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Working Title: Salesforce Operations Manager (CEMI) [Remote] [2 Year Term]

No Visa Sponsorship is available for this position.

This is a two (2) year term appointment which may be ended or extended based on organizational needs, funding availability, and performance.

About the Cornell Experience Modernization Initiative (CEMI)                      

The Cornell Experience Modernization Initiative (CEMI) is a multi-year program designed to improve the experience of students, faculty, staff, alumni, donors, patients, and partners by unifying and enhancing administrative systems and processes across all Cornell University locations. Its name CEMI is said as “See Me” because the focus is on you: the people who use Cornell’s systems and data to accomplish your goals.

What will you do:

Cornell University seeks an experienced and operationally focused Salesforce Operations Manager (CEMI) to oversee the day-to-day health, delivery, and continuous improvement of the university\'s enterprise Salesforce ecosystem. This role is responsible for managing and developing a high-performing team of Salesforce professionals who support multiple Salesforce orgs and Marketing Cloud across a diverse portfolio of academic, student-facing, administrative, marketing, and advancement solutions.

The Salesforce Operations Manager (CEMI) will provide operational leadership for the Salesforce team, overseeing workload management, sprint planning, service delivery, production support, platform enhancements, integrations, data integrity, security, and compliance. The role is accountable for ensuring team effectiveness, fostering professional development, establishing operational best practices, and promoting a culture of collaboration, continuous improvement, and customer-focused service.

This is a hands-on operational leadership role focused on maintaining a stable, scalable, and secure Salesforce environment while aligning platform capabilities with institutional priorities and delivering consistent value to campus partners.

This is a 2-year term appointment which may end or extend based on organizational needs, funding availability, and performance.

While position responsibilities vary, every member of our community is expected to foster a culture of belonging and a healthy work environment by communicating across differences; being cooperative, collaborative, open, and welcoming; showing respect, compassion, and empathy; engaging and supporting others regardless of background or perspective; speaking up when others are being excluded or treated inappropriately; and supporting work/life integration of oneself and others.

Required Qualifications:

• Bachelor’s degree with 5+ years of experience in Salesforce administration, operations, or platform management roles or equivalent combination of education and experience.
• Experience managing teams, technical operations, or cross-functional delivery groups.
• Strong understanding of Salesforce configuration, security, integrations, and release cycles.
• Demonstrated ability to manage high-volume work across multiple Salesforce orgs and products.
• Project management experience leading enhancements and small projects, defining deliverables, and keeping work on track.
• Strong written and verbal communication skills with the ability to translate technical concepts clearly.
• Experience with Agile methodologies and structured change management processes.
• Proven ability to troubleshoot complex technical, data, and integration issues.
• Demonstrated knowledge of data privacy and compliance requirements including FERPA and HIPAA.
• Operationally focused with strong ability to manage competing priorities and keep work moving.
• Strong problem-solver who thrives in complex, high-volume environments.
• Collaborative leader skilled at building partnerships across units and disciplines.
• Customer-centric mindset with commitment to delivering value and improving user experience.
• High attention to detail, quality, and follow-through.
• Commitment to privacy, data security, and responsible stewardship of university data.
• Proven experience connecting inclusion, belonging and wellbeing practices to business goals. 

Preferred Qualifications:

• Experience with Salesforce Marketing Cloud.
• Experience supporting multi-org Salesforce environments.
• Familiarity with enterprise integration platforms (e.g., Boomi), APIs, and data synchronization.
• Background in higher education, student services, or similarly complex environments.
• Relevant Salesforce certifications (Admin, Advanced Admin, Platform App Builder, Business Analyst, Marketing Cloud).
• Experience with large enterprise CRM environments.

Application Information:

• A resume is required for further consideration for this position. A cover letter expressing alignment with Cornell’s mission and this role is strongly encouraged. When applying through our system, please remember to attach your application materials (Cover Letter and Resume) in PDF format.  

• No Visa Sponsorship of any kind is available for this position. 

• No Relocation assistance will be provided for this position. 

Rewards and Benefits

• This position is based in Ithaca, New York, however, the successful applicant may perform this role remotely anywhere within the United States. Employees who work remotely may receive multiple W-2 Forms depending on their work location. The New York Convenience of employer guidelines require New York State individual tax reporting and withholding for this position. Additional individual state income tax filings may also be required if working temporarily outside of New York State. The university reserves the right to modify, suspend, or terminate the remote or hybrid work arrangement at any time.
• Cornell receives national recognition as an award-winning workplace for our health, wellbeing, and sustainability. Our benefits programs include comprehensive health care options, generous retirement contributions, access to wellness programs, and employee discounts with local and national retail brands. We invite you to follow this link to get more information about our benefits: Understand Your Benefits | Working at Cornell.
• Our leave provisions include health and personal leave, three weeks of vacation and 13 holidays: Martin Luther King, Jr. Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving and the day after, and an end of the year winter break from December 25-January 1. To offer greater flexibility for observing faiths and traditions we also offer two additional floating holidays. Learn more about our generous leave provisions: Holiday and Accrued Time Off | Working at Cornell
• Cornell\'s impressive educational benefits include tuition-free Extramural Study and Employee Degree Program, tuition aid for external education, and Cornell Children\'s Tuition Assistance Program. Learn more about our extensive educational benefits: Education Benefits | Working at Cornell
• Follow this link to learn more about the Total Rewards of Working at Cornell: Total Rewards | Working at Cornell.

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Non-Union Positions

Noted pay ranges reflect the potential pay opportunity for each job profile. The hiring rate of pay for the successful candidate will be determined considering the following criteria:

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• Education level to the extent education is relevant to the position

• Unique applicable skills

• Academic Discipline

To learn more about Cornell’s non-union staff job titles and pay ranges, see Career Navigator.

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Cornell welcomes students, faculty, and staff with diverse backgrounds from across the globe to pursue world-class education and career opportunities, to further the founding principle of “... any person ... any study.” No person shall be denied employment on the basis of any legally protected status or subjected to prohibited discrimination involving, but not limited to, such factors as race, ethnic or national origin, citizenship and immigration status, color, sex, pregnancy or pregnancy-related conditions, age, creed, religion, actual or perceived disability (including persons associated with such a person), arrest and/or conviction record, military or veteran status, sexual orientation, gender expression and/or identity, an individual’s genetic information, domestic violence victim status, familial status, marital status, or any other characteristic protected by applicable federal, state, or local law.

Cornell University embraces diversity in its workforce and seeks job candidates who will contribute to a climate that supports students, faculty, and staff of all identities and backgrounds. We hire based on merit, and encourage people from historically underrepresented and/or marginalized identities to apply. Consistent with federal law, Cornell engages in affirmative action in employment for qualified protected veterans as defined in the Vietnam Era Veterans’ Readjustment Assistance Act (VEVRAA) and qualified individuals with disabilities under Section 503 of the Rehabilitation Act. We also recognize a lawful preference in employment practices for Native Americans living on or near Indian reservations in accordance with applicable law.