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Remote Apple Support Jobs in Virginia (NOW HIRING)

Aretum

Tier III Support Technician

Arlington, VA · On-site +1

Troubleshoot remote access tools, virtual support sessions, and VPN connectivity for end users ... Experience with MDM tools such as JAMF, Apple Business Manager, Workspace ONE, or Microsoft Intune.

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Remote Apple Support information

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How much do remote apple support jobs pay per hour?

As of Aug 3, 2026, the average hourly pay for remote apple support in Virginia is $18.43, according to ZipRecruiter salary data. Most workers in this role earn between $15.24 and $20.24 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Remote Apple Support position, and why are they important?

To thrive as a Remote Apple Support specialist, you need a solid understanding of Apple products, troubleshooting skills, and experience with customer service, often supported by relevant certifications such as Apple Certified Support Professional (ACSP). Familiarity with remote desktop software, ticketing systems, and Apple’s proprietary support tools is typically required. Excellent verbal communication, patience, and problem-solving abilities are essential soft skills in this customer-focused role. These skills and qualities allow you to efficiently resolve technical issues, ensure customer satisfaction, and maintain Apple’s reputation for top-tier support.

How much do Apple Remote support people make?

Apple Remote support specialists typically earn between $40,000 and $60,000 annually, depending on experience and location. The role often requires strong technical skills, customer service abilities, and familiarity with Apple products and support tools.

What is a Remote Apple Support job?

A Remote Apple Support job involves assisting customers with troubleshooting, technical issues, and inquiries related to Apple products and services. Support is typically provided via phone, chat, or email, allowing specialists to diagnose problems and guide users through solutions. This role requires strong knowledge of Apple hardware, software, and ecosystem, along with excellent communication skills. Many positions are offered by Apple or authorized third-party support providers, often with flexible work-from-home opportunities.

What does a typical workday look like for someone in a Remote Apple Support position?

A typical day as a Remote Apple Support specialist involves handling customer inquiries via phone, chat, or email, diagnosing technical issues, and guiding users through troubleshooting steps. You'll log interactions in ticketing systems, escalate complex cases to higher-level teams when necessary, and stay updated on new Apple products and software updates. Most teams hold regular virtual meetings to discuss updates and share best practices, fostering a collaborative remote work environment. This role offers exposure to a wide range of technical challenges, making every day unique and helping you build valuable skills that can lead to career advancement within Apple’s support or technical pathways.

How much does Apple pay you to work from home?

Apple Support remote agents typically earn between $15 and $25 per hour, depending on experience and location. Compensation may also include benefits such as health insurance and paid time off, and the role often requires strong communication skills and technical knowledge of Apple products.

How difficult is it to get hired at Apple?

Getting hired as a Remote Apple Support representative can be competitive, as Apple seeks candidates with strong technical skills, excellent customer service, and relevant certifications. The hiring process typically involves multiple interviews, technical assessments, and background checks, making it moderately challenging for applicants without prior experience or Apple-specific training.

Can you work remote for Apple?

Apple offers remote support roles, including Apple Support Advisor positions, which allow employees to work from home. These roles typically require strong communication skills, technical knowledge, and sometimes specific certifications, with flexible or scheduled hours depending on the position. Remote work availability can vary by location and role requirements.
What are the most commonly searched types of Apple Support jobs in Virginia? The most popular types of Apple Support jobs in Virginia are:
What are popular job titles related to Remote Apple Support jobs in Virginia? For Remote Apple Support jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Remote Apple Support jobs in Virginia look for? The top searched job categories for Remote Apple Support jobs in Virginia are:
What cities in Virginia are hiring for Remote Apple Support jobs? Cities in Virginia with the most Remote Apple Support job openings:
Remote Apple Support jobs near you
Infographic showing various Remote Apple Support job openings in Virginia as of July 2026, with employment types broken down into 70% Full Time, and 30% Part Time. Highlights an 100% Remote job distribution, with an average salary of $38,339 per year, or $18.4 per hour.

Tier III Support Technician

Aretum

Arlington, VA • On-site, Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 10 days ago

