports betting and entertainment content, we deliver ... Using DevOps principles and orchestration with a focus on availability, reliability and durability.
Senior Engineering Manager, Promotions
$185K - $235K/yr
From casinos and racetracks to online gaming, sports betting and entertainment content, we deliver ... and operations stakeholders with configuring the perfect user experience. Importantly, we take ...
Senior Engineering Manager, Promotions
$185K - $235K/yr
From casinos and racetracks to online gaming, sports betting and entertainment content, we deliver ... and operations stakeholders with configuring the perfect user experience. Importantly, we take ...
Project Manager - Flooring
Tulsa, OK · On-site +1
$80K - $100K/yr
This role can be based in the Tulsa, OK area or remote/hybrid, for the right remote candidate, with ... Partner closely with estimating, operations, purchasing, and installation teams to ensure ...
Project Manager - Flooring
Tulsa, OK · On-site +1
$80K - $100K/yr
This role can be based in the Tulsa, OK area or remote/hybrid, for the right remote candidate, with ... Partner closely with estimating, operations, purchasing, and installation teams to ensure ...
Remote Casino Operations information
What is the difference between Remote Casino Operations vs Remote Casino Customer Support?
| Aspect | Remote Casino Operations | Remote Casino Customer Support |
|---|---|---|
| Primary Responsibilities | Overseeing casino functions, managing gaming operations, ensuring compliance | Assisting players, resolving account issues, answering inquiries |
| Required Skills | Knowledge of gaming regulations, operational management, technical systems | Customer service skills, communication, problem-solving |
| Work Environment | Office-based or remote, involving coordination with teams and vendors | Remote, focused on direct player interaction via chat, email, or phone |
| Common Certifications | Gaming licenses, compliance certifications | Customer service certifications, product knowledge |
Remote Casino Operations and Remote Casino Customer Support share industry relevance but differ in focus. Operations roles handle overall casino management and compliance, while customer support centers on player assistance. Both require industry knowledge, but operations demand more technical and regulatory expertise, whereas customer support emphasizes communication skills.
What are Remote Casino Operations?
Remote Casino Operations refer to the management and oversight of online casino platforms and games from a location outside of the physical casino premises. This job involves monitoring gaming activity, ensuring compliance with regulations, handling customer service, and maintaining the security and fairness of online casino systems. Employees in this field typically use digital tools to manage gaming software, process transactions, and address player inquiries, all while operating remotely. The role requires strong technical skills, knowledge of gambling regulations, and the ability to work effectively in a virtual environment.
What are the key skills and qualifications needed to thrive in Remote Casino Operations, and why are they important?
To excel in Remote Casino Operations, you generally need a solid understanding of gaming regulations, customer service, and risk management, often supported by experience in the casino or hospitality industry. Familiarity with casino management systems, online gaming platforms, and certification in responsible gaming practices are typically required. Strong communication, problem-solving abilities, and attention to detail help professionals handle player issues and ensure smooth virtual operations. These skills are crucial for maintaining regulatory compliance, delivering excellent player experiences, and safeguarding the casino’s reputation in a remote setting.
How does a remote casino operations professional collaborate with on-site teams to ensure smooth gaming experiences?
Remote casino operations professionals regularly coordinate with on-site staff through digital platforms, conducting virtual meetings and real-time communications to address technical issues, compliance matters, and customer service concerns. They often oversee analytics, monitor gaming systems, and troubleshoot problems remotely, while relying on on-site teams for tasks requiring a physical presence. Effective collaboration and clear communication are essential for ensuring seamless operations, maintaining regulatory standards, and delivering a positive player experience. Building strong relationships with both technical and customer-facing staff is critical in this remote environment.
More about Remote Casino Operations jobs
What cities are hiring for Remote Casino Operations jobs? Cities with the most Remote Casino Operations job openings:
What are the most commonly searched types of Casino Operations jobs? The most popular types of Casino Operations jobs are:
What states have the most Remote Casino Operations jobs? States with the most job openings for Remote Casino Operations jobs include:
What job categories do people searching Remote Casino Operations jobs look for? The top searched job categories for Remote Casino Operations jobs are:
Full-time
PTO
Posted 6 days ago
Job description
What are we building?
Hard Rock Digital is a team focused on becoming the best online sportsbook, casino, and social gaming company in the world. We're building a team that resonates passion for learning, operating, and building new products and technologies for millions of consumers. We care about each customer interaction, experience, behavior, and insight and strive to ensure we're always acting authentically.
Rooted in the kindred spirits of Hard Rock and the Seminole Tribe of Florida, Hard Rock Digital taps a brand known the world over as the leader in gaming, entertainment, and hospitality. We're taking that foundation of success and bringing it to the digital space - ready to join us?
What's the position?
The Senior Director - Casino Commercial Manager is responsible for the commercial strategy and revenue growth of the online casino business.
This role owns the casino commercial performance across game portfolio strategy and supplier partnerships, segmentation strategy, and long-term player value optimization.
