ZipRecruiter

Log In

2

Remote Call Center Training Jobs in Wisconsin (NOW HIRING)

Sagility

$21/hr

Paid training * $200 training completion bonus for employees who meet applicable attendance ... Previous sales, customer service, call center, or health insurance experience preferred * Strong ...

Sagility LLC

$21/hr

Paid training * $200 training completion bonus for employees who meet applicable attendance ... Previous sales, customer service, call center, or health insurance experience preferred * Strong ...

Sagility LLC

$21/hr

Paid training * $200 training completion bonus for employees who meet applicable attendance ... Previous sales, customer service, call center, or health insurance experience preferred * Strong ...

Sagility

$21/hr

Paid training * $200 training completion bonus for employees who meet applicable attendance ... Previous sales, customer service, call center, or health insurance experience preferred * Strong ...

Sagility LLC

$21/hr

Paid training * $200 training completion bonus for employees who meet applicable attendance ... Previous sales, customer service, call center, or health insurance experience preferred * Strong ...

Sagility

$21/hr

Paid training * $200 training completion bonus for employees who meet applicable attendance ... Previous sales, customer service, call center, or health insurance experience preferred * Strong ...

Sagility

$21/hr

Paid training * $200 training completion bonus for employees who meet applicable attendance ... Previous sales, customer service, call center, or health insurance experience preferred * Strong ...

Sagility LLC

$21/hr

Paid training * $200 training completion bonus for employees who meet applicable attendance ... Previous sales, customer service, call center, or health insurance experience preferred * Strong ...

previous page

Showing results 41-60

All JobsCall Center Training JobsRemote Call Center Training JobsRemote Call Center Training Jobs in Wisconsin

Remote Call Center Training information

What is remote call center training?

Remote call center training is a program designed to teach call center employees the necessary skills and knowledge to perform their job effectively, all conducted online or through virtual platforms. This training typically covers customer service techniques, use of call center software, communication skills, and company-specific protocols. The remote format allows trainees to learn from anywhere, using interactive modules, live webinars, and virtual role-playing exercises. Successful remote training ensures that employees are well-prepared to handle customer interactions professionally and efficiently from a remote location.

What are the key skills and qualifications needed to thrive in remote call center training?

To thrive in Remote Call Center Training, you need a solid understanding of adult learning principles, call center operations, and training program development, often supported by experience in customer service and instructional design. Familiarity with Learning Management Systems (LMS), virtual meeting platforms like Zoom or Microsoft Teams, and call center software is typically required. Strong communication, adaptability, and motivational skills help trainers engage remote learners and address diverse training needs. These skills ensure effective knowledge transfer, high trainee engagement, and improved performance across distributed call center teams.

What are some common challenges faced by trainers in a remote call center environment, and how can they be addressed?

Trainers in a remote call center often face challenges such as maintaining trainee engagement, ensuring consistent communication, and effectively monitoring progress without in-person interaction. Solutions include leveraging interactive video conferencing tools, scheduling regular check-ins, and using performance tracking software to monitor trainee development. Establishing clear expectations and fostering an open, supportive virtual environment can also help trainees feel connected and motivated, despite the physical distance.

What are popular job titles related to Remote Call Center Training jobs in Wisconsin?

For Remote Call Center Training jobs in Wisconsin, the most frequently searched job titles are:

What job categories do people searching Remote Call Center Training jobs in Wisconsin look for?

The top searched job categories for Remote Call Center Training jobs in Wisconsin are:

What cities in Wisconsin are hiring for Remote Call Center Training jobs?

Cities in Wisconsin with the most Remote Call Center Training job openings:

Remote Call Center Training jobs near you

Sr. Genesys CX Implementation Engineer

EDCi

Appleton, WI • On-site, Remote

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 18 days ago

Job description

⬅ Back to Career Opportunities
Sr. Genesys CX Implementation Engineer
Location: Remote
EDCi provides infrastructure and call center technology services and solutions to clients throughout Wisconsin and the Midwest. Through our partnership and certifications with leading technology providers including Citrix, Cisco, Genesys, IBM and Microsoft, our customers receive the highest quality of product and service the industry has to offer.
The Sr. Genesy Engineer will have the responsibility for designing, configuring, developing, implementing and supporting Genesys technologies. The opportunity is will serve as a lead engineer on EDCi's Customer Care Professional Services team providing both implementation and post implementation support. This role will closely interact with both Field & Support Engineering aligning strategic objectives to provide "world class services" while maintaining the highest level of quality.
Associates of EDCi have the opportunity to engage in dynamic projects, leveraging the latest technologies. Our partnerships provide a unique opportunity for associates to continue to develop their professional skills. EDCi is an organization that takes pride in recognizing balance and the importance of family. If your interest is for challenging work in a comfortable work environment, look to EDCi.
When you join the EDCi team, you'll receive many perks, such as:
  • Remote work from home
  • Paid holidays, vacation and sick time
  • Bring Your Own PC Policy
  • Cell phone reimbursement
  • Casual dress
  • Funded training and certifications
  • Health, dental & vision insurance
  • 401K match

And much more!
RESPONSIBILITIES:
  • Acts as the Lead Engineer for Genesys implementation and upgrade projects
  • Preform project and support tasks for Genesys products and solutions
  • Responsible for design, configuration, implementation, and support of IVR/ACD scripts for Genesys Cloud Solutions
  • Contribute to the solution architectural design
  • Coordinate and write technical papers, articles, standard operating procedures and best practices
  • Perform in-depth analysis combining complex technical and business issues, sometimes involving fast-paced, business-critical, high profile problem solving.
  • Ability to balance both support and project work when applicable; able to meet support/project milestones
  • Collaborates with Technical Account Managers, Project Managers & Sales to delivery projects on-time and on-budget

PRIMARY /ESSENTIAL SKILLS AND QUALIFICATIONS:
  • 5+ years IP Telephony/VoIP experience is Required
  • Knowledge of VoIP equipment, implementations and support Required
  • 3+ years experience in Genesys Cloud CX (Purecloud) technology
  • Genesys Could CX certification is a plus
  • Knowledge of Media / Voice gateway knowledge Preferred
  • Knowledge of SIP Protocol implementation and support Preferred
  • BS preferred, Associate's degree in IT related field Required
  • Excellent client service attitude and team focus
  • Understand best practices for a service organization
  • Development Skills/certifications as a plus are:
    • Java/Java Script
    • HTML
    • Rest WEB Services
    • Genesys Cloud CX API's
    • Microsoft SQL Server
    • Web-services, 3rd party API's

SECONDARY /OPTIONAL SKILLS AND QUALIFICATIONS:
  • 1+ years experience in network administration and support is a Plus
  • NET development or C# Experience is a Plus
  • Experience with Microsoft SQL Stored procedures is a Plus

Apply