Job description

Client Suitability Eligibility
About Aretum
Aretum is a mission-driven organization committed to delivering innovative, technology-enabled solutions to our customers across defense, civilian, and homeland security sectors. Our teams work at the intersection of strategy, technology, and transformation, helping agencies solve their most critical challenges. We believe in investing in our people and creating a culture where collaboration, inclusion, and professional growth are at the forefront.
Job Summary
Aretum is seeking a Tier III Support Technician to provide advanced technical support and serve as an escalation point for complex end-user technology issues across Windows, macOS, iOS, and Android environments. This role resolves high-impact hardware, software, account, mobility, automation, reporting, and connectivity issues while supporting secure and reliable access to Microsoft 365 and enterprise systems. The technician will also contribute to incident, change, and knowledge management activities, develop PowerShell solutions and Power BI reporting, and provide hands-on hardware support as needed.
Due to the nature of our work as a federal consulting organization, employees may be expected to handle Controlled Unclassified Information (CUI) and must adhere to applicable safeguarding and compliance requirements.
Responsibilities
  • Provide advanced Tier III technical support for Windows, macOS, iOS, and Android devices and operating systems.
  • Diagnose and resolve complex hardware, software, account, application, and peripheral issues through onsite and remote support channels.
  • Administer Active Directory user accounts, security groups, permissions, password resets, and related access requests in accordance with established procedures.
  • Support Microsoft Windows and Microsoft 365 applications, including Microsoft 365 Apps for enterprise, SharePoint, and Exchange Online.
  • Troubleshoot remote access tools, virtual support sessions, and VPN connectivity for end users.
  • Support mobile devices and enterprise mobility services, including enrollment, configuration, compliance, and troubleshooting through MDM platforms such as JAMF, Apple Business Manager, Workspace ONE, or Microsoft Intune.
  • Create, update, route, and resolve incidents, service requests, changes, and knowledge articles within an IT service management platform such as BMC Helix (Remedy).
  • Serve as an escalation point for complex or high-impact issues and collaborate with infrastructure, security, application, and network support personnel through resolution.
  • Develop and maintain PowerShell scripts to automate support, administration, reporting, and troubleshooting activities.
  • Create and maintain Power BI dashboards and reports that provide visibility into support trends, workload, service performance, and recurring issues.
  • Document troubleshooting steps, resolutions, known errors, and recurring issues to improve service quality and knowledge sharing.
  • Maintain accurate inventory, asset, and support records and follow applicable security, configuration, and change-control requirements.
  • Install, configure, deploy, move, and replace end-user computing equipment and peripherals.
  • Lift and transport equipment weighing up to 50 pounds when performing onsite hardware support.
  • Provide clear, professional communication to users and stakeholders regarding issue status, resolution, and next steps.

Requirements
  • Five (5) years of advanced-level technical support experience with Windows, macOS, iOS, and Android operating systems.
  • Five (5) years of experience administering Active Directory users, accounts, groups, and access.
  • Five (5) years of experience supporting Microsoft Windows and Microsoft 365 applications.
  • Five (5) years of experience using incident, change, or knowledge management systems, such as BMC Helix (Remedy).
  • Three (3) years of experience supporting users through remote access software.
  • Three (3) years of experience troubleshooting remote connectivity and VPN solutions.
  • Experience supporting Microsoft 365 Apps for enterprise, SharePoint, and Exchange Online.
  • Experience supporting mobile operating systems, including iOS and Android.
  • Experience with MDM tools such as JAMF, Apple Business Manager, Workspace ONE, or Microsoft Intune.
  • Ability to lift up to 50 pounds of equipment as needed for onsite hardware support.
  • Advanced proficiency with PowerShell scripting and automation.
  • Advanced proficiency with Power BI reporting and dashboard development.
  • Ability to communicate technical information clearly to users with varying levels of technical proficiency.

Preferred Qualifications
  • CompTIA certification, such as A+, Network+, or Security+.
  • Microsoft 365 certification.
  • ITIL Foundation certification.
  • Associate or bachelor's degree in information technology, computer science, or a related field.
  • Other relevant, industry-recognized IT certifications.
  • Experience serving as a technical escalation point or mentoring Tier I and Tier II support personnel.

Travel Requirements
This is a remote position; however, occasional travel may be required based on project needs, client meetings, team collaboration events, or training sessions. Travel is expected to be less than 10% and will be communicated in advance whenever possible.
EEO Statement
Aretum is committed to fostering a workplace rooted in excellence, integrity, and equal opportunity for all. We adhere to merit-based hiring practices, ensuring that all employment decisions are made based on qualifications, skills, and ability to perform the job, without preference or consideration of factors unrelated to job performance.
As an Equal Opportunity Employer, Aretum complies with all applicable federal, state, and local employment laws.
We are proud to support our nation's veterans and military families, providing career opportunities that honor their service and experience.
If you require reasonable accommodation during the hiring process due to a disability, please contact hr@aretum.com for assistance.
Equal Opportunity Employer/Veterans/Disabled
U.S. Work Authorization
This position requires authorization to work in the United States. Additional citizenship, residency, clearance, or suitability requirements may apply based on federal client requirements.
Benefits
  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (401k)
  • Life Insurance (Basic, Voluntary & AD&D)
  • Paid Time Off
  • Family Leave (Maternity, Paternity)
  • Short Term & Long-Term Disability
  • Training & Development

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