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Remote Application Support Jobs in Boston, MA (NOW HIRING)

Promoboxx

Customer Support Specialist

Boston, MA · On-site +1

$19.50 - $26.50/hr

Is fully remote ...then you have come to the right job listing! PLEASE ONLY APPLY IF YOU PLAN TO ... THE APPLICATION. Applications lacking the video portion will NOT be considered. Promoboxx is ...

Eliassen Group

System Administrator - Mid

Cambridge, MA · Remote

$28 - $32/hr

Create and maintain cohesive documentation for team support, LAN, and technical application support ... and remote desktop technologies (VPN, RDP). * Ability to attain a Position of Public Trust and ...

FoodTec Solutions

Service & Support Technician

Needham, MA · Remote

$22 - $30.25/hr

... training of application functions, and assists customers with managing other key features of ... remote maintenance projects tasks for customers information systems * Assist with new customers go ...

ActBlue

Desktop Support Associate II

Boston, MA · On-site +1

$24 - $28/hr

We're committed to building an inclusive, remote-first culture where every team member can do their ... Participate in and contribute to IT application rollouts and cross-functional technology projects

parcelLab

Technical Support Specialist

Boston, MA · On-site +1

Remote-friendly culture with flexible work environment * Collaborative, inclusive, and ambitious culture Department Customer Success Role Customer Support Specialist Locations US hub & remote Remote ...

Destination Careers

Remote Travel Coordinator

Boston, MA · Remote

$40K - $70K/yr

... and training necessary to support travelers with organizing and coordinating their trips ... in application materials based on available information. These tools assist our recruitment team ...

Destination Careers

Remote Travel Coordinator

Boston, MA · Remote

$40K - $70K/yr

... and training necessary to support travelers with organizing and coordinating their trips ... in application materials based on available information. These tools assist our recruitment team ...

Destination Careers

Remote Travel Coordinator

Boston, MA · On-site +1

$40K - $70K/yr

... and training necessary to support travelers with organizing and coordinating their trips ... in application materials based on available information. These tools assist our recruitment team ...

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Showing results 21-40

All JobsApplication Support JobsRemote Application Support JobsRemote Application Support Jobs in Boston, MA

Remote Application Support information

See Boston, MA salary details

$33.7K

$175.1K

$223.8K

How much do remote application support jobs pay per year?

As of Aug 7, 2026, the average yearly pay for remote application support in Boston, MA is $175,116.00, according to ZipRecruiter salary data. Most workers in this role earn between $114,100.00 and $222,700.00 per year, depending on experience, location, and employer.

What is the difference between Remote Application Support vs Remote Help Desk Support?

AspectRemote Application SupportRemote Help Desk Support
Primary FocusSupporting specific software applications and troubleshooting issuesProviding general technical assistance for hardware, software, and network issues
Required SkillsApplication troubleshooting, software knowledge, scriptingBasic hardware/software troubleshooting, customer service
Work EnvironmentClient systems, software environments, remote access toolsHelp desk ticket systems, remote support tools
CertificationsITIL, CompTIA A+, Microsoft certificationsCompTIA A+, HDI Support Center Analyst

Remote Application Support specialists focus on troubleshooting and maintaining specific software applications, while Remote Help Desk Support staff handle a broader range of technical issues across hardware and software. Both roles require technical certifications and often operate in remote environments, but their scope and expertise differ.

What are the key skills and qualifications needed to thrive as a remote application support professional?

To thrive as a Remote Application Support professional, you need strong troubleshooting skills, a solid understanding of software systems, and typically a degree in IT or a related field. Familiarity with remote desktop tools, ticketing systems like Jira or ServiceNow, and knowledge of databases or scripting languages are often required. Excellent communication, patience, and problem-solving abilities are vital for resolving user issues and building trust remotely. These skills ensure timely and effective resolution of technical problems, directly supporting business continuity and user satisfaction.

What are some common challenges faced by remote application support professionals and how can they be managed?

Remote Application Support professionals often encounter challenges such as troubleshooting complex issues without physical access to client systems and maintaining clear communication with users across different time zones. Effective problem-solving relies heavily on strong technical documentation, remote diagnostic tools, and proactive follow-up. Building rapport with end-users and collaborating closely with development and IT teams also helps in resolving issues efficiently and minimizing downtime.

What is a remote application support role?

Remote application support jobs are generally responsible for providing remote support for computer software or mobile applications. Whenever issues arise, you help customers troubleshoot problems, instruct them on usage, and help them install updates or add-ons to improve performance and security. Positions include remote application support specialists, remote application support analysts, and remote application support engineers. Some application support jobs are client-facing, where you provide customer service and immediate technical support while other positions are more analytical and collect data and information about issues and recommend changes to developers and engineers.

