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Remote Call Center Back Office Jobs in Rochester, NY

MVP Health Care

Care Center Representative

Rochester, NY · On-site +1

$15.25 - $19.75/hr

Minimum 1 - 3 years customer service experience and/or relevant office experience required ... The Care Center Representative must take full responsibility for every call to ensure callers ...

AMBA

Inside Sales Insurance Specialist

Rochester, NY · Remote

$50K - $60K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Inside Sales Insurance Specialist (W2, Remote) Full-Time | Monday through Friday Compensation ... Have experience in a high-volume outbound sales or call center role * Are comfortable making ...

AMBA

Inside Sales Insurance Specialist

Rochester, NY · Remote

$50K - $60K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Inside Sales Insurance Specialist (W2, Remote) Full-Time | Monday through Friday Compensation ... Have experience in a high-volume outbound sales or call center role * Are comfortable making ...

AMBA

Inside Sales Insurance Specialist

Rochester, NY · Remote

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Inside Sales Insurance Specialist (W2, Remote) Full-Time | Monday through Friday Compensation ... Have experience in a high-volume outbound sales or call center role * Are comfortable making ...

Sutherland

AVP - CDE - Insurance

Pittsford, NY · Remote

  • Medical

  • Life

  • Retirement

We call it One Sutherland. Sutherland Healthcare Solutions is a leading provider of Health ... Our solutions encompass a comprehensive suite of platform enabled back-office and front office ...

Sutherland

AVP - CDE - Insurance

Pittsford, NY · On-site +1

  • Medical

  • Life

  • Retirement

We call it One Sutherland. Sutherland Healthcare Solutions is a leading provider of Health ... Our solutions encompass a comprehensive suite of platform enabled back-office and front office ...

Sutherland

AVP- CDE P&C Insurance

Pittsford, NY · Remote

We call it One Sutherland. Sutherland Healthcare Solutions is a leading provider of Health ... Our solutions encompass a comprehensive suite of platform enabled back-office and front office ...

Ballard Agency

Be Seen First

Remote Sales Representative (Must live in New York)

Rochester, NY · Remote

$55K - $90K/yr

  • Medical

  • Life

  • Retirement

In addition to industry-leading online training and working from home, each office conducts real ... We do not cold call, prospect, or sell door to door. There are incredible advancement opportunities.

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All JobsCall Center Back Office JobsRemote Call Center Back Office JobsRemote Call Center Back Office Jobs in Rochester, NY

Remote Call Center Back Office information

See Rochester, NY salary details

$10

$17

$24

How much do remote call center back office jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for remote call center back office in Rochester, NY is $17.67, according to ZipRecruiter salary data. Most workers in this role earn between $15.19 and $18.99 per hour, depending on experience, location, and employer.

What is a remote call center back office?

A Remote Call Center Back Office job involves supporting the operations of a call center from a location outside the main office, typically from home or another remote site. These roles focus on administrative tasks such as data entry, processing customer requests, handling documentation, and assisting with billing or account management. Unlike front-line agents who interact directly with customers, back office staff work behind the scenes to ensure smooth operations and accurate record-keeping. This job requires good organizational skills, attention to detail, and proficiency with computer systems. Working remotely provides flexibility, but also requires self-motivation and effective communication with the rest of the team.

What are the key skills and qualifications needed to thrive as a remote call center back office employee?

To thrive as a Remote Call Center Back Office employee, you need strong data entry skills, attention to detail, and organizational abilities, often supported by a high school diploma or equivalent. Familiarity with CRM software, ticketing systems, and office productivity tools like Microsoft Excel is typically required. Excellent communication, time management, and problem-solving abilities are key soft skills that set top performers apart. These skills ensure accurate processing, timely resolution of customer requests, and seamless support for front-line operations in a remote environment.

What are some common challenges faced by remote call center back office employees, and how can they be addressed?

Remote Call Center Back Office employees often face challenges such as managing high volumes of data entry, maintaining focus with minimal supervision, and ensuring effective communication with front-line agents. To address these challenges, it's important to establish a structured daily routine, leverage collaboration tools for seamless communication, and regularly participate in team meetings to stay aligned with overall goals. Proactively seeking feedback and utilizing available training resources can also help in adapting to evolving processes and maintaining high productivity.

What is the difference between Remote Call Center Back Office vs Customer Service Representative?

AspectRemote Call Center Back OfficeCustomer Service Representative
Primary RoleHandling administrative tasks, data entry, and support behind the scenesInteracting directly with customers to resolve issues and provide information
Work EnvironmentRemote, often independent, focused on back-end operationsRemote or on-site, customer-facing interactions
Required SkillsData management, communication, organizational skillsCommunication, problem-solving, customer service skills
Common CertificationsNone typically required, but data or admin certifications can helpCustomer service certifications (e.g., CPR, FCC certifications) often preferred

While both roles can be remote and involve communication skills, the Remote Call Center Back Office focuses on administrative and support tasks behind the scenes, whereas Customer Service Representatives engage directly with customers to address inquiries and issues.

What are popular job titles related to Remote Call Center Back Office jobs in Rochester, NY?

For Remote Call Center Back Office jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching Remote Call Center Back Office jobs in Rochester, NY look for?

The top searched job categories for Remote Call Center Back Office jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Remote Call Center Back Office jobs?

Cities near Rochester, NY with the most Remote Call Center Back Office job openings:

Remote Call Center Back Office jobs near you

Entry-Level Freight Dispatcher (Remote) - Earn $2,200 to $3,000 Weekly ($114,400-$156,000 Annually)

American Logistics Authority

Rochester, NY • Remote

$2.2K - $3.0K/wk

Full-time

Re-posted 2 days ago

Job description

Entry-Level Freight Dispatcher (Remote) - Earn $2,200 to $3,000 Weekly ($114,400-$156,000 Annually)

We are hiring motivated individuals to join our logistics team as Freight Dispatchers. This is a remote position with strong income potential. Candidates must already understand dispatching basics, know how to negotiate rates, be able to recruit owner-operators, and handle back-office support tasks.

Responsibilities:

  • Book freight through load boards and direct shippers

  • Negotiate rates with brokers and shippers to maximize profits

  • Schedule drivers, manage routes, and confirm delivery appointments

  • Provide full support to drivers while on the road

  • Handle back-office work: rate confirmations, carrier packets, invoicing, and compliance documents

  • Recruit and maintain relationships with qualified owner-operators

What We Offer:

  • Remote work from your home office

  • Weekly pay: $2,200-$3,000

  • Annual income potential: $114,400-$156,000

  • Training and ongoing support from experienced dispatchers

  • Long-term growth opportunities in the trucking industry

Qualifications:

  • Must be able to negotiate freight rates confidently

  • Experience with dispatching tasks (load boards, scheduling, paperwork)

  • Able to recruit and retain owner-operators

  • Comfortable handling back-office support tasks

  • Fluent in English (written and spoken)

  • Organized, detail-oriented, and strong at multitasking

  • Ready to start immediately

  • Serious inquiries only

Start your logistics career today with a six-figure income potential. Apply now to become a Freight Dispatcher.

Employment Type: FULL_TIME

Apply