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Returns Manager Jobs in Michigan (NOW HIRING)

Pwc

Partnership Tax Manager - International

Grand Rapids, MI · On-site +1

$73K - $244K/yr

Industry/Sector Not Applicable Specialism IFS - Finance Management Level Manager & Summary At PwC ... You will review and analyse financial data, prepare and file tax returns, and assist businesses in ...

Pwc

Partnership Tax Manager - International

Detroit, MI · On-site +1

$73K - $244K/yr

Industry/Sector Not Applicable Specialism IFS - Finance Management Level Manager & Summary At PwC ... You will review and analyse financial data, prepare and file tax returns, and assist businesses in ...

Isabella Bank

Credit Analyst Intern

Mount Pleasant, MI · On-site

Prepare financial spreads, based on analysis of tax returns, management and reviewed financial statements. * Perform tasks related to annual loan reviews * Complete monthly reporting tasks. * Assume ...

New

Isabella Bank

Credit Analyst Intern

Mount Pleasant, MI · On-site

Prepare financial spreads, based on analysis of tax returns, management and reviewed financial statements. * Perform tasks related to annual loan reviews * Complete monthly reporting tasks. * Assume ...

New

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Returns Manager information

What are some common challenges faced by returns managers and how can they effectively address them?

Returns Managers often face challenges such as handling high volumes of returned merchandise, ensuring accurate processing, and minimizing costs associated with returns. Effective communication with warehouse staff, customer service teams, and suppliers is essential to streamline the reverse logistics process. Implementing clear return policies and leveraging technology for tracking and analysis can help identify trends, reduce errors, and improve overall efficiency. Continual process improvement and collaboration with cross-functional teams are key to overcoming these challenges and maintaining customer satisfaction.

What is a returns manager?

Returns Managers are professionals responsible for overseeing the process of product returns within a company. They coordinate the receipt, inspection, and disposition of returned goods, ensuring that company policies and customer satisfaction standards are met. Returns Managers work closely with logistics, customer service, and warehouse teams to streamline returns procedures, minimize losses, and improve the overall returns experience. Their role is vital in maintaining inventory accuracy and reducing the financial impact of product returns.

What is the difference between Returns Manager vs Customer Service Representative?

Returns ManagerCustomer Service Representative
Typically requires experience in logistics, inventory management, and sometimes certifications in supply chain or retail management.Usually requires strong communication skills, basic computer skills, and customer service experience.
Works mainly in retail, e-commerce, or logistics environments managing return processes and policies.Works across various industries, handling customer inquiries, complaints, and support via phone, email, or chat.
Focuses on overseeing return operations, policy enforcement, and team management.Focuses on assisting customers, resolving issues, and providing product or service information.

While both roles involve customer interaction, the Returns Manager handles the strategic and operational aspects of product returns, often requiring industry-specific knowledge, whereas the Customer Service Representative provides direct support to customers across a broader range of issues.

What are the key skills and qualifications needed to thrive as a returns manager?

To thrive as a Returns Manager, you need expertise in supply chain management, inventory control, and data analysis, often supported by a bachelor’s degree in business or logistics. Familiarity with warehouse management systems (WMS), ERP software, and return authorization tools is typically required. Strong problem-solving abilities, leadership, and effective communication are essential soft skills for managing teams and resolving customer issues. These skills ensure efficient, cost-effective return processes and uphold customer satisfaction in a highly competitive marketplace.
What are the most commonly searched types of Returns jobs in Michigan? The most popular types of Returns jobs in Michigan are:
What are popular job titles related to Returns Manager jobs in Michigan? For Returns Manager jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Returns Manager jobs in Michigan look for? The top searched job categories for Returns Manager jobs in Michigan are:
What cities in Michigan are hiring for Returns Manager jobs? Cities in Michigan with the most Returns Manager job openings:
Returns Manager jobs near you
Infographic showing various Returns Manager job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 84% Full Time, 12% Part Time, 1% Temporary, and 2% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution.