More about Remote Application Support jobs
What are the most commonly searched types of Application Support jobs in Boston, MA? The most popular types of Application Support jobs in Boston, MA are:
What are popular job titles related to Remote Application Support jobs in Boston, MA? For Remote Application Support jobs in Boston, MA, the most frequently searched job titles are:
What job categories do people searching Remote Application Support jobs in Boston, MA look for? The top searched job categories for Remote Application Support jobs in Boston, MA are:
What cities near Boston, MA are hiring for Remote Application Support jobs? Cities near Boston, MA with the most Remote Application Support job openings:
Remote Application Support jobs near you
Infographic showing various Remote Application Support job openings in Boston, MA as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $175,116 per year, or $84.2 per hour.

Customer Support Specialist

Promoboxx

Boston, MA • On-site, Remote

$19.50 - $26.50/hr

Full-time

Medical, Retirement, PTO

Re-posted 7 days ago

Job description

If you are looking for a job that...
  • Can get you in the door of a SaaS company even without tech/SaaS job experience
  • ACTUALLY values work/life balance
  • Fosters a collaborative learning environment
  • Consistently promotes from within
  • Is fully remote
...then you have come to the right job listing! PLEASE ONLY APPLY IF YOU PLAN TO SUBMIT THE VIDEO PORTION OF THE APPLICATION. Applications lacking the video portion will NOT be considered.
Promoboxx is looking for a motivated, customer-focused Customer Support Specialist to join our Customer Services Team.
Promoboxx is a retail marketing platform powered by brands, helping leading companies support their local retailers with online marketing. We work with well-known brands including YETI, HOKA, Yamaha, Chevrolet, Carhartt, The North Face, and more. We are a power-packed company of just under 40 members where everyone needs to consistently contribute meaningful and efficient work.
This is an entry-level, full-time, 100% remote role ideal for someone who is excited about marketing, technology, customer service, and social media. You'll become an expert in the Promoboxx platform, support retailers and brand customers, conduct 1:1 trainings, help maintain customer data, and assist our Customer Success Managers with projects and reporting.
What You'll Do:
As a Customer Support Specialist, you'll play an important role in helping users successfully use the Promoboxx platform. Your responsibilities will include:
  • Monitoring the Support inbox, responding to customer emails, and returning phone calls
  • Learning the Promoboxx platform and becoming a product expert
  • Answering general questions about platform functionality and best practices from internal members
  • Conducting 1:1 Zoom trainings with users
  • Updating account and brand network data (involves some basic data work)
  • Gaining hands-on experience with social media marketing, retailer engagement, and brand-supported digital campaigns
  • Assisting with additional team projects as needed
You'll Be a Great Fit If You Are:
  • An exceptional communicator
  • Comfortable speaking with customers in all mediums
  • Patient, empathetic, and professional when helping customers
  • Detail-oriented, confident, and accurate in your work
  • Curious, coachable, and eager to learn quickly
  • Able to manage your time and stay organized in a fast-paced environment
  • Comfortable working independently while also contributing to a collaborative team
  • Excited to join a company that values growth from within
  • Looking for an opportunity to gain hands-on experience and build a long-term career
Qualifications
  • Customer service experience in some capacity (retail, food service, hospitality all tend to foster very translatable skillsets for this role)
  • Bachelor's degree preferred
  • Familiarity with tech tools and data spreadsheets is ideal
  • Strong attention to detail, accuracy, organization, and follow-through
  • Ability to learn new software platforms quickly and clearly explain product functionality to customers
  • A positive, motivated, and team-oriented attitude
  • Preference for candidates interested in growing with Promoboxx long term
Benefits & Perks
Promoboxx offers a supportive, collaborative environment with opportunities to learn, grow, and build your career. Benefits include:
  • Base compensation of a yearly salary paid twice monthly
  • Health benefits
  • Stock options
  • 401(k) match program
  • Remote work environment
  • Unlimited flexible PTO
  • Relaxed, fun, and collaborative team culture
  • Experienced leadership invested in your success
  • Opportunity for career advancement
  • Employee rewards program
  • Professional development opportunities
  • Promoboxx swag

Promoboxx is an equal opportunity employer. We hire without regard to age, color, disability, gender, gender identity, marital status, national origin, race, religion, sex, sexual orientation, veteran status, or any other status protected by applicable law.

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