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Remote Call Center Analyst Jobs in Rochester, NY

AMBA

Inside Sales Insurance Specialist

Rochester, NY · Remote

Inside Sales Insurance Specialist (W2, Remote) Full-Time | Monday through Friday Compensation ... Have experience in a high-volume outbound sales or call center role * Are comfortable making ...

AMBA

Inside Sales Insurance Specialist

Rochester, NY · Remote

$50K - $60K/yr

Inside Sales Insurance Specialist (W2, Remote) Full-Time | Monday through Friday Compensation ... Have experience in a high-volume outbound sales or call center role * Are comfortable making ...

AMBA

Inside Sales Insurance Specialist

Rochester, NY · Remote

$50K - $60K/yr

Inside Sales Insurance Specialist (W2, Remote) Full-Time | Monday through Friday Compensation ... Have experience in a high-volume outbound sales or call center role * Are comfortable making ...

Mindex

Reports Developer (Power BI) - Remote

Rochester, NY · On-site +1

$70K - $120K/yr

... Report Center (Prism) and more complex, custom reporting into Power BI, where it can connect ... Analyze existing Informer reports to understand business logic, data sources, and intended use ...

Mindex

Reports Developer (Power BI) - Remote

Rochester, NY · Remote

$70K - $120K/yr

... Report Center (Prism) and more complex, custom reporting into Power BI, where it can connect ... Analyze existing Informer reports to understand business logic, data sources, and intended use ...

Mindex

Reports Developer (Power BI) - Remote

Rochester, NY · Remote

$70K - $120K/yr

... Report Center (Prism) and more complex, custom reporting into Power BI, where it can connect ... Analyze existing Informer reports to understand business logic, data sources, and intended use ...

New

IDEX

Lead Engineer- Optical Coating Design

West Henrietta, NY · On-site +1

$98K - $129K/yr

Center of Excellence, West Henrietta, NY (Onsite/hybrid remote possible) ITAR/EAR CRITERIA: Certain ... Success in this role requires both strong technical and analytical skills and the ability to ...

All JobsCall Center Analyst JobsRemote Call Center Analyst JobsRemote Call Center Analyst Jobs in Rochester, NY

Remote Call Center Analyst information

See Rochester, NY salary details

$29.6K

$63.8K

$97.7K

How much do remote call center analyst jobs pay per year?

As of Aug 15, 2026, the average yearly pay for remote call center analyst in Rochester, NY is $63,787.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,400.00 and $81,900.00 per year, depending on experience, location, and employer.

How to become a remote call center analyst?

To become a remote call center analyst, candidates typically need a high school diploma or equivalent, strong communication skills, and experience with customer service or call center software. Relevant skills include data analysis, problem-solving, and familiarity with tools like CRM systems. Some employers may prefer candidates with a college degree or certifications in customer service or data analysis.

What does a remote call center analyst do?

A Remote Call Center Analyst is responsible for monitoring and evaluating the performance of call center agents who work from home or remote locations. They analyze call data, listen to recorded calls, and provide feedback to improve customer service and efficiency. Their role often includes preparing reports, identifying trends, and recommending process improvements to enhance the overall quality of the call center operations.

What is the difference between Remote Call Center Analyst vs Customer Service Representative?

AspectRemote Call Center AnalystCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may prefer associate degreeHigh school diploma or equivalent
Work EnvironmentRemote, call center or office settingRemote or in-office customer service environment
Employer & Industry UsageCall centers, tech companies, healthcare, financeRetail, telecom, banking, service industries
Common Search & Comparison IntentUnderstanding analytical roles in call centersCustomer support and service roles

The Remote Call Center Analyst focuses on analyzing call data, improving processes, and supporting customer service teams, often requiring analytical skills. Customer Service Representatives primarily handle direct customer interactions, providing support and resolving issues. While both roles may work remotely and in call center environments, the analyst role emphasizes data analysis and process improvement, whereas the representative role centers on customer interaction and issue resolution.

What are the key skills and qualifications needed to thrive as a remote call center analyst, and why are they important?

To thrive as a Remote Call Center Analyst, you need strong customer service skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and ticketing tools is often required. Excellent verbal communication, patience, and the ability to work independently are standout soft skills in this role. These skills ensure efficient issue resolution, high customer satisfaction, and effective performance in a remote work environment.

How do remote call center analysts typically collaborate with their teams despite working from different locations?

Remote Call Center Analysts rely heavily on digital communication tools such as instant messaging platforms, video conferencing, and shared dashboards to stay connected with their colleagues and supervisors. Regular virtual meetings and team huddles are common to discuss performance metrics, address challenges, and share updates. Collaboration is also facilitated through ticketing systems and collaborative documentation, ensuring that everyone is aligned and informed. This structure helps maintain a sense of teamwork and support, even when working remotely.

What are popular job titles related to Remote Call Center Analyst jobs in Rochester, NY?

