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Remote Application Support Engineer Jobs in Norcross, GA

Acuity Brands

Sales Engineer Senior

Conyers, GA · Remote

... an application engineering and/or programming background in BAS controls to help support our ... This position is Remote (work from home) and does require company-paid travel. You will work ...

Acuity Brands, Inc.

Sales Engineer Senior

Conyers, GA · Remote

... an application engineering and/or programming background in BAS controls to help support our ... This position is Remote (work from home) and does require company-paid travel. You will work ...

YO AI Labs

Backend Engineer - Remote

Atlanta, GA · Remote

$80 - $120/hr

Remote Job Summary We are seeking experienced Senior Software Engineers to support an AI training ... Submit an application and screening questions. * Complete an AI interview (~30 minutes). * Complete ...

Harness

AppSec Sales Engineer East

Atlanta, GA · Remote

$56.50 - $75.50/hr

They provide critical technical support, drive and manage the technology evaluation stage, ensure ... Deliver world-class platform presentations and demos focused on Application Security Testing and ...

YO AI Labs

AI Engineer - Remote

Atlanta, GA · Remote

$80 - $120/hr

Remote Job Summary We are seeking experienced Senior Software Engineers to support an AI training ... Submit an application and screening questions. * Complete an AI interview (~30 minutes). * Complete ...

YO AI Labs

Machine Learning Engineer - Remote

Atlanta, GA · Remote

$80 - $120/hr

Remote Job Summary We are seeking experienced Senior Software Engineers to support an AI training ... Submit an application and screening questions. * Complete an AI interview (~30 minutes). * Complete ...

YO AI Labs

RL Environment Engineer - Remote

Atlanta, GA · Remote

$80 - $120/hr

Remote Job Summary We are seeking experienced Senior Software Engineers to support an AI training ... Submit an application and screening questions. * Complete an AI interview (~30 minutes). * Complete ...

YO AI Labs

AI Software Engineer - Remote

Atlanta, GA · Remote

$80 - $120/hr

Remote Job Summary We are seeking experienced Senior Software Engineers to support an AI training ... Submit an application and screening questions. * Complete an AI interview (~30 minutes). * Complete ...

ICF

Senior Transmission Line Engineer - REMOTE

Atlanta, GA · Remote

$100K - $138K/yr

We are seeking a Senior Transmission Line Engineer to support and advance our growing transmission ... Knowledge of the practical application of industry standards such as: NESC , IEEE , ANSI , FERC881 ...

YO AI Labs

AI/ML Software Engineer - Remote

Atlanta, GA · Remote

$80 - $120/hr

Remote Job Summary We are seeking experienced Senior Software Engineers to support an AI training ... Submit an application and screening questions. * Complete an AI interview (~30 minutes). * Complete ...

ICF

Lead Substation Physical Engineer - REMOTE

Atlanta, GA · Remote

$98K - $129K/yr

Support client meetings, technical discussions, and project planning efforts * Participate in site ... Failure to do so may result in the application being excluded for consideration.Applicants needing ...

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All JobsApplication Support Engineer JobsRemote Application Support Engineer JobsRemote Application Support Engineer Jobs in Norcross, GA

Remote Application Support Engineer information

See Norcross, GA salary details

$17

$45

$68

How much do remote application support engineer jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for remote application support engineer in Norcross, GA is $45.51, according to ZipRecruiter salary data. Most workers in this role earn between $36.30 and $53.22 per hour, depending on experience, location, and employer.

What is a remote application support engineer?

A Remote Application Support Engineer is a technical professional who provides assistance and troubleshooting for software applications from a remote location. Their primary responsibilities include diagnosing and resolving software issues, assisting users with technical problems, and ensuring that applications run smoothly. They often communicate with clients or internal teams via email, chat, or video calls, and may also work on software updates or patches. This role is crucial for organizations that rely on complex software systems, as it helps minimize downtime and maintain productivity.

What are the key skills and qualifications needed to thrive as a remote application support engineer?

To thrive as a Remote Application Support Engineer, you typically need strong problem-solving abilities, knowledge of application troubleshooting, and a background in computer science or information technology. Familiarity with ticketing systems, remote desktop tools, SQL databases, and relevant certifications like ITIL or CompTIA A+ is often required. Excellent communication, time management, and customer service skills help you effectively resolve issues and collaborate with cross-functional teams. These skills are crucial for ensuring smooth application performance, minimizing downtime, and delivering a seamless user experience in a remote work environment.

What are the common challenges faced by remote application support engineers and how can they be addressed?

Remote Application Support Engineers often encounter challenges such as troubleshooting complex technical issues without direct access to on-site systems, managing time zone differences when supporting global clients, and maintaining effective communication with both technical teams and end users. To address these, engineers typically leverage remote diagnostic tools, thorough documentation, and collaborative platforms to resolve issues efficiently. Regular training and clear escalation protocols also help ensure that problems are addressed promptly, while scheduled check-ins foster teamwork and ongoing professional growth.

What is the difference between Remote Application Support Engineer vs Remote Software Support Specialist?

AspectRemote Application Support EngineerRemote Software Support Specialist
Required CredentialsIT certifications, technical degreesIT certifications, technical knowledge
Work EnvironmentTechnical support, troubleshootingCustomer support, issue resolution
Employer & Industry UsageTech companies, software firmsSoftware vendors, SaaS providers
Search & Comparison IntentTechnical troubleshooting, application supportCustomer service, software issues

The Remote Application Support Engineer primarily focuses on technical troubleshooting and maintaining software applications, often requiring technical certifications. In contrast, the Remote Software Support Specialist emphasizes customer service and resolving user issues. Both roles are common in tech and software industries, but they differ in their core responsibilities and skill sets.

