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Remote Call Center Assistant Jobs (NOW HIRING)

MDS Communications

Remote Call Center Agent

Paducah, KY · Remote

$15 - $16/hr

Kentucky Remote - KYEducation Level: Not SpecifiedSalary Range: $15. 00 - $16. 00 HourlyJob Shift: AnyMDS Communications is looking to hire Call Center Representatives! Are you seeking a job with ...

MCI Military Recruitment

$14/hr

Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies ... We are seeking a dedicated and customer-focused Call Center Representative to join our team. In ...

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How much do remote call center assistant jobs pay per hour?

As of Jun 18, 2026, the average hourly pay for remote call center assistant in the United States is $24.40, according to ZipRecruiter salary data. Most workers in this role earn between $20.43 and $27.40 per hour, depending on experience, location, and employer.

What is the difference between Remote Call Center Assistant vs Customer Service Representative?

AspectRemote Call Center AssistantCustomer Service Representative
CredentialsHigh school diploma or equivalent; basic communication skillsHigh school diploma or equivalent; strong communication skills
Work EnvironmentRemote, home-based call center settingRemote or on-site customer service centers
Industry UsageCommon in call centers across various industriesWidespread in retail, telecom, and service sectors
Job FocusHandling inbound/outbound calls, scheduling, data entryAssisting customers, resolving issues, providing product info

Both roles involve customer interaction and require good communication skills. The Remote Call Center Assistant typically focuses on call handling and administrative tasks in a remote setting, while the Customer Service Representative may have a broader role in assisting customers across various channels. Both jobs are essential in customer support and often share similar credentials and work environments.

More about Remote Call Center Assistant jobs
What cities are hiring for Remote Call Center Assistant jobs? Cities with the most Remote Call Center Assistant job openings:
What are the most commonly searched types of Remote Call Center jobs? The most popular types of Remote Call Center jobs are:
What states have the most Remote Call Center Assistant jobs? States with the most job openings for Remote Call Center Assistant jobs include:
What job categories do people searching Remote Call Center Assistant jobs look for? The top searched job categories for Remote Call Center Assistant jobs are:
Remote Call Center Assistant jobs near you
Infographic showing various Remote Call Center Assistant job openings in the United States as of June 2026, with employment types broken down into 2% As Needed, 72% Full Time, 20% Part Time, and 6% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $50,749 per year, or $24.4 per hour.

Remote Call Center (TEMP)

Glocap Business Professionals, Administrative, Operations

Manhattan, NY • Remote

$22/hr

Other

This job post has expired today. Applications are no longer accepted.

Job description

My client, a tech-based hearing company is looking to bring on a FULLY REMOTE TEMP to help with customer support during the busy season! The role will be 40 hours per week in staggered shifts. This role will have a strong emphasis on customer service - via chat, email and phone! Call center experience is required.


This is a temporary position with up to full time hours starting ASAP for an 8-week contract (with a possibility to extend!).


Shifts available:

MONDAY - FRIDAY: 8AM-5PM, 10AM-7PM, 12PM-9PM

SATURDAY: 10AM-6PM

SUNDAY: OFF


Hourly Pay Rate: $22/hour


As a remote Customer Support Coordinator, you’ll play a pivotal role in our mission to empower people with hearing loss to connect with their world. You will provide efficient and friendly assistance to our customers in an omnichannel support environment, with a heavy focus on phone calls while also responding to emails, customer tasks, live chats, and other channels. Serving as a representative of our best-in-class customer care team, you'll triage support channels, handle administrative tasks, and ensure seamless coordination with other teams by utilizing multiple software systems. The Customer Support Coordinator reports directly to a Customer Experience Manager on a full-time basis.


What you’ll do.

-Complete inbound work in an omnichannel support environment, with a focus on phone calls but also including emails, customer tasks, live chats, and other channels

-Independently complete administrative tasks according to standard operating procedures, including:

-Scheduling and rescheduling customer appointments;

-Processing order cancellations, returns, and warranties;

-Providing customers with shipping and order statuses; and

-Placing orders for additional supplies

-Develop and maintain a working knowledge of our products to provide Level 1 Product Support information to customers

-Properly address and route customers’ support needs, including complaints, leveraging a proficient and current understanding of services

-Contribute to a larger team; meet department performance KPIs and productivity benchmarks, and adhere to expectations regarding time and attendance

-Ensure our customers’ privacy and security; follow policies and procedures related to customer verification, data security, and other compliance requirements.

-Act as an ambassador of the culture by embodying our values in each internal and external interaction

-Other duties as assigned


What you’ll bring.

-1+ years of previous experience working in a high-volume call center environment or providing remote (phone/video) customer support

-Demonstrated ability to effectively de-escalate and preempt frustration in customer interactions, fostering positive experiences and resolutions

-Intermediate to advanced computer skill proficiency and familiarity working with support software; Salesforce experience a plus

-Comfort working independently and efficiently in a fast-paced, high-touch support environment

-Strong written and verbal communication skills delivered with a friendly and professional tone; ability to read, write, speak, and comprehend English effectively to assist customers via phone, video call, cases, real-time chats, and emails; proficiency in Spanish is preferred

-A remote workspace that adheres to the company’s Home Office Requirements:

-Reliable broadband or high-speed internet connection, capable of adequately conducting audio and video conference calls. Current standard is WiFi 6 (802.11ax) or WiFi 7 (802.11be)

-A quiet and private space, appropriate for conducting confidential calls and other communications that reasonably eliminates the risk of being overheard, distracted, or interrupted

Apply