Remote Break Fix Technician Jobs (NOW HIRING)

Enterprise Mobility is a leading provider of mobility solutions, owning and operating the Enterprise Rent-A-Car, National Car Rental and Alamo Rent A Car brands through its integrated global network of independent regional subsidiaries. Enterprise Mobility and its affiliates offer extensive car rental, carsharing, truck rental, fleet management, retail car sales, as well as travel management and other transportation services, to make travel easier and more convenient for customers.  

Privately held by the Taylor family of St. Louis, Enterprise Mobility together with its affiliate Enterprise Fleet Management manages a diverse fleet of 2.4 million vehicles and accounted for nearly $39 billion in revenue through a network of more than 9,500 fully-staffed neighborhood and airport rental locations in more than 90 countries and territories. 

At the center of it all, our dedicated IT teams innovate, design and develop the technology that is redefining how customers rent, buy and share vehicles from our family of brands. Here, you will be part of a diverse and talented team that creates and delivers powerful technology solutions for our customers and employees across the world with the resources and support to develop in a variety of career paths.

As an Enterprise Mobility team member, we offer an excellent package with market-competitive pay, comprehensive healthcare packages, 401k matching & profit sharing, schedule flexibility, work from home opportunities, paid time off, and organizational growth potential.

This position offers the opportunity to work fully remote within the United States (except for Alaska and/or Hawaii). Team members who choose virtual / remote work should have an adequate space to serve as their home office, and must be able to work a schedule within U.S. Central Standard Time core business hours. This position will require employees to come on site to one of our St. Louis campus locations a few times per year for meetings/events or as needed. #LI-REMOTE

As an IT Manager on the Network Operations team, you will be responsible for leading the day-to-day operations of the team, providing overall guidance and supervision. You will ensure all members of assigned technical teams are effective and fully utilized, and provide leadership in key interactions with others to define, analyze, and deliver customer solutions. You will be responsible for building trust to influence peers and others to break down barriers and drive results. Here, you'll have the opportunity to work across multiple teams to help deliver innovative solutions in support of Enterprise Mobility's technology strategy. You will need to collaborate with leaders and teams throughout IT to ensure alignment and partnership. 

As an IT Manager, you will be responsible for defining the goals, objectives, processes, and resources to support the overall Network Operations. This is an ideal role for a leader looking for an opportunity to make a significant impact, and develop and grow in a team-oriented environment. You'll have the chance to work with senior leaders in the organization, so collaboration and influence skills will be key. 

• Oversee and manage a team of network engineers with a focus on agility and continuous improvement, providing 24/7 support
• Provide leadership, guidance, and support to ensure effective team performance and development
• Coordinate with senior management and other departments to align NetOps objectives with organizational goals
• Maintain and monitor required staffing levels and schedule to ensure that the team can meet the demand and respond in a timely manner to network and server anomalies and outages
• Handle escalations, both internal/external, and manage support from different levels, which includes quarter backing P1 incidents
• Manage tools, systems, and procedures to ensure dynamic management of issues and customer management
• Ability to balance risk with business priorities and applies the appropriate sense of urgency to issues

• Provide overall expertise with all Network Operations functions
• Supervise network operations across 9 data centers (7 in North America and 2 in Europe), including managing Cisco IOS, Arista and Nexus devices, Palo Alto firewalls, F5 load balancers, and Infoblox DDI appliances
• Manage WAN connectivity for multiple corporate campuses and over 6,000 branches in North America. Oversee the use of VMWare VeloCloud routers and Meraki APs and switches.

• Oversee the resolution of break/fix issues and ensure high standards of service delivery
• Act as an escalation point for complex issues and outages impacting high-revenue locations
• Partner with third-party providers for tier 1 support and manage escalation processes

• Lead and coordinate larger network projects, ensuring timely and successful completion
• Collaborate with project teams to plan, execute, and monitor network infrastructure projects

• Identify, influence, and drive opportunities to further our cloud networking objectives
• Own and drive multiple simultaneous efforts and roadmaps within the area through close coordination with various IT teams and external vendors
• Develop and implement processes and procedures to optimize network operations and improve efficiency
• Monitor performance metrics and ensure compliance with service level agreements (SLAs)
• Ensure continual process improvement within the Network Operations, including but not limited to: automation of Network Operations tasks and reporting, implementation of enterprise-wide monitoring initiatives, and routine administration task

Equal Opportunity Employer/Disability/Veterans

Required:

• Must be presently authorized to work in the U.S. without a requirement for work authorization sponsorship by our company for this position now or in the future
• Must reside in the United States (does not include Alaska or Hawaii)
• Must be able to work a schedule within U.S. Central Standard Time core business hours.
• Must be committed to incorporating security into all decisions and daily job responsibilities
• 6+ years of related experience
• 2+ years of people management experience, to include hiring, 1-1 meetings, career coaching/ mentoring, performance reviews, salary reviews, etc.
• Must be able to work 4 pm CST to 1 am CST. 
• Experience and knowledge of network technologies that support LAN/WAN, cloud, and broadband (VPN, DHCP, DNS, VLANS, as well as others not listed)
• Experience and knowledge of networking protocols such as TCP/IP, SNMP/ RMON, and RDP
• Experience of working in an Agile/Scrum development environment and working within sprint teams, using tools such as Jira and Confluence
• Exceptional communication skills, including the ability to articulate technical concepts to a non-technical audience

Preferred:

• Bachelor's degree in Computer Science, Computer Information Systems, Management Information Systems, or related field preferred
• Experience with the following Network Technologies is preferred:
• Prefer experience working in a large technology/ network environment
• Awareness and understanding of AWS or Azure technologies, products, and services
• Awareness and understanding of core networking concepts and technologies
• Ability to challenge current solutions, determine appropriate solutions, and ensure there is alignment across the organization
• Adept at improving outcomes through proactive coaching and development at all levels
• JIRA and SeriveNow background