Customer Service Specialist - Returns & E-Commerce

Brembo

Plymouth, MI • On-site

$16.25 - $21.50/hr

Full-time

Posted 25 days ago

Job description


Key Responsibilities
Returns Management
  • Manage and process aftermarket customer return requests, including RMAs, credits, replacements, and return authorizations.
  • Review return requests for accuracy, eligibility, documentation, and compliance with Brembo return policies.
  • Coordinate with customers, sales teams, warehouse operations, quality, and finance to ensure timely resolution of returns.
  • Track return status from request through final disposition.
  • Identify recurring return issues and communicate trends to internal teams for corrective action.
  • Support root cause analysis related to incorrect shipments, damaged goods, warranty concerns, cataloging issues, or customer order errors.
  • Maintain accurate return records and reporting within ERP, CRM, or other internal systems.
  • Help improve return processes to reduce cycle time, improve visibility, and enhance customer satisfaction.

E-Commerce Support
  • Support daily e-commerce order flow, including order review, processing, tracking, and issue resolution.
  • Work with internal teams and external customers to resolve e-commerce order discrepancies, shipping issues, payment or credit questions, and product availability concerns.
  • Monitor customer portals, online order platforms, and marketplace-related activity where applicable.
  • Ensure product, pricing, availability, and order data are accurate across relevant systems.
  • Assist with e-commerce customer onboarding, portal navigation, and order support.
  • Partner with sales, customer service, product management, and supply chain teams to improve the digital customer experience.
  • Help identify opportunities to streamline order processing, improve response times, and reduce manual work.

Customer & Internal Support
  • Serve as a key point of contact for assigned customers regarding returns, e-commerce order issues, and aftermarket service inquiries.
  • Provide timely, professional, and accurate communication to customers and internal stakeholders.
  • Support sales team members with customer follow-up, account issue resolution, and order/return visibility.
  • Collaborate with product management on fitment, catalog, and application-related questions.
  • Work closely with logistics and warehouse teams to resolve shipping, receiving, and inventory concerns.
  • Assist finance with credit memo support, deduction research, and return-related documentation.

Reporting & Process Improvement
  • Prepare regular reports related to returns, credits, e-commerce order issues, and customer service metrics.
  • Track KPIs such as return cycle time, open RMA aging, credit processing time, order issue resolution, and customer response time.
  • Identify process gaps and recommend improvements to increase efficiency and customer satisfaction.
  • Support continuous improvement initiatives within the Aftermarket organization.
  • Maintain organized records, documentation, and standard operating procedures for returns and e-commerce support activities.

Required Qualifications
  • 2+ years of experience in automotive aftermarket, customer service, returns management, e-commerce operations, order management, or related field.
  • Strong understanding of automotive aftermarket customers, distribution channels, and order fulfillment processes.
  • Experience working with ERP, CRM, customer portals, or order management systems.
  • Excellent communication, follow-up, and problem-solving skills.
  • Strong attention to detail and ability to manage multiple tasks simultaneously.
  • Proficiency in Microsoft Office, especially Excel, Outlook, and Teams.
  • Ability to work cross-functionally with sales, logistics, finance, product, and customer service teams.
  • Professional customer-first mindset with the ability to handle urgent or sensitive issues effectively.

Preferred Qualifications
  • Experience with automotive brake components, performance parts, or replacement parts distribution.
  • Familiarity with e-commerce platforms, B2B portals, marketplace order processing, or digital catalog systems.
  • Experience with SAP, Microsoft Dynamics, Salesforce, Power BI, or similar business systems.
  • Knowledge of return authorization processes, credit memo workflows, warranty support, and claims processing.
  • Understanding of automotive cataloging, part numbers, fitment data, ACES/PIES, or product application data.
  • Experience supporting national retailers, warehouse distributors, e-commerce customers, or large aftermarket accounts.
  • SAP

Key Competencies
  • Customer Focus
  • Problem Solving
  • Attention to Detail
  • Accountability
  • Communication
  • Cross-Functional Collaboration
  • Process Improvement
  • Sense of Urgency
  • Data Accuracy
  • Aftermarket Business Understanding

Apply