ZipRecruiter

Log In

1

Director Application Support Jobs in Boston, MA (NOW HIRING)

SpearBio

Team Lead, Field Application Support

Woburn, MA · On-site

$160K/yr

Team Lead, Field Application Support Spear Bio has a unique opportunity for a hands-on, technical ... PhD in Biology, Biochemistry, Neuroscience, or Bioengineering * 4+ years of direct experience ...

The Price Center

Internship - Direct Support

Newton, MA · On-site

$18/hr

Assisting staff in providing direct support for individuals enrolled in day programs * Helping ... for application to internships are as follows: Spring Internships: The first Monday in January ...

The Price Center

Internship - Direct Support

Newton, MA · On-site

$16.50 - $21.25/hr

Assisting staff in providing direct support for individuals enrolled in day programs * Helping ... for application to internships are as follows: Spring Internships: The first Monday in January ...

IronRidge

Field Applications Engineer

North Andover, MA

$100K - $112K/yr

... application support, product demonstrations, joint calls with sales personnel, direct customer visits, and product training. The FAE diligently expands IronRidge's network of influence and leverages ...

Enstall

Field Applications Engineer

North Andover, MA · On-site

$100K - $112K/yr

... application support, product demonstrations, joint calls with sales personnel, direct customer visits, and product training. The FAE diligently expands IronRidge's network of influence and leverages ...

Enstall

Field Applications Engineer

Andover, MA · On-site

$100K - $112K/yr

... application support, product demonstrations, joint calls with sales personnel, direct customer visits, and product training. The FAE diligently expands IronRidge's network of influence and leverages ...

Enstall

Field Applications Engineer

North Andover, MA · On-site

$100K - $112K/yr

... application support, product demonstrations, joint calls with sales personnel, direct customer visits, and product training. The FAE diligently expands IronRidge's network of influence and leverages ...

next page

Showing results 1-20

All JobsApplication Support JobsDirector Application Support JobsDirector Application Support Jobs in Boston, MA

Director Application Support information

See Boston, MA salary details

$33.7K

$175.1K

$223.8K

How much do director application support jobs pay per year?

As of Aug 28, 2026, the average yearly pay for director application support in Boston, MA is $175,116.00, according to ZipRecruiter salary data. Most workers in this role earn between $114,100.00 and $222,700.00 per year, depending on experience, location, and employer.

What does a director of application support do?

A Director of Application Support oversees the teams and processes responsible for maintaining, troubleshooting, and improving software applications within an organization. They ensure that applications run smoothly, address user issues efficiently, and implement best practices for support and upgrades. This role involves collaborating with IT, development, and business units to align application performance with organizational goals, as well as managing budgets, staffing, and vendor relationships related to application support.

What are some common challenges faced by a director of application support, and how can they be effectively managed?

A Director of Application Support often encounters challenges such as balancing resource allocation between urgent incident resolution and long-term system improvements, managing diverse stakeholder expectations, and ensuring the team stays updated with evolving technologies. Effective management involves fostering strong communication channels with business units and IT teams, implementing clear escalation protocols, and investing in ongoing training for team members. Building a proactive culture that emphasizes root cause analysis and continuous service improvement is also key to success in this role.

What are the key skills and qualifications needed to thrive as a director of application support, and why are they important?

To thrive as a Director of Application Support, you need strong leadership abilities, in-depth knowledge of application management, and a relevant degree in computer science or a related field. Familiarity with IT service management frameworks (such as ITIL), ticketing systems, and enterprise software platforms is typically required, along with certifications like ITIL or PMP. Exceptional communication, problem-solving, and stakeholder management skills help build effective teams and foster collaboration across departments. These skills ensure reliable application performance, timely issue resolution, and alignment of IT services with organizational goals.

What are the most commonly searched types of Application Support jobs in Boston, MA?

The most popular types of Application Support jobs in Boston, MA are:

What are popular job titles related to Director Application Support jobs in Boston, MA?

For Director Application Support jobs in Boston, MA, the most frequently searched job titles are:

What job categories do people searching Director Application Support jobs in Boston, MA look for?

The top searched job categories for Director Application Support jobs in Boston, MA are:

What cities near Boston, MA are hiring for Director Application Support jobs?