The role serves as the central commercial leader connecting Product, CRM, VIP, Casino Operations, Analytics, Marketing, and internal/external game suppliers to maximize casino growth and player engagement.
Key Responsibilities
Casino Commercial Strategy
Game Portfolio & Content Strategy
Supplier & Partner Management
Cross-Functional Leadership
Customer & KPI Insights
Performance Management
Leadership
Core KPIs
What are we looking for?
What's in it for you?
We offer our employees more than just competitive compensation. Our team benefits include:
Roster of Uniques
We care deeply about every interaction our customers have with us, and trust and empower our staff to own and drive their experience. Our vision for our business and customers is built on fostering a diverse and inclusive work environment where regardless of background or beliefs you feel able to be authentic and bring all your talent into play. We want to celebrate you being you (we are an equal opportunity employer).
Hard Rock Digital is a team focused on becoming the best online sportsbook, casino, and social gaming company in the world. We're building a team that resonates passion for learning, operating, and building new products and technologies for millions of consumers. We care about each customer interaction, experience, behavior, and insight and strive to ensure we're always acting authentically.
Rooted in the kindred spirits of Hard Rock and the Seminole Tribe of Florida, Hard Rock Digital taps a brand known the world over as the leader in gaming, entertainment, and hospitality. We're taking that foundation of success and bringing it to the digital space - ready to join us?
What's the position?
The Senior Director - Casino Commercial Manager is responsible for the commercial strategy and revenue growth of the online casino business.
This role owns the casino commercial performance across game portfolio strategy and supplier partnerships, segmentation strategy, and long-term player value optimization.
The role serves as the central commercial leader connecting Product, CRM, VIP, Casino Operations, Analytics, Marketing, and internal/external game suppliers to maximize casino growth and player engagement.
Key Responsibilities
Casino Commercial Strategy
- Drives the casino commercial performance against NRMPs, active player growth and GGR/NGR targets
- Develop market-leading casino growth strategies across slots, live casino, table games, jackpots, games and exclusive content
- Drive long-term customer value through optimized player engagement and retention strategies
- Identify opportunities to improve share of wallet and cross-product monetization
- Work closely with the Financial Planning & Analysis, Marketing and Casino teams on forecasting, budgeting, commercial planning and reporting
Game Portfolio & Content Strategy
- Own casino content strategy and game portfolio optimization
- Partner with suppliers to launch exclusive and high-performing content
- Monitor game performance, player engagement, and portfolio mix
- Drive performance of key categories including:
- Slots
- Live casino
- Table games
- Progressive jackpots
- Internal Content
- Branded content
Supplier & Partner Management
- Own strategic relationships with game suppliers and aggregation partners
- Negotiate commercial agreements and promotional partnerships
- Drive supplier accountability against performance KPIs
- Coordinate launch calendars and exclusive campaigns
Cross-Functional Leadership
- Serve as the commercial revenue lead across Casino, Marketing, VIP, Omni, and Operations
- Translate business priorities, insights and trends into execution plans across teams
- Partner with the Revenue Analyst team to identify strengths and weaknesses across the casino vertical - understanding the nuances of state-by-state performance and trends
Customer & KPI Insights
- Analyze betting behavior, engagement trends, and customer segmentation
- Monitor competitor positioning, content, promotions, and product innovation
- Identify emerging commercial opportunities and risks
- Drive insight-led decision-making using analytics, data science and experimentation frameworks
Performance Management
- Lead weekly, bi-weekly and monthly commercial revenue performance reviews
- Establish clear commercial success metrics across initiatives & teams, ensuring the business is all pulling in the same direction
Leadership
- Build and lead a high-performing casino revenue function
- Develop strong operational cadence and accountability
- Foster a culture of data-driven decision making and continuous optimization
Core KPIs
- Casino NGR
- NGR per Active
- Active Casino Players
- Reinvestment %
- Retention Rate
- Share of Wallet
- Game Portfolio Performance
- Jackpot Participation
- VIP Revenue Contribution
What are we looking for?
- 5+ years experience in online casino or iGaming
- Strong understanding of casino economics and player lifecycle management
- Deep knowledge of casino promotional mechanics and content strategy
- Experience managing supplier relationships and commercial negotiations
- Strong analytical and financial acumen
- Proven experience driving revenue growth in competitive regulated markets
- Experience leading cross-functional teams in high-growth digital businesses
What's in it for you?
We offer our employees more than just competitive compensation. Our team benefits include:
- Competitive pay and benefits
- Flexible vacation allowance
- A hybrid / remote working environment
- Startup culture backed by a secure, global brand
Roster of Uniques
We care deeply about every interaction our customers have with us, and trust and empower our staff to own and drive their experience. Our vision for our business and customers is built on fostering a diverse and inclusive work environment where regardless of background or beliefs you feel able to be authentic and bring all your talent into play. We want to celebrate you being you (we are an equal opportunity employer).