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Remote Call Reviewer Jobs in New York (NOW HIRING)

ASCENSUS

Bilingual Call Center Representative

Newark, NJ · Remote

$19/hr

These positions are 100% fully remote**** The first 4 weeks consist of training from 10:00 am to 6 ... Examine, review, process, calculate and (a) pay claims based on information, plan design, insurance ...

Harris

Remote Care Management - CMA

New York, NY · Remote

Remote Join our mission to help transform healthcare delivery from reactive, episodic care to ... Chart Review: 8 min Outreach Attempts: 6 min Actual Call: 11 min Care Coordination: 9 min Total ...

CVS Health

Supervisor, Contact Center Service

New York, NY · Remote

$43K - $76K/yr

Remote Role Description: The CC (Contact Center) Service Supervisor helps us meet the goal of ... Write and administer performance reviews for skill and behavior improvement * Ensure agents have ...

New

Curvion Blue

Sales Director

New York, NY · Remote

$120K - $250K/yr

Reviews and analyzes calls recordings and creates call reviews for training purposes * Helps ... Remote Compensation Range: $120K - $250K

WellNow Urgent Care

Collaborating Physician

New York, NY · On-site +1

$210K/yr

Be available for PAs and NPs to discuss patients that meet WellNow's criteria to call * Review ... Ability to work collaboratively in a remote team environment, demonstrating flexibility and ...

WellNow Urgent Care

Collaborating Physician

NY · Remote

$210K/yr

Be available for PAs and NPs to discuss patients that meet WellNow's criteria to call * Review ... Ability to work collaboratively in a remote team environment, demonstrating flexibility and ...

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All JobsCall Reviewer JobsRemote Call Reviewer JobsRemote Call Reviewer Jobs in New York

Remote Call Reviewer information

See New York salary details

$11

$33

$70

How much do remote call reviewer jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for remote call reviewer in New York is $33.29, according to ZipRecruiter salary data. Most workers in this role earn between $21.63 and $41.92 per hour, depending on experience, location, and employer.

What is a remote call reviewer?

A Remote Call Reviewer is a professional who listens to and evaluates recorded phone calls, typically for quality assurance, compliance, or training purposes. They work remotely, analyzing calls to ensure customer service standards are met, identifying areas for improvement, and providing feedback to call center agents or companies. Their role helps organizations maintain high-quality customer interactions and ensures adherence to company policies and procedures.

What are the key skills and qualifications needed to thrive as a remote call reviewer?

To excel as a Remote Call Reviewer, you generally need experience in call monitoring, quality assurance, and a keen understanding of customer service standards, often supported by a background in customer support or related fields. Familiarity with call recording systems, CRM platforms, and quality assessment tools is typically required. Strong attention to detail, analytical thinking, and effective written communication are vital soft skills for providing accurate feedback and reports. These abilities ensure consistent service quality, regulatory compliance, and ongoing improvement in customer interactions.

What are some common challenges faced by remote call reviewers, and how can they be addressed?

Remote Call Reviewers often encounter challenges such as maintaining focus during long periods of audio review, interpreting context without visual cues, and handling a high volume of calls. To address these, it's helpful to take regular breaks, use quality headphones, and stay organized with effective note-taking strategies. Additionally, establishing a distraction-free workspace and seeking clarification from team leads when ambiguous situations arise can greatly improve accuracy and job satisfaction.

What is the difference between Remote Call Reviewer vs Remote Customer Service Representative?

AspectRemote Call ReviewerRemote Customer Service Representative
Required CredentialsHigh school diploma or equivalent; sometimes certifications in customer service or quality assuranceHigh school diploma or equivalent; customer service training often preferred
Work EnvironmentHome-based, primarily reviewing recorded calls or live interactionsHome-based, handling live customer inquiries via phone or chat
Employer & Industry UsageInsurance, healthcare, finance, and quality assurance firmsRetail, telecom, banking, and service industries
Common Search & Comparison IntentUnderstanding roles involving call review and quality assuranceCustomer support and communication roles

Remote Call Reviewers focus on evaluating recorded or live calls to ensure quality and compliance, often working in industries like insurance or healthcare. Remote Customer Service Representatives handle direct customer interactions, providing support and information. While both roles are remote and require similar credentials, their primary functions differ—review vs. direct customer engagement.

