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Remote Apple Technical Advisor Jobs (NOW HIRING)

Detroit IT

Apple Support Specialist

Troy, MI · Remote

We provide Exchange server support, Office 365 migrations, ongoing remote support, a fully staffed ... This candidate will be tested on his/her technical experience and ability with Apple devices and ...

Dynamic Solutions Technology LLC

Technical Architect I

OR · On-site +1

$62 - $75/hr

This is an exempt hybrid remote role. Must Be US Citizen Responsibilities: * Lead the architecture ... Serve as the senior technical advisor for TRIRIGA architecture initiatives, leveraging a minimum of ...

A-TEK Inc.

Technical Engineer III

Continental, OH · Remote

$145K - $154K/yr

The Technical Engineer III serves as a senior technical advisor responsible for evaluating ... This is a remote position requiring all work be performed in the continental United States. US ...

Foundant

Technical Account Manager

... primary technical advisor for our enterprise clients implementing complex low-code platform ... As a remote-first workplace, we believe in offering flexibility and the freedom to work where it ...

AvePoint

Technical Account Manager- Google

Richmond, VA · On-site +1

$75K - $100K/yr

Does the idea of being the trusted technical advisor excite you? We're looking for someone who can ... Performing remote or onsite platform integration engagements for existing clients * Delivering ...

AvePoint

Technical Account Manager- Google

Jersey City, NJ · On-site +1

$75K - $100K/yr

Does the idea of being the trusted technical advisor excite you? We're looking for someone who can ... Performing remote or onsite platform integration engagements for existing clients * Delivering ...

Dataiku

Sr Technical Account Manager - East

OR · On-site +1

Work with Customer resources as a primary technical advisor, providing guidance and hands-on ... Some knowledge in ML Ops What does the hiring process look like? #LI-Remote #LI-AN1 * Initial call ...

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Remote Apple Technical Advisor information

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How much do remote apple technical advisor jobs pay per year?

As of Aug 21, 2026, the average yearly pay for remote apple technical advisor in the United States is $114,963.00, according to ZipRecruiter salary data. Most workers in this role earn between $116,000.00 and $116,500.00 per year, depending on experience, location, and employer.

What is a Remote Apple Technical Advisor?

Remote Apple Technical Advisors are customer support professionals who assist Apple users with technical issues related to Apple products and services. They work from home and use online tools to troubleshoot problems, answer questions, and provide guidance on devices such as iPhones, iPads, Macs, and related software. These advisors are trained to deliver high-quality support while maintaining Apple's standards for customer service. Their responsibilities often include diagnosing issues, walking customers through solutions, and escalating complex cases when necessary.

What are the key skills and qualifications needed to thrive as a Remote Apple Technical Advisor, and why are they important?

To thrive as a Remote Apple Technical Advisor, you need strong technical troubleshooting abilities, in-depth knowledge of Apple products, and typically a high school diploma or equivalent. Familiarity with customer support software, AppleCare systems, and remote diagnostic tools is essential. Excellent communication, patience, and problem-solving skills help build rapport with customers and resolve issues efficiently. These skills and qualities are vital to provide effective remote support, ensure customer satisfaction, and maintain Apple’s reputation for exceptional service.

What are some common challenges faced by Remote Apple Technical Advisors, and how can these be managed effectively?

Remote Apple Technical Advisors often encounter challenges such as troubleshooting complex technical issues without in-person access to devices, managing high call volumes, and adapting to rapidly changing product updates. To manage these effectively, advisors benefit from strong communication skills, continuous learning through Apple’s training resources, and effective time management. Collaboration with peers and escalation teams is also key, as sharing insights and solutions helps resolve customer issues efficiently while fostering a supportive remote work environment.

What is the difference between Remote Apple Technical Advisor vs Remote Apple Support Specialist?

AspectRemote Apple Technical AdvisorRemote Apple Support Specialist
CredentialsApple Certified Support Professional (ACSP), technical knowledgeBasic Apple product knowledge, customer service skills
Work EnvironmentRemote, customer support centers, AppleCareRemote, Apple retail or support channels
Employer & IndustryApple, authorized service providersApple, third-party support companies
Search & Comparison IntentTechnical troubleshooting, product supportCustomer service, issue resolution

Remote Apple Technical Advisors focus on technical troubleshooting and in-depth support, often requiring certifications like ACSP. Remote Apple Support Specialists handle customer inquiries, providing basic assistance and troubleshooting. Both roles are remote, serve Apple customers, but differ mainly in technical complexity and certification requirements.

More about Remote Apple Technical Advisor jobs

What cities are hiring for Remote Apple Technical Advisor jobs?

Cities with the most Remote Apple Technical Advisor job openings:

What are the most commonly searched types of Apple Technical Advisor jobs?

The most popular types of Apple Technical Advisor jobs are:

What states have the most Remote Apple Technical Advisor jobs?

States with the most job openings for Remote Apple Technical Advisor jobs include:

What job categories do people searching Remote Apple Technical Advisor jobs look for?

The top searched job categories for Remote Apple Technical Advisor jobs are:

Remote Apple Technical Advisor jobs near you
Infographic showing various Remote Apple Technical Advisor job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 89% Full Time, 6% Part Time, 3% Contract, and 1% Nights. Highlights an 88% Physical, 4% Hybrid, and 8% Remote job distribution, with an average salary of $114,963 per year, or $55.3 per hour.

Apple Support Specialist

Detroit IT

Troy, MI • Remote

Full-time

Re-posted 25 days ago

Job description

Company Description

Detroit IT provides IT services to businesses throughout Metro Detroit and Southeastern Michigan. We provide Exchange server support, Office 365 migrations, ongoing remote support, a fully staffed Helpdesk, managed IT services, and consulting that help keep your business running efficiently.

Job Description

Job Summary:

MacDetroit, a new division of DetroitIT, is seeking an Apple Support Specialist to support our Apple managed services clients.

Job Responsibilities:

Accept and respond to end-user support tickets and projects according to client contract, processes and policies, within the appropriate contracted timeframes.

Provide onsite and remote desktop support for OSX clients 10.4 to to 10.9.

User account setup using local, open directory and active directory. 

Migration of user data from system to system.

Imaging of Mac's using Netboot/Netimage or similar product such as Casper.

Keep clients up to date utilizing apple remote desktop, Filewave and Apple Remote Desktop.

Basic hardware repair including hard drive and memory upgrades.


Qualifications

Must have excellent verbal and written communications skills, as you will be working in a customer service environment.

Advanced knowledge of Macintosh (Mac OSX server), OS installation, OSX configuration and trouble shooting, Apple Remote Desktop, cloning OSX desktop, and other Apple end-user products and support elements.

Ability to travel to and from clients sites.

Bachelor's Degree in an IT related field (preferred).

Apple Certifications at OS level (minimally) and hardware level.

Basic computer hardware repair experience.

Daily reporting to clients.

Tracking time and job notes in job ticketing system and time tracking software.

Notes: 

This candidate will be tested on his/her technical experience and ability with Apple devices and environment support.

If you do not have Apple Macintosh experience AND certifications, please DO NOT apply for this job.


Additional Information

All your information will be kept confidential according to EEO guidelines.

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