Remote Application Support Engineer Jobs in Norcross, GA

Morpheus Enterprise and Morpheus VM Essentials Support EngineerThis role has been designed as ''Onsite' with an expectation that you will primarily work from an HPE office.

Job Description:

Key Responsibilities:

• Provide technical support for VM Essentials and Morpheus Enterprise deployments across onprem, hybrid, and cloud environments.
• Diagnose and troubleshoot issues related to virtualization, compute, storage, networking, and automation platforms.
• Drive timely resolution of support cases in alignment with SLAs.
• Assist customers during PoC cycles with configuration validation, environment readiness, and blocker resolution.
• Document solutions, FAQs, and best practices to improve internal knowledge bases.
• Collaborate with crossfunctional teams including Product, Engineering, and Sales Engineering to ensure customer success.

Senior Support Engineer

Acts as the highest technical escalation point and subject matter expert.

Responsibilities:

• Own highest-severity escalations, critical customer incidents, and RCA activities.
• Provide architectural guidance to customers and internal teams.
• Collaborate closely with Engineering on defect reproduction, triage, and product maturity.
• Develop tools, automation, and processes to improve support efficiency.
• Serve as a mentor/technical leader for the entire support organization.
• Influence product roadmap through field insights and complex deployment learnings.

Ideal For:
Senior engineers with deep expertise in virtualization, cloud orchestration, multitenant architectures, or enterprise datacenter operations.

Knowledge and Skills

• Bachelor's or Master's degree in Software Engineering, Computer Science, or equivalent
• 7+ years of deep technical experience in virtualization, cloud management, or enterprise support.
• Expertise in hypervisor internals, orchestration platforms, or large-scale datacenter design.
• Track record of leading escalations, RCAs, and cross-functional engagements.
• Ability to influence product quality and drive architectural improvements.
• Provides guidance and mentoring to less experienced engineers.
• Excellent written and verbal communication skills; mastery in English language.
• Ability to troubleshoot, isolate, and resolve complex problems.
• Ability to quickly learn products/technologies to a deep level.
• Experience in effectively dealing with difficult people and process situations.
• Ability to work effectively withcolleagues and customers across time zones, geographic, and cultural boundaries.
• Strong conflict resolution skills.
• Drive for taking ownership of problems and self-development.
• Excellent judgment, flexibility and perseverance.
• Ability to effectively manage many responsibilities at the same time.
• Solid decision making and negotiating skills.
• Flexibility to adapt to changing priorities and business requirements.
• Curiosity, fearlessness and willingness to jump into ambiguous technical situations

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have - whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Job:

Engineering

Job Level:

TCP_04"The expected salary/wage range for this position is provided below. Actual offer may vary from this range based upon geographic location, work experience, education/training, and/or skill level.
- United States of America: Annual Salary USD 111,000 - 211,000 in Colorado
The listed salary range reflects base salary. Variable incentives may also be offered."

Information about employee benefits offered in the US can be found at https://myhperewards.com/main/new-hire-enrollment.html

The estimated job application period closure is August 28 2026; this timeline is provided for transparency and internal planning purposes.

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

Recruitment Fraud Alert

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All legitimate job opportunities will come through official company channels, and candidates are responsible for verifying the credentials of any third party claiming to represent the company. Any reliance on fraudulent communication is at the individual's own risk, and HPE disclaims legal liability for any resulting damages. If you suspect recruitment fraud, do not share personal information or make any payments and report the incident to your local authorities immediately.