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RPh on the Go

Consulting Pharmacist in Keller, TX

Keller, TX · Remote

$53 - $63.50/hr

This opportunity offers a dynamic role for a licensed pharmacist with a strong clinical background to support therapeutic interchange reviews in a remote call center environment. The position focuses ...

OncoHealth

Call Center Supervisor

Conduct regular 1:1 meetings, call reviews, and quality feedback sessions to improve individual and ... Remote Work Requirements * Ability to remain seated for extended periods while working at a ...

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How much do remote call reviewer jobs pay per hour?

As of Jul 18, 2026, the average hourly pay for remote call reviewer in the United States is $29.88, according to ZipRecruiter salary data. Most workers in this role earn between $22.60 and $36.54 per hour, depending on experience, location, and employer.

What is a Remote Call Reviewer?

A Remote Call Reviewer is a professional who listens to and evaluates recorded phone calls, typically for quality assurance, compliance, or training purposes. They work remotely, analyzing calls to ensure customer service standards are met, identifying areas for improvement, and providing feedback to call center agents or companies. Their role helps organizations maintain high-quality customer interactions and ensures adherence to company policies and procedures.

What are the key skills and qualifications needed to thrive as a Remote Call Reviewer, and why are they important?

To excel as a Remote Call Reviewer, you generally need experience in call monitoring, quality assurance, and a keen understanding of customer service standards, often supported by a background in customer support or related fields. Familiarity with call recording systems, CRM platforms, and quality assessment tools is typically required. Strong attention to detail, analytical thinking, and effective written communication are vital soft skills for providing accurate feedback and reports. These abilities ensure consistent service quality, regulatory compliance, and ongoing improvement in customer interactions.

What are some common challenges faced by Remote Call Reviewers, and how can they be addressed?

Remote Call Reviewers often encounter challenges such as maintaining focus during long periods of audio review, interpreting context without visual cues, and handling a high volume of calls. To address these, it's helpful to take regular breaks, use quality headphones, and stay organized with effective note-taking strategies. Additionally, establishing a distraction-free workspace and seeking clarification from team leads when ambiguous situations arise can greatly improve accuracy and job satisfaction.

What is the difference between Remote Call Reviewer vs Remote Customer Service Representative?

AspectRemote Call ReviewerRemote Customer Service Representative
Required CredentialsHigh school diploma or equivalent; sometimes certifications in customer service or quality assuranceHigh school diploma or equivalent; customer service training often preferred
Work EnvironmentHome-based, primarily reviewing recorded calls or live interactionsHome-based, handling live customer inquiries via phone or chat
Employer & Industry UsageInsurance, healthcare, finance, and quality assurance firmsRetail, telecom, banking, and service industries
Common Search & Comparison IntentUnderstanding roles involving call review and quality assuranceCustomer support and communication roles

Remote Call Reviewers focus on evaluating recorded or live calls to ensure quality and compliance, often working in industries like insurance or healthcare. Remote Customer Service Representatives handle direct customer interactions, providing support and information. While both roles are remote and require similar credentials, their primary functions differ—review vs. direct customer engagement.

More about Remote Call Reviewer jobs
What cities are hiring for Remote Call Reviewer jobs? Cities with the most Remote Call Reviewer job openings:
What are the most commonly searched types of Call Reviewer jobs? The most popular types of Call Reviewer jobs are:
What states have the most Remote Call Reviewer jobs? States with the most job openings for Remote Call Reviewer jobs include:
What job categories do people searching Remote Call Reviewer jobs look for? The top searched job categories for Remote Call Reviewer jobs are:
Remote Call Reviewer jobs near you
Infographic showing various Remote Call Reviewer job openings in the United States as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 76% Full Time, 17% Part Time, and 5% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $62,159 per year, or $29.9 per hour.
Pharmacy Claims Representative 2 - Remote