For Remote Call Center Analyst jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching Remote Call Center Analyst jobs in Rochester, NY look for?

The top searched job categories for Remote Call Center Analyst jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Remote Call Center Analyst jobs?

Cities near Rochester, NY with the most Remote Call Center Analyst job openings:

Remote Call Center Analyst jobs near you

Call Center Membership Representative (Remote - Must Reside In Rochester/Finger Lakes Region)

AAA Western and Central New York

Penfield, NY • On-site, Remote

$20.10/hr

Full-time

Medical, Dental, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Availability to work an 8-hour shift between the hours of 9:00AM -10:00 PM, Sunday through Thursday or Tuesday through Saturday.
Shift Differential: 2.5% for hours worked between 8p - 12a, 5% for hours worked between 12a - 6a.
At AAA Western and Central New York, our Associates are committed to providing our members with a totally satisfying experience. Therefore, we seek Associates who are dedicated to this purpose, people who truly demonstrate compassion, empathy and unsurpassed service. These are the people that help us create a loyal membership base that strengthens our mission-to be our members' most trusted provider of high quality automotive, travel, insurance and other relevant products and services that offer safety, security, peace of mind, value and convenience.
AAA Western and Central New York is regularly recognized as one of the best & healthiest places to work in the WNY & CNY area. In addition to a market competitive salary, Associates are eligible for a wide selection of benefits (dependent upon position) including:
  • Medical, Dental, Life and AD&D Insurance
  • Flexible work schedules
  • Pre-Tax & Roth 401(k) plan with company match
  • Health Spending Accounts with company contribution & Flexible Spending Accounts
  • Company Paid Short-term & Long-term disability
  • Paid time off
  • Tuition reimbursement & company-paid training programs
  • FREE AAA membership & travel / product discounts
  • Paid Volunteer Time Off
Job Responsibilities
30% Efficiency & Quality: Demonstrate proficiency across all skilled call types, including membership services, ERS-related inquiries, and other applicable product offerings. Follow established call handling procedures, workflows, and system navigation standards on every interaction to ensure accuracy, compliance, and consistency. Utilize available resources and tools to effectively resolve member inquiries in a timely manner. Maintain minimal reported errors by adhering to required processes, documentation standards, and verification steps. Adapt efficiently to changes in call volume, call complexity, and system enhancements while maintaining quality performance.
25% Productivity & Adherence: Consistently meet or exceed department standards related to schedule adherence, call availability, training participation, and overall productivity. Accurately manage break, lunch, and training times to ensure readiness to handle calls as scheduled. Follow all policies and procedures related to appropriate use of off queue and activity codes, timely return to queue after breaks or auxiliary activities, and call off notifications, PTO requests, and attendance expectations. Demonstrate accountability for time management and availability to support member demand.
25% Sales Per Call & Revenue Growth: Educate members on AAA membership benefits, products, and services through needs-based conversations that add value to the interaction. Identify opportunities to promote additional AAA offerings, upgrades, or enhancements aligned with member needs. Confidently explain pricing, features, and benefits to overcome objections and drive informed purchasing decisions. Close sales effectively and consistently meet or exceed outlined departmental Sales per Call goals.
10% Convenience Billing & Retention Support: Inform members of the benefits and convenience of automatic renewal through Convenience Billing to support member retention and uninterrupted service. Clearly explain billing options, enrollment steps, and account management details. Ensure billing discussions are accurate, transparent, and compliant with established policies.
10% Voice of the Member & Member Experience: Demonstrate AAA Core Values in every interaction through professionalism, empathy, and respect. Resolve member concerns effectively using problem-solving skills and first contact resolution whenever possible. Actively listen to member feedback and escalate concerns appropriately when necessary. Maintain strong product and service knowledge to deliver accurate information and high-quality.
Job Specific Requirements
  • Equivalent experience will be considered in lieu of degree
  • Competency in effectively navigating multiple computer systems and applications simultaneously while handling live member interactions
  • Ability to read, interpret, and apply written instructions, policies, maps, and procedural documentation
  • Demonstrated problem-solving skills with the ability to remain calm, professional, and solution-focused while addressing member concerns
  • Ability to perform effectively in a fast-paced, high-volume contact center environment with frequent changes in call volume and call complexity
  • Strong attention to detail with a commitment to accuracy, compliance, and quality standards.
  • Comfortable engaging in needs-based conversations that may include sales, retention, and billing discussions.
  • Ability to multitask in various areas of the contact center & to work weekends, afternoons/evenings, & holidays as required by business need.
Physical Requirements
  • Ability to perform routine office tasks that includes operating a computer for long periods of time, sitting, typing and communicating on the phone
  • Must be able to lift, carry, push, pull a maximum of 25 lbs

Starting pay range: $20.10/hr
This position does not offer visa sponsorship now or in the future.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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