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Associate - FCRM

Ready to turn bold ideas into real-world impact?
At Genpact, we don't just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we're at the forefront of it. Genpact's AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies' most complex challenges.
If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what's possible, this is your moment.
Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world's leading enterprises.
Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Job Description

Responsibilities:

• Handle inbound and outbound customer calls related to suspicious transactions, fraud alerts, account verification, card security, and other risk-related inquiries
• Authenticate customers using established procedures and security protocols before discussing account information.
• Review customer concerns, gather relevant information, and take appropriate actions to mitigate fraud and financial risk.
• Educate customers on fraud prevention, account security, and available protection measures.
• Accurately document customer calls, investigation details, and actions taken in the designated systems.
• Escalate complex or high-risk cases to appropriate teams in accordance with established procedures.
• Meet productivity, quality, compliance, and customer experience standards while adhering to regulatory and client requirements.
• Navigate multiple systems and applications to research accounts, review transaction activity, and resolve customer inquiries.
• Maintain confidentiality of customer information and comply with all applicable security, privacy, and risk management policies.
• Support business continuity, process improvement initiatives, and special projects as assigned.

Qualifications

Bachelors - Economics, Bachelors - Finance, Bachelors - Statistics, Masters - Business Administration, Masters - Risk Management

Certifications

Certified Anti-Money Laundering Specialist (CAMS) - Professional School of Indian Banking (PSIB)Professional School of Indian Banking (PSIB), Certified Fraud Examiner (CFE) - ACFEACFE, Certified Internal Auditor (CIA) - TUV SUDTUV SUD, Certified Regulatory Compliance Manager (CRCM) - The International Association of Risk and Compliance Professionals (IARCP)The International Association of Risk and Compliance Professionals (IARCP), Financial Modelling and Valuation Analyst - Corporate Finance Institute (CFI)Corporate Finance Institute (CFI)

Required Skills

AML Investigations, Anti-Money Laundering (AML), Audit Analytics, Bank Risk Management, Change Management, Compliance Risk Management, Credit Risk Analytics, Data Analytics, Enhanced Due Diligence, Fraud Analytics, Fraud Detection, Fraud Prevention, Information Security Risk Management, Internal Auditing, Know Your Customer (KYC), Model Risk, Risk Analytics, Risk Management

Language

English (Required), English (Required)

Language Proficiency -

Upper Intermediate - B2

Additional Job Location -

Job Type

Regular

Master Skill List -

FCRM - Practice

Remote Type -

Remote

Work Shift -

Rotating (United States of America)

The approximate annual base compensation range for this position is:

45,000 to 56,500 USD
"Los Angeles, California based candidates are not eligible for this role. Richardson area candidates are eligible for this role only."

The actual offer, reflecting the total compensation package plus benefits, will be determined by a number of factors which include but are not limited to the applicant's experience, knowledge, skills, and abilities; geographic location; and internal equity.

Why join Genpact?
Lead AI-powered transformation - Drive innovation and solve real-world business challenges that matter
Make an impact - Help global enterprises solve business challenges that matter
Accelerate your career - Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.
Let's build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.