What are popular job titles related to Remote Application Support Engineer jobs in Norcross, GA?

For Remote Application Support Engineer jobs in Norcross, GA, the most frequently searched job titles are:

What job categories do people searching Remote Application Support Engineer jobs in Norcross, GA look for?

The top searched job categories for Remote Application Support Engineer jobs in Norcross, GA are:

What cities near Norcross, GA are hiring for Remote Application Support Engineer jobs?

Cities near Norcross, GA with the most Remote Application Support Engineer job openings:

Remote Application Support Engineer jobs near you

Sales Engineer Senior

Acuity Brands

Conyers, GA • Remote

Full-time

Medical, Dental, Vision, Retirement

Posted 20 days ago

Acuity Brands rating

5.4

Company rating: 5.4 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

156th of 161 rated electronics manufacturers

Job description

Acuity Inc. (NYSE: AYI) is a market-leading industrial technology company. We use technology to solve problems in spaces, light and more things to come. Through our two business segments, Acuity Brands Lighting (ABL) and Acuity Intelligent Spaces (AIS), we design, manufacture, and bring to market products and services that make a valuable difference in people's lives. 

We achieve growth through the development of innovative new products and services, including lighting, lighting controls, building management solutions, and an audio, video and control platform. We focus on customer outcomes and drive growth and productivity to increase market share and deliver superior returns. We look to aggressively deploy capital to grow the business and to enter attractive new verticals. 

Acuity Inc. is based in Atlanta, Georgia, with operations across North America, Europe and Asia. The Company is powered by approximately 13,000 dedicated and talented associates. Visit us at www.acuityinc.com. 

Job Summary

We are looking for a problem solver with an application engineering and/or programming background in BAS controls to help support our network of System Integrators and End-User customers with adoption of the best technology our industry has to offer.

This position is Remote (work from home) and does require company-paid travel. You will work directly with your System Integrators, End User Customers, and Regional Sales Managers to create and manage your own schedule of commitments. 

Key Tasks & Responsibilities (Essential Functions)

As a Sales Support Engineer you will be the product subject matter expert and dynamic thinker for our Sales Team engaging in various types of support activities including but not limited to:

  • New Product Introductions
  • Tech focused sessions/webinars/lunch n learns
  • Supporting new customer onboardings
  • Attending Industry trade shows
  • Product feature demonstrations
  • Providing supplemental product training
  • Supporting projects that are adopting new technology for the first time
  • Collaborate with engineering and product teams to stay informed about product capabilities, advancements, and limitations.
Skills and Minimum Experience Required
  • Exceptional knowledge and understanding of the Tridium Niagara Framework.  EC-Net (The Distech Brand of Tridium Niagara) is a cornerstone of a Distech Controls solution.  You should be confident in your ability to take a station from scratch with no templates to a complete automation system. 
  • A solid fundamental understanding of HVAC systems.
  • Ability to think logically and write programs for HVAC control. 
  • Have a knack for explaining often tough and complicated topics in layman's terms.
  • Fundamental understanding of protocols such as BACnet, Modbus, Lonworks
  • Fundamental understanding of MSTP and IP networking
Preferred Skills and Experience

What will help you stand out:

  • Experience with IoT integrations and API's
  • Ability to write code in computer programming languages such as Python, Java, C++
  • Your personal hobbies include tinkering, building, or creating
  • Advanced understanding of IP networking
  • Experience with Linux and or Docker/Containers
Other

You will be joining a solutions sales team with an incredible family-like culture.  Your peers will be some of the brightest minds in our industry.  I hope the thought of learning about controllers with embedded graphics and docker container support, then sharing that knowledge with our customers sounds like fun.  We look forward to meeting you. 

The range for this position is $83,300.00 to $164,400.00. Placement within this range may vary, depending on the applicant's experience and geographic location. Acuity offers generous benefits including health care, dental coverage, vision plans, 401K benefits, and commissions/incentive compensation depending on the role. For a list of our benefits, click here.

We value diversity and are an equal opportunity employer. All qualified applicants will be considered for employment without regards to race, color, age, gender, sexual orientation, gender identity and expression, ethnicity or national origin, disability, pregnancy, religion, covered veteran status, protected genetic information, or any other characteristic protected by law. 

Please click here and here for more information. 

Accommodation for Applicants with Disabilities: As an equal opportunity employer, Acuity Inc. is committed to providing reasonable accommodations in its application process for qualified individuals with disabilities and disabled veterans. If you have difficulty using our online system due to a disability and need an accommodation, you may contact us at (770) 922-9000, select option 4. Please clearly indicate what type of accommodation you are requesting and for what requisition. 

Any unsolicited resumes sent to Acuity Inc. from a third party, such as an Agency recruiter, including unsolicited resumes sent to an Acuity Inc. mailing address, fax machine or email address, directly to Acuity Inc. employees, or to Acuity Inc. resume database will be considered Acuity Inc. property. Acuity Inc. will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume. 

Acuity Inc. will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees. This includes any Agency that is an approved/engaged vendor, but does not have the appropriate approvals to be engaged on a search. 

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