Cities near Boston, MA with the most Director Application Support job openings:

Director Application Support jobs near you

Team Lead, Field Application Support

SpearBio

Woburn, MA • On-site

$160K/yr

Full-time

Re-posted 6 days ago

Job description

Spear Bio, founded in 2021, is a well-funded and rapidly growing biotech start-up headquartered in Woburn, Massachusetts. Our proprietary technology, Successive Proximity Extension Amplification Reaction (SPEAR), is a novel wash-free immunoassay platform, offering unprecedented sensitivity. We are dedicated to revolutionizing early disease diagnosis and monitoring by providing scalable, ultrasensitive solutions that deliver unparalleled accuracy in measuring low-abundant biomarkers, enabling clinicians and researchers to improve patient outcomes and advance global health.
Team Lead, Field Application Support
Spear Bio has a unique opportunity for a hands-on, technical, and customer-savvy individual to grow and lead its Field Application Support Team, while ensuring exceptional engagement and support to customers. This is a highly visible growth opportunity to start as a player-coach and grow into an executive leadership position, as the company is in a high growth commercialization and scaling stage.
In this dynamic, technical, and customer-facing role, you will build out and lead the FAS team in delivering personalized customer training, workflow demonstrations, sample testing in the lab for customers, applications development, and technical support for our portfolio of neurodegenerative immunoassay solutions.
The Team Lead and Field Application Scientists are expected to develop deep technical expertise in Spear Bio's ultrasensitive immunoassay platform to expertly navigate, troubleshoot, and resolve complex technical issues for customers. This role involves ~30% travel to customer sites throughout the U.S. (primarily East Coast), with occasional international travel. When not traveling, you are requested to work onsite in Spear Bio's HQ in Woburn, MA.
Responsibilities:
  • Expand the Field Application Support team and lead training efforts for external customers, internal Spear Bio scientists, and partner organizations on SPEAR UltraDetect™ immunoassay technology and workflows.
  • Drive successful adoption of the SPEAR platform by ensuring the FAS team is effectively onboarded and trained to provide expert technical support to key customers during on-site product demos, training sessions, collaborative projects, and remote support.
  • Coordinate client sample testing for platform evaluations, data generation, and presentation of performance results to clients.
  • Collaborate across teams to develop new applications for current products, and generate data and technical collateral including application notes and conference presentations.
  • Improve workflow processes when troubleshooting customer immunoassay challenges by triaging issues, developing hypotheses, leading experiments and investigations with the team, and identifying solutions to ensure optimal product performance.
  • Track and address customer successes, inquiries, and complaints, to provide feedback for continuous improvement of products and technical support.
  • Maintain up-to-date knowledge of competitive landscape and key product applications.
  • Partner with Product Management team to provide voice-of-customer feedback for product improvements and strategies that will drive adoption of Spear Bio products.

Requirements:
  • PhD in Biology, Biochemistry, Neuroscience, or Bioengineering
  • 4+ years of direct experience managing and coaching Field Application Scientists or Technical Sales teams, including conducting formal performance evaluations and creating career development plans for direct reports
  • Hands-on experience troubleshooting complex customer immunoassays and instrumentation for protein biomarker analysis (experience with proteomics diagnostic tests also considered.
  • Track record of first-author publications demonstrating technical expertise
  • Demonstrated resourcefulness in independently implementing new technologies and troubleshooting instrument or assay performance issues.
  • Outstanding verbal and written communication skills, with experience presenting scientific information clearly and concisely to diverse audiences
  • Experience with qPCR and liquid handling preferred
  • Knowledge of neurodegenerative disease research with existing network in drug development, academic, or CRO world

Key Competencies:
  • Strong commitment to developing a best-in-class FAS team, and ensuring customer success
  • Engaging interpersonal skills, with ability to put customers at ease and listen attentively to acquire feedback
  • Ability to influence others, work collaboratively in cross-functional teams, balance competing priorities, and adapt quickly to changes

We offer competitive compensation, meaningful stock ownership, comprehensive benefits, and a great work environment. This is an opportunity to enter an innovative, high-growth startup at an early stage and play an integral role in the company's growth and success. We are focused on identifying candidates who have demonstrated leadership and excellence throughout their careers and are excited by the prospect of building an industry-leading company.
Spear Bio Inc. provides equal opportunity in employment to all persons. No person shall be denied equal access because of race, creed, color, religion, national origin, sex, sexual orientation, gender identity, age, or physical/mental disability.
Spear Bio does not accept resume submissions from external recruiting agencies. Any unsolicited resumes or candidate information submitted without prior written agreement will be deemed the property of Spear Bio, and no placement fees will be paid.

Apply