Pharmacy Claims Representative 2 - Remote

Dragonfly Health

Remote

$22/hr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 25 days ago

Dragonfly Health rating

8.1

Company rating: 8.1 out of 10

Based on 14 frontline employees who took The Breakroom Quiz

Job description

Description

This position is working in a remote call center environment

Schedule: Monday - Friday, 2:30PM - 11:00PM EST & every 4th weekend rotation

Compensation: $22.00/HR + 12% shift differential applied to all hours worked after 6:00PM on weekdays and 5% shift differential applied to all weekend hours worked

Dragonfly Health - A great place to land

Dragonfly Health is the leading care-at-home data, technology and service platform, and the industry’s first scale durable medical equipment (DME) and pharmacy solution. Built on a 20-year history, Dragonfly Health uses advanced technology and robust analytics to manage DME and pharmaceutical services as part of a single, efficient solution for caregivers, patients, and their families. We serve over 145,000 patients every day in all 50 states.

Here, you are an integral part of a team that is transforming the future of hospice and post-acute healthcare. This is where innovation, collaboration and compassion thrive, allowing us to carry out our work at the highest level to serve our patients at a time in their life when they need us most.

We offer a dynamic and inclusive workplace where you'll have the unique opportunity to shape the future of healthcare alongside a passionate and talented team. We believe in empowering our employees to grow both personally and professionally, providing ample opportunities for career advancement, continuous learning, and skill development.

Dragonfly Health is our name for a reason.

The dragonfly is symbolic of the transformational impact we’re making on the industry, our people, and the lives we touch. We are a guiding force for what’s ahead, delivering more than equipment and medications, but also comfort and peace of mind. We are agile and adaptable, able to quickly and easily pivot from one point to the next, ready for whatever situation or patient need that arises.

Whatever it takes. Wherever it takes us.

What we offer

  • Competitive Pay starting at $22.00 per hour + shift differentials applied during evenings (after 6:00PM and all weekend hours)

  • Comprehensive Benefits Package (Health, Dental, Vision, PTO, Sick Time, 401k w/match, etc.)

  • Growth Opportunity and Career Advancement

  • Agile and Adaptable team culture

  • Innovative and revolutionary technology solutions

  • A higher calling to provide quality patient care

See how Dragonfly Health is transforming the world of hospice and post-acute care. (https://www.linkedin.com/posts/dfhealth_see-how-dragonfly-health-is-transforming-activity-7204921020292476928-Ut_7?utm_source=share&utm_medium=member_desktop)

What you will do

  • In a remote call center environment, you will review, analyze, and process pharmacy claims with accuracy, timeliness, and adherence to company and regulatory standards.

  • Identify discrepancies, investigate claim issues, and determine appropriate resolutions.

  • Communicate effectively with pharmacies, providers, and internal teams to clarify information and resolve errors.

  • Support audits and quality reviews by maintaining detailed, accurate claim documentation.

  • Identify trends and share insights that can improve claim accuracy and efficiency.

  • Uphold confidentiality and compliance with HIPAA and corporate policy standards.

What we look for

  • 1–2 years of pharmacy claims or healthcare operations experience.

  • Working knowledge of pharmacy billing procedures, insurance verification, and third-party payer systems.

  • Strong analytical, organizational, and data-entry skills.

  • Proficiency in claims processing platforms and Microsoft Office tools.

  • Ability to communicate professionally with providers and team members.

  • High attention to detail and a commitment to getting it right the first time.

Why Pharmacy Claims Representatives are important

Each claim you touch impacts a patient’s access to care. By ensuring claims are processed correctly and efficiently, you help protect both patient satisfaction and business integrity. Your accuracy and dedication directly support our mission to deliver exceptional patient care and strengthen trust with every transaction.

Let's soar together

Qualifications

Skills

Preferred

  • Working knowledge of Microsoft Office Suite: Some Knowledge

  • Clear and effective communication: Some Knowledge

Education

Required

  • High School or better

Preferred

  • Associates or better

Licenses & Certifications

Preferred

  • CPhT or EXCPT

Experience

Required

  • 1+ years in pharmacy claims billing

  • Experience with pharmacy claims adjudication is required

  • Experience working in a pharmacy environment

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

What Dragonfly Health employees say

Pay

Benefits

Hours and flexibility

Workplace

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