What are the most commonly searched types of Call Reviewer jobs in New York?

The most popular types of Call Reviewer jobs in New York are:

What are popular job titles related to Remote Call Reviewer jobs in New York?

For Remote Call Reviewer jobs in New York, the most frequently searched job titles are:

What job categories do people searching Remote Call Reviewer jobs in New York look for?

The top searched job categories for Remote Call Reviewer jobs in New York are:

What cities in New York are hiring for Remote Call Reviewer jobs?

Cities in New York with the most Remote Call Reviewer job openings:

Remote Call Reviewer jobs near you
Infographic showing various Remote Call Reviewer job openings in New York as of August 2026, with employment types broken down into 80% Full Time, and 20% Part Time. Highlights an 5% In-person, and 95% Remote job distribution, with an average salary of $69,250 per year, or $33.3 per hour.

REMOTE Customer Service Reps- NEW JERSEY ONLY! Immediate hire!

MMC Group LP

Newark, NJ • Remote

$16.67 - $17.46/hr

Full-time

Medical, Dental, Vision

Re-posted 13 days ago

Job description

MMC is hiring Remote Call Center Representative - Must live in the state of NJ!!

· Pay Rate $16.76/hr. (English) $17.46/hr. Bilingual (Spanish/ English Fluent)

· Hours of Operation: Monday- Friday 8:00am - 6:00pm

Equipment Requirements (BYOD):

  • Desktop or laptop with Intel Core i5 or higher processor. NO Celeron/ NO Pentium/ NO Mac/Apple Processors allowed, they are not compatible with our system.
  • Minimum 16GB RAM / 256GB hard drive
  • Windows 10 or 11 (Mac, Chromebook, iPad, and tablets Not permitted)
  • USB Gen 2 port for a wired headset
  • RJ-45 ports for a wired internet connection
  • Functional webcam (required for training)
  • Headset with USB or audio jack connection

APPLICATION INSTRUCTIONS:

  • Internet Speed Test: Go to Cloudflare Speed Test, take a full screenshot (include map & IP address).
  • Computer Processor Specs: Find your processor details (Windows Key > Search "Processor") and send a screenshot (must be Intel Core i5 or higher).
  • Storage Check: Send a screenshot confirming at least 30GB of free space.
  • Headset Photo: Attach a picture of your headset showing its USB or headphone jack connection.
  • UPDATED RESUME SHOWING CUSTOMER SERVCICE (NOT RETAIL OR RESTUARANT)
  • Send all screenshots and details in a single email to me for review. THERE SHOULD BE 6 ATTACHEMENTS ON THE EMAIL SENT TO ME

Minimum Qualifications:

  • High school diploma or GED
  • 6 months of High-Volume Call Center
  • Experience in customer service, call center, healthcare, or human services
  • Effective communication and organizational skills
  • Ability to work in a fast-paced, deadline-driven environment
  • Comfortably assisting diverse and underserved populations

Essential Duties and Responsibilities:

  • Provide callers with informed and objective responses to complex concerns in regard to eligibility guidelines and policies, access to care issues, and escalated concerns.
  • Respond effectively to all forms of inbound and outbound contacts.
  • Process workflow documents, which include income, identity, and other eligibility verification documents.

Company Description

Throughout the past 30 years plus, MMC, one of the most trusted names in workforce management services, has successfully delivered strategic solutions to large and small businesses in numerous industries.

We have built our reputation on partnering with our clients and candidates to achieve the desired results. Our recruiting professionals have extensive experience matching the right candidate, to the right client, for the right position. We provide the best opportunities to the most talented candidates in a multitude of industries.

MMC is a privately owned business with corporate headquarters in Irving, Texas. With 2,000+ employees, working in 40+ states, MMC is able to support all United States locations, and some international locations.

We appreciate your interest in reviewing this particular position and we encourage you to visit our website where you can always search and apply for opportunities at www.mmcgrp.com

Benefits with MMC Group
MMC offers health insurance plans for our active candidates on assignment, including:

Medical, dental, and vision coverage
Life and disability insurance
Additional voluntary benefits

Join MMC and enjoy the support of a team that values your well-being, both on and off the job.

MMC strives to ensure all job posting confirm details of the position, the rate of pay, and acknowledge medical benefits are offered.

Get started on your career journey today! Apply to become a part of the MMC Team!

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.